Re: superhub 2
 

So, in theory, you should get the SHub 2.

I should get the SHub 2, TiVo 1GB, 2 x TiVo 500MB & 1 HD Box. Let's hope they get it right!

Re: superhub 2
 

of course he is. If the cusomter service agent knows VM has some sort of cool off period where the customer can leave without penalty why is he threatening the customer with a £300 charge. It isn't like he is being nice and using his discretion to encourage the customer to stay and giving them £10 off their monthly bill or something, he is intimidating them and should be sacked.

Re: superhub 2
 

Do they all have their own rules when speaking to customers?

The first person offered me the VIP package but I was told that I would have to pay 2 activation fees for the extra TiVo Boxes. (£49.95 each) but it would go onto my bill. I would get £100 credit on my bill which would cover this.

The second person said the same, but they would have to take a debit card payment from me there and then for the 2 TiVo Boxes

The third person, after speaking to her manager, gave me the extra 2 TiVo boxes for free, so I agreed plus I still get the £100 credit on my bill.

Re: superhub 2
 

Yeah sorry, we're talking about two different things here, I haven't made that clear. I'm specifically talking about charging £25 for a SH2 and putting him on a 12 month contract, not the cooling-off thing (which is completely incorrect).

---------- Post added at 10:57 ---------- Previous post was at 10:49 ----------

It's not that there's different "rules", just that there's not set way to do some things on the system. Apart from the last point (spoken to their manager), the other two methods are basically the same result in the end, just put through the system differently. Each agent will have their own preferred way of doing things. The very last point shows that there's probably no way for the agents to directly give out free boxes without a manager's approval but they are allowed to credit bills so it's a bit of a workaround.

I've never worked in retentions though, so I'm just guessing here for a lot of that.

Re: superhub 2
 

I'll simplify that for everyone.

It's a disgusting shambles.

Re: superhub 2
 

Hi all,

Sorry if been asked before but is the 2.4ghz wifi range on the SHUB2 better than the SHUB1? I use 2.4ghz as a couple of my devices aren't compatible over 5ghz.

Cheers :)

PS Anyone managed to get one for free? :)

Re: superhub 2
 

Yes it is far superior to the SH1 in 2.4ghz and 5ghz modes and you can use them both at the same time using different SSIDs so you can decide which device uses which.

Re: superhub 2
 

Liking that idea... I think the 360 slim is the only thing that uses 2.4 ... not sure on the apple devices. Will have to check.

Just rang em up and managed to get it for £25 as long time customer. :) Happy days

Re: superhub 2
 

i got it for 20 quid it well better but my faulty so hopefully tomoz my new one works

Re: superhub 2
 

my wireless (2,4ghz) seems an anomoly.

its mega cramped but the speeds I achieve on it are higher than what I read from others.

Its fast enough that I cant justify buying a 5ghz router as anything on my lan where performance is paramount I just connect an ethernet cable.

Re: superhub 2
 

Did VM ever explain the unexpected activation charge for your self install ?

Re: superhub 2
 

I don't think it's an anomaly, I've hit 100mbit on 2.4Ghz at home. I think what a lot of people miss when it comes to wireless is that it's not just the router but the wireless receiver as well that makes all the difference.

Re: superhub 2
 

Spot on. Most people's first reaction when they're not getting the speed they're 'paying for' is to blame their ISP. More often than not, I suspect, the fault is in their own equipment.

Re: superhub 2
 

Very true. You buy a router with multiple bands and channels to make the most of your 120Mb connection, then find your new laptop has a cheap wifi card that only supports one channel at 2.4GHz.

Re: superhub 2 - VPN
 

just got new superhub2 all working ok'is but can't connect to my normal free vpn.

superhub1 worked fine.

Found some info on the web but still will not work correctly - looks like it connects but but no data sent or received.

Any ideas.

Re: superhub 2 - VPN
 

I don't have a SH2 at present, but have you got PPTP passthrough enabled on the SH2? It's usually off by default.
Well it was on the SH1 whichs stopped my works VPN connection working.

