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-   -   VIP/VIP+ New and Improved VIP Package (https://www.cableforum.uk/board/showthread.php?t=33667486)

BenMcr 24-10-2010 13:25
Re: VIP/VIP+ New and Improved VIP Package
 
You should get asked which box you want the Sky Premium HD channels on, but they may just put it on the V+ HD box automatically

You can use whatever router you wish, but I would make sure it's going to be ok for 50Mbit

Andrewcrawford23 24-10-2010 14:01
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by jab1990 (Post 35112673)
thanks,y
just another quick question, will i have to ask for the hd channels, or will they automatically put it on my v+ box.
Also when they install the new modem, do you have to use their router or can i use my current one?
if you use your current one and have any problems tech support will ask you go strauight to the modem

steveg 24-10-2010 17:55
Re: VIP/VIP+ New and Improved VIP Package
 
Use their router - you can always change it over after the installer leaves, as long as (as has been said) your current router will handle 50Mb, i.e. is an "N" router.

As for the channels, the installer had to make a call (twice) whilst at my home to get this working, but it only took a couple of minutes and all was good.

Have a PC ready and booted up in the room where the modem and router are to be installed as there are some thing he/she will need to do to activate and test the system - also make sure you get the wireless USB key as you are entitled to it (I don't need it, at the moment, but may do in the future so made sure i got it.

Incidentally, you might like to be aware that if your connection at home to your computer/s if like mine, a wired connection, then you can and likely will get 50Mb speeds. If however, you use a wireless connection, then expect speeds of around 30Mb, still good, but not AS good.....

Andrewcrawford23 24-10-2010 18:48
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by steveg (Post 35112821)
Use their router - you can always change it over after the installer leaves, as long as (as has been said) your current router will handle 50Mb, i.e. is an "N" router.

As for the channels, the installer had to make a call (twice) whilst at my home to get this working, but it only took a couple of minutes and all was good.

Have a PC ready and booted up in the room where the modem and router are to be installed as there are some thing he/she will need to do to activate and test the system - also make sure you get the wireless USB key as you are entitled to it (I don't need it, at the moment, but may do in the future so made sure i got it.

Incidentally, you might like to be aware that if your connection at home to your computer/s if like mine, a wired connection, then you can and likely will get 50Mb speeds. If however, you use a wireless connection, then expect speeds of around 30Mb, still good, but not AS good.....
the eingeer arent suppose to touch oyu computer they jsut install teh modem and the rest is up to you

BenMcr 24-10-2010 20:13
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Andrewcrawford23 (Post 35112847)
the eingeer arent suppose to touch oyu computer they jsut install teh modem and the rest is up to you
Not true. The engineers are supposed to get one PC hooked up appropriately to the connection and leave the customer sitting at the activation screen

steveg 24-10-2010 21:21
Re: VIP/VIP+ New and Improved VIP Package
 
BenMcr is correct they did indeed leave me at the screen to enter some details, but most certainly DID use the computer himself to bring up the required speed and do a test download

Gregsy 24-10-2010 22:32
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35111542)
Any VIP customer can get the V HD box simply by asking for it
I upgraded from VIP20 to VIP50 when it first came out. Recently I asked to have my V Box replaced with a V HD Box and was charged £20 for quickstart delivery and £49 for V HD box set up cost.

Feeling a bit miffed.

BenMcr 24-10-2010 22:53
Re: VIP/VIP+ New and Improved VIP Package
 
You certainly shouldn't have been charge the £49 activation, I would phone back and complain

Andrewcrawford23 24-10-2010 23:13
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35112877)
Not true. The engineers are supposed to get one PC hooked up appropriately to the connection and leave the customer sitting at the activation screen
there suppose to use there laptop plus the hub does require activation ;) well it aint meant to

steveg 25-10-2010 00:07
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Gregsy (Post 35112934)
I upgraded from VIP20 to VIP50 when it first came out. Recently I asked to have my V Box replaced with a V HD Box and was charged £20 for quickstart delivery and £49 for V HD box set up cost.

Feeling a bit miffed.
They tried that with me, but I kept bringing them back to the website which describes the package and that VM insist they will treat existing customers the same as new customers, eventually insisted on a manager, who immediately agreed and booked a date for an engineer to replace the box

EssDee 25-10-2010 00:24
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Andrewcrawford23 (Post 35112949)
there suppose to use there laptop plus the hub does require activation ;) well it aint meant to
Quote from the offer email

'To make sure you get the most out of up to 50Mb, we’ll send an expert engineer round to set you up. He’ll even optimise your PC so you get the best possible performance, all for a one-off £20 fee.'

