Re: 20 Mb/s to 30Mb/s free upgrade
 

So, will this be available as a self install?

Re: 20 Mb/s to 30Mb/s free upgrade
 

I am not in work today but as it is replacing 20Mb I can see no reason for them to be charged £30 as they will already have the Superhub and that is why we as customers with standard modems are required to pay £30 in order to receive the correct equipment for the 30Mb and above tiers.

---------- Post added at 22:24 ---------- Previous post was at 22:22 ----------

You will receive a Superhub in the post as a self install but a few customers may need manned installs as per below.

Re: 20 Mb/s to 30Mb/s free upgrade
 

While I fully understand the reasons behind this I am lost as to why pay £30 for a USB adapter when they can be bought from under £10 upwards?

Re: 20 Mb/s to 30Mb/s free upgrade
 

I can see there being an awful lot of users who will be sticking to 20mb, i doubt that many people will be prepared to pay the £30 charge. Lets hope within a few months the charge is dropped then everyone will be on 30mb and they'd have some nice bragging rights compared to the competition with the exception of BT Infinity which averages at 37mb in real world tests.

If they upgraded 10mb users to 12mb and gave them docsis3 modems they could do away with docsis1 completely which i would assume save virgin alot of money?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Because we will only support equipment supplied by us and this device is covered by a 2 year warranty from Virginmedia which includes full technical support.

A 3rd party device such as the one quoted for £10 will not be supported by us and you will need to sort out the connection yourself or via 0845/0870/0905/6 numbers with the manufacturer the choice is yours.

---------- Post added at 22:31 ---------- Previous post was at 22:29 ----------

Giving away that amount of kit would not save them a lot of money as the are most customers are on 10Mb it would more likely bring the company to its knees.

As for a free upgrade do not hold your breath.:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

But will the system allow a 50meg modem to work with 30Meg?

Re: 20 Mb/s to 30Mb/s free upgrade
 

If it will work with 10Mb and 20Mb then why not 30Mb, I have seen many customers running these modems on the lower tiers.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Who do they use to ship the modem? Hopefully Royal Mail to make my life easier.

Re: 20 Mb/s to 30Mb/s free upgrade
 

As I posted earlier, yes it will.

Re: 20 Mb/s to 30Mb/s free upgrade
 

HDNL/YODEL are the couriers.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Damn not good news for me then, and will be a pain in the ass to collect after work if the depot is too far away.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Masque you old rogue! When Chris was stating 20mb users were getting a free upgrade earlier today you must have been chuckling away to yourself! :D

Re: 20 Mb/s to 30Mb/s free upgrade
 

Technically it's subjective, it's only free if they have DOCSIS3 kit. If not they have to pay £30 to upgrade.

Re: 20 Mb/s to 30Mb/s free upgrade
 

ok, so if i have a 50meg modem, running on 20, they can upgrade it without sending out a stupidhub?

Very unvirgin like

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well today is my day off so I was taken unawares by all this, I go to the cinema and come home to find out that the upgrade was now on the website, off course I had no idea about it.https://www.cableforum.co.uk/images/...2012/11/13.gifhttps://www.cableforum.co.uk/images/...2012/12/10.gif