Re: *ALL* ntl 10MB Discussion (Part 3)
 

You could say that....

I've had their 1mb and 3mb service and always had full speeds.

When the upgrade happened, during the day my speed is from 3mb to 8mb up and down.

From about 7 in the evening the connection get worse, 5mb then as the night goes on down to 1mb and lower.

I'm currently getting 1mb speeds right now from usenet, and usnet always maxed out my connection.

Wish i never got the upgrade now, as i use my connection at night mostly, xbox live is a nightmare.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I remember that info being on the ntl broadband page, they were comparing it to that of bt... I have been browsing over ntlworld and cant seem to find it. as I said that was a year or so ago.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just to clear up some stuff:

I called ntl today and asked them to upgrade me from 2Mb to 10Mb they said "Okay" and i hung up.. i rebooted my cable modem (the blue one i got when i first got the net) and changed from USB to ETHERNET and tested my downlosd speed:
result:
[img]Download Failed (1)[/img]
As you can see its running rather quickly, i have had no problems at all. it was so easy. if your having problems just take a look at your setup at home, something will be causing them (DONT use USB!!!)

EDIT: I have just download stuff via usenet at 1235KBps, damn this kicks bottom!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Try a heavy traffic torrent.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I can never get a torrent to work lol, it confused the hell outta me >.<

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Re: *ALL* ntl 10MB Discussion (Part 3)
 

gah i will just stick to my trusty usenet (i use UseNeXT and it ROCKS!!)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Here is my story...
Monday Rang CS they said since i have a stb i will only get around 5mb unless i spend £50 on a new modem.So after a wing they said they would sell me one for £25 but until i get one they will enable me to get 5mb.

Wensday still no 5mb pulling my usual 3mb max from Ftp/speed test sites.
Rang CS again Indian women told me to go to www.ntlworld.com/stb then put phone down. That link is rubbish just tells you all about it and a form to fill in for the new modem.
Rang CS again said i didnt want a new box as cant be botherd messing around with my router and xbox again 5mb will be fine. But i havent still got it. Placed me on hold for 5mins then said i need to fill the form in for the new modem i said i dont want the new modem,.In the end was advised to fill the form in when they come to fit a new modem tell them u dont want it but ask the enginer to enable 5mb on my stb,,
I have and CS seem to have no idea what is going on,,,:td:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I just got off the phone from NTL an hour back, they pointed me to the web page that says £50 if i want upgrade now etc... The polite lady at CS didn't mention the charge at all when she showed me, she was just showing me that my STB is capable of 5mbps only. Anyway they are coming round on Saturday to install my upgrade for free lol :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

you dont need an upgrade, my little blue modem is pumping out huge speeds, as is my brothers silver ambit one, i think i am lucky in that my cs calls are routed to scotland and not the other side of the world

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Not good sign it is removed then. It suggests it is no longer valid and if it was raised it wouldnt be a good idea to publish the new number. Just my thought.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

This forum has been a great help since I received my £50 letter from NTL yesterday. I've been reading with interest the various ways you guys have been trying to get NTL to supply the 10Mbs they promised for free.

Here's my experience:
This morning I 'phoned NTL CS and explained that I wasn't happy. First the woman on the other end didn't know about a £50 charge, then when she asked someone else she said that was true. I complained that it wasn't acceptable. She agreed but there was nothing she could do.

I waited until this afternoon and tried again. I asked about a SACM instead and was told that they can't authorise that and I would have to speak to Sales. I asked to be put through to Disconnections and she said that she really couldn't authorise this and recommended I to speak to Sales. So I agreed. When I got through to Sales I explained the situation to the guy and said how ridiculous it was and asked for either a STB upgrade for free or a SACM for free. He instantly arranged for a SACM to be installed (he said next Wednesday, but I wanted the Friday) at no charge. He gave me my PIN and I confirmed there would be no charge for the SACM or for installation. He said there was no charge.

Bingo! :)

It pays to try this approach (as others have) and it's all thanks to you guys. Cheers.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I agree.

---------- Post added at 16:54 ---------- Previous post was at 16:50 ----------

Just had my letter too... Dont know why tho? I've not had the samsung stb for a month or so, they replaced it for a ntl:250 SACM for FREE. Yet they seem to think I still have the sammy :rofl:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I think they're counting on a number of customers who will pay and those that are savvy enough to negotiate are the ones who wont be paying!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

So does anyone have 5 mbit on their Samsung yet?I am thinking of upgrading from my 2 mbit.