Re: General TiVo Discussion Part 2
 

Couldn't wait had to phone up work for my rota :erm:

Spoke to a nice lady and apart her trying to add an extra £3 a month to my bill (I'm on VIP50 so no monthly extra) all started off fine, then she had problems putting the order through as 'everyone is upgrading to TIVO' so she promoised to call me back in under 30 mins

60 mins later no call back, called back and no install date, VM will call me back in 24 to 48 hours for an install date :banghead:

Orignial customer service agent finally called back after 2 hours and offered an install date of the 13th April! accepted an install date of the 19th :)

Moving my V+ box upstairs and replacing my VHD box, Sky HD will be transferred from my V+ to my TIVO

Re: General TiVo Discussion Part 2
 

They are right to add the TiVo charge though, it's just the discount takes it off on VIP50/100. I think this is were some confusion is coming in.

Glad you got your install sorted :tu:

---------- Post added at 15:41 ---------- Previous post was at 15:40 ----------

2011, I realise you are being facetious ;)

Re: General TiVo Discussion Part 2
 

Mmmm, I was thinking the baby Tivo was the way to go but waiving the monthly fee and free installation definitely swings it back to the big fella.

I'm out of the country until Thursday evening and so can't call to order. I'm not getting one until July am I? :cry:

Re: General TiVo Discussion Part 2
 

Thats fine, it just wasn't explained very clearly, no mention of a discount just an extra £3, all they have to say its its an extra £3 a month, but you will get a discount being on VIP50 so that the total amount won't change

Re: General TiVo Discussion Part 2
 

going out all week,anyone can call up from next monday,been waiting since dec 1st 2010.

Re: General TiVo Discussion Part 2
 

I was offered an install for Wed, and I'm in Watford

Re: General TiVo Discussion Part 2
 

not sure what your point is? Pre reg's get first pick of installs this week.

Anyone who didn't pre reg is looking at May/June install going by the very healthy responce from our pre reg customers.

Re: General TiVo Discussion Part 2
 

Still no e-mail yet, not to fear 4 more days left yet, DF what sort of dates are pre regs looking at for install most before end of this month?

Re: General TiVo Discussion Part 2
 

anyone in uddingston area had an email?

Re: General TiVo Discussion Part 2
 

Hi,
Not sure what to do? Want to order Tivo (not got my email yet, but I pre-registered, so hopefully in the next few days.....) but I think maybe I should wait until they've got BBC red button working.
If I order (and pay) in April to get the £40 install waived, can I ask for an install date later in the year - at least after Wimbledon, which I always use the BBC red button service for?
I know I could just wait until July and get the 'baby tivo' for a reduced cost - but having read how Tivo works, I think that the 1TB hard drive will be necessary to store everything that it records via Wishlists/Suggestions?
Currently getting very fed up with the small capacity of the V+ as just about everything I record is HD and I keep having to delete things I would like to watch because the drive gets full up.
So difficult - wait or not? The other thing that is making me think perhaps I should wait is the number of posts on forums all over the place saying that people are having problems with the tivo. I believe September is the next proper firmware update to solve a lot of the issues?
I keep going round in circles - one minute I want Tivo NOW, and the next I'm thinking of waiting 'til the Autumn....... What do others think?:D
Cheers....

Re: General TiVo Discussion Part 2
 

Most should get install this month.

Re: General TiVo Discussion Part 2
 

Called sales and install date is Wed 20th. Never received today's email (but never got the Dr Dean or follow up either), the lady on the phone asked for a code but just told her I didn't have it to hand. Confirmed I was pre-registered though so got free install confirmed, offered next Monday but took Wednesday 20th. (Glasgow G66 Postcode)

She had to ask me how many boxes I already had, surely she should know that looking at my billing. Anyway I asked if there was any cost difference in what box is swapped out, as currently have V+ Hd downstairs and a V Box upstairs as the secondary box, but she said it doesn't matter and I would be better keeping the V+ box (does that seem right?)

