Re: Backup / storage
 

OK, thanks for that explanation.

Re: Virgin Media to Double Broadband Speed
 

Virgin Media boss telling me off: http://doublespeed.virginmedia.com/a...ideo/oops.webm to stop troll and virgin media now say my upgrade will be here: http://doublespeed.virginmedia.com/a.../version6.webm

Re: Virgin Media to Double Broadband Speed
 

Except it won't be an engineer. It will be a delivery man who rings a number, tells the guy at the other end your mac and street address, (We, being too thick couldn't possibly do this ourselves.), and Bob's your uncle.

The words 'off' and 'rip' come to mind.

Re: Virgin Media to Double Broadband Speed
 

His name is Usain Bolt and he is a Jamaican athlete.:rolleyes:

https://www.cableforum.co.uk/images/...2012/01/66.jpg

Re: Virgin Media to Double Broadband Speed
 

Except there's some crappy marketing campaign where he (and other people) are claiming to be Richard Branson. Yeah, it's a bit [Mod Edit]

Mod Edit - Do not use words that invoke the site swear filter

Re: Virgin Media to Double Broadband Speed
 

Before upgrade :
https://www.cableforum.co.uk/images/...2012/01/65.png

After upgrade:
https://www.cableforum.co.uk/images/...2012/01/66.png

Dunno why is luxembourg is fastest upload than london ?

Re: Virgin Media to Double Broadband Speed
 

telford stop posting bull! you've tested Luxembourg, I've already posted regarding that server here > http://www.cableforum.co.uk/board/12...st-page-3.html

Re: Virgin Media to Double Broadband Speed
 

Must be something to do with your copy of https://www.cableforum.co.uk/images/...2012/01/65.jpg

Re: Virgin Media to Double Broadband Speed
 

Just checked then and I was like erm ok bit of a wait October then I looked again and it said 2013!:shocked:

Re: Virgin Media to Double Broadband Speed
 

And now comes the correction email:

Hello there,

Oops! That last email, 100Mb Broadband Announcement, was sent in error.

Please ignore this, and rest assured current Virgin Media Cable Broadband customers will be receiving some good news about their broadband in the next 2 weeks. We apologise for any inconvenience caused.

The Virgin Media team

Re: Virgin Media to Double Broadband Speed
 

It didn't start with "Hello Dean" did it....?!

Re: Virgin Media to Double Broadband Speed
 

Hi i work for VM and its for ALL broadband customers, and even the 100meg will be getting upto 120 boost

:)
:angel: :D :D

Re: Virgin Media to Double Broadband Speed
 

There is such a whiff of bull excreta in the forum tonight.

Telford has it not clicked yet we are all laughing at you.

Re: Virgin Media to Double Broadband Speed
 

Hi no its not selection process this will go out to all VM broadband customers,and will take upto 18months to finish the project :D

---------- Post added at 23:35 ---------- Previous post was at 23:32 ----------

If you think its bull thats ur opinion......I no its true !!!!!

Re: Virgin Media to Double Broadband Speed
 

hello pinky :D Sirus was referring to Telford

Re: Virgin Media to Double Broadband Speed
 

Yep, I always assume that any reference to bull on this forum is talking abut Telford. It's traditional around here, so it's a fairly safe assumption. :)~

Telford's like a kind of forum mascot. Some forums would get mad at trolling, but he does it so cutely. Everyone knows it's bull, and Telford knows this, but he enjoys it and we all just let him go on with it because it brightens our day. Telford's not really trying to fool anyone, it's kind of an in-joke, 'maintaining the deceit' as it were.

Re: Virgin Media to Double Broadband Speed
 

Sorry got your post mixed up in Telford cables

Re: Virgin Media to Double Broadband Speed
 

sorry :D lol

Re: Virgin Media to Double Broadband Speed
 

Oppps! Virgin changed their mind about 100Meg?

[img]Download Failed (1)[/img]

Re: Virgin Media to Double Broadband Speed
 

i think the customers that will benefit the most will be those on the 2mb and 5mb, getting 5mb and 10mb will be a huge improvement for them. Wonder how many customers are on those tiers.

Just checked the package bundle on virgin seems as though i'd only save around £1.50 dropping down to L broadband from XL broadband, tv and phone so i'll probably just stick on that rather than go through retentions as i pay a few pounds less than new customers as we were going to quit for sky.

