Re: *All* ntl 10meg Discussion (part 2)
 

Has anybody with the samsung stb had the upgrade yet?... and if so, what speed are u getting?... anybody?

Re: *All* ntl 10meg Discussion (part 2)
 

Hi newbie here, i think the problem is, and the main reason people are getting angry is that NTL CS are not following the same script. If some people are being told December then everyone should be told December. By carrying out the upgrades in a lottery style fashion it is only causing hassle for themselves. :)

Re: *All* ntl 10meg Discussion (part 2)
 

Ahoy there EVE player...
;-)

Guessing I will need a new modem too, got an old surfboard atm, tbh 5Mb will do me, its uploads I miss more.
Someone told me about an ADSL provider that offered 24Mb down 1.3Mb up for £24 a month, think it was Be...

Re: *All* ntl 10meg Discussion (part 2)
 

I rang customer Services last night about Quarter to Eight, no queue, straight through. Asked if it was possible to be upgraded to 10mb, and he (scottish Bloke) said No Problem, It'll take 2 mins.

He asked if a leaflet had gone out about the Upgrade because alot of people had called in about it.

He said give it 24 hours, and if it hasn't upgraded give us a call back. Modem restarted Straight away, so i restarted PC too, and the upgrade was complete.
I'm only getting about 5Mbps at the moment, and although it's not 10, i'm still quite happy with a free upgrade.

I have a Motorola Surfboard 4100 SACM which should go up to speeds of 36Mbps i think.

Re: *All* ntl 10meg Discussion (part 2)
 

Hi & Welcome,

Yes, I think the main problem is they didn't set a date, I'm not talking about a month am talking about a certain date i.e 27th...of whatever! At least that way they could of communicated this out alot easier to CS agents.

I also feel this new 10Mbit speed has not been fully tested on all modem types before being rolled out. As my Ambit modem cannot use the full 10Mbit speed. I have a feeling this will be firmware related, and once again NTL have not taken the full testing phase and rolled it out too quickly before testing it on all modem/firmware types.

Re: *All* ntl 10meg Discussion (part 2)
 

The rollout is being done on the fly.If left it will happen over time.3 meg has been enough for people for long enough why cant people just chill out and wait.When the 3 meg upgrade was rolled out in March me thinks I was one of these I want I want I want and I was totally out of order over it.People just chill wait a while and you will be upgraded

Re: *All* ntl 10meg Discussion (part 2)
 

Tried again, some guy assuring me I'M being mis-informed and its not even on the system. I'm getting so frustrated with hearing so many people getting it like a lottery, I know it's only just starting, but I don't like that it's not well planned :/

Re: *All* ntl 10meg Discussion (part 2)
 

Hehe, I have an Ambit NTL:Home 120 too, and I have the exact issue, Im at work atm, so cant test it, but I will play with the Ethernet duplex settings tonight, see if anything helps, hey, 5meg is good, but I would lve to see the full 10meg out of this thing :-)

Re: *All* ntl 10meg Discussion (part 2)
 

I just phoned up again hehe

was told that 3MB was being upgraded in January and the others towards the end of 2006!! I said I know someone who has the 10MB speed; she said impossible because their modems don't support the new speeds yet... I hung up.. I can wait but I don't want to be lied to!!

Re: *All* ntl 10meg Discussion (part 2)
 

Ahh good to see some more about :)


Thats some nice ADSL speeds! Will have to keep me up-to-date on that ;) As for your upload yea alot better that was what I wanted more then anything. It just would be nice to have the full 10Mbit. (I have a feeling a replacment modem will be your only choice atm)

Re: *All* ntl 10meg Discussion (part 2)
 

I was going to phone this morning, but i don't know if i can be bothered now. Just seems too hit and miss who you actually speak to about it, and i'll end up been annoyed for the rest of the day if i'm told i can't have it yet :erm:

Re: *All* ntl 10meg Discussion (part 2)
 

X2srj - Exactly, its the lieing, sitting there telling me it doesn't exist as if I asked about aliens or something. I KNOW people have it, yet seemed about to swear on his mother's life it didn't exist

Re: *All* ntl 10meg Discussion (part 2)
 

If you mess about with the duplex settings on the modem you will most probably find if you change it from "auto sensing" to 100M Full it will perform really really bad (mine did)

I just don't think its capable of coping with the full 10Mbit without the correct firmware.

