Originally Posted by Kits

upgrading set top box is not available online
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why a idiot ?

Originally Posted by Kits

Have you visited this link and asked for the upgrade
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I have a set top box ?

Originally Posted by Vegeta

Ok, reset my Samsung STB and I now have 2mbit speeds :D

Is it normal to have to put in the Account PID and Password at the BIA Comp Provisioning login again?

Seems like after the upgrade, the mac address changed or something.

Originally Posted by toytown

My friend is on the 768k service at the old billing rate of 19.99 (from when he signed up for the original 500k package), he was wondering with the upgrade if he would have to pay the 24.99 that everybody is paying or if he would stop on 19.99?

Anybody know the answer?

Thanx

Originally Posted by lingz89

Im a newbie, got a question to ask, hope someone can help.
I've just updated my internet speed using the link given on this forum from 750kb to 2mb. I think my box (Terayon TJ210) can only download at 1mb, because when i use IRC and Bittorrent to download files, i can only download at max 135kb, which is the 1mbs speed, and my box is very old..
But when i download on Internet explorer, i can download at 250+kb, what does this mean? isit my box?

Originally Posted by Vegeta

BTW, 225KB/sec ok for 2Mbit?

Originally Posted by Paul M

Well with a little extra help - my connection has finally switched itself to 3M :D

Originally Posted by Fuzz

Upgraded earlier this morning via the website (http://www.ntlworld.com/data-feeds/e...tierMigration/)

One manual reboot later and I was pumping along at 2mb. :)

London - E11 (Bromley)

Just a shame they can't get the caller i.d. working :(

Originally Posted by spectra

Ok ive been upgraded to 2mb an doin online tests it says i have roughly 2mb, but when downloadin the highest i had was 102kb, anyone know why?

Originally Posted by paul11974

im still paying £24.99 for 750k untill the contractors contact me ......now thats what i call customer care :td:

Originally Posted by paulyoung666

excuse me but wtf are you on about :confused:

Originally Posted by Electrolyte

Agreed, he's still supposed to pay £24.99 as he's getting upgraded :erm:

Originally Posted by Chase

Don't want to change box from a Pace to a Samsung (TiVo has problems with it). Will NTL give me a SACM instead?

on 750K btw

Originally Posted by Matt D

Phone them & ask :)


I know that other people on here have switched from STB to SACM previously.

Originally Posted by lingz89

Does anyone know if a Terayon TJ210 modem box for NTL can run a 2mb internet?

Really need to know, thx..

Originally Posted by paulyoung666

excuse me but wtf are you on about :confused:

Originally Posted by cheesegoduk

Been upgraded to 1mb whist I wait for a new samsung box on April 9th :(, still 1mb is better than the 750k I had this morning, so I guess it'll do til then.
The lady supposedly told my dad that we'd only pay £17:99 this month because they aren't currently able to offer us the full 2mb service until we get a new box, Anyone else had this???

Originally Posted by knightz

hi all,

any one in the pompey (solent) area upgraded yet??

thx
knightz

Originally Posted by Matt D

Yep, easily. I still use a Terayon, & it's easily able to handle my new 2mb connection :)


The *only* people who need a new bit of equipment are those who use a Pace set-top box (STB) for their broadband - if they want the 2mb or 3mb service, they need to have the Pace STB replaced with a Samsung STB.


All of the standalone cable modems (SACMs) that ntl use (Terayon, Motorola, "ntl:home" badged Ambits, etc) can quite easily handle the new speeds.

Originally Posted by paul11974

im on about other ntl customers paying only £17.99 for 1mb

while im stuck here waiting for contractors to call me and paying £7 more a month for a slower speed :erm:

Originally Posted by lingz89

Thanks, but this modem is really old..and as i said in the post before, i seem to be DL at at 1mb speed rather than a 2mb, although i have definitely uograded. Even the speed tests tell me Im using 1mb speed.

Originally Posted by bopdude

Got mine via a luuuuuurvly young lady on the forum :tu: x x x x x

Originally Posted by bontrager

i tried the upgrade link and it said im not the registered owner or the modem or something :( which is funny, as i am! and now cs is closed, tsk!!

Originally Posted by lingz89

Thanks, but this modem is really old..and as i said in the post before, i seem to be DL at at 1mb speed rather than a 2mb, although i have definitely uograded. Even the speed tests tell me Im using 1mb speed.

Originally Posted by monkeybreath

PM me the mac address of the modem and i will check it tonight.

Originally Posted by poolking

Can I ask something here, those of us on 300k will have to ring CS to get the new speeds?

Originally Posted by poolking

Can I ask something here, those of us on 300k will have to ring CS to get the new speeds?

Originally Posted by lingz89

Wel, i know its picked up abit of speed. (My preditions are that its gone from 750kb to 1mb) And i have also checked the website that we all used to press upgrade, and it tells me im using 2mb internet. I can definitly tell that theres a slight difference in the speed but its not 2mb. Im downloading most files and the speed test at the 1mb speed, but the odd files at 250+kb. I'm stil not sure if its the box thats slowing my connection down.

Ps. how do you reboot manually the Terayon?

