Originally Posted by Chad (Post 35500429)

I’m fully aware this isn’t an official Virgin Media forum. I’m also fully aware there is no official representation of the company here. I however do not agree that Virgin Media are not going to take any notice of what goes on here. I’ve seen plenty of examples across this site of Virgin Media employees picking up complaints, feedback and queries from Cable Forum members and escalating them with their employer. This has resulted in changes being implemented. I’m sure some of our regular posters who are employed by Virgin can confirm this. If Virgin however ignore the views and feedback posted on Cable Forum then that, in my opinion, is to their determent. The threads here tend to get much more interaction than their own official site.

Also I’m fully aware that not everyone who posts here is a Virgin customer. The people who are complaining about their bills however clearly are. I’m not disagreeing that other media companies might set their prices out in a similar way. I don’t care what other companies do as I’m not a customer with them. You do raise an interesting point about all companies just following suit. Who is Virgin following? Are others just following Virgins’ lead? If you can provide proof of that, that would be a very interesting read.

Originally Posted by GrimUpNorth (Post 35500499)

Just got our letter - increase of £2.84 a month.

Cheers

Grim

Originally Posted by Eeeps (Post 35500528)

Mines £2.84 also.

Reading between the lines and doing a comparison with my M phone + 60Mb BB I get ...

Phone +£1.09
30Mb +£1.50
60Mb +£1.75

I also note that new customers are now paying significantly less for the BB services than I am...

For 30Mb my £15.00 against new customer £14.50
For 60Mb my £20.00 against new customer £18.50
For 100Mb my £27.25 against new customer £25.50
(all with phone rental currently at £13.90)

Originally Posted by tricol (Post 35500450)

So does this mean that for a customer who has the same package as Carl Waring ie. XL tv, XL phone, 1TB tivo and 30mb BB package it will also be £2.59 ?

Originally Posted by noel43 (Post 35500552)

My package is the same my increase is £5.04, called virgin this morning was told increases are as such:
L-BB (30mb) £1.15 XL-TV £1.50 TIVO (at the moment £3 will increase by £1)
LR £1.09. Don't know where the other 30p comes from

Originally Posted by andy_m (Post 35500578)

You must be mistaken, Muppetman, Virgin only charge bundle prices and any increase is on the package as a whole, rather than attributable to any one service. Apparently.

Transparency, that's all I want-then I'll be alright, Jack. Being told one thing whilst other customers are told different I can do without.

Originally Posted by tricol (Post 35500580)

So Carl Waring's increase was £2.59 but yours is £5.04 for identical packages .....the plot thickens:rolleyes:

Originally Posted by tricol (Post 35500580)

So Carl Waring's increase was £2.59 but yours is £5.04 for identical packages .....the plot thickens:rolleyes:

Originally Posted by muppetman11 (Post 35500585)

They were told the following , by a Scottish call centre I believe

XL BB increase of £1.15
XL TV increase of £1.50
TIVO increase from £3.00 to £4.00
Landline increase of £1.09

They weren't sure what the rest was :rolleyes: