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Re: Virgin Media 70, 150 & 200 Mb Upgrades
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
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I've just been in touch with them about it and asked to lodge a formal complaint about the exact reason you state. They make a big song and dance about it in the media that most customers will be done be end of 2015 and then fail to deliver. No surprise that new customers or existing customers willing to pay extra can benefit from the new 200Mb tier in my area right now. He originally told me there was no 'free' upgrade on my account and I'd have to wait so I said fine but wanted to proceed with a formal complaint about them yet again failing to deliver on their promises. After a bit of a standoff he spoke with his manager and miraculously managed to 'reward' me for being a loyal customer and provisioned me for the 70Mb. I appreciate I've now effectively jumped the queue but I hate big companies treating their customers like rubbish. The only way they'll change their ways is for people to fight back and say that we're not putting up with their rubbish! Bet their Feb 2016 price rises won't get delayed like the speed boosts! |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
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"Dear Virgin Media, I am working hard to provide you with a reliable and timely payment schedule exclusively powered by Barclays 3.0. Although my previous promised increase of £3.42 was due to start February 2016, I am now delaying it till July 2016. In the meantime you can still enjoy all the benefits of my current monthly direct debit." |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
Gigabit over cable: 32 US DOCSIS channels. Production tier, not a trial.
http://www.dslreports.com/forum/r30186588- |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
sweet, hopefully it will be on the horizon in 2018
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Then again, maybe not. By that time my mobile will probably have 150Mbps upload speed. |
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A bit of work to be done first, of course. |
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
yeah, I know we all love to criticise VM and other isps over here but I think the one thing we take for granted is the absence of usage caps. I have got an english friend who married an American woman last year and moved back over to the US with her and he hates his internet connection. He is one of these guys that plays games for a living, does live streams and stuff and gets paid for it. With the amount of traffic he generates, game patches/updates and everything else, he has to be really really careful that he doesn't exceed his limit every month because if he does he gets charged stupid prices per 10gb.
I love the idea of fibre but any limits need to be proportional to the bandwidth. Luckily when stm was still in place VM imho were very reasonable with the hourly thresholds on the downstream. |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
It does state in the small print stuff and already mentioned on here that dates can change.
My upgrade happened already. So they are actually working on it. |
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It really doesn't matter how fast your phone is with such paltry data caps. Would be nice if data caps increased on mobile but it seems as though that's never going to happen. |
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I needed to download a 2GB game update while out in town last month. I had the choice of 10Mbps free WiFi or 80Mbps over 4G, given the choice of waiting an hour in a WiFi zone or finishing the download on the bus, the latter was infinitely preferable. Not to mention EE are handing out free SIMs that give you 100GB of free data a month. Even when I had to download a 4GB Windows ISO over 4G, my 5GB allowance is plenty. |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
I have just phoned retentions to negotiate. They offered me an imediate upgrade from 152MB to 200MB and a £10/month price drop. All well and good, but as I still have a SH1, they wanted to charge £20 to deliver a SH2ac. If sky can deliver for around £5, why do Virgin feel the need to change £20.
I said thank ou to the £10/month price drop, but said that I would wait for the automatic speed increase. I assume that the SH1 will be replaced for free then? If not, I will take it out of modem mode and back into router mode and report a fault when it crashes several time per day. |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
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I wonder why the different postage charges? |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
My neighbour has just had their 200mb cable installed, while my upgrade to 200mb has been pushed back to March 2016. Obviously the delay isn't purely technical, as my neighbour now has it, so what could it be?
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That is happening in most areas now (being pushed back) so why were VM so confident is saying 90% of the country was going to be done by years end if they knew the technical side of things weren't going to be in place in time? I am assuming there is a reason other than marketing otherwise they would have stuck to the same format/rollout schedule as they have done in the past. Something must have been different this time for them to say everywhere was going to be done in one go. I assumed they had got all the downstream capacity upgrades done in the first half of the year and then moved onto the upstream and with qam64 and the three upstream channel groups. (incidentally I lost my qam64 a few weeks ago and I am back to two qam16s).
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I don't. Average usage on unlimited plans in the UK is still around 2-3GB/month. |
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
Well yes, I've been saying that myself for several years.