They carry a disclaimer form that you sign so that they can install 'tcp optimizer' on your machine. This may be required on some machines to allow 50Mb to function optimally. Assured my installer I wouldn't need it, however he insisted on a 'speedtest.net' test on my laptop to check.

krazy 25-10-2010 10:29
Re: VIP/VIP+ New and Improved VIP Package
 
i ordered my upgrade to VIP50 last week but i got a "welcome letter" at the weekend and the list of service costs adds up to around £150 even with the credits listed. am i looking at this wrong?

EssDee 25-10-2010 12:47
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by krazy (Post 35113060)
i ordered my upgrade to VIP50 last week but i got a "welcome letter" at the weekend and the list of service costs adds up to around £150 even with the credits listed. am i looking at this wrong?
If you post the individual items on here I'm sure that somebody will help.

LFC Scouser 27-10-2010 18:07
Re: VIP/VIP+ New and Improved VIP Package
 
Well the true thing is sky arn't letting us have the channels because it could be a threat for them loosing customers to going to a more clear service that when its bad weather there tv wont have interferrence

pauldavies83 27-10-2010 19:31
Re: VIP/VIP+ New and Improved VIP Package
 
Is 100Mb likely to be part of the VIP package - I have been holding off moving to VIP to see what would happen with 100Mb and TiVo. A package including both of these would certainly appeal, at the right price

lupusargent 27-10-2010 20:13
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by pauldavies83 (Post 35114320)
Is 100Mb likely to be part of the VIP package - I have been holding off moving to VIP to see what would happen with 100Mb and TiVo. A package including both of these would certainly appeal, at the right price
here here have upgraded to vip50 from vip20, but would like to see 20 become 50 and 50 become 100 plus tivo a part of the package, but i am not holding my breath.

jab1990 27-10-2010 20:27
Re: VIP/VIP+ New and Improved VIP Package
 
i might hold off on upgrading right now, because hopefully they might include the new tivo box when it is announced.

Any more announcements of when the new VIP package is out or what is included in it?

jodash 27-10-2010 20:30
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by jab1990 (Post 35114353)
i might hold off on upgrading right now, because hopefully they might include the new tivo box when it is announced.

Any more announcements of when the new VIP package is out or what is included in it?
Im also holding off upgrading tp VIP50 and waiting for the 100mb

Chad 28-10-2010 00:10
Re: VIP/VIP+ New and Improved VIP Package
 
VIP100 with TIVO would be awesome. You wouldn't get the upgrade for free though, I'd imagine it'd be expensive. You'll be paying £40.00 installation for the modem along with £30.00 activation then probably a high installation fee for TIVO, £150.00 would be plausible, plus an activation fee too. In total I'd expect to pay between £250.00 to £300.00 in fees and charges to get VIP100 with TIVO.

How much would you pay in upfront charges for VIP100 with TIVO?

jab1990 28-10-2010 00:35
Re: VIP/VIP+ New and Improved VIP Package
 
the max i am willing to pay is £150 for the tivo and 100mb internet. If it is more then that. then i most probably wont get it until the price drop.
I just can't justify to pay more then that for a 'upgraded' box that does the same basic functions for tivo. It will also be interesting to see the new updated software to the box, because i may not bother at all if it preforms better.

lupusargent 29-10-2010 17:20
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by jab1990 (Post 35114486)
the max i am willing to pay is £150 for the tivo and 100mb internet. If it is more then that. then i most probably wont get it until the price drop.
I just can't justify to pay more then that for a 'upgraded' box that does the same basic functions for tivo. It will also be interesting to see the new updated software to the box, because i may not bother at all if it preforms better.
call me mad but as a vip and after virgin have said they are improving the package after xmas, i would expect any upgrades TIVO etc to be free with no activation fee:nutter:

Andrewcrawford23 29-10-2010 20:16
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by EssDee (Post 35112970)
Quote from the offer email

'To make sure you get the most out of up to 50Mb, we’ll send an expert engineer round to set you up. He’ll even optimise your PC so you get the best possible performance, all for a one-off £20 fee.'

