Originally Posted by badnbusy

Out of interest, why didn't you have a firewall? I wouldn't like my connection completely open...

(unless it's built into your router of course)

Originally Posted by scrotnig

People who say it doesn't matter who does the job as long as it's done right probably, or that it's a good idea to put jobs in India because it helps their economy, almost certainly haven't had to go through the experience told they are unemployed because someone in India is going to do their job and they'll have to have their house repossesed and live in the gutter.

When it happens to you, you'll feel differently, I guarantee it.

If companies based in the UK and doing business mainly in the UK want to operate here, they should be prepared to employ UK staff. If they aren't, they should be taxed at a level equivalent to the difference in wages, and that money used to promote job creation here in the UK.

This is the UK. We should be interested in preserving jobs in the UK. Only when every single person in this country has a job should we be even remotely concerned about the job prospects and living standards of people in India or any other foreign country.

Those who think this is racist....I'll do you a deal. When it happens to you and you have no job, agree now that you won't claim UK unemployment benefit and will instead clear off to India and ask them to pay it for you.

Originally Posted by mcmanic

100% - my wife worked in customer support for 10years (nymex,cable&wireless to NTL) - Brighton area which was one of the top call centers performace wise, off course they closed that side of it down make her redundent and all her friends and she was sooooo upset about it too even though the moral at these places isn't great do to NTL short commings lol.

I will never phone a Indian call center EVER whatever comapny, i refuse too by sheer principle of the matter and how it effected us and the support from them is generally lower than back here it seems

Originally Posted by mcmanic

yes thats correct, but at the time they said that customer services would never be moved to India, and guess wot -they have,

Originally Posted by monkeybreath

If you called 0845 650 0125 (the STB support number) and chose anything apart from the email option, then you were not speaking to someone in India- these calls are all dealt with in Swansea ;)

Originally Posted by scrotnig

Er, no they haven't.

Customer services is based in Manchester, Glasgow and Swansea.

Originally Posted by Chrysalis

If I did this for SACM would they refuse to provide me support?
__________________



When I ring customer services why do I get india?

its not just tech support.

Originally Posted by Chrysalis

When I ring customer services why do I get india?

Originally Posted by scrotnig

Why on Earth are you suddenly insisting that customer services is in India, despite several ntl staff telling you it's rubbish? Is it perhaps because you've spoken to someone with an Indian accent? Believe it or not, there are people of Indian origin living right here in the UK.

Originally Posted by Chrysalis

If I did this for SACM would they refuse to provide me support?

Originally Posted by Chrysalis

right now I am very confused, if I dial 150 and choose billing/customer service NOT tech support I get india, either the phone system is b0rked or someone is telling porkies.

Originally Posted by Chrysalis

right now I am very confused, if I dial 150 and choose billing/customer service NOT tech support I get india, either the phone system is b0rked or someone is telling porkies.