Re: *All* ntl 10meg Discussion (part 2)
 

This is weird

http://www.asdlguide.org.uk/tools/speedtest.asp gives me

Direction Actual Speed True Speed (estimated)
Downstream 5834 Kbps (729.3 KB/sec) 6300 Kbps (inc. overheads)
Upstream 482 Kbps (60.3 KB/sec) 520 Kbps (inc. overheads)

http://specials.zdnet.co.uk/misc/band-test/ Gives me

Your line speed: 7246.9 Kbps 888.1 K bytes/sec
Your line speed: 9691.2 Kbps 1187.6 K bytes/sec

Re: *All* ntl 10meg Discussion (part 2)
 

I phoned CS several times yesterday and once today, every time I got a different answer,

Sort it out

Re: *All* ntl 10meg Discussion (part 2)
 

NTL are so bad at lying. I got upgraded after phoning up about 10 times. In the end it was a woman who got me the upgrade. Also they told me that it was only available to new customers and the existing ones wouldn't be upgraded until the end of November/December/early next year (depending on who I talked to) so I said ok what about if I cancel and then renew. They said you'll have to pay the installation fee. I told them that I had just phoned sales (which I had!) and they had told me that it was free installation this month. NTL have one of the worst CS after 3 mobile!

Re: *All* ntl 10meg Discussion (part 2)
 

Im in GU14 Farnborough area and CS upgraded my 3mb without question or fuss.
Not superfast speeds showing yet but fast enough to show that ive been upgraded.
I use adsl for speed checks and i wonder what speed limitations there are with the speed check sites themselves.

The CS did make a point of the 75gb cap but im not too concerned about that issue anyway.

Re: *All* ntl 10meg Discussion (part 2)
 

does anyone know or heard of anyone in the colchester/ipswich area mentioning being upgraded yet?

Re: *All* ntl 10meg Discussion (part 2)
 

Use this people - http://homepage.ntlworld.com/robin.d...speedtest.html

It will be the most best one to use atm as its hosted directly on NTL's webservers :)

Again only showing 5-6Mbit here as my modem can't handle it

1st 128K took 218 ms = 601248 Bytes/sec = approx 5002 kbits/sec
2nd 128K took 266 ms = 492752 Bytes/sec = approx 4100 kbits/sec
3rd 128K took 250 ms = 524288 Bytes/sec = approx 4362 kbits/sec
4th 128K took 266 ms = 492752 Bytes/sec = approx 4100 kbits/sec

Re: *All* ntl 10meg Discussion (part 2)
 

Have you stopped to think that each area is different? Some areas may still need additional work doing before they release 10 Mb in them. If that work is not being done until December then it is correct to tell customers December. If the work isn't being done until January then customers should be told January. Just because some customers are receiving different information doesn't mean that the information is wrong or that CS are working from different scripts.

Even people in the same area could receive differing information from each other when they call. This could be because of the equipment the customer has installed or because of several other factors which only become apparant to the CS agent when they try to do the upgrade.

Many customers are posting that they can only get a fraction of the 10 Mb when they upgrade. This can be caused by many factors including the setup of their computer, router and CM. A more likely cause though is that there are a lot of people doing speed tests which can max out the speed test site and if more than four of them are on the same UBR card can be maxing out that card.

I can visualise areas where several customers on the same UBR card are doing speed test after speed test and trying to max out their connection by downloading from newsgroups or similar. If this is the case then none of them will get anywhere near the max. Just think what would happen if every single customer had been upgraded to 10 Mb at the same time. What speeds do you think they would get if they all tried to max out their connection?

Re: *All* ntl 10meg Discussion (part 2)
 

Wed, 09 Nov 2005 11:00:38 GMT
1st 128K took 94 ms = 1394383 Bytes/sec = approx 11601 kbits/sec
2nd 128K took 111 ms = 1180829 Bytes/sec = approx 9824 kbits/sec
3rd 128K took 264 ms = 496485 Bytes/sec = approx 4131 kbits/sec
4th 128K took 95 ms = 1379705 Bytes/sec = approx 11479 kbits/sec

These results appear to be rather fast: maybe this page was in the browser cache.

lol I like the last line!

Re: *All* ntl 10meg Discussion (part 2)
 

1st 128K took 188 ms = 697191 Bytes/sec = approx 5801 kbits/sec
2nd 128K took 172 ms = 762047 Bytes/sec = approx 6340 kbits/sec
3rd 128K took 203 ms = 645675 Bytes/sec = approx 5372 kbits/sec
4th 128K took 187 ms = 700920 Bytes/sec = approx 5832 kbits/sec


I wonder if i bought my own modem would the speeds increase ?

