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-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

Chrysalis 03-02-2011 11:09
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35165480)
I'm not sure about this and Ignition would now better than me, but I believe all 50mb+ channels (i.e. overlay) use 55mb EURODOCSIS channels whereas some parts of legacy use the "US" 42mbps channels. Still think you might have been overridden and putting 30mb on your acc hasn't taken off the override?

Status looks like it should be online. What do the config pages say? (Not got a SH so don't know exactly what they're called, but I mean the ones that tell you your upstream/downstream rate caps and so on)
what I pasted is from those pages, there seems to be just one page now, for connection.

SnoopZ 03-02-2011 11:09
Re: 20 Mb/s to 30Mb/s free upgrade
 
You may want to remove your MAC from your post Chrysalis if that is it.

Chrysalis 03-02-2011 11:11
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35165484)
You may want to remove your MAC from your post Chrysalis if that is it.
I have now, was on every line and missed one out.

BenMcr 03-02-2011 11:12
Re: 20 Mb/s to 30Mb/s free upgrade
 
The last two tables on the Connection screen:

Primary Downstream Service Flow

Primary Upstream Service Flow

Are the ones that say what the SuperHub should be provisioned at

qasdfdsaq 03-02-2011 11:14
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35165481)
hee is more releveant logs sorry, the line I pasted was just for time sync.

Thu Feb 03 09:55:34 2011 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=ggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Thu Feb 03 09:55:34 2011 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=gggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=ggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=ggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Warning (5) Lost MDD Timeout;CM-MAC=gggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Time Not Established Warning (5) MDD message timeout;CM-MAC=ggg;CMTS-MAC=ggg;CM-QOS=1.0;CM-VER=3.0;
Gah, that wasn't quite it either. There should be a bit at the bottom of the status page saying "Service flow" or similar, like "Primary upstream/downstream service flow".

Anyway here's an example (pulled from VM forums) of what it should look like: link

Ignitionnet 03-02-2011 11:14
Re: 20 Mb/s to 30Mb/s free upgrade
 
You did call in and get that thing provisioned Chrys?

It's locked to the VXR right now, if properly provisioned it should then be retuned to the overlay network, which isn't happening.

Nopanic 03-02-2011 11:15
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Ignitionnet (Post 35165493)
You did call in and get that thing provisioned Chrys?

It's locked to the VXR right now, if properly provisioned it should then be retuned to the overlay network, which isn't happening.
Tis in the Wall Garden .. :erm:

Chrysalis 03-02-2011 11:17
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Ignitionnet (Post 35165493)
You did call in and get that thing provisioned Chrys?

It's locked to the VXR right now, if properly provisioned it should then be retuned to the overlay network, which isn't happening.
as I said its activated.

Rang up.
Lady asked me to confirm last 3 digits of mac.
She said done.
Asked if green light on for tick box I said yes.
I noticed offline and status looked whacked, asked her to confirm its working.
She said her end shows good but wait 5 mins.
Ended call.

I guess I need to ring back.

---------- Post added at 10:17 ---------- Previous post was at 10:16 ----------

Quote:
Originally Posted by Nopanic (Post 35165494)
Tis in the Wall Garden .. :erm:
is this that 24 hour issue I have read about for superhubs?

vanman 03-02-2011 11:19
Re: 20 Mb/s to 30Mb/s free upgrade
 
click on the Super Hub Status


Information Standard Specification CompliantEU DOCSIS 3.0 Hardware Version2.00 Software VersionV5.5.2R20

Chrysalis 03-02-2011 11:26
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by vanman (Post 35165499)
click on the Super Hub Status


Information Standard Specification CompliantEU DOCSIS 3.0 Hardware Version2.00 Software VersionV5.5.2R20
yeah but thats the only line, other 2 lines are just version and mac number.

---------- Post added at 10:26 ---------- Previous post was at 10:24 ----------

Quote:
Originally Posted by qasdfdsaq (Post 35165492)
Gah, that wasn't quite it either. There should be a bit at the bottom of the status page saying "Service flow" or similar, like "Primary upstream/downstream service flow".

Anyway here's an example (pulled from VM forums) of what it should look like: link
the 2 service flow boxes dont exist. I guess they appear when its working.

I was waiting for tesco to come before ringing back as didnt want to be on phone when they came, luckily they came early so ringing back now.

Nopanic 03-02-2011 11:34
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chrysalis (Post 35165496)
as I said its activated.

Rang up.
Lady asked me to confirm last 3 digits of mac.
She said done.
Asked if green light on for tick box I said yes.
I noticed offline and status looked whacked, asked her to confirm its working.
She said her end shows good but wait 5 mins.
Ended call.

I guess I need to ring back.

---------- Post added at 10:17 ---------- Previous post was at 10:16 ----------



is this that 24 hour issue I have read about for superhubs?
No, its part of the activation .. when its a replacement modem it should be done by the agent on the call ..

Chrysalis 03-02-2011 11:47
Re: 20 Mb/s to 30Mb/s free upgrade
 
15 minute call with agent scratching head, he said all he could do is keep forcing the new config to modem, worked on 5th attempt.

Procedure Status Comment
Acquire Downstream Channel 323000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 112 55616000 Kbits/sec 323000000 Hz -0.1 dBmV 41.8 dB Hybrid
Locked QAM256 109 55616000 Kbits/sec 299000000 Hz 0.7 dBmV 42.5 dB Hybrid
Locked QAM256 110 55616000 Kbits/sec 307000000 Hz 0.5 dBmV 42.5 dB Hybrid
Locked QAM256 111 55616000 Kbits/sec 315000000 Hz 0.1 dBmV 42.0 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked TDMA 8 10240 Kbits/sec 47400000 Hz 44.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow
Downstream(0)
SFID 15233
Max Traffic Rate 32220000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 16002
Max Traffic Rate 1111000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

solid 3.8meg down on speedtest

https://www.cableforum.co.uk/images/...011/02/145.png
http://www.pingtest.net/result/33739231.png

qasdfdsaq 03-02-2011 11:59
Re: 20 Mb/s to 30Mb/s free upgrade
 
Nice. Proper QAM16 upload as well now, still Docsis 1 speeds but better than QPSK :)

Wonder how things will hold up and what effect 200mbps of load-balanced downstream will do for your congestion issues

Chrysalis 03-02-2011 12:02
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35165549)
Nice. Proper QAM16 upload as well now, still Docsis 1 speeds but better than QPSK :)

Wonder how things will hold up and what effect 200mbps of load-balanced downstream will do for your congestion issues
looks like I was indeed overriden before tho on my old modem mac forced to docsis3 rather than a batch of users moved.

So far jitter seems lower but bear in mind ive been seeing slow steady improvements on this anyway as I think VM have been making space on the overlay network. The stand out is the 1.05meg upload, before I unplugged the old modem I did a speedtest and was still only 0.32up.

Tod 03-02-2011 12:03
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Chris (Post 35165465)
You've not read the thread then?
No, I just wanted to moan! As much as I love everybodys posts, reading 80 pages worth before I had my whinge was a bit much! ;)

Quote:
Originally Posted by Chris (Post 35165474)
And do you have a retentions deal Tod?
Of course! ;)


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