Re: superhub 2 - VPN
 

Yes that is set correctly. Its slightly different on SH2 - you have to set the passthrough and also set up port forwarding rule which I've done with my desktop as the IP for the rule.

It connects - but no data received or sent. I've checked firewall it says vpn "is connected".

?

Re: superhub 2
 

Just blagged my way to a free SH2 from retentions - Only 2 months into my contract on premiere collection.
It helps if you have previously reported issues with wifi. But the first person I spoke to yesterday offered it for £20. Spoke to a lad today, I didn't think he would give it for free, but to my surprise I didn't have to haggle at all. He asked what the problem was and ordered the SH2, only confirming delivery data.
Due on Tuesday and he will credit my account with any costs. I confirmed it will be free and took note of his name.

Credit to the guys on this thread and CF.

Re: superhub 2 - VPN
 

Re: superhub 2
 

Just installed the SH2 but can't see any 5 GHz channels on inSSIDer.

Probably a daft question but do I need a device that uses that range to see?

Re: superhub 2
 

Yes, you need a wireless card that can see the 5ghz band for inSSIDer to be able to display that information.

Re: superhub 2
 

Well this'll teach me to forget I've got 5GHz in my laptop now I've got the SH2

This is the result wired via Powerline adapters

[img]Download Failed (1)[/img]

This is the result wireless

[img]Download Failed (1)[/img]

Re: superhub 2
 

What Mb are the Powerlines?

Re: superhub 2
 

Supposedly 200Mbit

Re: superhub 2
 

where is your gigabit lan test?

Re: superhub 2
 

I use those but have been advised to purchase the 500Mb Powerlines as they can drop a large amount. Just hoping a get a good speed out of them when my SHub 2 arrives.

Re: superhub 2
 

Thanks to Dell, my laptop has a 100Mbit LAN port

Re: superhub 2
 

ok the 100mbit port tests ok?

Re: superhub 2
 

Yes, and that wasn't my point ;)

Re: superhub 2
 

I have a Samsung SMART player BD - F6500. I was wondering If anyone knows as to weather the wireless runs at the 5ghz band or not. I have read the manual but can't find any reference to this, unless I have missed it.

My point being, looking at the tests above, would I be better using my 500Mb Powerline or use the wireless function of the player?

Re: superhub 2
 

Well, got installed at the new place yesterday - actually got a three man team (trainee).

Completely new install (no cable at the property previously). The line actually comes into the living room, splits into 3 and then goes back outisde to go up the building and into the bedroom. A bit weird but ok.

Importantly, though - got a Superhub 2! I've not had a chance to play with it much but so far I'm quite impressed as I've had no issues with it (Admittedly, not done much other than browse the internet a bit via PC/Laptop and phones).

Here's what the speed test looks like:

https://www.cableforum.co.uk/images/...2013/08/16.png

And because I know people will complain about the above being a VM hosted speed test, here's the Namesco London result:

https://www.cableforum.co.uk/images/...2013/06/20.png

Just set up a TBB monitor. No idea how long this will last as I'll be plugging in my N66u soon enough, meaning my IP will probably change. From the tiny bit I can see, it's not looking too shiny but we'll see how it looks in the morning. Internet connection itself seems fine currently.

https://www.cableforum.co.uk/images/...2013/06/19.png

And for completeness, a pingtest:

http://www.pingtest.net/result/82940129.png

EDIT: Modem stats!

https://www.cableforum.co.uk/images/...2013/06/18.png

I'm a bit surprised there's only 6 downstream channels, but I'm hoping it's just because this area doesn't need higher capacity.

cpc36-warr6-2-0-cust190.1-1.cable.virginmedia.com

Re: superhub 2
 

Ok luv the new hub my problem is why I need to set up guest and second guest devices on the wireless side or some of my devices don't function online properly

Re: superhub 2
 

See reply on your other post

Re: superhub 2
 

I don't have that issue, i never used guest and all my devices work fine, so not sure what is going on there.