Thanks in advance..

Originally Posted by poolking

Can I ask something here, those of us on 300k will have to ring CS to get the new speeds?

Originally Posted by DivideByZero

Is there any difference between waiting for the upgrade to happen automatically and just going to the tier migration page and doing it yourself?

Originally Posted by Matt D

You could try phoning Tech Support instead. They're open until midnight. Or, if you're lucky, one of the ntl employees here will see your post & be able to offer help :)

Originally Posted by Matt D

Turn it off for at least 30secs, then turn it back on. Simple :)


Also, don't forget monkeybreath's kind offer of help :)





Yep, as the news article says.

No auto upgrade, as 300k users may want to stay on 300k & benefit from the old 1GB per day usage limit, rather than go up to 1meg, but have a 3GB per MONTH limit.


EDIT: Oh, looks like you can upgrade online, according to ian@huth :tu: :)

EDIT again: LOL, I'm a muppet. The news article does say 300k users can upgrade online anyway - only says they won't get done automatically.




Depends on how long the wait is ;)


Just try the online thingy. Hopefully it will work for you :)

Originally Posted by gavnad

speed upgrade only applies to new customers as of today unfortunately,as i understand exisiting 750 and 1 meg will be automatically upgraded at a later to be announced date,300 will have to request the upgrade as they will be capped at 3gb d/l's per month,this is what i have been led to believe anyways!

Originally Posted by markmarkymark

thanks for providing this info ...

Personally I can not wait to 'down grade' to the 'higher speed' of 2Mbit (I'm on 1.5 MBit at the moment). I also brace myself for actually getting my downgrade approved and I sigh and hang my head as I get myself ready to fight the direct debit errors that I'm sure will exist after this downgrade :D

To be honest my dabble with file sharing has gone a bit boring now - I used to down load quite a bit :erm: (no comment on what I downloaded) and the speeds were then important. I visted HMV the other day and it was great to actually look around the store and choose some stuff - like the good old days ....

I know that not everyone who uses these high speeds file shares, nor am I saying that those that do download or share stuff are sharing stuff they should not ... but I just have the feeling that this use is bottoming out and it will take newer / better uses (TV / video / video conference calls with family or similar) to make the best of the new speeds (which will obviously get even faster over the next few years).

I could do with some more upload bandwidth for my website stuff but I can put up with 200k (I think the current 1.5 Mbit service is 250k upload..).

I will be saving around £120 a year :)

cheers

Mark
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Hi!

Personally, I think until it becomes clear to all that you will never get something for nothing, and in most other walks of life you pay for what you use, then this (your quote) is the reaction you will get. I think people will leave NTL and go to others without CAPS or those with more 'generous' CAPs. But in the end, market forces will dictate an 'averaging' of services through out ISP providers - just look at dial up now for example.......

mark

Originally Posted by A|ex

3GB a month is kind of harsh on such a fast connection, atm i am clocking in at around 40 - 60GB a day and the thought of coming home and being limited to that cap is a joke.

Its a good job i live in an area which is supported by other isps.

Originally Posted by Chase

Don't want to change box from a Pace to a Samsung (TiVo has problems with it). Will NTL give me a SACM instead?

on 750K btw

Originally Posted by scrotnig

They should let you have one, if not let me know.

Originally Posted by uni

Funny how it ain't in big letters about speed upgrade at http://www.ntlworld.com/ :confused: unlike http://www.aol.co.uk tryin to hide it :confused: NTL:

Originally Posted by uni

Funny how it ain't in big letters about speed upgrade at http://www.ntlworld.com/ :confused: unlike http://www.aol.co.uk tryin to hide it :confused: NTL:

Originally Posted by knightz

hi all,

any one in the pompey (solent) area upgraded yet??

thx
knightz

Originally Posted by EBO48

Just upgraded from 300kb to 1gb no prolems ;)

Originally Posted by poolking

no I keep getting unable to identify cable modem.

Originally Posted by scrotnig

Some people will find ANY reason to criticise this company. We've tried caps...oops that's seems not to be a big issue now. Then it was 'the upgrades will go wrong', but they haven't. So now we resort to the lack of big letters on the web page. :rolleyes:. Someone call Watchdog fast, they're so desperate for material I'm sure they'd run it.

Originally Posted by uni

Not havin a go just saying :disturbd: Why is it hidden in the depths of links. Could have been ages b4 some 1 stumbled across it :angel:

Originally Posted by poolking

no I keep getting unable to identify cable modem.

Originally Posted by number34

I kept on getting this message as well until I realised that I was connected via my router. Connected PC directly to cable modem, rebooted and upgraded within minutes. Had to turn everything off, reconnect router etc. and everything fine :)

Originally Posted by uni

Funny how it ain't in big letters about speed upgrade at http://www.ntlworld.com/ :confused: unlike http://www.aol.co.uk tryin to hide it :confused: NTL:

Originally Posted by Stop It

tist, tis NTl broadband tech support (CS is closed), derived from http://www.ntlworld.com/help/contactUs/

Edit : Ok, the number is probably Area specific, but its the one I got, hehehehe :)