They carry a disclaimer form that you sign so that they can install 'tcp optimizer' on your machine. This may be required on some machines to allow 50Mb to function optimally. Assured my installer I wouldn't need it, however he insisted on a 'speedtest.net' test on my laptop to check.
cheers for that you got the link will be handed as we always been told they never touch it but seem websites says different and cusotmr are right

krazy 30-10-2010 09:44
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by krazy (Post 35113060)
i ordered my upgrade to VIP50 last week but i got a "welcome letter" at the weekend and the list of service costs adds up to around £150 even with the credits listed. am i looking at this wrong?
ive been personally assured by a member of the CEO's office that my monthly charge for VIP50 plus the extra box will be £101 with no activation fee

RyanB 30-10-2010 09:54
Re: VIP/VIP+ New and Improved VIP Package
 
I have had Triple XL for 3 years now but i am also holding out for an improved VIP...

trickytree 01-11-2010 15:09
Re: VIP/VIP+ New and Improved VIP Package
 
I have read every post in this 55 page thread and I am still confused so I may as well just ask my question and get a straight answer.

I currently have the normal VIP bundle and I am paying £94.49.
If I were to upgrade to the 50Mb is that just £1 more?
If I do this will it trigger another 12 month contract?
Would I get the homehub thingy so I could upgrade to 100Mb and beyond if I wanted to as it seems the current 50Mb router is no good for 100Mb and higher?

Any clarification on this would be good.
Thanks guys

BenMcr 01-11-2010 15:15
Re: VIP/VIP+ New and Improved VIP Package
 
1) Yes
2) Yes
2) No not yet

trickytree 01-11-2010 15:44
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35116444)
1) Yes
2) Yes
2) No not yet
Thanks for the speedy reply.
In response to answer 2) The first one ;) If I go for this and I then wanted a Tivo box within that 12 months there's nothing stopping me just getting one of those and not having to wait for the 12 months to end I guess?

Got to be honest the answer to the 50Mb puts me off doing anything just yet though as forking out for a 50 option and then potentially shortly after 100 being available and forking out again is not worth it.
I'm not precious about my download speeds and can wait a bit longer for stuff it's just the potential upload speeds are tempting me as I use the painfully slow V Stuff.

BenMcr 01-11-2010 15:53
Re: VIP/VIP+ New and Improved VIP Package
 
Indeed not, Virgin are always happy for people to upgrade within the minimum term!

As yet we haven't had full details of all the 100Mbit upgrade pricing options so it may be worth waiting if you are concerned about cost of going to 50 and then to 100Mbit

jab1990 05-11-2010 14:05
Re: VIP/VIP+ New and Improved VIP Package
 
hi guys, just a quick question. I upgraded on wednesday with installation on next thursday for the 50 mb internet. Any idea when i should be able to receive the hd channels?

jpa 05-11-2010 14:16
Re: VIP/VIP+ New and Improved VIP Package
 
I upgraded last week and got the HD channels within 30 minutes!!!!!!!!!!!!!

jab1990 05-11-2010 14:33
Re: VIP/VIP+ New and Improved VIP Package
 
ok thanks. looks like i will have to call back.

devilincarnate 05-11-2010 14:33
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by jab1990 (Post 35118114)
hi guys, just a quick question. I upgraded on wednesday with installation on next thursday for the 50 mb internet. Any idea when i should be able to receive the hd channels?
You will get the HD channels when the install has been completed, so looking at your install date you will get them next Thursday.

cuggle 06-11-2010 12:39
Re: VIP/VIP+ New and Improved VIP Package
 
from reading this we are on vip20 looks like i will phone and upgrade to vip50, didnt know it existed, thanks

pedg 08-11-2010 16:41
Re: VIP/VIP+ New and Improved VIP Package
 
Quick question (may have been covered earlier, not had time to trawl the whole thread):

Currently have VIP20 + extra box upgraded to V+ box (i.e. a total of 2 V+ boxes). How much extra would it be to go to VIP50 and get sky HD channels on both boxes?

Ta.

RobboEdin 08-11-2010 17:14
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by pedg (Post 35119468)
Quick question (may have been covered earlier, not had time to trawl the whole thread):

Currently have VIP20 + extra box upgraded to V+ box (i.e. a total of 2 V+ boxes). How much extra would it be to go to VIP50 and get sky HD channels on both boxes?

