Re: *ALL* ntl 10MB Discussion (Part 3)
 

Listen to this one...I phoned CS got through to a lovely Indian lady who told me that there was a fault in my area that started today hence I couldnt get 10mbit, I said I'm on an old modem, she said ''please sir wait until the 23rd December or until the fault is over today" So I said ok on the 23rd December, EVERYONE on EVERY modem will get 10mbit? She said yes sir everyone will LOL. So I referred her to http://www.ntlworld.com/toolsservices/forms/cm/ she then paused and said, yes that is right sir, but if you please wait until the 23rd December you will get 10mbit. Funny how my modem is jammed smack on 5.5Mbit and others report 10mbit in my area o.O

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Funny you should say that because I couldn't have both when I asked. As I wanted the TV package I was refused a SACM because I could get 'the' (not a different tier of) BB service...........

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Guess I was lucky as I had BB installed first, so got my SB3100, and then a couple of years later decided to get the TV service as well.

Now need to convince them to change the 3100. I think I'll wait for the initial hype to calm down and once the NTL phone lines are cooled down a little I'll speak to them.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Why should changing from a STB to a SACM involve a new contract? When you sign up for broadband there is only the option to select a speed tier, not a method of delivery. There are several models of STB and several models of SACM and NTL decide which one you are allocated. The customer should not be penalised because NTL have supplied a delivery method which cannot cope with the services they are offering. As I understand things it is a change in billing systems when moving from STB to SACM but that should be NTL's problem, not the customers and the customer should not be expected to pay for it or be tied into a new contract.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

A ntl engineer come round and set up the modem
entered pin and name,would not go through rang up ntl
he said cos,your have just got the modem it takes a while to set up
just wait a few hours and try again,has anyone else had this and how long does it take,
also i still have my 3mb through my stb,will it automatiaclly cancel my broadband through stb once modem is up and running,
i forgot to ask ntl,i get more answers here then ntl
not slagging of ntl staff,but you get different answers
thanks
daz

Re: *ALL* ntl 10MB Discussion (Part 3)
 

You are correct in everything you say, I am aware we are all contended at the ubr, and you can test that irish site and your speeds should be good they are for me, but what I am getting at is ntl do not have one big pipe out to the internet it doesnt work like that instead they have dozens of pipes that go out to different parts of the internet. So that irish speedtest site for instance seems to have a uncongested peering pipe as it is pretty much max speed most parts of the day but other routes are abysmal, I have done things like test my speed on paul's speedtester and found that to be way above what I am getting so it ruled out my ubr. My reports are consistent with what gamers are reporting for game servers located in the same region and the source server has capacity spare galore, with user's on other isp's in the uk having no issues whatsoever.

I am seeing some improvements slowly tho on other routes, but unfortenatly there are also declines on some routes so I dont know what to make of it yet, but all I am thinking right now is that once more ntl have done upgrades to users before to their own network and underestimated the impact, it is a repeated mistake they should have learnt from.

---------- Post added at 17:46 ---------- Previous post was at 17:45 ----------

Where do you get the 30:1 figure from?

Incidently BT is officially 50:1 but they have been running at nearer 20:1 for years now, contention is noticeable to the end user once you start going above 25:1 mark.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

will the £50 charge for modem replacement/upgrade be increased now that Virgin have rejected the takeover ;)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

As of today, Im on the 10MB service. Its blistering! I was not expecting it yet, so its a good Xmas gift for me.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I bought my CM from NTL when they first launched BB I got a Terayon, In the new year when I get a new 250 will NTL try and take my modem or can I keep it.

After all I've still got my Sony Betamax C5 video recorder, which I bought about 20 years ago.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I'm in the Baguley area and no sign of and update yet, I know I will only get 5MB on my SMT 2100C but its better than nothing and the increased upload would be good.

Has anyone got an ETA for the Baguley upgrade?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

it's available in Baguley as far as I know - if not automatic you should be able to order it via customer services.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I started on 512k with a Motorola Surfboard 4100. I still have it, and wouldnt give it up for the world. I cant see why they would try to take your teryan off you.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I rang NTL, I'm only going to get 5MB on my Samsung Box unless I pay £50 for a modem..see:
http:\\www.ntlworld.com\stb
I said put me through to disconections, they told me they would waive the £50 fee, they put me back through to customer services and I have arranged a date to add a cable modem for free.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

This is only two days worth of Data on my testing, but the trend is quite clear to see, cannot test during the day as I am at work :(

Got to say it is def getting better since last week even at peak time, notice ADSL Guide is always low compared to the others..

Re: *ALL* ntl 10MB Discussion (Part 3)
 

my ambit 120 modem suffered a data blackout again today at about 10pm.. had to do a hard reset.

Anyone else with this modem having these probs since the upgrade??