Re: Why can't Virgin Media ever get their customer service right??
 

haha :clap: :clap: :clap: :clap: but we are not dead just yet, so unless the bodies get dicovered then its not true, no photo no proof haha

Re: Why can't Virgin Media ever get their customer service right??
 

Only if you think that saying someone works for VM is an insult :p:

Re: Why can't Virgin Media ever get their customer service right??
 

and my point was that the aspiration of the company and the staff should be to resolve the issue at the 1st attempt not the 2nd,3rd or 4th that just shows that the company and the staff have failed

Re: Why can't Virgin Media ever get their customer service right??
 

I'm not getting irate at all.

---------- Post added at 18:38 ---------- Previous post was at 18:37 ----------

Exactly

Re: Why can't Virgin Media ever get their customer service right??
 

oh i misread your post. i see your point, yes they should have done and maybe thats there aim on every call but not every call can be fixed 1st time

Re: Why can't Virgin Media ever get their customer service right??
 

and yet we still keep posting :D

Re: Why can't Virgin Media ever get their customer service right??
 

And my point is that nobody should have to be messed about in order to sort a problem out. If it was the customer's fault, then fair enough. But when it is VM's fault, they should sort it quickly and with as little disruption to the customer as possible.

---------- Post added at 18:42 ---------- Previous post was at 18:41 ----------

Very true. But this one could have been.

Re: Why can't Virgin Media ever get their customer service right??
 

agreed but see my post above, i bet there aim is to fix all issues as quick as poss without messing the customer around but somethimes it doesnt always work like this, remeber things happen for a reason

Re: Why can't Virgin Media ever get their customer service right??
 

Agreed ,i fully accept that not all issues can be fixed with one call ,the same applies in my line of work but as long as this is explained to the customer honestly and openly i find that usually the customer understands .Problems arise when a customer is told the issue is rectified when it hasn't or something isn't possible when it is

Re: Why can't Virgin Media ever get their customer service right??
 

i agree and i think the OP could have been given a good explaintion and an appology from VM if he goes through the correct channels

Re: Why can't Virgin Media ever get their customer service right??
 

yes i agree tim should have had it all doenand sorted witht eh first call not the 2nd 3rd or 4th but on the same hand tim should not be calling people liers because they state "that impossible" then they come back and fix it, i know that seems liek there lying and maybe the agent should have said i dnt think that is possible and checked but you cant call someone a liar because of how there trained no offense but no one know everything even if you are train on say tivo you will not know ever possible problem you could encourare even if you where train on the in and out of the tivo, i assume tim is not tech savvy because if he was he know that software is temperamental and can do one thing one and minute and another the next with the same command and that is why the staff member will have bene trained never to cancel the order because cancelling the order could mean that in the end tim would not even have got them for tuesday because the order was cancelled but tim thinks that isnt acceptable, he also seems to think that people are robot and never make makes we are all human and make mistake the good people admit there wrong and dnt try to cover themself up.

to sum up no one know everything so it is impossible to train for everything just grow up and accept they mucked up and didnt get it right first time but the person who did fix it wasnta liar just was trained that way, then go and complain to virign about how there system works

Re: Why can't Virgin Media ever get their customer service right??
 

:clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap: :clap:

Re: Why can't Virgin Media ever get their customer service right??
 

Have you got the clap:D:D:D:D:D

Re: Why can't Virgin Media ever get their customer service right??
 

quaility :):):):) you never know, i think i will go to the doctors get get my self checked out :D:D:D:D

Re: Why can't Virgin Media ever get their customer service right??
 

I would assume that is a given for all companies but i notice that it is harder to keep that aim the bigger a company gets simply because of the different levels of expertise within a large company ,it is much easier to train 10 people to the same standard and keep them there than 1,000 ,plus i would imagine the high staff turnover has a lot to do with it .I have never worked in a call center but i would imagine that there are people who have worked there anywhere from 5yrs to 5 minutes and it's just pot luck which one the customer gets