---------- Post added at 09:26 ---------- Previous post was at 09:21 ----------

That is a normal TBB graph for most people on a SH2 in router mode, you will likely find that even though it looks terrible it has no detrimental effect on the connection.

I am not sure why your pingtest failed for packet loss though.

Re: superhub 2
 

Hi Kushan

Is it normal to have post RS errors?
From what I've been reading it has something to do with local noise ingress.

Re: superhub 2
 

There is alwasy post-RS noise becasue at the momnts when a modem is booted, it hasn't sync'd and the data it receives for a short time is unintelligible.

In service, there should be no post RS-errors and the rate of growth indicates the scaleof problem.

Re: superhub 2
 

Thanks Seph.

Re: superhub 2
 

Here's my latest speed test results from Sky - roll on wednesday!

https://www.cableforum.co.uk/images/...2013/06/17.png

Re: superhub 2
 

Apologies if this has been answered already folks ...

Are all old customers destined to get one of these over time , or would it only be supplied in new installs and by demand?

Just curious ...

Re: superhub 2
 

I believe it is meant to be supplied on new installs 60mbit and up but i am not 100% sure.

Anyone else can ring up and buy 1 for £49.95(installation fee) although there have been cases where people have got it far cheaper and have sometimes blagged a free one.

Re: superhub 2
 

I was expecting the TBB to be awful looking for this very reason. I was more concerned with the large packet loss I could see (I couldn't only see about 3 pixels wide last night when I posted that) but it seems to have settled now. I can confirm that internet connectivity is solid, though. Not tried gaming yet but actual internet access is no issue.

As for the packet loss not working, it's likely because I've disabled Java and have no intention of enabling it any time soon :P

However, I can detect no packet loss from the usual means:

https://www.cableforum.co.uk/images/...2013/06/15.png

Yup, the post-RS errors haven't changed at all. Weirdly though, the pre-RS errors have gone up slightly. Is that significant in any way? I'm not actually sure what pre-RS errors are.

https://www.cableforum.co.uk/images/...2013/06/16.png

What might happen is that, eventually, if they run out of stock of the SH1 you might get a SH2 as a replacement in the event of a fault. However, this is not going to happen any time soon as I'm sure they've got huge stock of the SH1, not least because of the sheer number of returns and replacements they've done. Essentially, the only way to deplete stock now is for a new 30MB customer to sign up, or someone to get their existing SH1 replaced.

As always, the best advice I can give you is that if you're having issues with your SH1, buy yourself a dedicated and decent router. You won't regret it and you'll be kicking yourself for not having done it sooner.

Re: superhub 2
 

Taking you redit into account (!), the number should be around the 300 mark but if you have low SNR/RxMER on any channel, then the number of bott-time post-RS errors on that channel will be higher

Re: superhub 2
 

Have been getting some errors lately, can anyone elaborate as to what they are or if there anything to worry about?.

http://img69.imageshack.us/img69/8682/io4t.png

Re: superhub 2
 

How are your power levels? Also are your DS/US channels stable or losing synch?

Re: superhub 2
 

This is a known condition (the TEK events) in the SH2 on firmware v1.01.19. The TEK events were removed in test versions some of the triallists received. It;s a pity that VM didn't relase the SH2 with a known issues list.

IIRC, there is a timing issue (like the TOD corrections) that throws other dubsystems off with little adverse effect.

Re: superhub 2
 

Thanks seph, I haven't noticed any real impact on my connection with these errors infact my connection is more stable than ever (Touch Wood). Managing to sustain over 100mb on a sunday evening in my area is a real achievment in my books :dunce:

Re: superhub 2
 

Random question... my contract is due to expire next week and I plan to call retentions, but as my door buzzer still does not work and I'm at work all day can VM Retentions send the Superhub 2 to my place of work to save me and the delivery driver hassle?

Has anyone done this before?

Re: superhub 2
 

They are reasonable people and I'm sure that won't be a problem.

All the SH2 triallists received their SH2 by courier and self-installed with a telephone call to Activations.