Ta.
VIP50 is £96.50 then add £10 for V+ instead of V then add £7 for second V+ HD premiums = £113.50, I think.

Fitze73 08-11-2010 17:31
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by RobboEdin (Post 35119478)
VIP50 is £96.50 then add £10 for V+ instead of V then add £7 for second V+ HD premiums = £113.50, I think.
yep i pay 113.50 2x v+hd bb xxl + 2x hd subs

pedg 08-11-2010 17:34
Re: VIP/VIP+ New and Improved VIP Package
 
Thanks. Think I may have to ring up about this.

spankysmagicpian 08-11-2010 19:46
Re: VIP/VIP+ New and Improved VIP Package
 
I was on VIP20 from the outset until a few months ago and I downgraded to XL due to redundancy.

I'm now back up and running so I'll be ringing up tomorrow to see if I can swing VIP50 without the install and activation fees. I hope they come up with something seeing as I have been with them for over 10 years now.

Anyone else managed to get away with the activation fee?

Fitze73 08-11-2010 20:01
Re: VIP/VIP+ New and Improved VIP Package
 
yes just had to pay £75 for my second v+hd box (samsung) all other fees were waived

losdev 11-11-2010 09:19
Re: VIP/VIP+ New and Improved VIP Package
 
£97.99 per month for VIP20 (incl HD Channels)

How's that stack up guys?

All channels, sports, movies, V+ and 1 V box upstairs.

daveybm 11-11-2010 09:57
Re: VIP/VIP+ New and Improved VIP Package
 
losdev, it's £96.50 for the vip50 package, which is 50Mb, sports, movies, all HD, V+box and VHD box I suggest you give CS a ring.

Dave

losdev 11-11-2010 10:48
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by daveybm (Post 35120696)
losdev, it's £96.50 for the vip50 package, which is 50Mb, sports, movies, all HD, V+box and VHD box I suggest you give CS a ring.

Dave
Did and done...install next week £96.50 per month

Less for more ;)

Cheers Davey

cnewton2k 11-11-2010 12:40
Re: VIP/VIP+ New and Improved VIP Package
 
Could someone please advise!

I am currently on 50meg with M phone and XL TV with 2 V+ with Movies in HD on both Boxes and i pay 103 p/m

If i was to go onto the VIP 50 with HD on both how much would it cost me?

TheDon 11-11-2010 12:51
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35111542)
Any VIP customer can get the V HD box simply by asking for it
Is there any way I can get the people on the phone to actually understand that?
I had VIP50 installed yesterday, left the SD stb as the 2nd STB, told me it wasn't down on the work order to swap it out, and to call up to get it sorted.

Called up twice today and both times they're telling me £49 activation, and either £20 self install or £40 engineer install.

BenMcr 11-11-2010 13:00
Re: VIP/VIP+ New and Improved VIP Package
 
The only thing I can suggest is get the call escalated, and keep going until they get it

jab1990 11-11-2010 13:21
Re: VIP/VIP+ New and Improved VIP Package
 
i still haven't got the hd channels even though my install date is for today. Looks like i will have to call them later.
Anyone know how long the 50 mb install takes? I already have 20mb.

BenMcr 11-11-2010 13:22
Re: VIP/VIP+ New and Improved VIP Package
 
You won't get the HD channels until the install is completed and closed

TheDon 12-11-2010 16:39
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35120807)
The only thing I can suggest is get the call escalated, and keep going until they get it
Tried doing that, still no joy, so emailed the CEO office, who again said there should be a charge for it but they'll waive it. So got the result in the end but it certainly wasn't easy!

cnewton2k 12-11-2010 17:18
Re: VIP/VIP+ New and Improved VIP Package
 
Can someone give me the email to the excusive office please as i am having touble getting it sorted out!

They are quoting me 124 p/m for VIP 50

steveg 12-11-2010 19:07
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by losdev (Post 35120691)
£97.99 per month for VIP20 (incl HD Channels)

How's that stack up guys?

All channels, sports, movies, V+ and 1 V box upstairs.

Ummm not very good actually - I "think" that price is just a slight bit ABOVE the price for VIP50 let alone 20!

Think you need to call them and have a little chat with them - Oh, and the box upstairs should be a VHD box not a plain V box

devilincarnate 12-11-2010 20:01
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by steveg (Post 35121477)
Ummm not very good actually - I "think" that price is just a slight bit ABOVE the price for VIP50 let alone 20!

