Re: 20 Mb/s to 30Mb/s free upgrade
 

quick speed test.

https://www.cableforum.co.uk/images/...011/02/151.png

Re: 20 Mb/s to 30Mb/s free upgrade
 

Funny how they quote expected speeds then link a page about "speed honesty" yet the numbers they spout are wrought with hypocrisy.

They couldn't even get their own prices right, criticise Infinity for having speeds dependant on location (and then conveniently forget to mention their 3mb upload speed is actually 1mb in most locations), wildly overestimate their own expected download speeds based on data only they can see (and which disagrees with the most recent publicly available data). They claim to be honest by publishing average speeds then publish average speeds that are completely different from the data they claim it's based on! Oh and also conveniently omitted is their policy of reducing your speed by 75% if you use your full connection for more than 20 minutes at peak times.

Mhmm. Speed honesty.

[Edit] Dammit, spelling. Anyone know how to get Firefox 4b10 to spellcheck?

Re: 20 Mb/s to 30Mb/s free upgrade
 

there is no 20mb any more its
10mb
30mb
50mb
100mb

http://shop.virginmedia.com/broadband.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

It's what's known as "cherrypicking!" https://www.cableforum.co.uk/images/...011/02/135.jpg

Re: 20 Mb/s to 30Mb/s free upgrade
 

Quick question:

Is the SuperHub a worthwhile upgrade over a standard wirless-n router? I gather it is basically a wireless-n router?

Thanks

Re: 20 Mb/s to 30Mb/s free upgrade
 

My bill states that I am paying £20.75 for M Broadband so why is the new
30mb service £18.75

Re: 20 Mb/s to 30Mb/s free upgrade
 

Surely you mean they aren't selling 20Mb any more!

Re: 20 Mb/s to 30Mb/s free upgrade
 

indeed, VM not area dependent for performance? :rofl:

Re: 20 Mb/s to 30Mb/s free upgrade
 

It is a modem/router combined and the modem side can handle 8 downstream channels and 4 upstream channels. The router side is c**p!

Re: 20 Mb/s to 30Mb/s free upgrade
 

Mine's coming on Thurs afternoon - the missus is off that day anyway. I've self installed the last two hubs myself but I guess there must be some levels issue like Whizzard says.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I would more rather say what VM did is lieing.

There is numerous lies in their statements.

You dont have a problem with VM saying this?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Mine's coming on Thurs afternoon - the missus is off that day anyway and I've got an early finish. I've self installed the last two hubs myself but I guess there must be some levels issue like Whizzard says.

Re: 20 Mb/s to 30Mb/s free upgrade
 

If you have a spare superhub qasdfdsaq is looking for one to canabalise!

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thanks, would you say its worth upgrading then?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Maybe not for new sales, but 20mb still exists.

Broadband package
Size: S
Size: M
Size: L
Size: XL 20
Size: XL 30
Size: XXL

http://shop.virginmedia.com/help/tra...nt-policy.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

i may mean that but does it really matter.
are you bored and feel the need to correct me for something to do ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

It is for a 50% speed increase without a monthly increase, infact my bill has gone down 50 pence.

Re: 20 Mb/s to 30Mb/s free upgrade
 

:D:D:D
I'll even cover postage :p:

Re: 20 Mb/s to 30Mb/s free upgrade
 

So what do I have to do to upgrade? If the monthly cost has gone for the 20mb package do I get price reduction? What is this number I need to phone?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Next week is a good idea. I'm sure there are more than 20 people with a superhub and it's not clear for us yet which way this will go.

I forget to add in my previous post that customer services is closed on Sunday while they do system upgrades. So hopefully all should be fine for next week. Fingers crossed.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I went through 150

Re: 20 Mb/s to 30Mb/s free upgrade
 

Sorry I meant, is it worth having the SuperHub over the wireless-n router I already have? Or do you have to have the SuperHub to upgrade to 30mb?

Thanks

Re: 20 Mb/s to 30Mb/s free upgrade
 

You have to have the Superhub as you need DOCSIS 3.