---------- Post added at 21:49 ---------- Previous post was at 21:44 ----------

My impression of the SH2 on the trial when it was on v1.01.19 was that it was an improvement on the SH1 with R37.

Wireless stability was the main difference. It reset occasionally on the T4 - ththe T4 event was (AFAIK) a fake event, but once caused, the thing had to reboot. I received a patch firmware version ond it hasn't done that since. Most of the triallists are on R23 which I believe may emerge in the public domain as R25 in a couple of weeks (my dates are not gospel).

I'm a declared Modem Mode fan, but I'm still in router mode mainly because I'm still in the trials but as my TBB graph shows, it's rock solid.

Re: superhub 2
 

Got my new superhub. My area been upgraded to 120mb best the old hub could do was 95mb i complained as the old one would only give me 40mb in router mode with all other things off. Engineer install on Saturday morning over 100mb no problem i notice a good improvement.

Re: superhub 2
 

Well I've finally set up my N66U so the SH2 is running in modem mode. Be interesting to see the graph now:

https://www.cableforum.co.uk/images/...2014/07/35.png

Re: superhub 2
 

It looks similar to mine in modem mode with a large capped off yellow band.

http://www.thinkbroadband.com/ping/s...08-05-2013.png

Re: superhub 2
 

Yes I read your reply.

Thanks again; I'll dig into the white papers if I want more.

Re: superhub 2
 

that update may solve my lag issues gonna change cable and stuff see how i get on been getting a lot of TOD error followed by numbers in my log

Re: superhub 2
 

It is normal to get lots of TOD errors on this firmware.

Re: superhub 2
 

snoop just fed up of lagging on any game i play there must be something in this fireware that causing it

---------- Post added at 14:21 ---------- Previous post was at 12:59 ----------

good news for me getting superhub 1 back on wednesday via self install hopeful solves my lag

Re: superhub 2
 

Hope that solves your lag, but a shame you're going back to the SH1.

Re: superhub 2
 

why do you have to have an engineer? and did your superhub get delivered 2 days after they said? and was the delivery by yodel?

Re: superhub 2
 

mate i didn't have a problem till i upgraded to superhub 2 i've had 2 of them now i'll still have a problem so if the updates fix it i am replacing my cables and everything i can to rule it out. tech support did trace routes and it not vm network but xbox live if i still have problem after changing to SHUB 1 then it clearly not the equipment it xbox live

Re: superhub 2
 

well looking good so far no lag issue at all but playing with my mates is the test getting better speedtest results aswell

Re: superhub 2
 

How do you become a tester for VM? BTW Love the new look of the SH2 nut sure its worth the £50 price tag and new 12 month contract...

Re: superhub 2
 

Call Virgin Media retentions and they should be able to help, if you want one

Re: superhub 2
 

As a tester and whilst the firmware is not squeaky clean the SH2 in terms of wireless strength, sustainable speed and connection stability is significantly better than the SH1. Whether worth the upgrade cost and contract depends on what problems you are having with the SH1 and any other alternatives available to you.

Although I must also say that whilst it is close to making me not go back to modem mode. It's not quite there until the firmware issues are resolved.

To be fair there are still future firmware changes in the pipeline which may tip me over to using just the SH2. Lets hope there successful as it will at least get the wife of my back regarding cables around the front room and a reduction in dusting.

To be a tester you need to keep an eye on the Announcements section of the VM help forum. They will post any invites there.

Re: superhub 2
 

12 month contact? Yikes!

Re: superhub 2
 

I don't think it's £50 AND a new contract, surely? Be one or the other I'd imagine.

I still say if you're going to throw down £50 on a SH2, you're better off getting a dedicated router. At least you can take that with you should you get FTTC or whatever.

Re: superhub 2
 

I agree with Eljay - except that I will eventually return to modem mode - absolutely no doubt about that.

I'll be a Jesse by syaying that VM's record with firmware changes on the SH1 could always be repeated. I suspect not, but why get all steamed up when modem mode is there and I have the right kit/?