Think you need to call them and have a little chat with them - Oh, and the box upstairs should be a VHD box not a plain V box
If you read the top of this page you will see that he has called and got the vip50:D

steveg 12-11-2010 20:56
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by devilincarnate (Post 35121504)
If you read the top of this page you will see that he has called and got the vip50:D
Ahhh Mea Culpa I missed that bit - sorry :)

devilincarnate 12-11-2010 21:00
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by steveg (Post 35121538)
Ahhh Mea Culpa I missed that bit - sorry :)
Not to worry i normally do the same:D

dazed&confused 22-11-2010 15:11
Re: VIP/VIP+ New and Improved VIP Package
 
I'm still sitting on the fence about moving to VIP50

Any news about when VM are updating this package ( Sky Premium HD etc )

BenMcr 22-11-2010 15:30
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by dazed&confused (Post 35125951)
I'm still sitting on the fence about moving to VIP50

Any news about when VM are updating this package ( Sky Premium HD etc )
Sky Premium HD is already included in VIP 50.

dazed&confused 22-11-2010 15:42
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35125968)
Sky Premium HD is already included in VIP 50.
I thought that was only until the end of the year ?

BenMcr 22-11-2010 15:51
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by dazed&confused (Post 35125979)
I thought that was only until the end of the year ?
No it's for good. However what Virgin said is that they are reviewing the VIP bundles again at the beginning of next year

Dustymiller 22-11-2010 15:53
Re: VIP/VIP+ New and Improved VIP Package
 
That the big question.

when wil lthe new VIP packages be rolled out, if they are rolling them out in the new year, we should have heard something about them by now. We have already been told that Neil Birkett signed off the new packages months ago, so why no news ??? On VIP 20, not much more for VIP 50, but do not want to have to pay the costs for the new boxes.

Guess I will still have to wait.

dazed&confused 22-11-2010 16:18
Re: VIP/VIP+ New and Improved VIP Package
 
Just called CS:

I was quoted £ 109.50 for VIP50 + £ 20.00 activation fee and free install.

The only differences to the standard package are
1. Caller Display £2.00

2. My additional box is V+HD. I currently pay £ 15.00 less £ 9.50 discount
for that so...................

Basic £ 97.50 + £ 2.00 + £ 5.50 = £ 105.00
As sky Premium increased by £ 2.00 this month it could be £ 107.00

Therefore should I be paying £ 105.00 £ 107.00 £ 109.50.
HELP!!!!!!!!!!

Now you know why I'm called dazed&confused

:confused::confused:

BenMcr 22-11-2010 17:24
Re: VIP/VIP+ New and Improved VIP Package
 
Assuming you mean you have got two V+ HD boxes and nothing else

VIP 50 is £96.50
+ £2 for Caller Display is £2
+ extra V+HD £10 (pricing for extra V+ HD boxes is different on the VIP bundles)
= £108.50

---------- Post added at 16:24 ---------- Previous post was at 16:22 ----------

P.S thats with VAT at 17.5%, it would be more once the VAT goes to 20%

trickytree 23-11-2010 11:37
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Dustymiller (Post 35125989)
That the big question.

when wil lthe new VIP packages be rolled out, if they are rolling them out in the new year, we should have heard something about them by now. We have already been told that Neil Birkett signed off the new packages months ago, so why no news ??? On VIP 20, not much more for VIP 50, but do not want to have to pay the costs for the new boxes.

Guess I will still have to wait.
I'm in this same boat right now.
I see the benefits for only £1 more but then it's the activation and install costs etc. Then Tivo could be launched the following day and I am well up for that and then the following month 100Mb could come along.
Seems at present if I went to 50Mb the kit would not be good enough to upgrade to 100Mb so would need another visit etc.

I'm going to bite the bullet when Tivo is launched and go to 50Mb at the same time along with the second HD box. Don't want to be forking out install and activation costs left, right and centre.

pastyman 24-11-2010 21:39
Re: VIP/VIP+ New and Improved VIP Package
 
Well I rang CS today as I noticed I was paying £94.49 for my VIP package (which I have had for years now!). They explained I was overpaying by £2.99 a month. I asked for how long and they came back and informed me I had been overpaying for 44 months! So a credit of £131.56 will be hitting my account shortly!
One happy chappy!