Re: Virgin Media to Double Broadband Speed
 

You do realise no one else has had that. So you are the only one not getting your uplift

Re: Virgin Media to Double Broadband Speed
 

VM dont do 5mb, not many left on 2mb either, :D

---------- Post added at 00:22 ---------- Previous post was at 00:19 ----------

retentions will ALWAYS give you a better deal ;)

Re: Virgin Media to Double Broadband Speed
 

So, you're suggesting VM are about book in the region of 100 to 200 thousand or more additional engineer visits to roll out a "free" upgrade - for, as I see it, no reason at all?

That's in the region of a million pounds worth of expenditure, to check people's modems are working and update a config file (both of which can be done remotely at negligable cost). Really?

Re: Virgin Media to Double Broadband Speed
 

dont know when it starts but im not complaing about my speed latest speed test result

http://www.speedtest.net/result/1706162308.png

Re: Virgin Media to Double Broadband Speed
 

There is more people on 2Mb than you think as lot of customer do just want to browse and check emails.

Re: Virgin Media to Double Broadband Speed
 

Why is it that a huge company like VM seems unable to correctly send emails?

Re: Virgin Media to Double Broadband Speed
 

I also got the email early hours of the morning and I'm on 50mb

Re: Virgin Media to Double Broadband Speed
 

I got the error email and I am on 30mbit, funny.

Re: Virgin Media to Double Broadband Speed
 

I got the same messege :D

Re: Virgin Media to Double Broadband Speed
 

So your all in Telford cables good books then :LOL:

Re: Virgin Media to Double Broadband Speed
 

It might have something to do with their entire IT system being a good 5 years out of date.
They only switched to IE8 a few months ago (From IE6!). Everyone's still on Windows XP / Server 2003 machines.

Re: Virgin Media to Double Broadband Speed
 

I got yhe sorry email but not the double your speed email:confused:

Re: Virgin Media to Double Broadband Speed
 

However when telford cable posted his last night we all automatically assumed "rightly if you know who and what he is" that it was another of his photoshopped fakes. Obviously for the very first time he has posted a fact :shocked:

I now need to go and have a little lie down. ;)

Re: Virgin Media to Double Broadband Speed
 

Glad to be of some service (i think):erm:

Re: Virgin Media to Double Broadband Speed
 

They don't do 5Mb at the moment would have been a better comment.

http://community.virginmedia.com/t5/...eds/m-p/958421



---------- Post added at 09:07 ---------- Previous post was at 09:02 ----------

Er No do read above.

Re: Virgin Media to Double Broadband Speed
 

They changed mine

Re: Virgin Media to Double Broadband Speed
 

I got the same email but I don't mind waiting for my 60Mb/6Mb

Re: Virgin Media to Double Broadband Speed
 

Do the 20mb & 30mb customers pay the same at the minute?

Re: Virgin Media to Double Broadband Speed
 

Yes, All 20Mb customers had to do was pay £30 for the superhub/activation to get 30Mb for the same monthly cost. I have to say it has been worth it!

Re: Virgin Media to Double Broadband Speed
 

Supposedly, I get the speed upgrade between April-July... bring it on! In the heck area.

I also got the e-mail saying I was on the fastest package (lolwut) and I would be upgraded to 120Mb soon. But I'm on 30Mb, so go figure.

Re: Virgin Media to Double Broadband Speed
 

I've also now recived said email:)

Re: Virgin Media to Double Broadband Speed
 

They obviously sent it to all VM BB customers by mistake, rather than the sub-divisions.

Re: Virgin Media to Double Broadband Speed
 

but I got the sorry email 12hrs before the upgrade email.
Did they know they were gonna make a mistake:shocked:

Re: Virgin Media to Double Broadband Speed
 

I got the email saying the upgrade announcement was a mistake (twice!) but nothing about 2014. OTOH I only have 'S' and the modem isn't even plugged in.. it was only there to avoid the early termination fee.

Re: Virgin Media to Double Broadband Speed
 

I did exactly the same thing last night - I don't need 60Mbit so I thought I'd investigate downgrading. I have the same as you (XL everything), I think although you save money going down to L Broadband the Triple XL bundle discount reduces/disappears which almost completely cancels out the saving.

Now a question no-one has asked so far is this. When XL30 came out there was a small reduction in the monthly bill if you moved from XL20. Now since XL20 and XL30 will both become XL60 will XL20 customers get this small discount to their bills?

Re: Virgin Media to Double Broadband Speed
 

Can you not cancel it if it benefits you to do so? Btw, are you aware that your age on profile has gone down from 59 to 43 :confused:

Re: Virgin Media to Double Broadband Speed
 

I suppose the question is how did you know :)

Re: Virgin Media to Double Broadband Speed
 

This is all too common. My place (large corporate) switched IE6 to 8 last year. The XP to Win7 migration is being planned, but given how long the Win95 to XP migration took, I don't expect most people will have Win7 until next year.