Re: superhub 2
 

i would go back to superhub2 but it would be when the xbox live lagging problem is solved it might not effect everyone but the are some of us who it effects, my honest opinion it a firmware issue for me that cause my lag tryed dmz, port forwarding none of it fixed the issue. not expect it to be perfect wireless was spot on but cause a lot of problems to get basics to work. i just couldn't wait months a for a fix to my issue

Re: superhub 2
 

I got my Super Hub 2 installed yesterday and here are the results compared to Sky BB.

https://www.cableforum.co.uk/images/...2013/06/10.pnghttps://www.cableforum.co.uk/images/...2013/06/11.png

It has 'dropped off' if that's what you call it a couple of times. Don't know much about Routers or why it would be doing this. Maybe monitor it for a while then call VM?

Here is a drop off test.
https://www.cableforum.co.uk/images/...2013/06/12.png

Anyone get any ideas?

Re: superhub 2
 

I'm not sure of the point you're specifically making about the SH2 vs. SKY ADSL other than, perhaps, to highlight VM speed dropping down tpo below ADSL.

The first rule of speed testing for your purpose here is to stick with the same measurement point. You've got Luton, Preston and Basildon. Maybe you should just stick to Preston for all cases.

The thing now you should be looking out for is the continued comparison between speed tests performed in the morning and those at peak time in the evening.

Keep us posted.

Re: superhub 2
 

Thanks for the advice, Ill make sure I stick to the same measurement point. Ill keep my eye on this and hopefully it was just a 'one off'.

The Sky vs. the VM, I can't quite believe the difference! Really pleased with the result.

Re: superhub 2
 

I've noticed that some speedtest servers (particularly Virgin's own, ironically...) seem to drop off like this while others are absolutely fine. If you see that, go find the London Namesco server as it seems to be the most reliable. Test with that one and see what happens.

If you're still getting the "drop off" then there's an issue somewhere.

Re: superhub 2
 

Thanks, funny you should say that. The technician that installed the hub said the same thing.

Re: superhub 2
 

Aw yes, spoke to CS on Tuesday and they charge £50 for an Engineer to come out and install if (knowing I can do it myself) and then put you on another 12 month contract just for a new router... not gona happen.

Re: superhub 2
 

I suggest that you tell CS that their new 12 month contract requirement is unlawful. They'll argue that at £49.95 it's a discount that requires another 12 month contract. Tell them that this is arbitrary, unadvertised policy and they have no right trying to load that onto customers. The current VM T&Cs state:

Free Virgin Media Super Hub: Available to all new broadband customers taking our up to 30Mb broadband services, and to existing customers upgrading to our up to 30Mb broadband (subject to status and credit checks). Broadband activation fees may apply. Super Hub provided free while you are a subscriber. Wireless-enabled equipment required. Existing customers not upgrading their package can buy a Virgin Media Super Hub for £75. Equipment remains property of Virgin Media.

Re: superhub 2
 

As far as I'm aware the new 12 month terms applies if you are upgrading and getting the SuperHub 2.

If you just get the SuperHub 2 on your existing tier, then a new contract doesn't apply

Re: superhub 2
 

That is what I thought though... All I wanted was to the SH2 not a new 12 month contract :) Thanks for the advice :)

Re: superhub 2
 

This sounds to me that the agents, in typical VM fashion, haven't been properly briefed on the T&C's of the new superhub.

And £75 for a superhub! Jay Zeuss!

If you're thinking of paying that, go on ebay and get yourself an N66U.

Re: superhub 2
 

or a Linksys E3200 for a mere £40 or less.

Re: superhub 2
 

Should be able to get it free if you went through the right department. Have you tried retention department ?

Re: superhub 2
 

Can I just ask if my iPad is attached to the SHub2 on 5Ghz and I want to connect to my TiVo box with the Anytime app on my iPad (through a Powerline), would they be on the same network?

Re: superhub 2
 

Yes.