Still doesn't change the fact my mobile phone's upload has been faster than "fibre" for 9 out of the last 10 years. |
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It does a little, you're comparing two different use cases.
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No it doesn't.
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
Originally due by the end of November, then the end of December followed by the end of March 2016. Now saying April to June 2016. The level of incompetence with the management of this roll-out is stunning.
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
How is it incompetency?
Would you rather they just enable it and you have problems? They have Clearly noticed an issue and need to work on it first. I'd be happier that they are making sure it's being ully resolved. |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
My dates have changed from 'between January and March' to 'end of January', so they do go in both directions.
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
I have just had my date changed to April – June from the previous “by end of January”. Whilst I understand that it would be better if they made sure their system could deliver the increased speeds before enabling them, the impression of incompetency comes from the fact that this is, unless I missed some, the fifth different estimate.
I am increasingly gaining the impression that when they emailed me on 14th September "We're giving you a broadband speed upgrade this autumn” and had stated 90% of customers would receive the increases by the end of the year, nobody at Virgin had taken the slightest trouble to sit down and work out if it was at all likely they could even come close to delivering on their promises. The fact that I have changed from someone who was reasonably happy with Virgin Media to now querying why I have to give them at least one star out of five for “Overall Satisfaction” rather than zero, must indicate a certain lack of competency somewhere. |
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If they don't actually have a clue about the actual date, why announce it at all? ---------- Post added at 15:48 ---------- Previous post was at 15:45 ---------- Quote:
---------- Post added at 15:50 ---------- Previous post was at 15:48 ---------- Quote:
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
Mine was original October then November, December, end of March. Then a couple of weeks ago when signing into my account there was a message say my FREE upgrade was ready all I had to do was apply I thought I already had, but did and got a message saying it would be ready in 48 Hours.
The next day I got a letter from VM saying as from February my bill will go up by £3.99 a month. Well there goes my FREE upgrade. Seasons Greetings from Virgin Media. Giveth with one hand and Taketh with the other. |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
Mine was november then went end of march....a few weeks ago it went to end of january then i checked yesterday and it now says end of april....so who knows. It was only back in November i could upgrade to 200mb for £1.56 extra on my bill per month but that seems to have gone now
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
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My bill is increasing by £3.99 from Feb 2016! |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
I've gone from 50, 100, to 150mb in the last few months - and only because it worked out cheaper on my package. Can honestly say its made no difference to my web experience. Doubtless I can download a music track in 2.1 instead of 2.2 seconds but that hasn't changed life...
All a bit pointless since it went above 20mb, which enough for 99% of people. Become a bit of my speed test is faster than yours 'Top Gear' mentality game. Look at the numpties that put speed test results in their signatures - surprised they don't add the size of their small manhood's too.... |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
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>20Mb is I would say important for more people than 1%, though certainly not all that many need it for much more than downloading dodgy material faster, especially as you get up to 50Mb and beyond. Those Linux ISOs are very important torrents, and the faster those newsgroups can be 'read' the better. Oddly many don't mind paying for newsgroup accounts and higher tier broadband but object to paying legitimately for content. I do of course exclude the uber-chavs who either run with the lowest tier or negotiate others as cheaply as possible and refuse to use VPNs or third party Usenet but use VM's own Highwinds server and torrents ;) I also exclude those who download TV shows for the most part; that's actually largely legitimate and those cannot be purchased in a lot of cases as they may not be available. Those assembling modern movie collections and video games on the cheap, paying out hundreds for several terabytes of storage, though... And, yes, putting speedtest results in signatures or avatars is somewhat weird. I only did it for a time to annoy some people but those who obsessively keep it up to date with their latest tiers and measure their manhood (I've never seen a woman do it) by their broadband are entertaining. To each their own. Happy Boxing Day everyone :) |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
Or it might be for legit stuff like steam and EA store which games like GTA 5 are over 70gig to download. On top of that I have the steam link which stream's games to the TV so the faster the better to stop lagging
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You do know Steam Link is streaming from PC to TV via your home network, so not using your broadband at all, right? |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
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No I wasn't aware actually, from some of the comments I read BB speed was also a factor...but I could have read it wrong...I've only used it a short while and noticed wireless was a but naff even on the 5ghz band so have got a ethernet cable but not had it running yet. Only tried it a few times As for steam games I've got over 100 but I have to agree it is only a few that are 40gig plus in size most are under 10 gig. Not sure if I have ever seen steam max out my 152mb BB. but if it works out cheaper to drop down in price to 150mb then I will. |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
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Upload is big for me due to working from home. I also use VoIP and WebEx extensively. Ideally I want to never max out my broadband despite a lot of streaming and other activities happening simultaneously. I use WAN optimization at home which helps but I have a business service for a good reason and will be taking the 300Mb VMB service when delivered here but I'm in the minority - lucky buggers who work from home. You alright by the way? Unsure which bit of the city you're in, hope you and yours weren't affected by the floods :( |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
I'm ok thanks, I'm seacroft so wasn't affected by any of the floods...drove past woodlesford yesterday and that was pretty bad. The bridge was passable but the area looked like something out of the lake district.