Re: Virgin Media to Double Broadband Speed
 

There are no price differences in tiers, there was just a £30 1-off fee so all 60mb customers will be paying the same as each other just as they do now.

Re: Virgin Media to Double Broadband Speed
 

As with anything regarding VM, it's very much a case of "if it costs us money, we're not interested".
Actually in saying that, I've seen VM blow money on projects that were poorly designed in the first place in a pathetic attempt at "saving" money.

Example: Certain department has about 80 people in it. They just about manage to do the job effectively. Virgin decides to commission some software to make the job more efficient, spending (rumoured) thousands and thousands building it.
Software arrives and Virgin immediately lets 40 people go - halving the team, because they have this lovely new software that makes their job a doddle.
As you may expect, the software doesn't work and within a couple of weeks, the staff are asked to go back to the "old" way of doing it. However, those 40 people are never rehired, so the remaining 40 get to do twice as much work as before (or rather, they get the job done but only about half as well as before).

Every now and then, some manager type would come along, ask why nobody's using the software, demand it be used and then give up after a week or two when he realises that it doesn't work.

Re: Virgin Media to Double Broadband Speed
 

This immediately makes me think of Harmony, custom built at phenomenal cost, hideously complicated, and replaced by Telewest's off the shelf ICOMS.

Re: Virgin Media to Double Broadband Speed
 

All i will say is may the force be with you ;)

Re: Virgin Media to Double Broadband Speed
 

Wow, we will never have to upgrade again, LOL! We upgraded to 50 Mb just over a year and it's been great. Not sure we need a 100 Mb connection but it will be nice to have it for free, especially since it comes with a double increase of upload speed, too.

Re: Virgin Media to Double Broadband Speed
 

You're the only one confused... Age has always been correct (although for some weird reason it does go up by one each year..

Why can't I cancel it? and why would it benefit me to do so?

And the most obvious question why are you asking pathetic questions??

Re: Virgin Media to Double Broadband Speed
 

I wonder why checks aren't made prior to a mass mailing campaign. These errors make VM and it's staff look foolish.

Reminds me of the time I spent working in Local Government ;)

It displays it at the left hand side for some people. If you look back at some of her previous posts, it says that she is 59. I'm not sure if this a software glitch or something else.

Re: Virgin Media to Double Broadband Speed
 

ICOMS is easily the best piece of software they have.

Re: Virgin Media to Double Broadband Speed
 

Links to such posts? Also no matter how old the content of the post is the profile details are never part of the stored post data, so all posts by me should currently say 43.

Re: Virgin Media to Double Broadband Speed
 

No. There was a reduction to the monthly bundle of £1.50. See:

http://community.virginmedia.com/t5/...AQ/td-p/322871 (Points 4 and 5).

Re: Virgin Media to Double Broadband Speed
 

weird... I got the sorry error email before I got the 100Mb email :confused:

Re: Virgin Media to Double Broadband Speed
 

You are incorrect, your age has changed. As previously explained, your age was showing as 59 and is now showing as 43.

It was not a question, I was merely pointing this out and asking if you were aware of this anomoly.

I would have thought so too. For example, if someone changed their age to appear younger, ALL posts should display the revised age.

Take a look at this randomly selected post that you made last November that I have copy/pasted. Strange isn't it?

28-11-2011, 15:23 #125
Maggy J
Cable Forum Team

Maggy J's Avatar

Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 59
Services: VM XL TV,VM 10MB,VM Phone and V+HD box.No VM Mobile
Posts: 31,545

Re: Virgin Media Closing Albert Dock
I believe there is a topic in here somewhere.Anyone finding it please let me know.
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Re: Virgin Media to Double Broadband Speed
 

You been to specsavers??? What has Maggy's posts got to do with mine???

Re: Virgin Media to Double Broadband Speed
 

I've checked a few post codes in Leicester and the checker gives different dates for all them. Based on the nearest postcode to me it seems upgrade is due April - July. (I cant use my own postcode as the checker comes up I am not in a cable area..)

Re: Virgin Media to Double Broadband Speed
 

:rofl::rofl:

Made my day.

Re: Virgin Media to Double Broadband Speed
 

I'd take the whole thing with a massive pinch of salt. Dates are likely to change and be rearranged as they come across issues they never anticipated.

