Re: Er...what!!?! (TiVo Service Fee)
 

I agree its one thing people forget and thats the free repair service you get as part of VM when I was with sky I paid a charge to cover repairs and the box.

VM replace the box with sky you have to buy a new one if they break down £100+ think I would rather pay a small increase. I would only swap to another company if VM prices were huge but I dont see any difference between sky and all other companies giving the similar deals.

VM might be around £5-£10 a month more but you get a better and faster service with free repairs

---------- Post added at 02:21 ---------- Previous post was at 02:18 ----------

https://secure.skyprotect.com/SkyQuo...=PPC&WT.srch=1
costs per month for sky protect.

Re: Er...what!!?! (TiVo Service Fee)
 

You have to pay for the foreign call centres some how and your broadband speed upgrade!

Re: Er...what!!?! (TiVo Service Fee)
 

I don't think DF was disagreeing with you he just did not understand what you posted (you try reading it back again!!),your post did not make sense.

Re: Er...what!!?! (TiVo Service Fee)
 

Unfortunately the foreign call centres save money. They can employ something like 8 offshore agents for price of 1 uk.

Re: Er...what!!?! (TiVo Service Fee)
 

Just a quick point on that DF some of the energy ompanies off shored their call centres but have bought them back to the uk now as it makes sense for them, all of my utility suppliers now have uk based call centres,and my bank Nationwide even makes a virtue out of uk call centres,surely VM could do the same as the utility companies found out foreign call centres although cheaper are not always the right way to go, my mobile phone company 3 still has india call centres though.

I must say though i have always found the indian call centres quite helpful myself.:)

Re: Er...what!!?! (TiVo Service Fee)
 

Customers don't like offshore contact centres, but shareholders of companies like the savings. I left HSBC years ago due to the offshore telephone banking - they were terrible.

Re: Er...what!!?! (TiVo Service Fee)
 

I make you right on that DF.:)

Re: Er...what!!?! (TiVo Service Fee)
 

I was under the impression that VM call centres were in the Phillipines. The problem I have found with the overseas call centres is the language barrier. Though they are very helpful and understanding people. The share holders of course would like to see big returns for their bucks, but if the customers are put off buy foreign call centres.. they tend to leave.

Has VM done a customer survey in Britain asking would you prefer a UK call centre or an overseas call centre. Answer YES a UK call centre every time.

Re: Er...what!!?! (TiVo Service Fee)
 

And l will second that as my experiences have been far better with a UK call centre then a overseas one every time.

Re: Er...what!!?! (TiVo Service Fee)
 

Virgin have off-shore centres in the Phillipines, India and South Africa. They also have partner centres in the UK in addition to their in house centres