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
Steam is more than capable of saturating my 152, typically hits 18MB/sec.
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
So not actually saturating your 152 given it's capped at 168 and delivers about 20MB/s after overheads.
Pedantry aside I am sure it can at times, though, when servers aren't too busy especially. |
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Heh, not quite but near enough. Getting 19.2 atm.
I've never really had poor speeds from steam in recent years, not since the client properly started using the nearest content servers. Their stats make interesting reading too. Click on the UK to see the ISP average speeds: http://store.steampowered.com/stats/content/ Students! |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
Sadly that page requires Flash. I don't do Flash but thanks for the information!
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I assume one of the benefits for VM of faster speeds is increased capacity, hence why some users have found it cheaper to upgrade their speeds.
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
Been put on 200mb from 152. Currently getting 191mb down on speed test 20-25MB downloads on steam so that is just right :)
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
I think Virgin haven't got a clue about the planned rollout schedule, most people are meant to be upgraded before the end of 2015, this is clearly not happening judging by the spread of complaints about this on this forum alone.
My upgrade as of last week was meant to be between April and June 2016 but i have now just checked and i can activate it now if i wish. |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
Just checked mine hoping for the same but no luck. It went from end of November 2015, to Jan-March 2016, April to June 2016 and now it says by end of Feb. Do you think they did a lucky dip for Christmas and pulled a month out of a hat?
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
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Ask them if they'll postpone your price increase until they give you your 'free' upgrade. |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
Manually rebooted this morning still no update then 10mins later it rebooted itself now on 150, i will now consider downgrading eventually to save money.
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
Just had my SH2 delivered today - Upgrade earlier than the original date
Getting over the full speed down and over the full speed up. Very happy. I am on the 200 Mb/s as I work a lot from home and need decent upload speeds to the work server |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
My Sam Knows December average download is 191Mb so not too bad (low is now 47Mb, high is 210Mb) - my low used to be in the single digit area. Lowest speed also coincides with largest packet loss so could have had service issue at that point.
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
https://www.virginmedia.ie/broadband...ile-world.html
https://www.virginmedia.ie/broadband...nd-speed-test/ 360Mb down, 36Mb up in Ireland. Sweet. |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
Are you kidding me, the gap grows even wider... About time VM UK pulled their finger out.
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---------- Post added at 20:45 ---------- Previous post was at 20:44 ---------- Quote:
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Some claim they can do such packages in Ireland because the network is tiny compared to the UK's but it has obviously had more investment than the UK network has, I hope that Liberty Global ramps up the investment in the UK and don't charge us outrageous amounts of cash compared to their other divisions. It just seems like there's a lack of competition in the UK right now. |
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VM Ireland TV package is weaker, and to get the likes of BT Sport to match the XL Package, you're looking at €115 or £85 which is not competitive with Big Kahuna (And new customers get 12 months cheaper, rather than 4 there). On a personal note, my package, which is based on an old special offer, is £25 more expensive on VM Ireland WITH their special discount. Yes, the higher speed is nice, but frankly I don't need it! There is just as much competition in the UK as Ireland so I don't really see your point there? |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
The big factor for me in terms of prices is that Line rental absolutely ruins in. I'm hoping that with the new regulations about not displaying line rental price, combined with the VoIP offering, Virgin will drop the necessity of line rental just to get the best deal.