Re: *All* ntl 10meg Discussion (part 2)
 

A) NO I payed 37.99 for there best service they can offer. And still paying £37.99 is just not on, I'm paying premium rates for a service that I'm not getting.

B) I wouldnt put this forum in the same category as a pub, As its not heresay people Are getting a better service and paying the same as me.

C) I've called CS and Tech support yesterday and Today, The answer was the same on both counts, Sorry sir its not available, until end of december, I put my point across on both occasions regarding those that already have the service, there answer was that "this is merely a TRIAL period. And not the proper rollout".

No wonder people are getting Upset. about this.

Re: *All* ntl 10meg Discussion (part 2)
 

True i see what you are saying and i cannot argue as you are correct.:) I was simply trying to explain why some people (myself NOT included) are getting frustrated.

It just seems to me that IF someonecan recieve the upgrade, then why do they have to ring CS 5/6/7 times to recieve the upgrade. Surely this is just making more work for CS.:)

Re: *All* ntl 10meg Discussion (part 2)
 

I'm not sure about the make of the modem that I've got but it's giving me the full whack.
it says NTL:
Broadband internet on the front.

Re: *All* ntl 10meg Discussion (part 2)
 

Did ntl ever say how they can impose a cap without providing some kind of monitoring software to its customers?
How are we to know when we have downloaded 10 linux DVD isos worth in a month.

Re: *All* ntl 10meg Discussion (part 2)
 

I'm still getting email notifications even though I turned them off for this forum; anyone else getting the problem?? it doesn't happen on ever post too

Re: *All* ntl 10meg Discussion (part 2)
 

Anybody here got the NTL:home 120 silver modem and getting full speed?. I'd like to know please,

Thanks

Re: *All* ntl 10meg Discussion (part 2)
 

rang ntl before asked about the 10mb ask if can have the upgrade he said 3mb customers will be getting a letter once you get the letter you will need to ring ntl and you will be upgraded to 10mb.... the 1mb and 2mb will not be upgraded till next year the 3mb customers will get it 1st it will be the end of this month or the end of december he said if you do not get the letter by the end of november you should be automatically upgraded........................:tu:

Re: *All* ntl 10meg Discussion (part 2)
 

I think you've found a new way to exceed the 75gb limit :p:

Re: *All* ntl 10meg Discussion (part 2)
 

hi everyone been reading this thread since the sixth page yesterday.just rang cs up now and was told no upgrades for me till end of november.i explained that people was being upgraded and he said only new customers.im in no rush for the new speeds but would just like to add that this whole affair couldve been handled by ntl in a much more professional way than present.
Jon

Re: *All* ntl 10meg Discussion (part 2)
 

OK. Now I am starting to get annoyed.

Yesterday evening I was told that I would be upgraded - could take upto 24 hours. Called just now to check that this would be done, and have been told that it is not available, and the notes on my account are that I made an enquiry, not that I am to be upgraded.

Re: *All* ntl 10meg Discussion (part 2)
 

you just have to keep phoning and tell them that you'll keep phoning until they put you on the 10mb service. Should work eventually!

Re: *All* ntl 10meg Discussion (part 2)
 

Well, after all my calls yesterday to CS I phoned again to see where my upgrade was, one operator said 'You are still on 2 meg and can only go to 3' the next operator said 'you are already on 10, phone tech support'

I called tech support and they said I wasnt upgraded, speak to CS, I told them CS told me to speak to them, they went away, 2 mins later my modem reset itself and now i'm getting 8869.6 Kbps.

I'm in Warrington.

Re: *All* ntl 10meg Discussion (part 2)
 

I'm on the Ambit 120 using USB, and getting 2.7mb. But i'm not sure if it's the modem or my area causing the problems. It seems strange, as i used to get 3mb fine before the upgrade.

I suppose i should buy an ethernet cable, anyone know what cable i need? I've never used ethernet before. I have the following set up:

†¢ nVIDIA® nForce3 NV Gigabit LAN controller
- Integrated Fast Ethernet MAC and PHY in one chip.
- Supports 10Mb/s, 100Mb/s and 1000Mb/s auto-negotiation operation.
- Compliant with PCI v2.2.
- Supports ACPI Power Management.