Asked her to transfer me to the billing department after it so I could confirm I would only see a £3 increase in my monthly service charges and none of my discounts and retention deals would be affected, but she managed to transfer me to Virgin Mobile PAYG who then managed to transfer me to Virgin Mobile Broadband.. ahh well can't have it all!

Re: General TiVo Discussion Part 2
 

We are doing code drops quite frequently TBH. Plus people tend to post about problems on internet forums rather than the good things.

If you've got multi-room then you can always use a non TiVo box to access red button in mean time?

---------- Post added at 16:22 ---------- Previous post was at 16:20 ----------

It's not being done by area.

Re: General TiVo Discussion Part 2
 

[QUOTE=Manster62;35210378]Hi,

I was like you but when it came to and I got a chance to order a little gremlin in my brain took over and that was that.:shocked:

Re: General TiVo Discussion Part 2
 

Thanks DF,

Yes, do have multi-room - but to be honest the second box is in the bedroom and the TV up there is so bad (CRT, non-widescreen!) :( Love to watch Wimbledon on our 40" LCD. Can the boxes be easily swapped back and forth as required without any difficulty? :dunce:

Cheers,

Re: General TiVo Discussion Part 2
 

Yeah, there is only HDMI/Scart and the usual cable input and power cords. Fairly simple to swap over.

Re: General TiVo Discussion Part 2
 

Okay - cheers DF - that sounds quite a good option. May get Tivo now and then just swap the boxes over for Wimbledon fortnight. Will it cost any extra to keep the V+ instead of the plain old Virgin box I have upstairs?

Thanks

Re: General TiVo Discussion Part 2
 

Question for the staffers?

The box that we are having installed in the next week or so, will it be a later hardware and or software version that the boxes the staffers have had for the last while?:confused:

Re: General TiVo Discussion Part 2
 

Very easy to swap boxes if I were you I'd take advantage of the free install , don't forget V+ , Sky+HD all still have little bugs a STB is always being updated.

Re: General TiVo Discussion Part 2
 

No, charge should be the same as your standard box.

Re: General TiVo Discussion Part 2
 

If you are using the TiVo to replace an existing box there is no further charge. But if you are going to keep an existing box as an extra box there is a charge.

Re: General TiVo Discussion Part 2
 

Should be the same as regular staffers, some staff have "test" boxes though.

Re: General TiVo Discussion Part 2
 

Cheers, Muppetman.

Yes, I think I'll probably go that way - getting excited now! Just got to give my husband the final push - he always takes some persuading with new gadgetry, but usually comes round to my way of thinking.....:angel:

Re: General TiVo Discussion Part 2
 

Go on, you know it makes sense. Use your feminine charms:cool:

Re: General TiVo Discussion Part 2
 

Just tell him the Hard Drive is filling to easy on your current box and you need more space to record , he'll soon come around LOL :D

Re: General TiVo Discussion Part 2
 

;)

Re: General TiVo Discussion Part 2
 

Any regrets muppetman?:)

Re: General TiVo Discussion Part 2
 

Has anyone ordered 2 today? Just wondering if they will let you. We want one for upstairs as well, and with the little difference in price (ie the extra £40 install) we figured we'd like to go with the 1TB upstairs as well. Hoping we can get both installed right away.

If that's the case looks like I'll be doing a lot of recording off the V+'s to the extra hard drives over the next little while (or else not sleeping at all to watch and clear out LOL).

No email for me yet and it's 4:30pm here :( I don't even care if they call me Dean - just send me an email :'(

Re: General TiVo Discussion Part 2
 

Got my email today and phoned up for the Tivo offer only to be told that I would loose out on the six month special rate I am on if I took the Tivo deal. Meaning that I would pay full cost. can this be correct as I am saving £25/month until July and don't want to pay the extra just for the Tivo box

Re: General TiVo Discussion Part 2
 

Hey I have just had a thought I would like to see the sales teams wage packets at the end of the month due to the amount of TIVOs that have been ordered?

---------- Post added at 16:43 ---------- Previous post was at 16:41 ----------

Just call again and when or if they say this ask them to check with their manager as one of the staff should be able to confirm that you should be able to keep you discount as well?

