Re: need advice and help for a possible fix
 

http://www.cableforum.co.uk/board/at...7&d=1449051968

and

https://www.cableforum.co.uk/images/local/2015/11/3.png

Mod edit - first image replaced, as it was too large.

Re: need advice and help for a possible fix
 

I already told you: post everything (or the gist of it) on the forum, including the TBB graph (very important as it shows the problem with the regular packet loss spikes) and a link to this thread, wait a few days for the VM forum team to respond, start their investigation and ask for more info, then you'll probably need to get the landlord to confirm account details.

Don't bother the landlord before then.

Ideally make sure that when you present your test results you do it in modem mode (create another TBB graph for that) with an ethernet cable. keep the powerline and wifi out of the testing or this will go on forever.

Re: need advice and help for a possible fix
 

Lol

Re: need advice and help for a possible fix
 

news news news..
so, for the last few days, staying online for more than 10 minutes was impossible.
this time everyone in the house got ****ed.

so today, just this afternoon, our landlord came here and brought a new router with himself. apparently, he got to understand that superhub works better in modem mode.

so, we did setup the new router, and again the internet got disconnected every 5 minutes.
called VM and they said they will fix the issue by 8pm.

no more disconnections.
i also disconnected the Netgear Powerline and my own BT powerline. job done.
well, i still get lags in games, but its far better than what it was.

the router is:
http://www.tp-link.com/en/products/d...cher-C20i.html

i know its not much, but apparently thats what our landlord was recommended about.
he would not pay more than that i guess.
but the wifi coverage for everyone is really good now.

anyway, i tried to set up the BQM monitor, but it seems our new router does not respond to ICMP requests. what should i do now?

Re: need advice and help for a possible fix
 

Wow, that's got to be the worst AC router in existence.

Re: need advice and help for a possible fix
 

tbh the improvement from superhub is massive!
not only i get more powerful wifi signal, the new router is handling the traffic perfectly.
he paid £25 for it.
but again, its 10 times superior to superhub1 .

Re: need advice and help for a possible fix
 

Good news. Should sort out most of your problems (apart from any recurring VM network issues).

If anyone ever says that don't believe them. You undoubtedly spoke to the Indian offshore customer services who just make stuff up to get you off the phone.

Finally!

LOL. No, he just looked for the cheapest router in the high street. You got lucky getting a dual-band router for that price. Although you can't really call that an ac router as the speed of the 5ghz is barely better than 802.11n. You'll be lucky to get 10Mb more speed on 5ghz than on 2.4ghz at close range (when using the highest settings on both).

Still, it's got a USB port for sharing media and files! lol.


End-user experience is what matters. I'll consider this solved.

Just don't complain about not being able to get more than 75-85Mb on ethernet, as they're only 100Mb ethernet ports on the router!

Wifi should be faster.

Don't think there is an option to respond to ICMP/pings, according to the manual.

Don't forget to set your DNS on your computer to something other than Virgin DNS (I use Google DNS).

Also you'll want to port forward or DMZ your PC for gaming.

Re: need advice and help for a possible fix
 

Not bad then, it might be the worst AC router but it's also the cheapest AC router I've seen so far too.

---------- Post added at 10:46 ---------- Previous post was at 10:42 ----------

That's not entirely true. The 5Ghz will perform a lot faster, especially on mobile devices.

The 2.4Ghz rating of 300Mbps is dependant on HT and MIMO, neither of which work under high interference conditions and/or most mobile devices.

The 5Ghz rating of 433Mbps is pure "single-threaded" throughput. The equivalent rating for 2.4Ghz is 150Mbps. And that's before considering interference, which will bring it down to 72Mbps.

Think of it as the 2.4Ghz as a 700Mhz quad-core. The 5Ghz is a 4300Mhz single-core.

Anything can take advantage of single-core performance but only certain applications can make full use of multiple cores.

Re: need advice and help for a possible fix
 

Dear Mud Wizard,


landlord said there is a 28 days return policy going on for the new router. so we r going to check it daily see if it has problems, we can pursue him to return it and get a better one. so i probably will stick around here for a little longer.

at the time my landlord purchased the Netgear Powerline, he spent like £50~60 on that. thats why he did not want to spend more this time. you know, lack of knowledge is a weakness. if we knew better, we would just pursue him to get a proper router like the linksys or asus one at the time, and avoid all these months of pain and suffering. well, we didnt know that superhub 1 had faults. i didnt know that until i posted here.

anyway, i want to thank you for all your kindness and help. really appreciate your patience and kind advices. thanks alot :)

may i ask you to tell me more about how to set my DNS, and how to port forward/DMZ my pc please?

Re: need advice and help for a possible fix
 

In certain conditions yes.

Agreed. Though 5ghz 802.11n is also dependent on HT and MIMO. All wireless is subject to interference etc.


433Mbps isn't throughput, it's the communication link rate, with 802.11ac using HT80 you get around half of that as throughput (speed you see on a speed test) after communication overheads. i.e. Around 215Mb.

vs on 802.11n you see around 2/3rds of the link rate as throughput. Using 300Mbps link rate, that's around 200Mbps.

Excluding interference or device limitations for both.


LOL ... because that works so well when comparing across processor families.
Mhz is an inaccurate measure of processor performance.

3.4 Ghz Intel Pentium 4 672 (average CPU mark 402)
vs
AMD A4-5000 1.5 Ghz (average CPU mark 1893, single thread rating 585)

Re: need advice and help for a possible fix
 

Dear Mus Wizard,

may i ask you to tell me more about how to set my DNS, and how to port forward/DMZ my pc please?

Re: need advice and help for a possible fix
 

Re: need advice and help for a possible fix
 

is DMZing my pc putting it at risk?

Re: need advice and help for a possible fix
 

It's letting any unrouted traffic go straight to your PC. If you don't have a decent firewall, then yes your PC may be at greater risk.

Re: need advice and help for a possible fix
 

all i have is the windows firewall..
i guess i pass on that then.