Re: *All* ntl 10meg Discussion (part 2)
 

I'm confused about this whole situation, the reason i say this is simple, downloading a game clip (40-50mb) however the site i download from usually only get about 175kbps - 200kbps, now last night downlkoaded from the same server but was getting 200 - 250kbps, again not just 3 mins ago i downloaded another game clip at roughly the same size but i seem to be hitting over 700 kbps, i just did a test but the test says i'm still getting 3mb......

What gives (i love it)

Re: *All* ntl 10meg Discussion (part 2)
 

you'll need a ethernet patch cable (as opposed to cross-ver) with an rj45 connector (don't worry they only come with one connector, so you won't get the wrong one). Then plug one end into the modem, the other into the pc (a light should come on next to the port in the back of the pc). You may have to set your net settings to automatically detect settings for it to work, or it might just work right off the bat.

Good luck.

Re: *All* ntl 10meg Discussion (part 2)
 

just need a standard rj45 cat5 patch lead that proably cost few quid at most

Re: *All* ntl 10meg Discussion (part 2)
 

Yo!

as an update to this, i phoned NTL yesterday got my self up to the 3 megs service for free ( cos i complain well ) thought this way id at least get the 2 meg i pay for! howver one min it3 3 meg, the next 500 kilobits p/s!! have phoned NTL, apparntly my settop box has a low ping ( 80 % ), engineer coming round tommorow, hopefully with a cable modem so i can lose the settop box. is it right you can only have 10 meg with a cable modem? according to ntl it is? hopefully i`ll have my problems fixed tommorow

Re: *All* ntl 10meg Discussion (part 2)
 

I just got the same story when I tried again this morning.
Three calls, three different stories. I wonder how long it can go on until I get the same story twice?

Re: *All* ntl 10meg Discussion (part 2)
 

lol, yep I get different answers aswell. what goes,

Re: *All* ntl 10meg Discussion (part 2)
 

well if your going to continue to be impatient its inevitable

Re: *All* ntl 10meg Discussion (part 2)
 

Being impatient doesnt make NTL CS ops give differing stories.

Being impatient doesn't make NTL incapable of rolling out products with effective communication strategies.....

NTL being crap does that.

Re: *All* ntl 10meg Discussion (part 2)
 

Again this adds nothing to the discussion, Please go and troll somewhere else.

Re: *All* ntl 10meg Discussion (part 2)
 

If I had not been told on the first call that it would be done, I would not have been so impatient.

Re: *All* ntl 10meg Discussion (part 2)
 

Hi there, I have it on very good authority that this is the case, you can not get 10 meg through a settop box, it has to be a stand alone modem.

HTH

Re: *All* ntl 10meg Discussion (part 2)
 

Being impatient is when the service is not available in my area.

What really rocks me off is that my next door neighbour is on 10mb and I cannot get it becasue Im on 3mb and he upgraded from 2mb,

So the 2mb users have prefence over the 3mb users, which cant be right!

Re: *All* ntl 10meg Discussion (part 2)
 

i'm on a NTL silver 120...


Wed, 9 Nov 2005 11:56:20 UTC
1st 128K took 141 ms = 929589 Bytes/sec = approx 7734 kbits/sec
2nd 128K took 172 ms = 762047 Bytes/sec = approx 6340 kbits/sec
3rd 128K took 172 ms = 762047 Bytes/sec = approx 6340 kbits/sec
4th 128K took 156 ms = 840205 Bytes/sec = approx 6991 kbits/sec

Re: *All* ntl 10meg Discussion (part 2)
 

I'm rapidly losing the will to live reading this thread.

What is wrong with people who are getting a whacking great big increase in speed (for free) but might have to wait for a little bit longer to get it.

Just because you aren't immediately getting the service is no excuse for toys to be thrown out of the pram. And some of the comments on this thread have been pretty disgraceful.

It is entirely possible that Ntl CSR's have the ability to upgrade customers and have been told not to until full rebalancing has taken effect. Have any of the whingers thought of that?
Would you like to be on a 10Meg config file that does nothing as the local network is congested badly?

Personally I can't believe how many of the "Ntl are rubbish", "I knew they would screw up" crowd this has brought out the woodwork.

