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-   -   General : New price rises 2021! (https://www.cableforum.uk/board/showthread.php?t=33709667)

browneggsandham 26-02-2021 19:57
Re: New price rises 2021!
 
Quote:
Originally Posted by Jaymoss (Post 36072152)
call and ask to be put through to customer relations
Thats what I did before, got an offer but still more than I was hoping. Just wondered if by calling back with 2 weeks to go I'd be showing my hand too early. Or whether in all likelihood if they were going to reach out they would have already done it.

First time I've actually followed through with this process on the advice of many!

RobboEdin 26-02-2021 20:34
Re: New price rises 2021!
 
Quote:
Originally Posted by browneggsandham (Post 36072170)
Thats what I did before, got an offer but still more than I was hoping. Just wondered if by calling back with 2 weeks to go I'd be showing my hand too early. Or whether in all likelihood if they were going to reach out they would have already done it.

First time I've actually followed through with this process on the advice of many!
You should NEVER take this approach unless you intend to follow through if they call your bluff.

Inactive Digital 26-02-2021 20:54
Re: New price rises 2021!
 
Quote:
Originally Posted by browneggsandham (Post 36072151)
Been 2 weeks since I gave my notice now and I've heard nothing, is it worth calling again to re-discuss or should I hold my nerve a bit longer?

Phone line left open in order to retain phone number for switch - would this prevent me being identified by the outbound team as a 'leaver'?
Yes, I believe because you've kept the phone service live, you won't get a callback until VM receive a request to takeover your number from a new provider.

browneggsandham 26-02-2021 21:27
Re: New price rises 2021!
 
Quote:
Originally Posted by RobboEdin (Post 36072174)
You should NEVER take this approach unless you intend to follow through if they call your bluff.
Oh I'm prepared to, I'd just rather not

spiderplant 26-02-2021 22:00
Re: New price rises 2021!
 
Quote:
Originally Posted by mot12 (Post 36072157)
Has anyone been sent(Quickstart) a V6 box lately?
I've been told as of 2 days ago that one will be sent. But some info that I've read on here seems to say that there are no V6 boxes available anymore. Just the 360 box.
V6s are still available if you need one.

mot12 27-02-2021 00:57
Re: New price rises 2021!
 
Quote:
Originally Posted by spiderplant (Post 36072189)
V6s are still available if you need one.
Yes cheers. I have one on the way. Was just a tad worried whether it will actually come at all or not. Because on here, and elsewhere it seemed as though some people were saying that V6s weren't available anymore. Just the 360.

RichardCoulter 27-02-2021 04:04
Re: New price rises 2021!
 
Quote:
Originally Posted by mot12 (Post 36072201)
Yes cheers. I have one on the way. Was just a tad worried whether it will actually come at all or not. Because on here, and elsewhere it seemed as though some people were saying that V6s weren't available anymore. Just the 360.
Think that's just for new customers.

Mr K 28-02-2021 10:37
Re: New price rises 2021!
 
Still no news of any price rise and it's March tomorrow. Maybe they know not to bother with me or i'll kick up a fuss ;)

denphone 28-02-2021 10:59
Re: New price rises 2021!
 
Quote:
Originally Posted by Mr K (Post 36072320)
Still no news of any price rise and it's March tomorrow. Maybe they know not to bother with me or i'll kick up a fuss ;)
Don't speak too soon.;)

Our contract finishes in just under 4 weeks so there is going to be some tough bargaining if they want to keep our custom.

browneggsandham 04-03-2021 09:12
Re: New price rises 2021!
 
Just an update. I decided to call back this morning before confirming an order elsewhere.

Offered Ultimate Oomph for £95 for 18 months so decided to take that. Could have held out but it's not far off the new customer price so reasonably happy with that.

Huxie 04-03-2021 14:27
Re: New price rises 2021!
 
Quote:
Originally Posted by browneggsandham (Post 36072941)
Just an update. I decided to call back this morning before confirming an order elsewhere.

Offered Ultimate Oomph for £95 for 18 months so decided to take that. Could have held out but it's not far off the new customer price so reasonably happy with that.
Hmmm, wish I’d had the bottle to follow through when my renewal was due in January, I took the £110 offer :(

Does your new Ultimate Oomph include UHD?

browneggsandham 04-03-2021 14:39
Re: New price rises 2021!
 
I asked and was told it does. Changes go through from tomorrow so I'll check and report back. I'll be on the blower if not!

browneggsandham 06-03-2021 20:52
Re: New price rises 2021!
 
Quote:
Originally Posted by browneggsandham (Post 36072990)
I asked and was told it does. Changes go through from tomorrow so I'll check and report back. I'll be on the blower if not!
Turns out didn't include Sky UHD Couple of phone calls later and they've agreed to honour it with a rolling bill credit of £6.

Updated contract shows £101 rather than £95 but I'm guessing it won't reflect the bill credit. Proof will be in the pudding - i'll keep a close eye!


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