---------- Post added at 11:48 ---------- Previous post was at 11:46 ----------

You can either upgrade online http://shop.virginmedia.com/existing...broadband.html or phone CS, the number i used was 0845 454 1111.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Who says the monthy cost has gone? You have a service, you pay for it. If you wish to upgrade to 30Mb ATM it will cost you £30 for activation. Meantime you keep paying the cost of your 20Mb service.:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

Meant to say 'gone down' :dunce:

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm doing my best for you! :D:D:D

Re: 20 Mb/s to 30Mb/s free upgrade
 

Mine's gone down.

Re: 20 Mb/s to 30Mb/s free upgrade
 

when I plug in my superhub will it automatically go on the 30mbit speeds?

my modem right now is still on 20mbit.

Re: 20 Mb/s to 30Mb/s free upgrade
 

What?! Problems already?!

Most surprising!

Re: 20 Mb/s to 30Mb/s free upgrade
 

I think they meant their price, not the service. ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Same here, but I'm guessing it won't get the 30mbit config file until the servers detect the presence of a docsis3.0 capable modem.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Can a passing mod please put the upgrade link on the first post to make it easier for everyone. :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

If you fill in the form online do they just process the upgrade, or will then send and email asking you to call them like they normally do. Defeating the whole object of upgrading online.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Seen on the existing customer offer page that they are now waiving activation and installation payments on the 50Mb package.......If I'm going to pay £30 activation anyway for the 30Mb package why not save on this payment and it will pay for 6 months of the price increase for the 50Mb package......

Question is now do I really want 50Mb?????

Re: 20 Mb/s to 30Mb/s free upgrade
 

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ooh, that's interesting.:)

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'd hang on. 30mb will probably be getting a free upgrade to 50mb anyway.


*runs*

Re: 20 Mb/s to 30Mb/s free upgrade
 

No menus on that 0800 number, sweet, short conversation, superhub being delivered sometime Thursday by UPS and apparently my bills £1.50p/m cheaper afterwards to boot :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Did they say it was a 12 month contract like they did with me?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ok - quick update. Called retentions again and they said that if I wanted to upgrade to 50mb it would cost more as I'm on a deal even though they're charging new customers the same for 50mb as what they were charging for 20mb yesterday. But the good news is that systems are just starting to be upgraded for 30mb and it should be completed by the end of the week. So next Monday, I'll be checking again.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Never asked, but I always assume it will be whenever I change any part of my services.
Honestly, I don't care either way. I haven't switched providers in 12 years and only ever phoned 'retentions' once in that time so it's not like I'm going anywhere else ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Identical experience here. the whole process from dialing the number to putting the phone down lasted all of 4 minutes!!!

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just ordered.
However being at work, I'm unable to access my email.
Will I need to ring up, or is it all being done without the need of calling them up?
Alternatively, will they call if anything?

Sorry about the questions :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

For those of you who are getting the superhubs you'll have the "pleasure" of activating them via the Indian call centres. Have fun!:) But apart from that, the process was seamless when I got mine and on Christmas Eve too.

Re: 20 Mb/s to 30Mb/s free upgrade
 

You need to check your email because when i did it on the 18th of Jan i got an email on the 19th asking me to phone them, this was probably due to the system saying i needed a manned install.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thanks for the reply! :)
Ah yes, I remember ringing up before and the call centre lady was thinking "What the hell". That was a funny and weird conversation.

Will let you know later at about 5 how things went.

Re: 20 Mb/s to 30Mb/s free upgrade
 

why cant do online activation, far more efficient.

if I dont get a uk rep for activation I will consider returning to sender and £30 refund.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just rang the 0800 number to see if I deffo needed a tech and the nice young lady said as the 30mb is a new rollout everyone upgrading will be needing a technician to come and make sure it's working OK. lol. I didn't bother arguing it, it'll still be here on Thurs - just brought by VM man instead of HDNL man. Was just trying to save someone the bother to be honest.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thats abit of a **** take, upgraded to 50MB yesterday and they charged us £20 activation which is getting added to the bill.

Needless to say I will not be paying it

Re: 20 Mb/s to 30Mb/s free upgrade
 

It says £20 activation for 50Mb on their site.

Although saying that on the page before in the terms it says this....

If i was you i would phone up and cancel until you get it free.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Customers offers

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm presuming those who do go down the 50Mb route will probably get credited the £20 if you ring up?

