Re: TV price rises
 

I’m fully aware this isn’t an official Virgin Media forum. I’m also fully aware there is no official representation of the company here. I however do not agree that Virgin Media are not going to take any notice of what goes on here. I’ve seen plenty of examples across this site of Virgin Media employees picking up complaints, feedback and queries from Cable Forum members and escalating them with their employer. This has resulted in changes being implemented. I’m sure some of our regular posters who are employed by Virgin can confirm this. If Virgin however ignore the views and feedback posted on Cable Forum then that, in my opinion, is to their determent. The threads here tend to get much more interaction than their own official site.

Also I’m fully aware that not everyone who posts here is a Virgin customer. The people who are complaining about their bills however clearly are. I’m not disagreeing that other media companies might set their prices out in a similar way. I don’t care what other companies do as I’m not a customer with them. You do raise an interesting point about all companies just following suit. Who is Virgin following? Are others just following Virgins’ lead? If you can provide proof of that, that would be a very interesting read.

Re: TV price rises
 

I have been looking at returning to VM in the next few months and am some what concerned by these rises, as Denphone says, 10% is quite a hike on a bill!

I remember not so long ago the price rise letters used to state, for example, £2 increase in TV, 50p increase in Tel and £1 in BB. If you were lucky they held the price on one of your services, but this was probably a psycological thing to make the customer feel they are not been completely hard done by.

I think most people accept prices go up and could stomach £1 or £2 but any more than that and people get angry. I think VM have got this one majorly wrong and it will interesting to see the next batch of customer figures

Re: TV price rises
 

No-one is ignoring anything that is posted here, and I certainly do feed things back

However, in this case, feedback from direct surveys of VM's customers by VM themselves was used to inform the bill redesign - within the available options.

Re: TV price rises
 

I did notice the multi room streaming screen shots on the VM site were quickly changed after I commented on the fact they had Sky Living as an example in the MRS thread. Your handy work I presume ;)

Re: TV price rises
 

Just got my letter. £2.59 increase. Not too bad, but still £30 a year. But this is all I spend my money on* (ie don't go out, no take-aways, etc.) so I'll stick with it for a while and see what happens.

(* Yes, after other living expenses, of course!)

Re: TV price rises
 

Virgin have kindly informed me of a £4.59 increase...

Re: TV price rises
 

So does this mean that for a customer who has the same package as Carl Waring ie. XL tv, XL phone, 1TB tivo and 30mb BB package it will also be £2.59 ?

Re: TV price rises
 

Exactly the same as mine but the combined price rises once this comes in will be a very naughty £11 plus for the last 10 months.:(

Re: TV price rises
 

Do you have the 'Praise Company to High Heaven' discount on your bill?

Re: TV price rises
 

:p:

I actually just called and paid the for the Line Rental Saver option, so that's another £50-odd saved :)

I used the "thinking of leaving us" option (5 then 3) because I know they can offer better (and new) deals/services for existing customers that the standard CS reps.

So I suggest you do the same. You might just find a nice new deal or money-saving new service. (Hint, hint.)

Re: TV price rises
 

Yes I expect nearly everyone who uses a VM forum will be taking that route which means a wait of at least an hour (albeit on a VM phone it won't cost) and in the end most will be offered a deal less than the new pricing and probably as things get desperate, more than they're paying now!

That frankly makes a mockery of a price increase, undermines standard CS reps and makes it more difficult and time consuming for those of us who are leaving.

Re: TV price rises
 

It would be unfair if Carl Waring gets a lower price increase than customers with an identical package even if he does choose to spend so much time extolling the virtues of VM.

It's already been confirmed by BenMcR that all customers, are eligible for the line rental saver of £120 for 12 months unless they already have an extra free talk add-on (or something similar) included. So no special discount was given to him for that.

Re: TV price rises
 

Well so much for him telling me it would be £4.09, just got an email confirming it would be £6.34 per month!! £76.08 per year, that's more than we pay per month!!

Back on the phone me thinks :mad:

Re: TV price rises
 

As per my post, you definitely fit into the following:

"I’ve seen plenty of examples across this site of Virgin Media employees picking up complaints, feedback and queries from Cable Forum members and escalating them with their employer. This has resulted in changes being implemented."

You are very proactive in helping Cable Forum members, and problems they many have. A real credit to yourself, your employer and this site!

Re: TV price rises
 

I got through straight away :)

Nice to see you're not judgemental or prejudiced or anything :p:

The "standard CS Reps" are there for new customers only, really.

---------- Post added at 15:40 ---------- Previous post was at 15:38 ----------

Seriously? :rolleyes: