Re: Virgin Media 150Mb Coming 2014
 

Just been on the VM website. I'm on 60Mb at the moment. It tells me that increased speed is coming sometime between Jan and Jun 2015. Yet it is offering me a speed increase to 152Mb now fpr £7.50 a month extra. I assume that this means that the upgrade has been done in my area, they're just holding out for more money.

Re: Virgin Media 150Mb Coming 2014
 

Just ask for the 100 meg free upgrade and see what they say. All new customers will get 50/100/152 so you should be successful.

Re: Virgin Media 150Mb Coming 2014
 

All areas can get the new speeds already and have done since the end of February.

What hasn't yet been done, and what the postcode checker is for, is the capacity work to support the mass migration.

There is leeway for new installs, paid upgrades and some early upgrades.

Re: Virgin Media 150Mb Coming 2014
 

Very interesting Ben. If I called today, would it be considered an early upgrade because as you say the new speeds were available since the end of February?

What advice would you give to avoid an even bigger bill the following month, followed by an adjustment bill afterwards?

Re: Virgin Media 150Mb Coming 2014
 

Phone retentions and ask nicely. Quite a few people, myself included, got the upgrade for free without a change in contract.

Re: Virgin Media 150Mb Coming 2014
 

After checking MyVirginMedia and seeing that my 152 meg upgrade date had slipped I decided to call VM to ask for an early upgrade, after a bout of attempted upselling I finally got her to push the button.

http://www.thinkbroadband.com/speedt...98937-mini.png

One of the best deals available is the annual payment of the landline rental at £128, this works out at a 30% saving.

Re: Virgin Media 150Mb Coming 2014
 

According to the postcode checker, my area won't be ready until Dec 2014 - May 2015, i called up about trying to reduce some of my bill costs, not only did they give me £18 a month off but also without me even asking, upgraded me to 152mb as you can see from my sig, no new contract either . well happy :)

Re: Virgin Media 150Mb Coming 2014
 

Hey at least someone remembered us! South Gyle serves a region with a population of well over half a million by the way. Though not all will be passed by VM, nonetheless it proves the whole population/affluence/my-e-peen is bigger than yours reasoning for getting upgraded last is bollocks.

Re: Virgin Media 150Mb Coming 2014
 

Debatable given people with open congestion faults getting early upgrades then complaining when, unsurprisingly, their speeds don't change at peak times.

Re: Virgin Media 150Mb Coming 2014
 

You're a bit luckier than I am. I rang retentions today to see if I could get the 60mb to 100mb update (due July onwards). After some discussion the lady I spoke to said that she could upgrade me now, but it would mean a new contract (my present one runs out in July) and that it would also mean I would lose a £10 reduction I am getting at the moment. So I told her not to bother. I will now be ringing back in July to negotiate a better deal than that.

Re: Virgin Media 150Mb Coming 2014
 

I am more inclined to to think that the auto upgrades are phased in over such a long time to assess impact on existing network and if these result in localised utilisation, this is addressed on a retrospective basis. I am sure that some areas may have proactive upgrades in advance of the new speed tier announcements but from my experience, this may not be the majority.

In fact, it would be be good PR if VM detailed (at a high level) the "capacity work" investment done to prepare and support the new speed tiers. I never seem to hear any announcements of this type .. maybe a missed opportunity?

Re: Virgin Media 150Mb Coming 2014
 

So I did, bit of a strange call but... 25% price reduction, 50Mb/s (from 20), new TIVO box and SH2, didn't ask about contract.

Hope this all works out without the horror stories of low speeds, wrong billing etc. He did say that 50Mb wasn't available in my area yet but thanks to Ben I put him straight on that. He said I needed a new TV box (TIVO?) to get 50Mb.

See what happens next week; the earliest they could come.

Re: Virgin Media 150Mb Coming 2014
 

Personally I'm glad they don't as it could potentially change behaviour of those where extra capacity has been added - cancelling out the work

---------- Post added at 19:10 ---------- Previous post was at 19:09 ----------

Bending the truth a bit there - it's likely that to give you the new package in total required a swap to TiVo.

Re: Virgin Media 150Mb Coming 2014
 

Not sure I follow this logic. Are you saying that if someone knows their area has more capacity, they would use more bandwidth than they otherwise would do? I am not sure it works like that, people just do what they do. They don't download an extra iso today because they can ...