Re: *All* ntl 10meg Discussion (part 2)
 

:rofl: I just remember when the 3 meg rolled out it was the same here and I was on the other side to what I am now.Patience is a virtue chances are most of you would not have known this upgrade was happening if it wasnt for this site anyway.It would have just rolled out which is all NTL say there doing anyway.Its the impatience of some that cause problems for NTL and this forum has seen it before

Re: *All* ntl 10meg Discussion (part 2)
 

It's likely not to be out until January the monitoring software. That doesn't mean people will be able to abuse the service for a month though, people going way over will no doubt be brought down.

Re: *All* ntl 10meg Discussion (part 2)
 

Im sorry but this is exactly what NTL are doing its you lot calling going I want it now thats creating the problem.NTL said they are going to roll it out and that is all they told anyone,so that is effective

Re: *All* ntl 10meg Discussion (part 2)
 

People want the lastest and greatest mate :) NTL should be more then aware of this and should accomadate such things. As you say its happend once before so they should of lernt from the mistakes they made last time. Which it seems they have not.

Again it comes down to one thing - communication and the CS agents have not been given any!

Re: *All* ntl 10meg Discussion (part 2)
 

am ****ed off now the guy as lied to me on the phone am going to get some more cred for me phone to ring the muppets 2mb and he,s been upgraded 2 10mb ill post back wot they say thats not right y the hell do they do things backwards surely they dont want to lose there high paying customers fools....................

Re: *All* ntl 10meg Discussion (part 2)
 

Patience is a waste of time! got that from BE's site ;)

Re: *All* ntl 10meg Discussion (part 2)
 

This time has one major difference. No date was set for it,for the 3 meg rollout everyone knew it was 8th March

Re: *All* ntl 10meg Discussion (part 2)
 

Do you have this from good authority?

Re: *All* ntl 10meg Discussion (part 2)
 

Greetings All.

Live in the Reading area. Have 3 MBit connection with a standalone modem (silver).

Phoned up CS half an hour ago and asked for upgrade. Was told it could not be done, it was not on their system etc etc. They were very friendly and helpful ... but said they could not help. I said I knew that people in my area had been upgraded and asked if they could dig deeper. Eventually the CS rep told me to wait while he read his emails.....

....
....

And then ''arrrrhh I see - yes I can do this for you". He stated that this was new info via email and many simply do not have time to read through their emails before starting their shift.

So - was upgraded on the spot. He also mentioned they would be trying 20Mbits by summer 2006??

Problem - my modem has been updated (I have checked config) - but no change in upload or download speeds using various checks. So I guess I will wait a while and see if things improve??

cheers

MArk

Re: *All* ntl 10meg Discussion (part 2)
 

If you look at the AUP, it is up + down for all services.

http://www.home.ntl.com/page/userpolicy&source=ntlworld

Scroll down to the table at the bottom.

Re: *All* ntl 10meg Discussion (part 2)
 

20mbps :shocked:

Awaits the new thread complainig about not getting 20mbps;)

Re: *All* ntl 10meg Discussion (part 2)
 

Again a date should of been set (once again NTL not providing a date has caused this)

It's not the customers fault if they want the best speed for there money. And people who browse forums are going to be the first thats for sure and the "hardcore" gamers who browse this site as well.

NTL could of known this and planned for it. which they did not. They never communicate the right way and when they do its in small amounts of information so the CS agents get a half story of whats going on.

Re: *All* ntl 10meg Discussion (part 2)
 

I guess it depends how lucky you are to speak to someone decent. I believe what this person was telling me for sure. I doubt you are gonna get taken down for using 85 gigs when there is no monitoring software, but i am pretty sure someone knows when they have abused the service good and proper.

Please no one flame me once again, i am just trying to inform people, not be controversial.

Re: *All* ntl 10meg Discussion (part 2)
 

Eh? 10Mbps is seriously pushing it as it is. :erm:

Re: *All* ntl 10meg Discussion (part 2)
 

The increased bandwidth from 3 to 10 meg is not going to make a difference any hardcore gamer should know that.The only benefit you may get is if you personally run a server the upload may help

Re: *All* ntl 10meg Discussion (part 2)
 

Does their fantastic communication plan include changing the upgrade link to say 10 meg - without advising their CS staff that they've done it?

And THAT has nothing to do with US lot.

If you're going to make patently stupid posts on here - at least make some effort to think your point through.