Re: Virgin Media to Double Broadband Speed
 

For some reason he seems to think that this post is one of mine

http://www.cableforum.co.uk/board/35336598-post125.html

:doh: :doh: :doh: :doh: :doh: :doh: :doh: :doh: :doh: :doh:

---------- Post added at 15:05 ---------- Previous post was at 15:04 ----------

As with any rollout the early dates are likely to be reliable but as you go down the list they either get pushed back or brought forward.. The best policy is that when it's done it's done.. ;)

Re: Virgin Media to Double Broadband Speed
 

Style over substance.

People are getting paid a lot of money to come up with rubbish like the current "tickles" marketing campaign which they clearly feel is perfectly acceptable to send to customers. I wonder if those same people put so much effort into more mundane, boring things like checking one's work.

When the Sky channels were taken off cable, and we got messages like Sky has "thrown the baby out with the bathwater", a phrase I've never heard before, makes absolutely no sense, but you hear all the time now. I knew where things were heading.

VM, like most companies now, concentrate on style, as they believe it to be, rather than substance ie thoroughness and diligence in what you do.

Most companies seem to think their whole customer base is about 21, uses Facebook or Twitter and spends the whole day talking crap on mobile phones (we have forums for that!).

Re: Virgin Media to Double Broadband Speed
 

Nope not saying that at all, and neither are Virgin

Only customers that need network work at their address will get an engineer as part of the uplifts. Everyone else will get kit via Self Install

Re: Virgin Media to Double Broadband Speed
 

If you have any issues with any CF Team member then approach the team directly, do not post it in this or any other forum area. If you pursue this silly agenda against Kymmy and/or Maggy you will find your time on CF coming to an abrupt end.

Get back to the subject at hand immediately.

Re: Virgin Media to Double Broadband Speed
 

That clears up the confusion. My mistake- apologies.

Re: Virgin Media to Double Broadband Speed
 

The only glitch is in your memory. The age in a post is always 'real time'.

Re: Virgin Media to Double Broadband Speed
 

Then, given that AndyCalling already has "the kit", why are you suggesting he will need an engineer when he gets the 100mb upgrade? Or am I getting something confused here.

Re: Virgin Media to Double Broadband Speed
 

I'm not say he definately will and neither are Virgin.

The statement is that 'some' customers may require a free engineer visit as part of the speed doubling and those that do will be advised by Virgin. That applies to all tiers - including possibly 'some' customers going from 50Mbit to 100Mbit

If I'm wrong on that and all 50Mbit customers get a non-engineer increase, then that's a win for everyone.

Re: Virgin Media to Double Broadband Speed
 

I dunno.VM gives us summat for nothing yet again and so many bitch about it instead of saying thank you very much.:rolleyes:

It is more than many other companies would offer without charging.

So I'll say it.Thank you very much Virgin Media.

Re: Virgin Media to Double Broadband Speed
 

I think most think being free the must be a catch plus they also think 18 months is a long time to roll it out, well as it is for free then waiting is exactly what they will have to do.;)

My upgrade is supposed to be from July onwards but I will not hold them to that timescale.:D

Re: Virgin Media to Double Broadband Speed
 

:tu:

Re: Virgin Media to Double Broadband Speed
 

:clap:

Re: Virgin Media to Double Broadband Speed
 

Where is everyone getting these dates from?

Re: Virgin Media to Double Broadband Speed
 

:clap: :clap:

Re: Virgin Media to Double Broadband Speed
 

from richard branson himself: http://doublespeed.virginmedia.com/

Re: Virgin Media to Double Broadband Speed
 

Mines July onwards, not too bad but as its free I am happy to wait for aslong as it takes.

Re: Virgin Media to Double Broadband Speed
 

Or Even Usain Bolt.:D

Re: Virgin Media to Double Broadband Speed
 

The upgrade is most welcome, I agree. But I do argue with the "we're getting it for nothing" point.

The last time I looked, I pay a lot of money to VM each month and by VM's own admission, a lot of that is pure profit to them. Aka telephone line rental, which is in fact a connectivity charge. You're paying just for the "privilege" of being connected to their network, they don't do anything for that dosh.

Once VM have the relevant kit in place (which of course does cost them) then whether they're pumping 20mb, 50mb or 100mb down the same pipe is neither here or there. It does not cost VM anymore or less what speed is sent with STM in place.

After network upgrades, usually for broadband, the only real costs for VM lie on their tv side where they do need to pay for things like fixing faulty stbs, agreeing with broadcasters over carriage rights etc and of course staffing costs.

VM are not upgrading the broadband speeds out of the goodness of their hearts. It's a cold business decision based on what they can afford to do, wish to do and what their competitors are likely to do. The marketing opportunity that the Olympics brings should not be underestimated.