Re: Virgin Media 150Mb Coming 2014
 

I'm saying it might happen just as I'm sure once some people realised there was no downstream traffic management their behaviour changed. But if it doesn't, then what is the point of announcing the extra capacity above the speed increase announcements?

Re: Virgin Media 150Mb Coming 2014
 

Because it visibly demonstrates that VM are investing proactively and that they are underwriting their PR speed increase headlines with real world network improvements

Re: Virgin Media 150Mb Coming 2014
 

There's real world network improvements, and then there's sales drives and torrenting mega-downloaders.

The M25 effect will always prevail.

Re: Virgin Media 150Mb Coming 2014
 

The torrenting mega-downloaders, at least the ones that have a constant and significant impact, are going to do that regardless of the state of the network or what ISP they're with.

Re: Virgin Media 150Mb Coming 2014
 

Not really sure what you are saying here .. the serial downloaders don't monitor press releases in order to increase bandwidth use

Anyway, this is the sort of thing that I was talking about: http://www.ispreview.co.uk/story/201...y-upgrade.html

Couple of years old now but it makes a statement about how the company is investing to improve the product and specifically how they are doing it. For VM, this sort of thing would be a positive message to its existing and prospective uses to give them confidence that, when they increase the speeds, they are not just trying to make a dead horse run faster ..

What is funny is when I was googling for press releases relating to isp network investment, I came across this: http://www.evolving-networks.co.uk/b...arting-to-show Not sure how widely this applies but interesting non the less since we are talking about VM speed tier increases and the ability of their network to cope ..

Re: Virgin Media 150Mb Coming 2014
 

That's my point. So real world network improvements will be a temporary improvement at best. And round we go.

Re: Virgin Media 150Mb Coming 2014
 

That's just how the industry works though, isn't it? Increase capacity to meet demand, demand then starts to outstrip capacity and so on. As capacity increases, people find more uses for that extra speed, with VoD being the big one and the quality of that is only going to increase in time.

People are quick to blame the P2Pers, but the reality is that netflix alone causes a significant impact on the network - but that's ok, because it seen as more "legitimate".

Re: Virgin Media 150Mb Coming 2014
 

I think the point with that is where P2P dominates with % of all traffic is on the upload where heavy use affects everything for other users, ping, download and upload. Heavy downstream usage where Netflix and Youtube dominate doesn't affect others anywhere near the same extent.

At least that's how i see it.

It is quite staggering to read that Netflix and Youtube account for 51% (in the US) of all download traffic though.

Re: Virgin Media 150Mb Coming 2014
 

True, though at least on Virgin STM is still quite heavy on the upload side of things. Significant P2Pers should have their upload speeds dropped considerably - if the network still can't cope, then there really is huge room for improvement.

Re: Virgin Media 150Mb Coming 2014
 

Netflix, Youtube, BBC Iplayer etc have a much more subtle effect on congestion. Although they do tend to consume what I consider a vast sum of bandwidth, typically 2-10Mb for a sustained period, this is nothing in comparison with P2P.

Due to the way in which TCPIP works, P2P is bad news.
Video services tend to just fire off one download / stream, which works well with TCP's built in congestion tools.
P2P on the other hand fires off tens if not hundreds of downloads for the same file, saturating the internet link.

It's not P2P's fault, however it isn't the fault of the ISP either.
P2P just doesn't play very nicely with the way the internet is currently designed.

Re: Virgin Media 150Mb Coming 2014
 

All hail IPv6. I'm curious to see if some clever P2P guru makes use of IPv6's built-in (And as far as I understand it, mandatory) multicast feature. Then again, I'm not qualified enough to know if I truly understood how that works.

Re: Virgin Media 150Mb Coming 2014
 

When i do need to use torrents i just rent a seedbox for the month, that way i just ftp the stuff of the seedbox.

Re: Virgin Media 150Mb Coming 2014
 

I dont see how that would differ from using the torrent itself

Re: Virgin Media 150Mb Coming 2014
 

You don't upload anything with a seedbox, it does the uploading for you so doesn't affect the VM line.

I don't even FTP the files off mine anymore I just have XBMC pointed at my seedbox server as a content source so it streams directly from it.

Re: Virgin Media 150Mb Coming 2014
 

Arranged to replace my VMNG300 with a Superhub 2 on the phone - the offshore agent wanted £20 postage but got it down to £5 but she insisted this came with a new 12 month contract. Is that correct to re-contract for an equipment upgrade I should already have on the 120mb tier?

Re: Virgin Media 150Mb Coming 2014
 

No it's not correct. The VMNG300 is officially out of spec for your network and VM are obliged to replace it. There is an argument to be had about whether it's a SH1 or SH2 and that coukld be resolved by calling VM's Retentions department and telling them how enraged you are at being forced onto a new contract. You weren't thinking of leaving before the insult and now you are!

Re: Virgin Media 150Mb Coming 2014
 

A service technician would swap a vmng300 with a superhub v1. When the speed upgrade happens you get a sh2

Re: Virgin Media 150Mb Coming 2014
 

The speed upgrade has already happened for some people in my area who pre-registered but it looks likely that the new config has not been pushed over to the VMNG300, will see what happens when I swap it with a super hub (hopefully v2) next thursday.

The old modem has been great on 100 then 120mbit with no complaints for the past few years considering it was supplied with one of the first 50mbit installs. Can't see it working on 152 hence the swap over.

Re: Virgin Media 150Mb Coming 2014
 

you dont have to seed a torrent to download it

Re: Virgin Media 150Mb Coming 2014
 

Isn't it better to download using http or ftp protocols? Wouldn't this have less impact on the other users of your (home) network?

Re: Virgin Media 150Mb Coming 2014
 

.... never mind other users on the VM segment.

Re: Virgin Media 150Mb Coming 2014
 

VM's problem to provision their network to cope with demand or change their policies to control that demand, not an individual customer's.

Re: Virgin Media 150Mb Coming 2014
 

The Kraken awakens.

Re: Virgin Media 150Mb Coming 2014
 

I don't understand this ..

Re: Virgin Media 150Mb Coming 2014
 

In fairness, I agree with him. I stand by the controversial opinion of - you're paying for the service VM is meant to provide. If VM is unable to provide that service, they shouldn't be selling it.

Re: Virgin Media 150Mb Coming 2014
 

It is not a customer's job to police how they use VM's network, it's up to VM to either engineer their network so that it can handle customer usage or to ensure that there are policies in place to keep customer usage down.

According to VM every customer has every right to download as much as they want whenever they want, hence the service other people in the same area may receive isn't anyone's problem apart from VM's.

I was responding to Seph.

As far as home network impact goes if a home network can't handle P2P it sucks and needs upgrading. In this day and age with memory being as cheap as it is there is absolutely no excuse for a router to not be able to handle several thousand simultaneous connections.

---------- Post added at 16:50 ---------- Previous post was at 16:45 ----------

Any time I want to use them the traffic gets split between two ISPs so I'd hope neither can really complain too much.

Re: Virgin Media 150Mb Coming 2014
 

You do on the private tracker i am on ;)

Re: Virgin Media 150Mb Coming 2014
 

This is an argument that cuts either way, IMO.

First, I agree with Igni that VM should police their network to give everyone a fair chance.

On the other hand, all the mega-downloaders on a segment doing that at the same time sort of police themselves because they are competing with each other for resource. Then they whinge without having read the cautions that VM publish.

In particular peops have purchased an "up to" service and they know what that means. So, Kush, I think you are wrong.

Re: Virgin Media 150Mb Coming 2014
 

I would agree with this up to a point. What is more contentious is when VM is asked to provide bandwidth for customers to download illegal content sometimes at the expense of slowing down other customers on their segment who want to access the internet in a more conventional way ..

Re: Virgin Media 150Mb Coming 2014
 

Poor old VM. They're to blame now for what people decide to download!

As I've said, the broadband is self-policed to the extent of contention that occurs. For what people pay for a contended unmanaged service ("unlimited") their expectations shouldn't be too high.

Re: Virgin Media 150Mb Coming 2014
 

Why are you blaming VM for what people download?

what do you define as "too high"?

Re: Virgin Media 150Mb Coming 2014
 

Re: Virgin Media 150Mb Coming 2014
 

Why just be sarcastic, what is your opinion?

I think it is for you to define if you make statements like "their expectations shouldn't be too high"

Re: Virgin Media 150Mb Coming 2014
 

You're being obtuse. You know very well what I'm saying.

But one bit I will spell out - You said:

What is more contentious is when VM is asked to provide bandwidth for customers to download illegal content sometimes at the expense of slowing down other customers on their segment who want to access the internet in a more conventional way.