Re: General TiVo Discussion Part 2
 

Well, with reports of people ringing up and ordering Tivo without the email, the thought of being pushed further down the install que became too much I'm afraid.

I rang CS via 150 and was upfront with them; I said I'd pre-registered on day one, and hadn't yet recieved the order email, but said there were reports of people ordering without the emails and I was oncerned that install dates would get furthrer and further away for those who waited for the emails.

They gave me my authorisation code and the number to ring.

When I rang that number, I explained this to the CS agent and they said they had been authorised to take orders from people such as myself who hadn't yet recieved the email. at which point I was glad I'd decided not to wait

I've got installation this Friday.

If VM had followed the system they set out, I would have waited for the email, but sadly they didn't.

Re: General TiVo Discussion Part 2
 

I've got to be honest and say I'm 100% happy with my Sky service however I would never say I wouldn't come back and take a TIVO , I'm looking forward to your opinions as I know from your posts you'll tell it as it is. My only scepticism on it becoming mass Market is it seems more techy and I believe VM need to educate people well on it's many features.

Re: General TiVo Discussion Part 2
 

Well done for you as they say what is good for the goose is good for the gander:erm:

You will love your TIVO.

Re: General TiVo Discussion Part 2
 

Thanks, would I need some sort of confirmation. I can see them agreeing and than charging me the full rate!

Re: General TiVo Discussion Part 2
 

Yes, I ordered two to replace both V+ boxes; Saving the installation costs was a good incentive to do it now rather than wait.

Re: General TiVo Discussion Part 2
 

I won't judge you. However, what was the earliest install date they could offer you? If dates are pushing out to May then I may have to succumb too.

Boz

Re: General TiVo Discussion Part 2
 

You'll be counting the days now :D

Re: General TiVo Discussion Part 2
 

Great - thanks for that!!

Now if I could just get that email.... (sigh)

Re: General TiVo Discussion Part 2
 

This friday was the date they offered; I assumed it would be the first available and took it.

Re: General TiVo Discussion Part 2
 

All should be noted on your account if agreed and if I am not mistaken all sales calls are recorded any way?

Re: General TiVo Discussion Part 2
 

Is it Friday yet? :D

Re: General TiVo Discussion Part 2
 

In reference to my previous post my webmail is actually loading now (kept on erroring out earlier - over several hours) but so far no email even though I'm a VIP customer. Ah well guess I'll wait and see tonight.

What times is the phone line open for the number they provide in the email? i.e. what times can you order from/till?

Re: General TiVo Discussion Part 2
 

I'm looking forward to seeing more people's comments now there's so many getting installs.

Re: General TiVo Discussion Part 2
 

Just do what other have been doing and what Passingbat did due to their frustration.

Re: General TiVo Discussion Part 2
 

I have just booked my upgrade to the TIVO 1TB on the VIP50 being done on 13/4/10

I currently have the VIP 20 package with an additional V+ box and the HD movies on my main HDD box this is costing me £112 per month .

The new set up is costing

Activation £149.99
Monthly payment £115.00

This include the instalation, the resitiing of my old VIP HDD box as my second box and the removal of my existing second V+ box.

My Modem is being replaced as well to give the 50mb connection also included in the above costs.

I also confirmed that my contract is not extended to a new one so is still a 30 day rolling contract and not a new 12 month or 18 month contract .

My phone number , email account, addresses and services will not be changing except for the faster Broadband connection .

Re: General TiVo Discussion Part 2
 

Should these sales staff be advising that it is a new 12 month contract while on the phone taking your order?

Re: General TiVo Discussion Part 2
 

Can i just check something please.

When i book Tivo will i have to pay the £149 there on the phone or does it get added to my bill?

if so when does it get added to bill? will it be on the day of install?

Re: General TiVo Discussion Part 2
 

The £149.99 charge is added to your next monthly bill , then again i pay by direct debit so that is what they said to me.