Re: *All* ntl 10meg Discussion (part 2)
 

:rolleyes: Yes I know that but come on anyone who is a "hardcore" computer user and internet browser that checks CF is going to want this new speed. thats what I ment. ;)

Re: *All* ntl 10meg Discussion (part 2)
 

Re: *All* ntl 10meg Discussion (part 2)
 

As I've repeatedly said for the last day - this whole 'huge upgrade for free' argument doesn't cut it. As things stand today NTL are not competitive - they HAVE to up their speeds. If they didn't have to they wouldn't do it. They are not doing anyone a favour and it's wrong to imply that this is the case.

I agree its a big step for them - and I agree it can't be rushed - but their communication once again is appalling. They should have learned by now that it's vital they give front line staff the correct information and that hasn't happened.

You can hardly blame people for getting frustrated by this.

Re: *All* ntl 10meg Discussion (part 2)
 

How are NTL NOT competitive? Name one ADSL provider that can provide Up to 10MBit which is available all over the country... note... up to 10MBit.

Re: *All* ntl 10meg Discussion (part 2)
 

Frustration is fine; abuse, flaming and trolling is not.

Re: *All* ntl 10meg Discussion (part 2)
 

3meg for £38 isn't competitive currently - 10 meg will be.

Re: *All* ntl 10meg Discussion (part 2)
 

Fair enough Russ, but did you read this post http://www.cableforum.co.uk/board/sh...&postcount=858

...and that's not the first time in this thread that it's been reported.

Now I have never worked at a call centre, so I don't know what kind of pressures they work at, but to start a shift without reading emails which will affect their response to customers questions is ridiculous.

Re: *All* ntl 10meg Discussion (part 2)
 

I hear you - honestly I do. But I have no interest in this upgrade (or indeed, this thread). My only involvement here is to make sure people behave. I don't have an opinion on the upgrade other than when I get it, it'll be nice.

Re: *All* ntl 10meg Discussion (part 2)
 

OK I'll give you an example of when I worked on the phones at Ntl (and it was BETTER than most call centres)

You come in for a shift (say 10-6) about 9:45
You log into the systems (5 minutes) and go and get a coffee (5 minutes)
Then you come back to your desk and open up your E-Mails.
On a normal day you can have upwards of 30 E-Mails about various things. If you are a fast reader you can skim through them, if you aren't then sometimes you will get a pre-shift brief but normally you are onto the phones bang on 10 to get calls answered.
About 1/2 way through the shift during a quiet spell you get a team brief to go through the E-Mails and any other announcements with your team.

So either you get everyone in earlier and pay them (not likely) or live with the knowledge that not every announcement will be read before the CSR's start their shift.

You can't expect everyone to know everything before their shift and I'm sure these calls are probably not the biggest call driver into the call centres right now as most people won't know/care about the extra speed.

Re: *All* ntl 10meg Discussion (part 2)
 

Hi all,

Just Though i would share my story. Have rang NTL about 5 times since yesterday, finally got aome sense out of them. as Paul M originally said, speak to retentions and tell them you want to cancel if you cant get 10meg , they have agreed to give me the new tier and they are coming to install a cable modem next tuesday (the STB's are NOT being supported for 10meg) The new tier will then be added to my config file.

Hope everyone else has the same luck as me

andy

Re: *All* ntl 10meg Discussion (part 2)
 

I have worked in a call centre, and believe me, at times like this, when the call queues are ridiculous, you dont get half a minute to look at anything. Call centre's have targets to meet as do all the agents taking the calls. It's not much fun either when people get arsy with you over something that you have been told is not available yet.

But as for putting down the agents on NTL CS on this forum, it's not really a good thing considering a lot of them read it and give up their free time on here to help people.

A chill pill should be taken by a lot of people around here.

Re: *All* ntl 10meg Discussion (part 2)
 

im on the 1mb 9.99 package i aint going to bother upgradeing people on here that are almost crying because they can not get the upgrade yet & phoneing ntl customer service all the time and also saying they dont know what there on about is really childish and need to grow up and get a life and just chill

Re: *All* ntl 10meg Discussion (part 2)
 

Callcenters can be very busy at times. (posting during a quiet spell right now :))


Just be polite, advise them you have info that suggests they CAN upgrade, and be patient while they check.

If you start the call by being short tempered or moody, the agent is not likely to want to help you as much as if you were polite to them.

You could even drop a hint that he/she may have an Email regarding the upgrade.

No one likes a moody customer

Re: *All* ntl 10meg Discussion (part 2)
 

I don't necessarily agree. That all depends on whether this 75GB usage 'cap' remains. If it does, it isn't competitive.