---------- Post added at 13:06 ---------- Previous post was at 13:01 ----------

Ah, I've just had a look on the broadband section of the Virgin Media site, and XL is now 30Mb.
Good move for new customers :)

Apologies if this has been covered before, but this thread advances a page everytime I have a look at it (hard to keep up) :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

If you click 'First unread post' then you can't lose your place. :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

What number are people calling please?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Oo, good idea. Thank you :)

Haha, you're welcome to the feedback!
Another star for you :p:

Re: 20 Mb/s to 30Mb/s free upgrade
 

OK....Now realized the XL package is now £1.50 cheaper. So the £30 activation charge saved would pay for nearly 5 months of the 50Mb upgrade package.;)

mmmm

Re: 20 Mb/s to 30Mb/s free upgrade
 

mmm:dozey:

Re: 20 Mb/s to 30Mb/s free upgrade
 

Currently have XL 20mb and the Superhub. Cant wait to get home and see if it has changed to 30mb.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Has the price of 50mb gone down as well then?

Re: 20 Mb/s to 30Mb/s free upgrade
 

got a point. Might as well upgrade to 50Mb for 6 months which costs £30, then downgrade to 30Mb after the 6 months and pay no £30 fee.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Not unless you pay £30.;)
http://pressoffice.virginmedia.com/p...140&highlight=

Re: 20 Mb/s to 30Mb/s free upgrade
 

It went down at the beginning of November but not since then.

Re: 20 Mb/s to 30Mb/s free upgrade
 

But I dont need to exchange my modem for Superhub.

I am still in my 28 day period from upgrading from 10mb to 20mb, so I can jsut cancel that, then ring up again and upgrade for free. Which is pointless. So either way, I am not paying £30.

Re: 20 Mb/s to 30Mb/s free upgrade
 

A few customers on here today have said they didn't need to pay the £30 activation fee because they already had the Superhub.

http://www.cableforum.co.uk/board/35163360-post757.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

[B] Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge. [/B]


Does this mean that because I'm on a retentions deal to keep me as a customer I'm unable to pay the £30 for this upgrade from XL20 to XL30 unless I'm willing to go on standard pricing and lose my discounts?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yes.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Bah.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I think there should be no such thing as retention deals, VM should market the price they feel is competitive, it should be the same for everyone except when service is faulty.

So it seems either VM are overcharging the average punter, and then give a proper price to those that threaten to leave, or they selling at a loss to keep customers.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Really?
I have a loyalty discount (same as retentions deal??) and I was told that there would be no change to my prices or contract

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm not sure the two are necessarily the same thing - someone on staff may be able to clarify. Nevertheless, more than one person on a retentions deal has phoned up this morning and been told they will have to pay the regular price in order to get the uplift to 30Mb, and has reported this in this thread.

If you have phoned up, been told otherwise and have now taken the 30Mb uplift, I'd be checking your next bill very closely if I were you, just to make sure you really do still have your retentions deal.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thinking of upgrading from 20-30 Mb but that costs £30. As an existing customer is it now free to upgrade to 50 Mb?

Re: 20 Mb/s to 30Mb/s free upgrade
 

I have a loyalty discount and my bill actually went down 50p as the discount increased by 50p.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm on the Triple XL package for £60 something a month?
can I still get the free upgrade to 30mb/s

Re: 20 Mb/s to 30Mb/s free upgrade
 

It's free installation and activation if you want to upgrade to 50Mb currently, obviously your monthly bill will increase though.

---------- Post added at 14:25 ---------- Previous post was at 14:24 ----------

Yes you should be able too, unless you have some kind of retentions deal in which case i am not sure if your bill won't increase, either request the upgrade online or phone up and try.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I will be checking my bill very carefully, as I asked for confirmation that my monthly charges would stay the same, and the only difference would be a one off cost of £30, and the nice gentleman from Customer Services confirmed this (I also checked that the £30 one of cost was inclusive of VAT, and that was confirmed.)

I currently have the following credits every month on my bill (taken from my current bill).

Triple Combo Loyalty Discount
Add Set Box(es) Discount

Re: 20 Mb/s to 30Mb/s free upgrade
 

It hasn't.

---------- Post added at 14:37 ---------- Previous post was at 14:31 ----------

Read my earlier posts, or if you can't be bothered try again next Monday. If its a case of waiting a week for a possible, repeat, possible free upgrade, then its worth waiting.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Correct, it won't. It's not *every* 20mb connection being upgraded, you need to have it activated. That's going to cost £30 unless you [can] sweet-talk a deal.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well I have got 20mb without a superhub, how do i get the 30mb ????????????