Re: General TiVo Discussion Part 2
 

When I got mine they said that I would have to sign in to a new 12 month contract for just the TV ( I am a VIP50 customer so the other services are un-affected ).

So I would say yes.

Re: General TiVo Discussion Part 2
 

Don't worry, I shall keep you well informed!:D

Re: General TiVo Discussion Part 2
 

Is £115 right for that? VIP50 should include the Sky Premium HD free for a box and also includes the Tivo charge free. Don't see where the rest of the £10-£15 (not sure on exactly how much VIP50 should be) comes from?

Re: General TiVo Discussion Part 2
 

Hi, Hope someone understands my questions as it's sounds a bit confusing when I read it back, so hope someone can help! I'm currently on VIP20 with an extra V Box in another room (so I have a V+ box downstairs, and 2 V Boxes in other rooms if that makes sense?!) and am currently paying £105.04pm (and I can't work out how it's that much per month as when looking on the website, I make it to be £102.05pm with an extra box?). I received my TIVO email offer today and rang up and am having it installed this Friday, and I have upgraded to VIP50 and asked for my V+ box to replace one of the existing V boxes and asked for the additional V box to be removed so I will just have the TIVO and the V+ box, but my question is I was told that would be £100.55pm. Is that correct or will I have to pay extra per month for the V+ box being my additional box? Also, will I just pay the £149.95 installation fee or will there be extra charges for increasing to 50mb broadband etc. I should have asked when I called, but I was too excited about getting the TIVO to ask at the time! Thanks.

Re: General TiVo Discussion Part 2
 

I look forward to reading your opinions :D

Re: General TiVo Discussion Part 2
 

That's cool, I'll sit it out til the email arrives.

Thanks

Re: General TiVo Discussion Part 2
 

The £115 is for XL tv, all Sky premuim channels including the HD movies a TIVO 1Tb box and my existing HDD V+ box, phoneline, 50mb BB, free calls to landlines 24 /7 ( 01, 02, 03 numbers only ), reduced mobile calls and international and free calls to virgin mobiles .

Re: General TiVo Discussion Part 2
 

Wouldn't it be great if they could turn the 10mb modem in the Tivo into a sort of Slingbox app, so you could login to watch your tv from anywhere.

Re: General TiVo Discussion Part 2
 

I'm currently on VIP20 and upgrading to VIP50 with TiVo. I was originally quoted £100.55 a month, then after being on hold was told it would be £105.60 with the Caller ID I currently have. I am also keeping my V+, with it going to another room to replace the V HD in there.

I was also quoted the £149 activation for TiVo and £30 activation for going to 50 meg BB.

Re: General TiVo Discussion Part 2
 

I find it difficult to see how Caller display is £5.

Re: General TiVo Discussion Part 2
 

Thanks for the reply. How much is Caller ID as I dont have it (Can't get it in my area!) I wondered if I would have to pay extra for installment of the larger Broadband Speed, but its naughty they didnt tell me that! Thanks.

Re: General TiVo Discussion Part 2
 

It's £2.05 ain't it?

Re: General TiVo Discussion Part 2
 

Just looked it up and it's £2.05 so they are charging an extra £3.00pm for the V+ box? Does that sound right or maybe the person at Virgin didnt take off the £3 monthly charge for the TIVO as VIP50 customers are getting it refunded, I belief?

Re: General TiVo Discussion Part 2
 

Sounds like they forgot to take off the £3 Tivo charge for VIP50

Re: General TiVo Discussion Part 2
 

I have been with Virgin Midea and its previous incarnations ( Bell Cable , Cabke and Wireless , Ntl ) etc for over 20 years , i have found that if you don;t ask or question why they are charging something they just charge you ...The Customer services people have some discretion , so if you ask or question an instalation charge or the cost of something they can wave it .

The motto is if your don't ask you don't get.. So haggle and get the best deal for yourself , it has saved me money many times .

Re: General TiVo Discussion Part 2
 

Just looked at the small print on the email I received and it says on the bottom that there will be a £30 one off activation charge for upgrading from 20mb to 50mb.

