Re: TV price rises
 

Well, as per the Coming Soon thread, SKY Movies and SKY Sports HD on demand will only be available to TiVo customers. So if you have a VHD or V+HD box, and subscribe to the channels and pay your £7 HD charge you will sadly miss out.

Virgin will need to remember to look after their non-TiVo customers very carefully. I hope our non-TiVo friends have plenty of aces coming their way too.

Re: TV price rises
 

being honest and real with every one.. virgin media and sky should be THE SAME PRICES IN EVERY CHANNEL AND EVERY PACK THERE IS!!!

Re: TV price rises
 

I like the sound of TIVO but will not pay any extra, would rather keep my v+.

Re: TV price rises
 

And how would they compete?

Should every Supermarket and Electrical store have the same prices for everything?

Re: TV price rises
 

I take it you are not living in the real world where competition thrives, you are more likely to find an honest journalist working for Rupert Murdoch than for that to ever happen.

Re: TV price rises
 

That is called price fixing and is, quite rightly, illegal and is not in the consumer's interest.

Re: TV price rises
 

I will be cancelling my phone and broadband as VM just can't deliver a decent broadband service in my area. It's all very well them saying they are going to double speeds but they cannot even deliver on the current speeds.

Re: TV price rises
 

Have you got a direct number for this re-negotiation mate as I have to use my mobile to call virgin and am sick of having to listen to 10000 options just to realise i could have pressed 1 at the begining.

Re: TV price rises
 

Sorry I just use 150 from my landline then option 5, then 2 I think it is.

Re: TV price rises
 

Wont cancel virgin as overall happy with tivo and very happy with internet but i find myself watching less and less movies so just may cancel some packages. Not happy with the constant bombardment of adverts on every music on demand video (how many times do i need to see a carling Chrome advert) so find myself rarely using that service now and since getting an ipad ive stopped using the youtube via tivo etc.
So happpy overall but will in all likely cancel some services/packages

Re: TV price rises
 

This money doesnt go to vm it goes to tivo for managing the software fixing the metadata getting the images for each program. your lucky we dont pay as much as the american tivo fee which is $19.99

Re: TV price rises
 

I have just had a letter from our dear friends at Virgin to say that prices will go up by £4.25 a month , with no explanation at all!!
We have VIP 50 plus 3 V+ boxes in the house , has anyone had a breakdown of what is actually going up?

Re: TV price rises
 

I'm on VIP50 and no extra boxes and still going up £4.25 so count yourself lucky.

Re: TV price rises
 

Just phoned Virgin Media about the price increase and they will not give any reduction at all. If i was to reduce services by taking off Movies and reducing Broadband speed to 30mb from 50mb it would only put the price down by £4 a month as we are on VIP50. So as usual Virgin have us over a barrel, just wish there was a better alternative except for SKY (who i detest). The price increase is made up of the £2 for XL Tv and £2.25 for the broaband!!!

Re: TV price rises
 

It's always the case with bundles. But that is also good because it means we are getting good discounts for buying bundles.

Re: TV price rises
 

I'm on M+ and no broadband and I'm going up £4.50 so *you* count yourself lucky :D

Re: TV price rises
 

Three days, no posts. Does this mean everyone has now just accepted the rise, cancelled or complained and got it offset with a discount from Customer Retentions?

Many thanks

MrB

Re: TV price rises
 

Mine went up 25p, ragin,

Re: TV price rises
 

I cancelled TV.

Re: TV price rises
 

With a £4.50 increase, I took a look at what I actually used and I realised the VIP30 package was more than I need.

I spoke to a great guy in retentions who could not do enough the help me and deduct the services I do not use (like Sky Movies and unlimited calls etc.) and help to reduce my bill.

He checked and pointed out I was barely using my 30mb broadband and I should consider downgrading to 10mb as my area is speed doubling this month to 20mb.

I cannot believe it has taken a price rise for me to actually take a look at what I pay for compared to what I actually use.

