Re: TV price rises
 

No, it wouldn't, because there is no indication of what part of the discount applies to which service. You would have to speak to Virgin Media to find out.

Also with the current Collections and deals offered by Customer Relations there is no discount split between services - the adjustments are there to take the whole set of services to a set price.

That wasn't what I was saying. You complained that VM changed the bills to something others may like and you don't, rather than keeping it as something you like but others don't.

Re: TV price rises
 

l have just had a email explaining the forthcoming price rises and how much it will go up by and it is going up by £4.59 on the 1st of February so in the 10 months going backwards from next february my bill will have gone up by a massive £11.00.:(

Re: TV price rises
 

had no word here yet but looks like be leaving and just having vm bb here

Re: TV price rises
 

Im away to sky taking all my services there after 11 years of Virgin (so they told me) not sure if that included Telewest or not!,retentions tried to keep me as they "value your custom"but after 30 mins said no im away to sky ("and all it's faults") VM then told me I would be charged £11.00 for terminating my contract early (on a 30 day rolling contract)
oh um

Re: TV price rises
 

That would only happen if you wanted to disconnect earlier than the 30 days notice that's required even if you are cancelling under the price change clause.

Re: TV price rises
 

thanks Ben and that was after she spent about 40 mins trying to persuade me to stay,

Re: TV price rises
 

I didn't say it would, I said it should. I don't know why you're defending this, Ben. The prices on the website bear no relation to what customers actually pay, people are having price increases but have no idea what services they relate to so have no idea what they're actually getting for their extra money or what they're paying it for (whilst both Sky and Bt are able to produce a breakdown), and the billing system only works in either "so vague nobody has a clue" or "so much detail it results in complaints" mode. You must surely be the only person here who thinks that sounds reasonable.

Re: TV price rises
 

I'm not going to go into this for the 5th or 20th or whatever the number of times we've gone over the same ground

You have one view, I have another - I think we should leave it at that

Re: TV price rises
 

A typical Virgin Media stance on what customers REALLY want.......I rest my case...

Re: TV price rises
 

Actually they are no different to ant other media company with the way they set out prices if you can show that to be wrong do provide proof as oddly it is typical of any similar company.

Re: TV price rises
 

Yes however we are Virgin customers, and this is a Virgin minded forum. I don't care about other providers, I care about the company I pay my money to. Just because others do it, doesn't mean Virgin should follow suit. Customers are giving Virgin valuable feedback here. It's up to Virgin whether they listen to their customers or not.

Re: TV price rises
 

Yes. A small minority of customers. Whereas they own general research, from sending out links to surveys (probably to a larger number of customers) and, I assume, comments received by their CS reps, have told them something different.

But you are right in that there is a precedent for them acting on the wishes of a small but vocal minority (Reminders).

I preferred the old layout, but if more people want the new one then so be it. It's not all about just what I want :)

You can see why I'm on the fence here, right? ;)

Re: TV price rises
 

You are also aware that this is not an official Virgin Media forum and therefore Virgin Media are not going to take any notice of what goes on here as the is no official representation of the company here in any capacity.

If you want to complain on a Virgin Media forum then do so HERE

Also remember not everyone who posts on this forum or even this thread is a Virgin Media customer so my comment above is right and points out the is little or no difference between similar media companies as all will and do follow suit.:rolleyes:

Re: TV price rises
 

On triple xl. Pay approx £56 per month. Just got letter for price increase of £5.34 per month. Might be time to reduce my services down.

Re: TV price rises
 

That is indeed a shocking increase of around 10% on your current bill and to many of us that is quite unacceptable.