Sorry, just seen the above reply to someone elses question that was similiar to mine so all my questions have been answered.

Re: General TiVo Discussion Part 2
 

Is it true that when you have a Tivo at £3 per month. You dont have to pay multiroom of what you did when you had 2 v+ boxes. So I would save £2 as I payed £5 for multiroom.

Re: General TiVo Discussion Part 2
 

Multiroom is still £6.50, so it would be £6.50 + £3 for TiVo surely (unless you're on VIP).

Re: General TiVo Discussion Part 2
 

Finally after 5 phone calls lasting a total of an hour and a half Ive finally got an install date for Saturday.
The person I spoke to seemed to think that as Ive ordered Tivo I now wont get my Sky Premium HD till my Tivo installed, surely this is wrong :shocked:

Re: General TiVo Discussion Part 2
 

I think I will leave it then. thought I heard of multiroom being scrapped if you have Tivo.

Wont be able to afford Virgin Media soon unless I find a way of getting more money.

Re: General TiVo Discussion Part 2
 

The way i read the £30 activation fee to 50mb says "up to 20MB " i asked when i was upgrading today from 20 to 50 and was told that the only additional charge for moving to the Tivo 1tb on VIP50 was £149.99 which would be charged to my next bill , i confirmed all the charges at the end of the call and was assured that all i would pay for upgrading to VIP50 with HD movies and instalation and keeping my HDD Box as my second box was £149.99 .

So i presume the wording can be read as " upto but not including 20MB " from what i was told by the person who handled my upgrade as she did ask me to hold while she checked it all and my question about the contract not being renewed and remaining on a 30day rolling contract and not a new 12 month one .

Re: General TiVo Discussion Part 2
 

Phoned up and sounded like it was a Indian lady but spoke perfect english so ordered the Tivo for installlation 18th april, they never asked for the code at all just made sure i was eligible.
Very happy bunny now.
:):):):)

Re: General TiVo Discussion Part 2
 

I will stick with my untrusty SA V+ box until I get Freesat :D

Re: General TiVo Discussion Part 2
 

As i see you are on the VIP50 pack and you will receive them already? So the only thing that I can think of is that is that you have requested them to be changed to the TIVO?

If the above is so you will continue to get them on your normal box and then when the install goes they will be switched to the TIVO box?

Re: General TiVo Discussion Part 2
 

[/COLOR]

Just call again and when or if they say this ask them to check with their manager as one of the staff should be able to confirm that you should be able to keep you discount as well?[/QUOTE]

Many thanks, did what you said and they said it would make no difference to my present discount. Have booked for Wednesday afternoon d- did not even ask for my offer code;)

Re: General TiVo Discussion Part 2
 

I was told the tivo charge was per account, not per box, so multiroom is still £6.50, wheather the second box is a V, VHD, V+ or Tivo.

Re: General TiVo Discussion Part 2
 

Yes, so £3 for your main TiVo box and then £6.50 for your second box, is what I'm assuming.

Re: General TiVo Discussion Part 2
 

Glad to help and also glad you have got it sorted:D:D:D:D

Re: General TiVo Discussion Part 2
 

Thats what I thought but the lady said they would be deactivated from my V+ today and id get them back when my Tivo installed, I was gobsmacked

Re: General TiVo Discussion Part 2
 

Mine still stopped on the box till the TIVO box was installed, so I would call back and just make sure ( or call CS ).

Re: General TiVo Discussion Part 2
 

Cheers Devil, just checked and still on my V+ at moment so heres hoping.
Roll on saturday :)

Re: General TiVo Discussion Part 2
 

Maybe one of the nice Virgin Media staff who post on these forums can clarify that if we are upgrading from VIP20 to VIP50 whether we do or don't have to pay the £30 additional charge along with the £149.95 TIVO activation charge. Much appreciated, thank you.