Re: *All* ntl 10meg Discussion (part 2)
 

Ok, just phoned up and the guy said something along the lines of - although here on our computers it says we can activate the 10mb for you, we are unable to do this because you are an existing customer. He said i have to wait until December to recieve the upgrade and it will be done automatically. Oh well...

Re: *All* ntl 10meg Discussion (part 2)
 

Phoned 0800 052 2000 Option 5 asked if the speed increase was available in my area (Ellesmere Port). Answer was YES. Will be upgraded in the next 3 to 5 minutes. :D

Re: *All* ntl 10meg Discussion (part 2)
 

Posts like this make me want to ring up. :o: :D

Re: *All* ntl 10meg Discussion (part 2)
 

: o Option 5, i chose option 2, what was option 5?

Re: *All* ntl 10meg Discussion (part 2)
 

if you're not happy with that you know what to do - you're a paying customer.

Re: *All* ntl 10meg Discussion (part 2)
 

If i phone back up and get the same guy it would be embarrasing, what are the chances that could happen? If the chances are low, i'll give it another go :)

Re: *All* ntl 10meg Discussion (part 2)
 

Any other query.

:angel:

Re: *All* ntl 10meg Discussion (part 2)
 

I called 0800 052 2000 and chose opt. 2 (Package Changes)

The woman upgraded me without hastle

Re: *All* ntl 10meg Discussion (part 2)
 

Have been following this thread with interest as am on 2meg at the moment.
It was said in one of the earlier posts, but seems like nobody noticed, that NTL are offering to upgrade your speed with the first month free.
This offer expires on the 31st December.
The offer does not say what speed you can upgrade to but this is available to anybody on either the 1 or 2meg connection.
Have just finished watching channel 120 and this is what they are advertising.
So anybody that has upgraded, to be able to get the 10meg connection when it rolls out, have missed out on a months free surfing.
I will probably wait until Christmas time and then get mine upgraded with the first month free.
For anybody thinking of upgrading their speed I would advise they check out channel 120 first before they ring.

Re: *All* ntl 10meg Discussion (part 2)
 

Just tried CS for upgrade in Ipswich area and was told that the 10Mb service was only being trialled at the moment and that if results were good service will be available in January. So not upgrade yet!

Re: *All* ntl 10meg Discussion (part 2)
 

I originally chose opt.2 yesterday and didn't get the upgrade. Today I phoned and chose opt.5 Spoke to a very nice scottish lady who checked whether 10Mb was available in my area, she said yes. :D

Re: *All* ntl 10meg Discussion (part 2)
 

Meh this is my 3rd try, cs told me that i wont be getting any upgrade untill early december (fantastic)

Re: *All* ntl 10meg Discussion (part 2)
 

And is available to any one more than 1km from the exchange :).

Re: *All* ntl 10meg Discussion (part 2)
 

Called rentions now and they said you were upgraded today, it says 10mb on your account. I was cool, so i reset my modem. Surprise, i'm on 3mbit still...argh. Calling back again now!

Re: *All* ntl 10meg Discussion (part 2)
 

I'm going to try again and if they refuse I'll demand to be put back onto 2mb as thats how this whole thing started.

Re: *All* ntl 10meg Discussion (part 2)
 

NO, that is incorrect! His computers don't say that, ask him to read his email right to the bottom! 3mb customers can demand to be put on 10mb and CS have to do it. Phone them until you get a decent employee or wait if you want.

Re: *All* ntl 10meg Discussion (part 2)
 

Ok, i phoned up again just now but chose option 5 instead, they guy was very helpful and said he will put me on 10mb. He had to speak to the account holder first then i got the phone back nd he said it's done. He told me to shutdown the computer for about 30 seconds, and then boot it back up and i will have 10mb. So i done what he said and i havn't got it :erm: He did say sometimes it takes upto an hour to happen, but people on here have said it happens straight away :confused: Might just have to wait a bit...

Re: *All* ntl 10meg Discussion (part 2)
 

The waiting is a load of old tosh, its just incase they have a backlog. Then again, maybe they do with all us C***s calling.

Re: *All* ntl 10meg Discussion (part 2)
 

Check your modems config file, it should be done by now...

Re: *All* ntl 10meg Discussion (part 2)
 

How do you check config files?

Re: *All* ntl 10meg Discussion (part 2)
 

What should the config file be called for 10 mbit/s?

I presently have "cmreg-mota4100-high.cm
" for 3 mbit/s.