Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Again I don't see that being a bad thing.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

If as suspected, you do run Virginmedia. you need to see a financial advisor :)

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Problem we could have is now it is easier for non-VM customers to rubbish VM when VM in that instance has not done anything wrong.

VM is like a child, a child will do things you don't like, but you can still love them, however there is a point that even with a child (either young or grown up) you may have to cut ties with them if they do something too terrible.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Gary, I find your digs at Ben rather distasteful... regardless of your views and Bens, it's not very nice making personal digs.

Nothing wrong with disagreeing on anything... afterall thats what forums are for ;)

---------- Post added at 01:56 ---------- Previous post was at 01:53 ----------

Theres already Cable Forum and Digital Spy with open forums that anyone can read.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

That is exactly what I thought but I didn't expect to see you to say that Gary as it completely destroys the argument of the people claiming this is a bad move. Yes the forum will be much visible because a lot of customers wouldn't know what a newsgroup is. So that makes it all the more logical to move their support staff to the forum.



I do agree that this is either a very bold or very stupid move by Virgin. The fact that they are making themselves much more visible to customers should be seen as commendable though and your post just shows how criticism of this move is just the usual knee jerk reaction.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Oh come on, everyone knows he doesn't run Virgin.

I don't think we're disagreeing on anything. we're just conversing :)

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

It's largely a bunch of ex-BY guys unhappy about their little clique being broken up. From some posters there the sense of entitlement was astounding and they were quite spoiled.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

They might have good intentions, but what I'm saying is that it could be a bad idea for the reasons I've said already.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

It is going to happen regardless of how many times you post reasons against it as its a business decision that in the long run will benefit all their members.

The will be better control of what is posted due to it being moderated in a similar way to this and other forums, plus it will be more accessible to people than the newsgroups as all you need to do is click on a link.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

I didn't expect otherwise.

It would be better if it was like this forum where you can see if there's any new posts at a glance. instead you have to open each one up.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

There is a whole 'recent posts' list http://community.virginmedia.com/t5/...t-type/message any new ones are in bold

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Thanks. I've just realised what makes the site a bit awkward to use for me. too much bold type.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

Exactly, which is why the VM Forums should idealy be VM customers only.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

But the are still subjects that people can get help with as with this forum.

Re: [Merged] Technical Support via newsgroups is withdrawn.
 

The VM forums should be for VM customers, if the VM customers want non-VM specific help then they can use other forums.

This has worked extremely well for many years via the closed newsgroups.

Why have non-VM customers coming along ruining the forums and getting involved with support issues only VM support staff can resolve.

Have the VM forums for VM only customers, and forums like this and DS (which I'm also a member of) for other help.

This has been poorly planned, just like the email migration (downgrade).