re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

All appears to be ok here in Lincolnshire now.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

You may have a local fault unrelated to this. If you still have it after this, then you'll need to report it.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Going to be a bit embarrassing for them. Nationwide outage.
Phones can't cope.
Support forum doesn't load or is unusable.
Status page doesn't load.
Shows how pathetic their support is really.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Not really, you can't have 4 million support staff sitting waiting for your call or capacity for that much traffic to a single webpage.

Thankfully issues like this are rare. Something like this will be a CSO (Critical Service Outage) and tend to be resolved with a few hours.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Thank the Lord for Cable Forum ;)

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Yes, when a few core network switches have a major problem they normally know about it quite quickly!

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Yes :)

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Yes a great help and has broken all records into the process.:)

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Yup headed off here first port of call.
You may need new servers in the future as you've probably gained a few people. :)

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

The access problem never hit RG41 if my circuit is anything to judge by.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

UPDATE from VM's Facebook page:

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Region 06 is now up and running. Thank goodness for 3g and tethering.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Got my connection back in South Gloucestershire at around 20:20.

So that's about 0.5 hours with a very unreliable connection and 2.5 hours completely down.

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

We're sorry that you've had a brief period of intermittent connection problems tonight, these were related to a routing hardware issue.

Our engineers have brought our services back on line and we're working to resolve any remaining problems at the highest priority.

We're very sorry for any inconvience caused tonight.

Thanks

http://community.virginmedia.com/t5/...973439#M111264

re: MAJOR NETWORK ISSUE (17 Jan 2012)
 

Yes but a simple "If you are calling about the current service outage, we're aware of it already" would massively reduce the number of support staff required.

And a lot of sites have a "backup" high volume, low complexity system for reporting major outages - e.g. reverting to a single line of text instead of failing completely.

Having a contingency plan to deal with major outages is all part of being a major service provider.

---------- Post added at 20:40 ---------- Previous post was at 20:39 ----------

Actually I was getting a "Site too busy" response from Cable Forum most of the time while VM's own forums were slow, but functional.