BenMcr 24-11-2010 22:35
Re: VIP/VIP+ New and Improved VIP Package
 
Well that's nice, considering you have probably only been paying £2.99 more than the new customer price for the VIP 20 since April (which is when the price went up for existing customers but not new customers)

Andrewcrawford23 24-11-2010 22:39
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by trickytree (Post 35126435)
I'm in this same boat right now.
I see the benefits for only £1 more but then it's the activation and install costs etc. Then Tivo could be launched the following day and I am well up for that and then the following month 100Mb could come along.
Seems at present if I went to 50Mb the kit would not be good enough to upgrade to 100Mb so would need another visit etc.

I'm going to bite the bullet when Tivo is launched and go to 50Mb at the same time along with the second HD box. Don't want to be forking out install and activation costs left, right and centre.
the 50mb modem suports up to 200mb but i think virgin wont llow oyu ot use it they want you to have the stupid superhub

Vip 25-11-2010 17:35
Re: VIP/VIP+ New and Improved VIP Package
 
Perhaps someone can help me...

I just installed VIP50 after being a long standing customer on VIP20.

Should i get SKY HD channels on the Second V-HD box or are these supposed to be additional 7 squids? I am paying 97.40 per month.

On the website no where does it say that you cannot get the premium HD channels on the second V HD box included in the bundle. Surely this is misleading!

Please let me know.

V

Dave42 25-11-2010 17:43
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Vip (Post 35127529)
Perhaps someone can help me...

I just installed VIP50 after being a long standing customer on VIP20.

Should i get SKY HD channels on the Second V-HD box or are these supposed to be additional 7 squids? I am paying 97.40 per month.

On the website no where does it say that you cannot get the premium HD channels on the second V HD box included in the bundle. Surely this is misleading!

Please let me know.

V
you will only get sky premium Hd channels on one box with vip50 if you want it on a second box you have to pay the £7 extra

molehill 28-11-2010 18:10
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Dave42 (Post 35127536)
you will only get sky premium Hd channels on one box with vip50 if you want it on a second box you have to pay the £7 extra
I don't mind not getting SkyHD through the second box but surely BBC HD and ITV HD should be available;)

jb66 28-11-2010 18:54
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by molehill (Post 35129088)
I don't mind not getting SkyHD through the second box but surely BBC HD and ITV HD should be available;)
Your second box should be a VHd with hd enabled

Digital Fanatic 28-11-2010 19:03
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by jb66 (Post 35129123)
Your second box should be a VHd with hd enabled
indeed.. it's only Sky Premium HD that isn't included :)

molehill 28-11-2010 20:03
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Digital Fanatic (Post 35129128)
indeed.. it's only Sky Premium HD that isn't included :)
Thanks for that.I never knew and the V HD box wasn't activated.I never tried it out properly until now.:):angel:

jab1990 01-12-2010 15:07
Re: VIP/VIP+ New and Improved VIP Package
 
When are the new VIP rules going to be released?
Is there any offer with the tivo box if you are on VIP 50?

BenMcr 01-12-2010 15:31
Re: VIP/VIP+ New and Improved VIP Package
 
There are no details in the December offers, so it won't be this side of Christmas

jab1990 01-12-2010 19:00
Re: VIP/VIP+ New and Improved VIP Package
 
oh well, at least VM can use their fav motto 'coming soon'

DaMac 01-12-2010 19:56
Re: VIP/VIP+ New and Improved VIP Package
 
I'm after a V HD box installed and activated for my upstairs bedroom, preferably as cheap as poss, what are my options with the current package?

Description Date/period Amount
Telephone Line Rental 25 November - 24 December £11.99
Phone, TV, B'Band Xl, XXL Discount 25 November - 24 December £-18.50
T V Size: X L 25 November - 24 December £24.50
V+ HD Box 25 November - 24 December £0.00
XXL 50Mb Broadband 25 November - 24 December £45.00

Premium TV channels (Provided by Virgin Media Entertainment) £42.50

--------------------------------------------------------------------------------

Description Date/period Amount
Skymovie 2,SkyMovie 1,MUTV, 25 November - 24 December £35.50
Sports 1,Sports 2 £0.00
SkypremHD 25 November - 24 December £7.00


Thanks.