I'd rather the price of broadband increased a little bit but meant dropping line rental entirely. Then prices would be overall cheaper and a bit in line with my (literal) Irish cousins. |
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Only a few years ago there was almost parity between the £ and €. I don't think anyone here would've been calling a package price of £115 a month for a Big Kahuna package or even £60 a month just for broadband a decent price! That said, I agree that Line Rental in this day and age is becoming a bit of a farce. I have unlimited calls on my mobile and have 0 interest in my Landline yet there it stays. The sooner VOIP can work, dropping the need for the separate line, the better. |
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An area wide power cut which knocks out the local mast would also likely knock out the local exchanges too, rendering a landline useless too would it not? Anyway, considering this is a hypothetical that hasn't happened to my knowledge in my area in living memory, I think I can live with that. |
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Someone mentioned the network being tiny in Ireland. Probably is, but I've read many times that a much higher percentage of the country is cabled, compared to the UK |
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Perhaps you'd read about their MMDS coverage, which provides TV to rural areas? Also, broadband is only available to 88% of cable homes passed. |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
Or if your mobile signal is so poor you use a femto cell to route the mobile calls over your BB, then in a power cut you need that land line to call the power company to report the cut as well as 999 calls.
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Mobile masts have battery backups and there are more of them. Not to mention, chance of a power cut: 0.05% Chance of needing to dial 999: 0.0001% Chance of both happening at the same time: 0.05% x 0.0001% = NaN. ---------- Post added at 12:27 ---------- Previous post was at 12:24 ---------- Quote:
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
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You guys will be getting quite familiar with such things as you continue your FTTP deployment. https://www.youtube.com/watch?v=AKxR...hannel=Verizon ---------- Post added at 13:08 ---------- Previous post was at 13:03 ---------- Quote:
Virgin Media Ireland compete with Eircom and the Vodafone/ESB FTTP joint venture. They have to be a bit more aggressive to keep up. |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
Oh. I thought they relaxed the requirements for BBUs on FTTP CPEs.
Are VM planning on running backup power to all active coaxial network components too? Guess they have to, for BBUs in CPEs to be of any use. |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
Anybody want to guess what the next three speeds will be? :monkey:
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
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I've never had a problem with VM to date but I read on here about many areas with over utilisation, etc. I think they'd be better off working towards getting everyone a much more reliable and stable connections than pressing ahead with more willy waving of headline speeds. |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
The speeds we have now, i would say most people would be happy with unless they want alot more upload or they're those e-penis types.
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
The speeds we had a year or two ago I would say most people would be happy with. The fact that the vast majority of customers are on the L package I think is proof of this.
I agree I can see the tiers going to 100/200/300 and I expect after that Virgin will stick with doubling of speeds, since G.Fast is going to be eventually doing ~500Mbit, Virgin will almost certainly want 600 or above. |
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
It'd be nice to see them at least matching VDSL2 upload speeds before increase the downloads any further on residential packages
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Re: Virgin Media 70, 150 & 200 Mb Upgrades
When I was last with VM i was on the 50Mb service and after a rocky start with quick resolution, never had a problem. 50Mb was more than enough for my needs.
Now though I know my area is suffering severe congestion so I wouldn't be a happy chappie if I was still with them. IMHO better to increase available bandwidth for existing customers at present speeds and forget willy waving headline speeds (at least until congestion problems have been resolved and a degree of resiliance built in). An upload increase would be most welcome too. |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
50meg was amazing when it first launched, it was the only DOCSIS3 service and hardly anyone had it, being the top tier.
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My 50Mb service was still good when 100Mb was rolled out (with that god awful SH1 that got me banned from here for a while!). :D:D:D:D:D |
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No I won't say which mod. :D:D:D:D:D:D |
Re: Virgin Media 70, 150 & 200 Mb Upgrades
My speed increase has changed form Jan 2016 March 2016 to June 2016.:(
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