Re: superhub 2
 

Based on how my iPad/Tivo interaction works, and if I've understood you correctly, when the iPad is playing through Anytime, you are using your broadband connection (in this case on 5GHz WiFi) for the streamed material.

Or did you mean something else?

Re: superhub 2
 

Thanks, just wondered as I got the option to connect to either 2.4 or 5.

---------- Post added at 14:31 ---------- Previous post was at 14:28 ----------

Yes, that's what I meant. Had my TiVo boxes installed yesterday and downloaded the app onto my iPad (connected through the 5Ghz). I wanted to connect the app to my TiVo box, but no matter what I did it kept telling me there are no TiVo boxes on my network, despite the fact that there are three, all connected via Powerlines.

Re: superhub 2
 

Did you follow this:

http://help.virginmedia.com/system/s...MER_TYPE=Cable

Re: superhub 2
 

Yes, followed the user guide and double checked but will not connect.

Re: superhub 2
 

The Internet has now been off for 4 hours, needless to say I'm not very happy. Spoke to VM who say I have no downstream to get an upstream, whatever that means. My downstream acquisition is locked. I now have to wait until tomorrow evening to get a technician out.

Re: superhub 2
 

Quick question before I call retentions to get a Superhub 2 posted, do I get tied to a new contract doing it that way ?

Re: superhub 2
 

SuperHub 2 Review has been posted on Expert Reviews - 4/5*

Re: superhub 2
 

Interesting review. I have definitely hit the full 120meg on wireless with it, though (5Ghz). The speed tests I posted when I first got it were all wireless. I only skimmed their review so I'm not sure of their testing methadology.

Re: superhub 2
 

I managed to get hit 100Mbit via a speedtest on my Galaxy S4 last night on 5Ghz, and that is a good 10m away from the SH2

And this is a test I've just done on my laptop which is in the same place

https://www.cableforum.co.uk/images/local/2013/06/9.png

I've not yet had the 120Mbit upgrade

Re: superhub 2
 

I've ridiculed the SH1 in router mode, with good cause.

I cannot do the same for the SH2. It'll have niggles and VM still stubbornly slug its capabilities but it is a reliable beast with almost half decent wireless.

Incidentally, seeing what's in th SH2, they could have made the SH1 out of the same stuff!

Re: superhub 2
 

Why stop there? Netgears CG4500 is already CableLabs certified (last Dec)for 24x4 DOCSIS3 with Puma6 and MaxLinear MxL267 24-channel DOCSIS 3.0 receiver? In fact it was only because Cable Labs doesn't currently have 24x8 test capability that it was limited to 4 bundled upstreams!
(It's also had it's 802.11n dual band upgraded recently to 802.11ac and re-versioned. ;) )

However, unfortunately that'll be far more than VM can provision for next 5, possibly 10 yrs! :(

Re: superhub 2
 

Have had superhub 2 over a week now and it keep rebooting 4 or 5 times a day anyone else had this problem?

Re: superhub 2
 

Got one coming on Tuesday cost £10 but tied to another 12 months contract but as I'm 1.5 miles from nearest BT exchange it's the best I'll get, but hey ho.

Just read BenMcr's post called retentions again and they've removed the 12 month contract so the wifes happy (she is not a VM fan).
So much happier now:D

Re: superhub 2
 

well that's answered my question :)

Re: superhub 2
 

I wouldn't go that far, although I don't think Virgin will be doing 24 downstreams any time soon, you never know how the liberty global deal will go. I'd like to think that if I was buying a major company, I'd want to invest to make it profitable rather than just plunging it even more into the ground. Who knows, though.

Re: superhub 2
 

Well, they could actually invest in the network and then make it more attractive to potential and existing customers, but that's just me.

Re: superhub 2
 

That's the hope.

Re: superhub 2
 

Quick Question, my father in law was inquiring about upgrading from SH1 to SH2. However, CS told him because he is on 30M he cant as the SH2 is only for 60M and up.... any truth in this?

Re: superhub 2
 

Yes its currently for 60Mb and above.

Re: superhub 2
 

Many thanks for the quick response. :D