Re: NTL Customer Services: Your personal experience
 

Thanks, you saved me trying to explain it again. I was trying to be nice. :(

Re: NTL Customer Services: Your personal experience
 

The bit I don't get is that everywhere I go I tend to get good deals or people have been nice to me. For some reason I do not get the level of service I'm accustomed to with NTL.

Re: NTL Customer Services: Your personal experience
 

No-one has ever denied that NTL's CS has had problems. We agree with you on that. Only 9 people out of 54 have voted that they have 'never' had any trouble.

Re: NTL Customer Services: Your personal experience
 

so your ethos is not how good/bad NTL CS is - but how much compensation you can get?

- if you get away with it. then good luck;)

Re: NTL Customer Services: Your personal experience
 

My ethos is simply this: Good customer care, quality products at lower cost. Second best is not for me!

Re: NTL Customer Services: Your personal experience
 

ok maybe its me being a :dunce: but if you are seriously that unhappy then cancel ur ntl or do something about it for crying out loud

Re: NTL Customer Services: Your personal experience
 

so you are admitting you are not 'nice' to csa's when you call then? simply to ge the most out of them you can? and you wonder why you seem to be able to get little out of them??

if someone was a right ba*tard to me on the phone, id be polite, to the point and do no more than i absolutley had to. someone is nice - hell, even normal - id do whatever i could for them, including bending a few rules
to get it sorted...... a lesson for ya perhaps....

Re: NTL Customer Services: Your personal experience
 

It was not me that chose NTL but NTL had bought my franchise area out and offered poor customer services in return. As a customer I have every right to voice my dissatisfaction in the way NTL has managed their affairs in provided me a supposed service.

I've tried to cancel my services and have been offered retention deals which I have accepted. However, there will be a time when I will cancel my service altogether with NTL. Thanks to BT for saving a small fortune on my telephone bill, this actually finance my NTL package.

Re: NTL Customer Services: Your personal experience
 

yes u have every right to be dissatisfied with the service, but if i was you and i had such a problem about their CS i would write a strongly worded letter to the MD and i would cancel my contract regardless of the fact that they offered me deals......if its the tv you will miss, well get sky or digital, if its the BB u obviously already have BT get BT BB........

or you could just continue to bemoan the service you get.....your choice really :shrug:

Re: NTL Customer Services: Your personal experience
 

I should have known - sorry udt I thought you were a bloke - my mistake. lol. ;)

Re: NTL Customer Services: Your personal experience
 

well.. apart from the long hold times (i did call the day the bill arrived.. which was probably a mistake..) they have always been polite and sorted out my problems immediately.

I've had a fair few worse telephone customer service experiences from other companies too be sure!

Re: NTL Customer Services: Your personal experience
 

Thanks for your advice :rolleyes: but I'm capable of making my own decisions and what is best for me.

Re: NTL Customer Services: Your personal experience
 

i am sure you are........and i also forgot that you hate taking advice, my bad

Re: NTL Customer Services: Your personal experience
 

I noticed something interesting in the poll above. Out of 5 people that (AFAIK) are NTL employees and voted, only one voted that he/she had no trouble with the service.

3 voted generally OK, and one agreed with UDT that it is 50/50

Re: NTL Customer Services: Your personal experience
 

I've had good experiences and bad with NTL CS but UDT at the end of the day coming to a site like this or .com and relentlessly whining and crying and throwing your dummy out of the pram will get you nowhere.
Annoying other members or posting derisory remarks about them will just make people ignore you or post just to have a go at you.