jb66 01-12-2010 21:08
Re: VIP/VIP+ New and Improved VIP Package
 
Vip50 might be a good idea

jamie29 01-12-2010 21:18
Re: VIP/VIP+ New and Improved VIP Package
 
if i've added it up right you're currently paying £105.49. If so, upgrading to vip50 should get you the box you want, and a price reduction to £96.50...check back through this thread. And, welcome to the forum

DaMac 02-12-2010 10:34
Re: VIP/VIP+ New and Improved VIP Package
 
Thanks for your replys, would i get free install and activation or is that being a bit cheeky?

zantarous 05-12-2010 17:21
Re: VIP/VIP+ New and Improved VIP Package
 
Just cancelled my VIP pack after two years, I no longer thing it is the bargain that it one was. Instead of adding the top tier services to it they just created a new one and charged more for it.

so got rid of all the telephone gubbins except a basic line, kept TV XL, the second STB (VHD), V+ and 20MB.

The girl on the line was trying to charge me £15 for my two boxes and it took about five minutes for her to register that there should be no cost form my V+ on XLTV. Along with the Asia pack that comes to £71, if I had not questioned the STB prices that would have cost me £81.

For the first time in 13 years we have no Sky Movies or Sports at home.

Will wait and see what new VIP packs come out next year.

Whats the chances of this going smoothly and not losing my HD channels?

gazellis 11-12-2010 01:07
Re: VIP/VIP+ New and Improved VIP Package
 
Hi first post. I'm on VIP 20 and 6 months into contact. Can I upgrade yo VIP50. Is it worth it? Also can I exchange my 2nd sd box for a standard v hd box and modem for media superhub at no extra cost. Please advise.

jb66 11-12-2010 08:26
Re: VIP/VIP+ New and Improved VIP Package
 
Yes yes and yes, vip20 isn't as good value as vip50

lupusargent 11-12-2010 11:33
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by gazellis (Post 35135702)
Hi first post. I'm on VIP 20 and 6 months into contact. Can I upgrade yo VIP50. Is it worth it? Also can I exchange my 2nd sd box for a standard v hd box and modem for media superhub at no extra cost. Please advise.
there is still a £7 charge to activate the hd on the extra box.

jb66 11-12-2010 18:07
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by lupusargent (Post 35135764)
there is still a £7 charge to activate the hd on the extra box.
Only if you want sky sports and movies hd on second box

jab1990 17-12-2010 19:45
Re: VIP/VIP+ New and Improved VIP Package
 
got my first bill since upgrading to vip 50. Been overcharged by £15. Oh the joys of virgin.

krazy 21-12-2010 12:18
Re: VIP/VIP+ New and Improved VIP Package
 
vip 50 actually worked out 2 quid cheaper for me

Sauzee 23-12-2010 23:33
Re: VIP/VIP+ New and Improved VIP Package
 
Wonder if anyone can offer any advice. I am currently on the VIP 50 package which costs £96.50 per month. When I got it installed I hd my 2nd box (standard box) replaced witha V HD box. All I had to pay extra at that time was a £20 activation fee for the 50Mb Broadband. Since then I have replaced the non-HD TV which was connected to the V HD box with a shiny new HD TV. I phoned Virgin Media to get the V HD box activated and was shocked when I was asked to pay a £49 activation fee for the basic HD channels. Is that correct or should that have been free.

Any help would be appreciated.

BenMcr 24-12-2010 17:54
Re: VIP/VIP+ New and Improved VIP Package
 
Point them in the direction of this

http://shop.virginmedia.com/help/ins...n-charges.html

1. All customers ordering our VIP (Very Impressive Package) or VIP 50Mb bundles will receive V HD and V+ HD activations for free.

Sauzee 24-12-2010 22:50
Re: VIP/VIP+ New and Improved VIP Package
 
Thanks Ben. I will give them a phone back and point them in that direction. Seems very odd that I was passed from Customer Services to Retentions then back to Customer Services and none of them seemed to know this.

I will report back after I phone. Many Thanks.

warrenb 29-12-2010 12:03
Re: VIP/VIP+ New and Improved VIP Package
 
Just a quick one, got a nice new HD TV for the bedroom for christmas but have a standard cable box there. I am on VIP 50, can I get the box swapped for an HD box ?