Re: TV price rises
 

Staff rates rise.;)

---------- Post added at 16:54 ---------- Previous post was at 16:50 ----------

You have done the right thing the vip packages are very good value but only if you use them.!

Before christmas i ordered TiVo and with a new 12 month contract was able to save £7 a month after they said i could save money mind you with the rise they have just clawed back £3..50 of that.:shocked::)

Re: TV price rises
 

A 'saga' on a Forum. I thinks it is a Forum is it not ?

Re: TV price rises
 

i did cancel tv and telephone, but retentions rang me on friday offering me £60 credit and let me have the sky sports collection for £15 extra so i can watch F1.

Re: TV price rises
 

Well mine was going up £3.50 phone retentions put my bb up to 30mb new large bb wot they can give just won't get doubled added sports to my package with a increase of£5 on what I'm paying now instead of £13.50 as I was going to add sports for the f1 so I happy

Re: TV price rises
 

https://www.cableforum.co.uk/images/...2012/03/72.png

https://www.cableforum.co.uk/images/...2012/03/70.png

Re: TV price rises
 

my package xl tv, 3 multiroom boxes, phone and 30mg broadband = £76.40
from april 1st with the £3.50 increase =£79.90
iam out of contract with vm, called sky today see what they were offering this is what i got sky + hd, 3 multiroom boxes, broadband and phone, £85.25, but get one multiroom box free but have to pay for other two boxes at £49.99 each = £99.98, i asked about demand on multirrom boxes was told i have to pay for wireless connector box for each multiroom box £60 each ! = £180.00 !!! i did post some stuff on this forum about vm price increse and i take it all back !! like some people already said on here the grass is not greener on the other side ! vm have good and bad points, same with sky ! looks like iam stopping with vm !

Re: TV price rises
 

I'm on VIP50 but don't use all the features, so been looking at what I really want/need.

Never watch any of the zillions of crap channels, I just want "normal" mainstream channels plus sports.

I'm happy to pay for Sky and ESPN sports channels. So was going to downgrade to TV M+, but I lose Sky Sports News.

Is there any way to get Sky Sports News without taking TX XL ?

I have the Sky Sports Package, why is News not included ?

Re: TV price rises
 

Sky Sports News is included in the M+ pack according to their channel list.

http://shop.virginmedia.com/digital-tv/channels.html

Re: TV price rises
 

You're right, thanks :)

I was looking somewhere else and it only mentioned SSN under XL+.

Excellent, should be able to save myself almost £40 month :):) if I get rid of all the rubbish I don't use.

Re: TV price rises
 

I just use a Netgear wifi adapter to access Anytime+. £35 each and tiny.

Re: TV price rises
 

well i may have spoke to soon, we have cancelled again, do not like to be misled which is what i believe retentions did when THEY rang me, they said broadband would still be the same , paperwork says different, we were on XL now we are on L upto 30mb. so cancelled under 7 days cooling off period.

Re: TV price rises
 

The point may have been that 30 will soon become 60?

Re: TV price rises
 

Mine is up the £3.50. Along with my Gas, Electric,water & council tax. How ever at least with this one I have a choice. QUIT if I so chose.

Re: TV price rises
 

L is up to 10mb (increasing to 20mb)

XL is up to 30mb (increasing to 60mb)

Re: TV price rises
 

I rang Virgin and asked them to confirm what broadband size i am on, they confirmed L but boosted to 30mb because we have superhub , this will not be upgraded ,30MB is the upgraded speed, the fact i was told broadband would remain the same ie XL 30mb upgrading to 60mb really annoyed me.

Re: TV price rises
 

How could it annoy you as you're paying for L, if you want 60Mb then pay for XL like the rest of us? :)

Re: TV price rises
 

Exactly. They said likely said the speed would stay the same, not which tier you were on.