Since VM don't know which people asking for more bandwidth want to download illegal content, to whom does the responsibility for policing it shift so that "conventional" downloaders can have the bandwidth they demand? What you said made no sense in the way you put it.

Of course there's no argument that illegal downloaders could be hogging bandwidth at the expense of conventional downloaders, but how does that become contentious if there's nothing you can do about it?

Re: Virgin Media 150Mb Coming 2014
 

I don't know of many (any?) residential services that aren't an "up to" service. The way I see it, you're going to get heavy downloaders no matter what ISP you're with - be it Sky, Virgin, BT or whatever. I don't see why those on Virgin have to be more courteous than those not on Virgin. It's part of the territory of being a residential ISP. I'm not saying Virgin should reserve enough bandwidth so that everyone can get the full 152Mbit at once, but in reality they don't need to - they should have enough so that when bandwidth peaks in an evening, there's plenty for everyone at that time. There's going to be times when the internet is more in use than others - particularly big events like the world cup and such but again it's not up to the P2Pers to monitor their usage, it's up to Virgin to monitor their network.

It's not like Virgin don't throttle the hell out of P2P and NGS anyway. Poorly, I might add, but they still do it.

Re: Virgin Media 150Mb Coming 2014
 

I am currently on the 60Mb package and noticed new customer in the area can get 100Mb the new packages.

But it says they will not upgrade current customer after Dec 2014.

Is there away I can jump the queue and get upgraded quicker, without it costing me any more money on the month bill?

Re: Virgin Media 150Mb Coming 2014
 

You'll need to call in. There may be some spare capacity to do an early upgrade if the Networks team have released it. Otherwise you'll need to change your package.

Re: Virgin Media 150Mb Coming 2014
 

Honestly, I did not understand the sarcasm. It had been a long day ..

contentious: causing or likely to cause an argument; controversial. "a contentious issue" For example, expecting VM to increase network capacity to accommodate illegal downloads.

Seems straightforward to me ..

How should I know? I am just highlighting an issue. Seems unfair to mandate that when someone highlights an issue they must also provide a solution. Just because there is no solution does not mean there is no problem.

Let me make this clear: people can do what they want on their connection. It is none of my business. I could not care less. However, when you are paying for a high speed internet connection and you are unable to use services like Netflix, NOW TV, etc (which I also pay for) and a contributory factor in this slowdown (if you believe the reports) is the bandwidth used by illegal downloads then this is annoying ..

I am not sure there is much interest debating this subject so lets draw a line under it. It is what it is ..

Re: Virgin Media 150Mb Coming 2014
 

I havent read through any of this at all so I don't know how it all started but I disagree that the bandwidth (especially downstream) used by "illegal downloads" is a contributory, especially as you mentioned Netflix. VoD is becoming increasingly popular and every single tv series I watch is American. Netflix was in the news today for making a tonne of profit and having a tonne of subscribers and what you have got to think of is if people didnt download stuff like Game of Thrones off torrents, then they are going to stream it from somewhere like netflix (I know netflix isn't up to date). So this is the thing to think about: the video is going to be downloaded/ steamed either way so would you rather it be downloaded in 2 mins from torrents and get it done and out of the way or would you like it streamed for 50 mins from Netflix. I think the latter would have more of a detrimental impact on the network and I would personally prefer peeps download the files and get off the network. I understand your frustration in buffering and not being able to sync at HD but that is VMs problem to solve and it is not the customer's fault for wanting to use a service.

---------- Post added at 18:18 ---------- Previous post was at 18:14 ----------

Unless they have pushed it back again I was originally down for something like August - December. Because I actually need the speed I thought I would be cheeky (first time I have ever tried getting anything out of them) and asking to be upgraded early and they were more than happy to do it. They wanted to give me a discount to start off with and I told them I was a loyal customer and price didn't bother me, it was the service I was interesting in and they were more than happy to push the upgrade through. It is definitely worth giving them a ring and see what they say.

Re: Virgin Media 150Mb Coming 2014
 

Just popped on here to catch up with how the roll outs are going... seems there are plenty of people in the same boat, the proposed upgrade dates keep being pushed back and back. We started off at March, then May, now it's June to August. Cheeky Virgin Monkeys!

---------- Post added at 12:20 ---------- Previous post was at 11:37 ----------

Scratch that.... called them up just now and they pushed the codes through. Happy Days!

Re: Virgin Media 150Mb Coming 2014
 

Content provider in pulling figures from their hindmost to overstate piracy shock.