Re: General TiVo Discussion Part 2
 

Glad for you and you will love it:D

Re: General TiVo Discussion Part 2
 

Slightly off the poiint query , does anyone know how many Tivo boxes and customers moving to 50mb connection are going to happen over the next few weeks as sounds like there are going to be a lot , so will the Backbone be able to handle the load or will there be outages and balancing plaguing us for the coming months ...I hope not but new things can bite you in the bum lol.

Re: General TiVo Discussion Part 2
 

They have been doing upgrades all over the show so i think that all will be well?

Re: General TiVo Discussion Part 2
 

£100.55 is the right price for the VIP 50 even with the V+ as your spare - that's what others are paying. As for the broadband, when I upgraded to VIP50 a few months back there was no installation for upgrading the broadband (I decided to go to VIP50 rather than 30 as it saved the £30 installation fee). I don't know if that's changed though.

Re: General TiVo Discussion Part 2
 

Thanks for your reply, hopefully that'll be the case for me. :)

Re: General TiVo Discussion Part 2
 

I shouldn't think we'll have any issues as far as outages are concerned. :)

Re: General TiVo Discussion Part 2
 

Thanks for that DF I did try answering but need clarification and I thought that you had gone to sleep on here:p::D:D:D

Re: General TiVo Discussion Part 2
 

Just come back from a short shopping trip ;)

Re: General TiVo Discussion Part 2
 

Just trying to order now - the CSR is insisting that there is a £3 per month fee despite being on VIP50 and the email saying I don't have to pay it!

Re: General TiVo Discussion Part 2
 

Just thought I would post some info just in case it stings others later after TIVO order.

I'm on VIP50 and requested to upgrade to TIVO, as a family member works for Virgin I get a discount that’s called mates rates.
The sales team are unable to apply any previous discount rates you may of got and you are signing up to a new 12 months contract at the VIP20/50 or 100 rates advertised

So if there are others who have just ordered who thinks existing discount/mates rates will continue you may want to double check with CS.

I'm having problems and cancelled my order.

Re: General TiVo Discussion Part 2
 

charge will go on, but it gets discounted off.

Re: General TiVo Discussion Part 2
 

Just off the phone from the sales team, install booked for 18th April in the afternoon. Keeping the V+HD box and staying on VIP20 - have read of so many problems with the superhub I didn't want to risk any upgrade to the broadband. Happy bunny!

Re: General TiVo Discussion Part 2
 

Ask them to check with another sales rep or with their manager?

Re: General TiVo Discussion Part 2
 

She's asking now!!!!!!

Re: General TiVo Discussion Part 2
 

I have Freesat on my old sky dish. I can highly recommend the Humax DVR.

Re: General TiVo Discussion Part 2
 

Thanks for the clarification on the outages question DF and Devil .
I have just spoken to CS again and questioned the £115 monthly charge and they checked it and then applied the proper discount i should be getting for VIP50 Tivo 1Tb plus a second V+ HDDbox ( not Tivo) with all packages XL, Sky Premuim channels and HD movies , 50MB upgrade from 20MB installation of all and the cost is only 149.99 for installation and activation and the monthly charge is £103.55 so that reduces the price i was told ealier today by £11.45 .

Re: General TiVo Discussion Part 2
 

Now confirmed as no extra charge!

Re: General TiVo Discussion Part 2
 

£103.55 It seems that they have done this and you are getting charged the £3 TIVO charge? Or do you have anything else on your package?

---------- Post added at 18:34 ---------- Previous post was at 18:34 ----------

Glad for you :D:D:D:D

Re: General TiVo Discussion Part 2
 

After receiving my email this morning I have been "chomping at the bit" to get home and order, but I must say that some of the reports on here left me a little anxious as to the whole process.
Fortunately the whole experience has been an absolute pleasure. I was on the phone for less than 10 minutes to a very knowledgable fellow who booked me a installation on the 14th. He confirmed the prices were exactly as I had expected and also sorted a wee outstanding matter for me.
First class service VM. (hasn't always been the case for me). I hope those of you that have had problems get them sorted. Bring on Thursday!

Re: General TiVo Discussion Part 2
 

This thread is dealing with general tivo discussions. Should we have a new one for newby installs that are about to begin this week?