Re: TV price rises
 

Bill breakdown

The 'Amount Due' will be collected by Direct Debit on or just after 30 January 2012.
Payment detail

Your last bill amount (bill date: 06 Dec)
£80.49
Payment - Thank you (Thu 22 Dec)
CR £80.49

Total payments received
CR £80.49
Owed from last bill
£0.00
These charges are for the period: 11 January - 10 February
Your package
Bundle charges
TV Size: X L 1 Add Set Top Box(es) TiVo Monthly Fee
Bundle charges total
£40.00
Premium add-ons
Movies4,Movies5,Sports1,Sports2 SkypremHD
Premium add-ons total
£36.50
Your package total
£76.50
Other fees, charges & credits
One-off charges & credits Date Amount
Manned Installation Charge 06 December £49.95
One-off charges & credits total
£49.95
Other fees, charges & credits total
£49.95

Bill breakdown

The 'Amount Due' will be collected by Direct Debit on or just after 28 February 2012.
Payment detail

Your last bill amount (bill date: 05 Jan)
£126.45
Payment - Thank you (Tue 31 Jan)
CR £126.45

Total payments received
CR £126.45
Owed from last bill
£0.00
These charges are for the period: 11 February - 10 March
Your package
Bundle charges
TV Size: X L 1 Add Set Top Box(es) TiVo Monthly Fee TiVo Monthly Fee
Bundle charges total
£43.00
Premium add-ons
Movies4,Movies5,Sports1,Sports2 SkypremHD
Premium add-ons total
£36.50
Your package total
£79.50

Mine has gone up £3 seems to have gone up early though?

I wasn't infromed either.

EDIT: I just worked it out it's £3 for extra TiVO box I was told there was only one TiVo box charge though.

Re: TV price rises
 

Given that the first bill includes an installation charge I would imagine this is a pre Tivo bill and a post Tivo bill and the difference is the Tivo sub of £3.

Re: TV price rises
 

I was told £3 charge for TiVO not £3 per box.

Re: TV price rises
 

The TiVo fee originally was per account but was changed to per box end of last year

Re: TV price rises
 

What?? I was paying for XL !!!!!!

We WERE ON XL, they rang me, i did not ring them, I think it is misleading to say we will keep your broadband the same, when they have not, they have lowered it a tier from XL to L.

---------- Post added at 14:23 ---------- Previous post was at 14:22 ----------


How could it annoy you as you're paying for L, if you want 60Mb then pay for XL like the rest of us?


What?? I was paying for XL !!!!!!

We WERE ON XL, they rang me, i did not ring them, I think it is misleading to say we will keep your broadband the same, when they have not, they have lowered it a tier from XL to L.

Re: TV price rises
 

Looking at your bills the extra £3 is very definitely a Tivo fee rather than a general increase come early. If you were told that this wouldn't apply to you then you should ring up, but I thought the Tivo sub became per box rather than per account some time ago? Perhaps Ben et al can confirm?

---------- Post added at 14:25 ---------- Previous post was at 14:24 ----------

And in fact he's beaten me to it :D

Re: TV price rises
 

How many TiVo's do you have?

Re: TV price rises
 

WOW!!

Just rang Virgin up to ask about the extra charge, told them that I was told when I ordered my TiVO that the charge was per account not box. (I ordered my extra TiVO back in August had to wait for an install in november). So he says one minute I'll check that now comes back to me saying we can can reduce your bill by £10 a month for the same services you have now.

I'm happy and pretty amazed by it all my bill will now be £69.50 a month. Until April 1st when it goes up to £71.50 with the price rise that's £2 on XL TV. That's what I was told. But that's still less than I've been paying.

:)

EDIT: I have two TiVOs

Re: TV price rises
 

I had the same issue. I have 2 TiVo's, the 2nd one was ordered before the end of October but was installed on 2nd November.

Up till January bill, I was only charged for 1 TiVo (£3 per month) but noticed on my last bill in Feb it had went up to 2 TiVos (£6 per month).

Called them up and turns out there was an audit team going through the accounts and noticed I was only paying for one box (which I was meant to).
Anyway, a manager checked it all out and indeed I should have been paying £3 so I now get a recurring £3 discount on each bill to balance it out.