This is out and out untrue:

If you are unhappy at the prospect of having your legitimate traffic slowed down by bandwidth used by unlawful downloads the managed network Plusnet operate should be right up your alley.

Re: Virgin Media 150Mb Coming 2014
 

I am only unhappy because this traffic could be the contributory cause of our slowdowns i.e. without it the network segment would be not be over utilised *if* you believe the figures .. which are as you say are open to debate. As I said before, this is a moot point .. it is what it is ..

PlusNet is no good .. don't fancy going back to 6Mbps down 0.7 up :)

Re: Virgin Media 150Mb Coming 2014
 

Pfft. No excuse, but memory prices are still nearly twice as high now than they were four years ago.

Re: Virgin Media 150Mb Coming 2014
 

Without it your network segment would have less capacity provisioned to it. VM aren't going to provision 400Mb if they can get away with 300Mb or less.

Re: Virgin Media 150Mb Coming 2014
 

Sounds more like they'll provision 200 if they think they can get away with "300 or less"

Re: Virgin Media 150Mb Coming 2014
 

That's weird, I'm in the same area as you, rang up (retentions) asked the same question and got a no. I'd have to change my package and pay more to get the upgrade now. Bit different if I was a new customer I bet !

Maybe be I'll try again next week, suspect its more about who you get on the phone rather than what area you're in........

Re: Virgin Media 150Mb Coming 2014
 

Whether you can do it early without changing your package is all down to whether the Networks team release capacity to do it.

Both new customers and upgrades are factored into network planning, so that's why they are normally always possible.

Re: Virgin Media 150Mb Coming 2014
 

This is not true for my area (Southampton)

Re: Virgin Media 150Mb Coming 2014
 

In what respect?

Re: Virgin Media 150Mb Coming 2014
 

CMTS's sotn8 and sotn9 are over utilised to various degrees as far as I know, possibly more are as well. Some chronically, some less so. I was speaking to one of the Southampton area Principal Engineers yesterday (he came out to replace my shub2) about the Southampton problems. He gave me an update on my utilisation fault for my sotn8 network segment and the other works that are in progress to address the sotn capacity issues.

I know for a fact that new customers are being added and existing customers are being upgraded who would route into the Southampton head end. I do not believe for one minute that "the Networks team release(s) capacity" for upgrades, at least not in my area they don't. They are too busy trying to resegment and add capacity to a 20+ year old fibre network original designed for pockets of Cable TV subscribers in order to address the demands of the current customer base. The problem is that the fibre network topology as laid down 20+ years ago is no longer a optimal fit for the population centre now trying to use it. He said that you can get situations where you can go from one house that has chronic peak utilisation problems, walk across the road and get your headline speed 24x7.

Re: Virgin Media 150Mb Coming 2014
 

Re: Virgin Media 150Mb Coming 2014
 

We've been a customer since the early NTL days so its nothing to do with being a new customer I'm afraid.

I simply explained that I had been putting off paying to upgrade on the basis that our free upgrade was originally sue in March... Which changed to May..... Then to June etc. I explained it was a little frustrating constantly seeing the dates move and that my family were wanting to use the connection more and more (Netflix, Xbox, YouTube etc..) Didn't get grumpy, just politely asked what could be done.

To add, I didn't call retentions, I always call the regular package change dept FIRST prior to retentions. ;-)

Re: Virgin Media 150Mb Coming 2014
 

I can only go by a) my personal experience over the last 5 years and b) what the Principal Engineer told me. Anything else is conjecture I suppose. The phrase "They add capacity for upgrades" means nothing if it does not reach the end user ..

What would be interesting is if other Southampton customers on this forum could give their assessment of their VM connection over the time they have had it.

Re: Virgin Media 150Mb Coming 2014
 

I can tell you for free that the Southampton network, as far as Southampton itself goes, as built by Videotron was trash. ntl had to do some work on it to support interactive services, which lead to broadband being released on it somewhat prematurely.

Following on from this a series of upgrades and rebuilds were done both to bring the digitised sections up to scratch and to bring some of the analogue only areas into the digital fold.

I'm talking about the city of Southampton here. The Southampton headend serves somewhat more than just the city.

Re: Virgin Media 150Mb Coming 2014
 

Agreed .. when I say "Southampton" customers I mean those that route into the Southampton headend and so have a sotn CMTS number in their VM hostname

If you live around Southampton, you might route into the Andover or Cosham headends ..

