re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Funnily enough my 02 connection is like grease lightening tonight.
Perhaps half the customers have jumped ship and brought virgin down

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

My modem went off at midnight last night for an hour which usually means VM working somewhere and as it came back with a different IP I thought it was re-segmentation. However performance was below par and pings longer than usual.

Early this afternoon as surfing started to fall apart and changes in DNS servers made no difference I called India and spent almost 4 hours of moronic basic checks. Although I stated right from the onset that it had all the hallmarks of a rapidly deteriorating network issue he still insisted that I needed an engineer to change the Superhub.

I find it incredibly frustrating that VM use an outsourced support system which allows a slowly unfolding problem to deteriorate into a countrywide melt-down through downright incompetence. What a waste of an entire afternoon\evening dealing with a script driven individual who would not listen and called back three times hoping that I would think he was the specialist he was supposedly going to get to ring me.

If VM pay the people in India nothing, they get what they pay for, but if they pay the anything they are not getting value for money by any measure. Just my luck to get the same guy who said his supervisor was out but would ring me on his return (two months ago). This time he went the extra mile (hundreds) but ran out of skill level with 15 minutes. I guess his last promised call was forgotten about because the network problems I had been insisting upon were actually a reality.

FTTC has at long last reached within half a mile and we must be due soon. It is shame that at some point in time somebody in retentions will get hassle from me derived from the level of incompetence displayed by their Indian counterparts.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Ahh seems to have come back up now.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

it is Down here in keighley this is from my mobile

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Spoke too soon died again I'll stick with 02 who never seem to go down.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Its fine here in Warrington

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

My O2 went down twice during the year I was with them.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

The phone lines couldn't cope with the amount of attempts to call, so failed before they could connect. There was a service message applied as soon as the outage was identified.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

No loss of connection in Liverpool.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Didn't notice any problems throughout.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

I've not noticed any problems here .. Medway area.

On the other hand I've not been online that much , so I may have missed it!

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Terrible here in Droylsden

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

As far as I am concerned, all is back up and running... (Area 21)

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Awful in Stockport (SK6) - was working OK but now very random again.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Give it time, I've read of more Be* issues in the past year than should be of a 21st Century DSL network.