Re: TV price rises
 

It's pretty weird how he came back with we can take £10 off your bill each month for the same services, I asked why he said something like every few days a month we have special offers on.

Just checked on myvirginmedia and recent charges are showing -£10.13.

Re: TV price rises
 

Not sure exactly how VM work their discounts out (think it's a strange formula) but anyway when I phoned recently about the price increase (£3.50 in my case), I was told I could get another £2 discount to combat that as I had not used my £20 discount?? Not sure if he was just saying that or they indeed work to an exact figure.

Do you have Phone and Broadband too borrissey and if so what services?

Re: TV price rises
 

It is weird seems like they make it up as they go along, lots of people paying different prices.

I have a separate account with M phone and 100meg BB that my works pay for. With an additional line for Fax machine.

Re: TV price rises
 

l am sure that is what it should be £3 per charge..

Re: TV price rises
 

Good for you.

---------- Post added at 14:58 ---------- Previous post was at 14:57 ----------

More people should phone and negotiate, testing a company's desire to keep you as a customer.

Re: TV price rises
 

Ahh that's why I never seen it on your bill :)

I have :

M Phone
XL BB
XL TV

1TB TiVo
500GB TiVo
V+ HD

=£67.90 (at the new prices from 1st April)

Re: TV price rises
 

Yeah it's still £3 charge just built a bundle on VM website with all that I have 2 TiVo's etc, they only charge for one TiVO. Total was £76.50.

I have Sports and Movie collection and HD Prem.

The BB and phone lines are on a separate account all together.

Re: TV price rises
 

Considering it's now £5 per TiVo box, then something isn't right in what you built

Even the bundle builder says:

TiVo 500GB box The TiVo box can store an amazing 250 hours of standard TV (50 hours of HD), suggest shows and search live TV, Catch Up and more. You can record three shows and watch a fourth too. The TiVo service costs £5 a month, and there's no activation fee.

and

Additional TiVo 500GB Box Enjoy TiVo in another room. There is a one-off activation fee of £49.95 and the service costs £6.50 a month for each additional box, plus a monthly TiVo fee of £5.00.

and at the review stage if you pick two boxes it says:

TV extras
TiVo Service £5.00

Additional TiVo 500GB Box £11.50

Re: TV price rises
 

Correct forgot about the HD Prem £83.50 with the price rises.

Review your order

Order details Monthly One-off
Your bundle
TV XL
12 month contract £30.50 << Change your order
TV extras More TV extras >
ESPN FREE
TiVo Service £5.00 £49.95
Additional TiVo 500GB Box Remove £11.50 £49.95
Sky Sports & Movies Collection Remove £29.50
Sky Premium HD Remove £7.00
Fees
Standard engineer installation £49.95
eBill for cable services FREE Switch to paper bill >
Your total costs £83.50 £149.85

Re: TV price rises
 

Yeah for me to add them to my bundle would be another £36.50 a month.

Re: TV price rises
 

Your right Ben. Would be £7 increase extra £2 TiVo price gone up then extra 5 sobs for new per box charge. Question is that per box charge for new customers only?

Also sort it out VM!

Get your Sky channels in HD
Watch your Sky channels in crystal clear HD. This is only available with a Sky channel pack above. Sky Sports 3 & 4, Sky Premier +1, Sky Movies Classics and Disney Cinemagic are not available in HD.

Re: TV price rises
 

It's £5 fee per TiVo box for any added from now on for all customers

Re: TV price rises
 

You can now get Sky Movies Classics HD alreay on VM since October 2011

Re: TV price rises
 

Yup and the page should have been changed. Have flagged to be sorted, thanks for pointing it out

Re: TV price rises
 

WOW another price increase then.

I think the TiVo monthly charge shouldn't apply for people with XL TV to push the TiVo box.

Re: TV price rises
 

Only problem is that part of the fee goes to TiVo. The only way Virgin Media could stop the customer being charged is if they reduced their prices.

Re: TV price rises
 

You do wonder if in their negotiations with Tivo, Virgin were aware all along that the sub would be going up by 40% a relatively short time after launch.