Re: Virgin Media 150Mb Coming 2014
 

I'm on sotn12 in SO16 and haven't had any capacity issues lately but I haven't been upgraded to 152Mbps yet (despite registering as soon as it was available). I pretty much always get 120Mb/11Mb on speed tests, best that BT could offer up until recently was 5Mbps as I'm miles from the exchange. In fact if anything things have improved a lot over the last 6 - 12 months which to me says that they have been investing in the network in Southampton.

I did have terrible issues with my signal last year (high upstream power level) which finally went away (touch wood!) this year despite visits from engineers who would fix it temporarily (or refer it to networks) and then the fault would re-occur about a month later. Now it's pretty much perfect in the mid 40s upstream and -2 ish downstream with an FPA attached. We've also gone from 6 channels downstream to 8 channels downstream in the last couple of months.

So I guess, in summary, my experience has been pretty good of late.

Paul

Re: Virgin Media 150Mb Coming 2014
 

The Southampton CMTS serve more than just the city itself and serve more than just the ex-Videotron nastiness that ntl upgraded in the 2000s and the analogue-only areas Virgin Media overbuilt parts of more recently.

Some parts of the network served by the Southampton CMTS have no more in common with others than those in Reading do, beyond that they end up in the same building. Different node sizes, hardware, etc.

There is no generic Southampton CMTS-everything capacity problem; same as everywhere else it's localised but VM can't release upgrades to the bits that are fine while holding back on those that aren't.

Re: Virgin Media 150Mb Coming 2014
 

*Exactly* what I am saying .. the issues are localised and impact your network segment into the CMTS. Having said that it would be interesting to know what % of the network segments/cables/line cards/<what ever they are called> are affected by utilisation issues. Only VM know this .. customers can only report what affects them personally, how their the friends and family who use VM are getting on and finally what they are told when they talk to VM contacts.

I suspect that this % is a small one (at least I hope it is!) and we are just unlucky, not as unlucky as some but not as lucky as others ..

You can't make generalised statements like "we have upgraded the network in your area" or "we have released capacity" etc. and expect that to have a definitive effect on your service. What matters is how your network segment is affected. As Paul says, he is on a different network segment routing into a different CMTS and he is fine. What affects me does not affect him .. same Southampton headend.

Re: Virgin Media 150Mb Coming 2014
 

Hi,

I called them up and they said for me to upgrade to a 100MB it would be £2.50 extra per month, but I had to have a Superhub 2 at a one off cost of £20.

Do I really need the SH2, as I had 120MB on my SH1?

Re: Virgin Media 150Mb Coming 2014
 

nope, afaik there is no difference in the maximum throughput on the two shubs. Shub1 was definitely good for 400mbits so it won't have a problem with 150mbits or less. I don't understand why they don't just push the new config through.

Unlesssssssssssss, they have finally realised what a piece of poo shub1 is and have decided to make a concerted effort to get the shub1s off the network and try and get everyone using a shub2. I imagine the number of calls going into tech support for wi-fi issues will drop considerably.

Re: Virgin Media 150Mb Coming 2014
 

It's only the VMNG300 that have to be swapped out for 152Mbit. If you have a SH1 it should be an over the phone change.

Re: Virgin Media 150Mb Coming 2014
 

that's what I thought. I am glad I was able to jump straight from my trusted vmng300 straight to shub2 and avoid shub1 altogether

Re: Virgin Media 150Mb Coming 2014
 

Same here. What do they expect me to do with the VMNG300? Recycle it, bin it or send it back?

Re: Virgin Media 150Mb Coming 2014
 

Recycle it

Re: Virgin Media 150Mb Coming 2014
 

There was a letter in the box that came with my shub asking me to box up my old one and VM would contact me within the next 30 days to arrange collection (which never happened)

Re: Virgin Media 150Mb Coming 2014
 

They actually DID contact me for mine, but it was about 3 months later by which time I'd already chucked..er....recycled it.

Oops?

Re: Virgin Media 150Mb Coming 2014
 

Odd, I only thought they asked for the SH1 back. For the packs where the older kit should be recycled there is normally a sticker saying as such.

Re: Virgin Media 150Mb Coming 2014
 

Hi,

I just phoned up and got the following
Same TV and Phone and Broadband to 152Mb on the Superhub 1

TV: 2x Tivo on XL
Phone: Multi Talk 1000 and Talk Unlimited

and the billing went down 50p (some new package, that came out today) and no new contract and didn't lose any discounts. I was surprised and it was a UK personal I spoke to.