BenMcr 29-12-2010 12:54
Re: VIP/VIP+ New and Improved VIP Package
 
Yes. Should cost the £20 Self install fee only

Sauzee 29-12-2010 13:09
Re: VIP/VIP+ New and Improved VIP Package
 
Ben,

Got a call back from Customer Complaints and all is now sorted. Very nice chap agreed to activate 2nd HD box at no cost.

Thanks again for sound advice. Very much appreciated.

jab1990 31-12-2010 23:12
Re: VIP/VIP+ New and Improved VIP Package
 
if you upgrade to vip50 from vip 20 are you tied in for 12 months or can you down grade some things?

Sauzee 01-01-2011 00:16
Re: VIP/VIP+ New and Improved VIP Package
 
My understanding is that you are tied in for 12 months to that package.

mad_fifer 05-01-2011 11:31
Re: VIP/VIP+ New and Improved VIP Package
 
does anybody know what the new VIP packages will be?

not the current VIP 50 if i remember the VIP packages are getting revamped sometime this year.

trickytree 05-01-2011 12:47
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by mad_fifer (Post 35147526)
does anybody know what the new VIP packages will be?

not the current VIP 50 if i remember the VIP packages are getting revamped sometime this year.
No is the basic answer.
I think once Tivo is properly launched then we may see something happen then.

Physci 06-01-2011 16:18
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by trickytree (Post 35147546)
No is the basic answer.
I think once Tivo is properly launched then we may see something happen then.
Trouble is that the 6 months of free HD channels for those of us who complained last summer is just about up - guess we'll have to sign up for VIP50 in the meantime to avoid a £7 rise in the monthly cost

trickytree 07-01-2011 11:45
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Physci (Post 35148180)
Trouble is that the 6 months of free HD channels for those of us who complained last summer is just about up - guess we'll have to sign up for VIP50 in the meantime to avoid a £7 rise in the monthly cost
I'm one of those also but if that charge comes on before the announcement of the new package I will be making contact again as it was in place to give them time to come up with a new package/deal

mad_fifer 07-01-2011 12:07
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by trickytree (Post 35148658)
I'm one of those also but if that charge comes on before the announcement of the new package I will be making contact again as it was in place to give them time to come up with a new package/deal
well hopefully virgin will tell us this month what the new packages will be or if they are going to hold of until the launch of tivo in march they will be a few unhappy customers who took out the 6 month HD subscription.

carmad 07-01-2011 14:35
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by trickytree (Post 35148658)
I'm one of those also but if that charge comes on before the announcement of the new package I will be making contact again as it was in place to give them time to come up with a new package/deal
Please check your bill for this month as I did not receive the £7 discount for this month
A quick call to Customer services sorted that out and they credited it back immediately by changing the direct debit request for this month.

Sent an email to Diane, received a reply back from Heather saying that as they had not yet finalised the new VIP packages would I like the sales department to ring me so that I could sort it out before next month, replied saying yes please but still waiting.

superboy 12-01-2011 15:09
Re: VIP/VIP+ New and Improved VIP Package
 
lost $7 discount as well
Phone CS and couldn't help - discount was ended!
emailed Diane and recevied reply from Heather

Hi Ian

Diane is no longer working in this office so I have been asked to take a look at your email.

Unfortunately the new packages have yet to be finalised, if you'd like to contact our Customer Services Team on 150 from a Virgin phone they will be happy to outline your options and look at alternative packages for you, however, this discount will not be extended as this was offered only for 6 months as a gesture of goodwill.

Kind regards

Heather

Any suggestions ?


Ian

Digital Fanatic 12-01-2011 15:26
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by superboy (Post 35151241)
lost $7 discount as well
Phone CS and couldn't help - discount was ended!
emailed Diane and recevied reply from Heather

Hi Ian

Diane is no longer working in this office so I have been asked to take a look at your email.

Unfortunately the new packages have yet to be finalised, if you'd like to contact our Customer Services Team on 150 from a Virgin phone they will be happy to outline your options and look at alternative packages for you, however, this discount will not be extended as this was offered only for 6 months as a gesture of goodwill.

Kind regards

Heather

Any suggestions ?


Ian
you could take off the Sky Prem HD pack until they finalise, if the cost is an issue?

The CEO's office is as high as you can go, so if they say no... sorry. I take it you are in a new contract still?

I'm sure the new packages are very close, especially with the launch of TiVo to regular customers about to happen.


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