Re: TV price rises
 

Well only they will know and they are not going to tell us one suspects.

Re: TV price rises
 

I may be wrong, but I thought I read that VM pay Tivo £3 per box, so that making it £5 gives VM a bit of profit on each box.

I got both my Tivos from the getgo when they first launched last april, so only pay £3 all in. Hope they don't change that!

Re: TV price rises
 

Why, why is there so many problems from VM and Sky customers over pricing.

As said before l have both systems, and am quite prepared to pay Sky prices, for the simple reason is that they give you so many channels, that's it worth the price.

With VM, they have put the prices up without any additional channels and quite rightly, customers are angry, VM is supposed to be the cheap version of TV, you cannot justify an increase without additional products.

With Tivo for example, they place a £3.00 charge and this goes up to £5.00 in April, they have brought out a new version of Tivo when they have teething problems on the first one.

VM have got to give value for money on Tv and BB, and at the moment they are not. People may say that l whinge, but if you cannot increase prices without giving something in return.

Re: TV price rises
 

How is VM the cheap version of pay tv? They are offering an alternative to people that do not wish to have every single free channel.

Re: TV price rises
 

Answer this one then, there are customers crying out for certain channels, and VM will not give them.

I say 'cheap version of tv' is that becuase they are cheaper than Sky, and give less channels for what you pay.

Re: TV price rises
 

The answer is simple. VM clearly display their list of channels before purchase so it is surprising people complain about these channels that VM never claimed to provide.

Re: TV price rises
 

Another rant , why not cancel then if your not happy. You are also wrong about VM being cheaper my package with Sky is cheaper than the equivalent one from VM , for some VM will be cheaper for others it will be Sky , both companies offer different products it's upto the end user too choose which best suits them.

Re: TV price rises
 

Why have both systems if one of them offers every channel available?

Re: TV price rises
 

l will second that.:tu:

Re: TV price rises
 

Hi muppetman, I will say this only once, VM are good on the phone service, my main gripe with VM, is that yes VM do show the nature of there products BFORE you choose, BUT they also give out promises that they don't keep.

Ie 80 HD channels are on the horizon, In talks with Premier Sports, Atlantic etc, how long do these talks take there are unhappy customers out there that ARE still with VM and rant apart from myself.

I believe in you get what you pay for BUT you cannot justify putting the price up like we are having, without an increase in products.

I have said before that l don't mind paying more IF the channels increased.

One more time I like VM phone / BB, But the TV needs looking at

Re: TV price rises
 

They really aren't! :(

Such as?

Any proof they're not?

Longer than you assume, obviously :)

Re: TV price rises
 

I agree with Carl , the phone is probably VM's most costly product when compared to competitors thats no dig at its quality , they use TIVO , On Demand and BB as their major strengths.

Re: TV price rises
 

Do you really think we're not seeing any return on our increased subs? I accept it's not been handled well from a pr point of view, but your broadband speed is about to double, we've seen several new channels launch and thanks to Anytime we've seen hundreds of hours more on demand content. Value for money is subjective, but you can't say we're getting nothing for the extra cash.

Re: TV price rises
 

Premier Sports keeps popping up on these forums like its the must have and tbh its just getting silly. I swear the 5 or so people that actually want it on VM all reside here so it keeps getting a disproportionate number of mentions in threads.

Re: TV price rises
 

And by the same token I don't think the desire for Atlantic is quite what some people think it is.

Re: TV price rises
 

It obviously isn't otherwise VM would have begun to lose alot of customers.

Re: TV price rises
 

Correct.

Re: TV price rises
 

I don't agree with VM price rises and it will stop me being a VM customer again under the current pricing but what VM do get right is there tv and content in tv packages. They offer more choice across their range for customers.

Re: TV price rises
 

The iOS TiVo companion app launching in 2011 alongside the 15.2 update, 100's of TiVo apps in the first year..... That's two promises that VM didn't keep.