To have the SH2 it would of been a £49.99 charge as they had to send someone out, and not able to do self install.

Just waiting for the new config to come through, within 24hrs they said.

Update.
Just phone up again retuntions to make sure, as they gave us the original deal in Jan 2014 and it all correct.

Re: Virgin Media 150Mb Coming 2014
 

I was on the trial and was originally told to put SH1 to one side for collection.

Subsequently, was then asked to recycle

Re: Virgin Media 150Mb Coming 2014
 

I hope they don't recycle the SH1 as a SH3!

Re: Virgin Media 150Mb Coming 2014
 

that's great isn't it. If you have a shub1 you need an tech to come out because you couldn't possibly fit a shub2 yourself (and it will cost you £50) but if you have a vmng300 you can fit it yourself and have it for free :rolleyes:

shub3 = 2 x shub1 superglued together

Re: Virgin Media 150Mb Coming 2014
 

Yeh, he said it was to do with the discount code on the account and the computer wouldn't let him, I would of gone for the self install as well, there loss.
Got the stuff through email and it goes live tomorrow.

Re: Virgin Media 150Mb Coming 2014
 

When i was at school 2 x 1 was 2

Re: Virgin Media 150Mb Coming 2014
 

I know, but I thought 3 x shub1 would just be over kill. Although now you mention, it might be enough to make the wifi work :D

Re: Virgin Media 150Mb Coming 2014
 

:D

But 2 x zero still equals zero

Re: Virgin Media 150Mb Coming 2014
 

such wise words

Re: Virgin Media 150Mb Coming 2014
 

Plus, two wrongs don't make a right.

Re: Virgin Media 150Mb Coming 2014
 

Rang those nice people at VM today and asked if the 30 to 50 speed upgrade could be brought forward - the answer was yes! No change to contract; no change to cost. An engineer was also booked to 'check my power levels'. Can someone tell me what's involved and how long the bloke will be here please?

Oh and thanks VM!:)

Re: Virgin Media 150Mb Coming 2014
 

Despite my upgrade being listed as between January-June 2015,I asked for my upgrade up to 152mbt and to my suprise I got it. Speed test on JD's auto speed tester saying 160mbt download and 14mbt upload.

Re: Virgin Media 150Mb Coming 2014
 

I don't know why they felt the need for an engineer to do that, that can be done over the phone by getting you to navigate to http://192.168.100.1 but either way it should be a 5min job unless there's actually an issue, in which case it'll be a 5min 10s job.

Re: Virgin Media 150Mb Coming 2014
 

Thanks Kushan :). Yes, I did wonder why someone needs to come out. Oh well, musn't grumble; to be fair VM did the speed upgrade and are sending the engineer so I'm happy.

Re: Virgin Media 150Mb Coming 2014
 

Just like the VMNG300 was "good for" 200Mbit/s, except that it wasn't...

---------- Post added at 18:24 ---------- Previous post was at 18:21 ----------

Superhub 1 + Superhub 2 = Superhub 3.

Combining the best bits of both:

Wireless performance of the SH1

Pricing of the SH2

And perhaps the feature set of the BT Home Hub.

Re: Virgin Media 150Mb Coming 2014
 

how do you know? Was it ever tested because they refused to send the config for 152mbits down to me unless I took a shub.

Re: Virgin Media 150Mb Coming 2014
 

The very fact you state, that they refuse to provide 152Mbps on it.

Re: Virgin Media 150Mb Coming 2014
 

true, I would have liked to have tried it though

Re: Virgin Media 150Mb Coming 2014
 

Well it only had 4 D/S channels so it certainly couldn't have done more than about 200Mbit really, could it? And that's a good ol' theoretical maximum, we all know what that's like when it comes to wireless or DSL, so I would imagine that real-world performance on DOCSIS isn't as good as laboratory results, either (not that I'd know, or anything).

I'm sure it could have handled 150Meg, but they were bound to want rid of them at some point. Less to support, even if the modem itself was solid. When I was there, we were given a list of supported modems and anything older was just replaced, even if it was still working fine. Teryon's (Didn't see many of them, they seemed to have a habit of catching fire), SB 4100's and previous, any Ambit modems prior to the 250, any STB's at all that people were using for their internet connection and so on.