Re: 20 Mb/s to 30Mb/s free upgrade
 

---------- Post added at 14:25 ---------- Previous post was at 14:24 ----------


Just phoned them and talked to someone called Chris and he said it would cost £40 to upgrade from 20 Mb to 50 Mb so i obviously said no.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Up to five years ago, I always paid full price, but kept reading about these deals. I remember coming here and saying that its unethical, or something similar. Then it was pointed out to me that VM don't have to offer the deals and there is still quite a mark up on them. So the reality is the retentions deals are the standard price, and the "normal" prices are inflated.

Before someone cries foul, don't forget the line rental charge, which by the way is going up in April. You are paying for a bit of old copper wire, but as Berkett has admitted, the reality is its a connectivity charge which is where they make their money.

So don't feel guilty hitting the retentions number, I've never looked back since and saved hundreds as a result.

VM don't have to offer me a free upgrade to 30mb, but based on past experiences I am very confident they will in the next week or so. But if in the end I have to pay £30, so be it.

Re: 20 Mb/s to 30Mb/s free upgrade
 

No disrespect, but what did you expect - a freebie?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just ring up, apply for it, accept the £30 activation fee.

Then sit back and wait for your superhub to be delivered, connect and -DONE!

Re: 20 Mb/s to 30Mb/s free upgrade
 

No i expected what people have been saying and that was that upgrading to 50 was now free.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Do it online http://shop.virginmedia.com/existing...broadband.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

If you want 50Mb then upgrade!

Re: 20 Mb/s to 30Mb/s free upgrade
 

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm trying my best to sweet talk them, but my charm just ain't working today!:) And then there's the tivo to come, which I will get a deal on, more confident on that than this.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Huh?

Not sure why you're directing that at me, did I miss something?

Also, the "try again next Monday" comment seems a little confusing. Are you under the impression that I've called in yesterday and didn't get what I wanted or are you suggesting that I should simply call every Monday trying my luck?

I'm not after a free upgrade, I'm willing to pay the one off £30 but I couldn't afford to remain a customer if I lost my discounts.

Maybe I'll get lucky and everyone else in my area will move to XL30 instead and then I can recieve a decent XL20 service on the old Docsis 1.1-2.0 system.

Re: 20 Mb/s to 30Mb/s free upgrade
 

The reason i wanted 50 Mb is because it's free to upgrade not £40 but after SnoopZ helpful post i phoned back up and the £40 was knocked off so now i have excepted the 50 Mb upgrade.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Result then.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I think its pretty clear that VM are using all their new products and services as means and ways of aligning price plans and removing many of the legacy retentions deals at the same time, hence the resistance to haggling. I would imagine TiVo will have even stricter conditions applied.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I've made multiple posts today as I am in the same situation as you and was just trying to be helpful to you without having to type the whole lot out again, which I'm not going to do.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Normal discounts for bundle deals should still apply. Retention deals will most likely be cancelled and back to bundle deals.

Only way to find out is to ring in.

Re: 20 Mb/s to 30Mb/s free upgrade
 

...which is what I already did and posted the results on here....

Re: 20 Mb/s to 30Mb/s free upgrade
 

It won't, not yet anyway. It maybe a month or two before any kind of bulk uplift is done for 20Mb customers with superhubs.

Re: 20 Mb/s to 30Mb/s free upgrade
 

If it ever happens.

Nowhere has it been said that existing customers will get it free.

It has been said that those that can't afford the £30 activation fee can stay on their existing 20Mb service.

Re: 20 Mb/s to 30Mb/s free upgrade
 

So if you are on 10mb, the upgrade to 30mb is free? Thats what the terms say. Anyone on L upgrading to XL gets a free superhub.

So as I am in the 28 days "trial" period, its time to ring up, downgrade and then upgrade again.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Any customers recently installed to 20Mb with superhubs will not have to pay the £30. Eventually all of them will be moved to 30Mb automatically, again this will be 20Mb customers who already have superhubs

Re: 20 Mb/s to 30Mb/s free upgrade
 

No you still pay the £30 activation fee.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Would you like to give the source for this misinformation you are propagating??????????