VM may say they are not launching anything over 120mb this year, although that's not what they've told the City... But I bet they will launch 200mb+ (might even be 1gb) in one location and you'll hear about it everywhere come Olympics time.

Re: Virgin Media to Double Broadband Speed
 

Or Odd Usain Bolt :D:D

Re: Virgin Media to Double Broadband Speed
 

Course some of us are in a situation where VM have been failing to provide what we've already been paying for for the last 14 months. So when more money is spent on unneccessary upgrades for other people and frivolous marketing campains while they're failing to make the investment required to bring existing services up to scratch, we have a perfectly reasonable right to be unhappy.

Not to say I am, just playing devil's advocate here.

Re: Virgin Media to Double Broadband Speed
 

So they are doubling your broadband speed at no extra cost and you do not believe you are getting it for nothing, the mind boggles.

Why not ask to pay more instead.:rolleyes:

Re: Virgin Media to Double Broadband Speed
 

I don 't completely disagree with what you're saying (i.e. there's no such thing as a free lunch), however I do disagree that it costs Virgin nothing to pump 50meg down the line rather than 30 or 20. It does cost them more to put in place the extra bandwidth necessary to handle it. Maybe not on an individual basis, but certainly once you add in multiple customers all downloading more. It's fair to say that Virgin needs to spend roughly the same amount to supply 50meg as they do to supply 5x10meg.

Plus, you seriously underestimate how much money Virgin has to spend on things like fixing faults - compare to Sky, who only really have to send out techs to realign dishes, Virign has to have techs to inspect power levels, cables, cabinets, UBR's, etc. as well as the various teams behind them. It costs a lot more to run and maintain a network like Virgin's than you give them credit for.

Re: Virgin Media to Double Broadband Speed
 

Personally I think it's quite worrying that anyone would be paying so much attention to your profile :erm:

Re: Virgin Media to Double Broadband Speed
 

I'm unhappy, up needs sorting out ASAP. security flaws are not appealing!!

Re: Virgin Media to Double Broadband Speed
 

I would have called it inattention as realistically to confuse 2 different people with completely different names is a bit worrying.;)

Should have gone to Specsavers.:D

Re: Virgin Media to Double Broadband Speed
 

I am very happy to get the upgrade, but what use is 60mb if I can only use it for a limited time?

I await what the STM will be, but if the reduced speeds on the 60mb service go down to 15mb, I will be happy with that as long as vm can provide 15mb all the time. But, 60mb for a an hour or two during the day which is when I want to use the service, is no use to me.

To repeat, if the 60mb uplift means a truely unlimited 15mb service, that is good news.

Re: Virgin Media to Double Broadband Speed
 

If you go by the information so far, STM limits will be doubled so you'll have to download 10Gb in the evening to get hit with it. However you're right in that you should only be reduced to 15Meg, which is still pretty decent.
I think I'd much rather Virgin had lower STM thresholds but only reduced the speed by like 25 or 30% or something, but that's just me. Then again, I'm on 50meg specifically to avoid STM.

Re: Virgin Media to Double Broadband Speed
 

10gb is a couple of proper HD shows, I suspect I'll hit the cap soon enough.:)

If the 50mb goes to 100mb, stays at the same price and has no STM, that becomes a very attrative option indeed. Will it happen, hell no.

Re: Virgin Media to Double Broadband Speed
 

Ah just got the Oops email about the mistaken 120MB upgrade..So they are on the ball at last.

Re: Virgin Media to Double Broadband Speed
 

I got one aswell ,i didn't get the upgrade one yet, ..........but can anyone spot the realy big mistake :D

Re: Virgin Media to Double Broadband Speed
 

Have VM abandoned their next comcast traffic management?

Doubled STM limits hardly fills me with confidence in dealing with over subscription.

I would have expected the timing to match the release of the new speeds.

Re: Virgin Media to Double Broadband Speed
 

You mean the "traffic" shaping that's supposed to slow P2P/newsgroups but ends up slowing lots of other stuff? Officially no and I know loads of people still have issues with it, but I personally have not run into it in months. Seems like they've given up with it in my area - a few minutes ago, I was downloading from a newsgroup at a solid 6Mb/s. :shrug:

Re: Virgin Media to Double Broadband Speed
 

will the new upgrades have the "10%" overhead cap on the modem i.e. 66Mbit for 60Mb?

Re: Virgin Media to Double Broadband Speed
 

Probably. Someone said before that Ofcom has made it more strict, in that so many customers have to be able to hit the advertised speed so probably.

Re: Virgin Media to Double Broadband Speed
 

Spot on Maggy.:clap:

Re: Virgin Media to Double Broadband Speed
 

The devil is always in the detail.