Re: Free 2 to 10 upgrade
 

Fairy Fairy,

This will help me, what is the name and model of your modem?
I am hoping it's the same as mine.

Re: Free 2 to 10 upgrade
 

:dunce: That's not very useful then !!! :dozey:

---------- Post added at 21:49 ---------- Previous post was at 21:45 ----------

Its a Foxconn Model EO8CO13.00

Re: Free 2 to 10 upgrade
 

So they must be doing the upgrade in your region then if you received an email from them.

---------- Post added at 21:55 ---------- Previous post was at 21:54 ----------

I will feel much better if I were to be told that I don't need a new modem either.

Current one is Motorola Surfboard SB5100

Re: Free 2 to 10 upgrade
 

I just did a Broadband Speed Test using Think Broadband

05/05/09 22:00 1997.95 Kbps 237.52 Kbps
05/05/09 21:30 1439.19 Kbps 236.79 Kbps
05/05/09 21:28 1603.55 Kbps 239.31 Kbps
05/05/09 21:26 1229.92 Kbps 238.73 Kbps
04/05/09 20:46 2001.36 Kbps 237.87 Kbps
03/05/09 08:56 2002.85 Kbps 238.60 Kbps

and it went down as I applied for the upgrade!!!! ?????

Re: Free 2 to 10 upgrade
 

Sorry, can you explain what you mean?

Re: Free 2 to 10 upgrade
 

The figures are the downstream and upstream

Re: Free 2 to 10 upgrade
 

I know what the figures are, I was referring to when you said it went down when you applied for the upgrade.

Re: Free 2 to 10 upgrade
 

Oh ... I see :dunce:

It had been running on a steady 2000 (ish) whatever they are called -- then when I sent the mail it dived to 1300 ish ... and the other ones of the same date!!!!

---------- Post added at 07:53 ---------- Previous post was at 07:51 ----------

Back to normal today

06/05/09 07:52 2001.75 Kbps 239.17 Kbps

Re: Free 2 to 10 upgrade
 

Funnily enough my internet went completely off around 12:30 this morning, it's back now though.

Re: Free 2 to 10 upgrade
 

Same here although I am on 10mb now.

https://www.cableforum.co.uk/images/...009/05/131.png

Re: Free 2 to 10 upgrade
 

Did your TV service freeze when you turned it on? I turned on the TV, and the picture looked like when you press pause when watching catch up, it then went back to normal, but I was unable to view ITV1 or CH4

Were you on 10mb before the internet went offline?

---------- Post added at 14:08 ---------- Previous post was at 14:04 ----------

Mine is still at the 2mb it seems

https://www.cableforum.co.uk/images/...009/05/130.png

Re: Free 2 to 10 upgrade
 

I had 10mb before the down time this morning :)

But I got a new modem yesterday thats when i got 10mb :)

Re: Free 2 to 10 upgrade
 

Was that after you registered the mac address with VM?

I wonder if you would have still got the 10meg speed if you had used the old modem?

Also, did you receive an email from them telling you that your area had been upgraded and that you were eligible for an upgrade?

Re: Free 2 to 10 upgrade
 

If you do not register you will only receive the upgrade in October so best to register.

Re: Free 2 to 10 upgrade
 

I spoke to VM again today and was told that it is not a £30.00 charge for the cable modem but for the installation. I said that I would agree to the £15.00 reduced charge that I was offered yesterday and that was when I was told that because I am going from a STB to a cable modem for my BB I will need to take a new 12 month contract. Is this right or if not who should I contact to get it sorted out. As others have said this seems a mighty strange kind of free upgrade!