Re: 20 Mb/s to 30Mb/s free upgrade
 

Interesting to see the config file is provisioning 32.2mb down and 1.11mb up. Looks like the 50mb-style overprovisioning (presumably for speed test purposes) is still happening.

Re: 20 Mb/s to 30Mb/s free upgrade
 

And setting it higher so people get closer to what is advertised is an issue because.....?

I'm confused now

Re: 20 Mb/s to 30Mb/s free upgrade
 

I missed this post sorry.

That explains why it was initially green but went blue later when the guy was working on it.

I suggest you feed this back to the activation team because on my first call the lady specifically asked about this light, when I told her was green she answered thats good. So tell them to ask if its blue and it may save some people some headaches.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ordered online yesterday and got the email today confirming that we will be getting it from the 11th. it says tech install, but I am unsure as there are mixed messages saying this is actually self install (modem delivered by HDN) but the emails are saying tech.

Re: 20 Mb/s to 30Mb/s free upgrade
 

If it says ALLDAY then it'll be a delivery

Re: 20 Mb/s to 30Mb/s free upgrade
 

I never said it's an issue, just said it's interesting. And it's certainly not there so people get closer to what is advertised. There is no reason or need to set the config file higher in order to get closer to what is advertised, if anything it makes people get further away than what is advertised.

Someone said in the past 50mb was over-provisioned as it was their flagship product and they wanted it to look better in speed tests for marketing reasons.

Presumably they did the same to 30mb as they're pitching it vs 40mb FTTC, and arguing they expect people to achieve faster average speeds on it. So it looks like they're attempting to artificially inflate speedtest results in order to validate that claim. Add an extra 2.2mbps to your speed test results and of course your product will look better vs. the competition. Not to say it's a bad thing - the customer ends up with a higher average speed - but it's a sneaky marketing ploy if you ask me.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Mine was delivered by HDN it was easy to setup and the speeds I'm getting now are 30mb down and 3mb up.

Re: 20 Mb/s to 30Mb/s free upgrade
 

They cant even get my 20mb running properly never mind 30mb with a superhub, Tech coming tomoro and not leaving my street till he has upped my upstream from 31 :-(

Re: 20 Mb/s to 30Mb/s free upgrade
 

Works a dream here , I will try it again about 6pm.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I dont want to order 30mb till my previous one is fixed, when I get disconnected I cant get onlin as my updtream power is too low at 30 or 31

Re: 20 Mb/s to 30Mb/s free upgrade
 

I got a letter from virgin this morning about my broadband..:)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thanks for that exactly what I needed to know.
Now dont like using the phone but want to deal with a human rather than the automated upgrade service for this so whats the number I would be best ringing? I'm okay if I know I'm getting through to the right place.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Customer Services do have all the info and tools to process the upgrade

Re: 20 Mb/s to 30Mb/s free upgrade
 

I ordered 2 days ago the lady in sales told me she would phone me back and she hasn't bothered.:rolleyes:
So I don't think I will bother if they can't do a simple thing like taking an order.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Or you could just do the simple thing and phone them back yourself?