Re: TV price rises
 

Okay, but then perhaps there have been problems along the way. These things happen. Perhaps VM shouldn't actually ever announce anything just in case they can't stick precisely to the date given. At least then it'll give the whingers one less thing to go on about :D

Re: TV price rises
 

I know that's in jest, but they really aren't good at managing expectations, so you're right, they shouldn't.

Re: TV price rises
 

And then everyone bitches about how nothing is ever announced.....;)

Re: TV price rises
 

to me..
sky is good for every day tv including movies sports etc..
but virgin is good for the broadband,phone and on demand stuff..
plus virgin do mobile phone service to..

Re: TV price rises
 

Not correct.

Are you seriously suggesting that people would leave a service that is really good and better than Sky in many ways, for the sake of just one channel?

I really want Atlantic, but Sky fail to deliver other, more important things for me.

Re: TV price rises
 

Just out of interest what are they ?

Re: TV price rises
 

sky atlantic is rubbish any way..

Re: TV price rises
 

To you maybe.

Re: TV price rises
 

No, I'm saying that people haven't been leaving Virgin in their droves just because of Atlantic, and therefore it can't be that high up on peoples list of priorities. By your own admission it's not even at the top of yours, and you're attempting to argue the point!

Re: TV price rises
 

dam right it is..lol.. joke

---------- Post added at 11:03 ---------- Previous post was at 11:02 ----------

i got best of both worlds--sky+hd and virgin media-tivo

---------- Post added at 11:04 ---------- Previous post was at 11:03 ----------

and freeview to

Re: TV price rises
 

Out of interest, why have a Tivo and a Sky+ hd? I know a few people seem to do this, just curious why? I could understand if they each offered different channels...

Re: TV price rises
 

Tivo functionality

Fast reliable broadband (which I know sky will soon have)

Free fault fixing

Good response time when there is a fault, though I hardly get any faults, again a reason not to leave

Customer service are good in general.


The last two, Sky may be just as good at, but i Know I'm happy with VM, so with only really Atlantic to tempt me to Sky, VM wins.

Re: TV price rises
 

Virgin Media is a content provider not a content producer ! vm are better than sky in some areas and sky are better than vm in others its all swings and roundabouts its called business !

Re: TV price rises
 

Because IMHO, it was a stupid point, and I was pointing that out

Re: TV price rises
 

Fair points mate , I couldn't really fault VM when it comes to customer service apart from maybe getting told different prices from different advisors , my parents are generally pleased with their TIVO box ,my main reason for staying with Sky is great linear HD channel range , market leading mobile apps , excellent value phone and trully unlimited BB offering me 9mb via ADSL , I currently have no use for faster.

Re: TV price rises
 

Even though we're both essentially making the same point?

Re: TV price rises
 

That's why I added the 'in general' bit :D

Re: TV price rises
 

honest truth why i do this..
wen i moved to my flat where i am now i couldnt have sky cos there had no more room on the dish,fair enough.
so i went to virgin media
the first month i had no problems with it.
2nd and 3rd month i had loads of problems with it.i got fed up with it.
i threw the box out the window.lol
i told virgin media to come collect their box.it was v hd box at first.
so i told my land lord i getting a dish up,my own dish.they was fine with that now.so i had sky put in.
2 weeks later virgin media cable guy came up and collected that smashed came box and gave me a free tivo box.
one problem now,i got a contract with both networks ever since..
now i got 2 year contract with virgin and 1 year with sky..
originaly i only had 1 year with virgin,but as they gave me a free tivo box,they chucked in another year..
in thory-the tivo box is good.but reality-its well slow and the on demand breaks down all the time..
i am happy with the broadband with them and getting a free landline fone..
i found out afterwoods,the phoneline i wasnt in a contract,i could get rid of it any time.so i rang up virgin to cancel the landline phone,they said-save canceling it,they cut off out going calls,but the land line will be free,but just for incomming calls,and that i have to keep the cable tv and the bradband running..so i kept it in the end..
touch wood,the last couple of months the main tv channels are working ok now.touch wood..