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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

BenMcr 03-02-2011 19:50
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Bulky (Post 35166053)
would love to speak to someone who would just switch it on ... Every time I ring they keep telling me it's a tech install , think I will just wait for them to switch it over automatically :( , super hub already installed and power levels are fine .
The network changes may have nothing to do with a fault.

Remember 30Mbit is going onto the same network as 50Mbit and 100Mbit both of which are tech install only - because sometimes non-fault changes need to be made for the D3 network

I bet there was quite a bit of work done before the launch to make sure self installs could actually happen for 30Mbit!

Peter_ 03-02-2011 19:51
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Bulky (Post 35166053)
would love to speak to someone who would just switch it on ... Every time I ring they keep telling me it's a tech install , think I will just wait for them to switch it over automatically :( , super hub already installed and power levels are fine .
If you have a Superhub on 20Mb then wait.http://www.cableforum.co.uk/board/35...-post1032.html

BenMcr 03-02-2011 19:54
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Masque (Post 35166056)
If you have a Superhub on 20Mb then wait.http://www.cableforum.co.uk/board/35...-post1032.html
The processes are being clarified to make sure no-one who already has a SuperHub gets charged the £30 when upgrading to 30Mbit

muppetman11 03-02-2011 20:17
Re: [Update] ALL 20>30Mb upgrade discussion
 
Is there still a problem with my virignmedia my XL went onto 30mb today but according to my virginmedia im on dial LOL.

whizzard 03-02-2011 20:21
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by BenMcr (Post 35166055)
The network changes may have nothing to do with a fault.

Remember 30Mbit is going onto the same network as 50Mbit and 100Mbit both of which are tech install only - because sometimes non-fault changes need to be made for the D3 network

I bet there was quite a bit of work done before the launch to make sure self installs could actually happen for 30Mbit!
If you are being informed an install is needed, this will be because there is a network requirement for it.

---------- Post added at 19:21 ---------- Previous post was at 19:20 ----------

Quote:
Originally Posted by muppetman11 (Post 35166080)
Is there still a problem with my virignmedia my XL went onto 30mb today but according to my virginmedia im on dial LOL.
Thats to do with the backend system that powers My Virgin Media. It is still in the process of being updated to reflect the tier and service changes, and will be rectified in due course.

Sigma 03-02-2011 20:21
Re: [Update] ALL 20>30Mb upgrade discussion
 
I'm on 20 Mbps at the moment and I phoned Virgin earlier about the upgrade. On their website it says that it's cheaper than 20 Mbps was, but the lady on the phone said that my monthly bill would increase by £6, so I said I didn't want it.

Can I just stay on 20 Mbps? I don't want to pay any more than I'm paying now.

nick_f 03-02-2011 20:26
Re: [Update] ALL 20>30Mb upgrade discussion
 
Hi i got a letter offering me 30mb ( on 20mb) and hub for free? no mention of £30? is this just the same offer but no listed?

Fspiders 03-02-2011 20:28
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Sigma (Post 35166092)
I'm on 20 Mbps at the moment and I phoned Virgin earlier about the upgrade. On their website it says that it's cheaper than 20 Mbps was, but the lady on the phone said that my monthly bill would increase by £6, so I said I didn't want it.

Can I just stay on 20 Mbps? I don't want to pay any more than I'm paying now.
Yes you can stay on 20mb. They assured me of that when I enquired. What do you pay for your 20mb BB?

Seems everyone pays a different price.

Bulky 03-02-2011 20:28
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by whizzard (Post 35166085)
If you are being informed an install is needed, this will be because there is a network requirement for it.
That's the point , they never even checked my account ! , and I don't have a virgin phone line , my mobile is registered to my account and I rang on my land line . Just gonna wait for the auto upgrade :)

Sigma 03-02-2011 20:30
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Fspiders (Post 35166098)
Yes you can stay on 20mb. They assured me of that when I enquired. What do you pay for your 20mb BB?

Seems everyone pays a different price.
I've got TV, phone and BB XL, and I pay £53 a month for the lot. Switching to the 30 Mbps tier would take that to £59, which is too much really, as I'm not that bothered about the extra speed.

Blackened 03-02-2011 20:32
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Milambar (Post 35165940)
Also, some more advanced internet users may wish to opt out of Virgin Medias "advanced network error search" after changing to the superhub.

You apparently have to opt-out every time you change your modem.
Sounds feasible, but have to say I haven't had to do this.

GrimUpNorth 03-02-2011 20:35
Re: [Update] ALL 20>30Mb upgrade discussion
 
Hi All

I'm a bit confused.... where does the VM website say that i will have to loose my discounts to get the upgrade for £30?

Cheers
Grim

Peter_ 03-02-2011 20:37
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by GrimUpNorth (Post 35166107)
Hi All

I'm a bit confused.... where does the VM website say that i will have to loose my discounts to get the upgrade for £30?

Cheers
Grim
If you are on a Retentions deal you cannot get the upgrade to 30Mb without being on a standard package which means losing your discounts, the are many similar posts on here.

vanman 03-02-2011 20:38
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by GrimUpNorth (Post 35166107)
Hi All

I'm a bit confused.... where does the VM website say that i will have to loose my discounts to get the upgrade for £30?

Cheers
Grim
http://shop.virginmedia.com/existing...broadband.html
Quote:
Free installation & activation upgrade offer: Offer ends 31st March 2011. Subject to network capacity. 12 month minimum contract term applies. If you cancel during the minimum contract period you will incur an early disconnection fee. Available to existing customers upgrading to broadband size XXL (subject to status and credit checks). Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge.

GrimUpNorth 03-02-2011 20:43
Re: [Update] ALL 20>30Mb upgrade discussion
 
Hi Masque

I've seen the statement in the legal stuff about customers on non standard pricing, but this is under the heading Free Installation & Activation Upgrade Offer. If you click the upgrade to 30Mb button you you are shown a £30 activation fee, which surely means the statement in the legal stuff doesnt apply???

Cheers
Grim


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