Re: [Merged] Speed Increases 1st June - 2meg to 4meg
 

Sadly, with some customers, yes they do need to. It would confuse half of them, being on 4mb and still getting billed as 2mb... :dunce:

Re: [Merged] Speed Increases 1st June - 2meg to 4meg
 

Forgive me if im wrong here, but did NTL actually send anything out via post or email stating the FREE upgrades? Only thing ive had in the post to suggest and upgrade is the change on my bill. If I hadn't have been a regular here then I wouldnt have had a clue about the upgrades.

Re: [Merged] Speed Increases 1st June - 2meg to 4meg
 

I wouldn't know about email, as I don't collect my NTL email anyway. There was the post on the support page (or somewhere on their site) that specified 2meg becoming 4 etc... I am assuming it'll be on the last day of the month, or even half way through next to be honest... not great at communication, are they? :rolleyes:

Re: [Merged] Speed Increases 1st June - 2meg to 4meg
 

I would class myself as an above average Internet user - one of those people your parents and mates ring up to go and fix thier PC when they download some nasty spyware... Now I would obviously know about the upgrades as I went along to said 'support page' and saw the info, but really is average 'Joe Bloggs' NTL internet user going to do that?? Doubt it.

I think NTL most probably did that on purpose.

A: To cover thier backs if the said June deadline is missed.

B: To impress the vast majority of users that are totally clueless as to the free upgrades taking place - and yes before some smart **** jumps down my neck asking if I indeed have proof - yes I asked around the locals on my street using the same service. They were ALL totally clueless!

Re: [Merged] Speed Increases 1st June - 2meg to 4meg
 

I've had 10mbit for half price for the last 3 months and not once did it drop below max speed due to NTL. I've always had a really good connection with them here (PE1). Unfortunately I'll be moving in a few months and I don't think we'll get NTL, will have to use some nasty DSL provider with caps and traffic shaping :cry:

Re: [Merged] Speed Increases 1st June - 2meg to 4meg
 

I had an email telling me about the free upgrade and many others around the country had the same email. Perhaps yours was cauight by a spam filter.

Re: [Merged] Speed Increases 1st June - 2meg to 4meg
 

Ow at!

Where in Stoke are you, duck? I'm up the road in Newcastle and still stuck on 2mb.

Re: [Merged] Speed Increases 1st June - 2meg to 4meg
 

Well as for email notifications. NTL have long since stopped sending me emails notifying me of my direct debit payments. They were like clockwork at one time - every month my email arrived telling me how much was due. But not had anything like that for months.

So I think it's safe to say I haven't had anything at all mentioning upgrades. Have to say I did have an amusing chat with some indian chap when I called tech support about downgrading (I didn't realise you called CS) anyway, he told me he could switch my speed down but would need to keep charging me the same amount each month as for 10meg and was that any use to me :) yeah, ummm, that would have been wicked - thanks!

Re: [Merged] Speed Increases 1st June - 2meg to 4meg
 

I'm over the other side in Sneyd Green duck :D:cool:

Re: [Merged] Speed Increases 1st June - 2meg to 4meg
 

Taking a guess they have only upgraded about 5% of their customers and we are already approaching the later end of june, i highly doubt everyone will be upgraded by the end of this month, there's just too much work to be done. I think the majority will be done by mid July.

Re: [Merged] Speed Increases 1st June - 2meg to 4meg
 

hmmm, I rebooted my modem just now and it took about a minute... I was thinking it must be "doing something" but alas, still on 2 meg :(

Re: [Merged] Speed Increases 1st June - 2meg to 4meg
 

End of June...

Its like Challenge Anneka, just without the helecopter and bum shots.

Re: [Merged] Speed Increases 1st June - 2meg to 4meg
 

oh, back to the 80's I see?....

"Dear Jim, will you please fix it for me and my cat 'Harry' to have 4 meg broadband. We have been struggling for years on this horrible 2 meg connection... thank you. Jim (age 28 and a half)"

;)

Re: [Merged] Speed Increases 1st June - 2meg to 4meg
 

Shhh now - we best not get off topic too much, one of the nerds might burst a blood vessel!

Re: [Merged] Speed Increases 1st June - 2meg to 4meg
 

ngggghhh!