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-   Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)
-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

virginruinedntl 18-01-2011 23:07
Re: 20 Mb/s to 30Mb/s free upgrade
 
we already have that info and link masque. Will the upload be 2mb or 3mb? Will users get the upgrade free in a few months time? Will new customers get the new modem by default, will they have to pay the £30 charge?

whizzard 18-01-2011 23:10
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by virginruinedntl (Post 35154845)
we already have that info and link masque. Will the upload be 2mb or 3mb? Will users get the upgrade free in a few months time? Will new customers get the new modem by default, will they have to pay the £30 charge?
As stated earlier in the thread, 1mb upload in non upgraded upstream areas and 3mb in those that have. You have to pay £30 to move from 20mb to 30mb, it wont be free, nor will you get the new modem by default.

Peter_ 18-01-2011 23:10
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by virginruinedntl (Post 35154845)
we already have that info and link masque. Will the upload be 2mb or 3mb? Will users get the upgrade free in a few months time? Will new customers get the new modem by default, will they have to pay the £30 charge?
All new customers taking XL get the Superhub by default as that is the only modem available to be installed, they pay no extra for the hub just the other charges.

I missed that small post with the link in it.;)

SnoopZ 18-01-2011 23:12
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by whizzard (Post 35154846)
As stated earlier in the thread, 1mb upload in non upgraded upstream areas and 3mb in those that have. You have to pay £30 to move from 20mb to 30mb, it wont be free, nor will you get the new modem by default.
You need the new modem for 30Mb as it is DOCSIS 3.

looselipsuk 18-01-2011 23:14
Re: 20 Mb/s to 30Mb/s free upgrade
 
Just wondering if a 20mb user upgrading to 30mb would also get a free Wireless 'N' USB adapter if requested as it is free for 50 or 100mb upgraders?

jb66 18-01-2011 23:14
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35154841)
Here is what everyone has been waiting for regards the upgrade

Upgrade to 30Mb broadband for just £30

http://shop.virginmedia.com/existing..._EC-30-Upgrade
Thanks masque, 23 posts too late! LOL

whizzard 18-01-2011 23:14
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by SnoopZ (Post 35154848)
You need the new modem for 30Mb as it is DOCSIS 3.
Yep, but by paying the £30 you move to 30mb and therefore also get a Super Hub in the the process. I was stating in my previous response that existing customers opting to stay on 20mb wont be given a Super Hub for gratis.

jb66 18-01-2011 23:15
Re: 20 Mb/s to 30Mb/s free upgrade
 
I wonder if customers who have a 50meg modem can move to this teir

whizzard 18-01-2011 23:15
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by looselipsuk (Post 35154849)
Just wondering if a 20mb user upgrading to 30mb would also get a free Wireless 'N' USB adapter if requested as it is free for 50 or 100mb upgraders?
Not to my knowledge. These will still carry an additional £30 charge.

Peter_ 18-01-2011 23:16
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by jb66 (Post 35154850)
Thanks masque, 23 posts too late! LOL
Such a small post that I actually missed it but not to worry you can all see mine.:D

whizzard 18-01-2011 23:16
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by jb66 (Post 35154853)
I wonder if customers who have a 50meg modem can move to this teir
As the VMNG300 is DOCSIS3 compliant there would be no reason they couldn't move to the tier.

Peter_ 18-01-2011 23:17
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by looselipsuk (Post 35154849)
Just wondering if a 20mb user upgrading to 30mb would also get a free Wireless 'N' USB adapter if requested as it is free for 50 or 100mb upgraders?
No all platforms below 50Mb have to pay £30 for the adaptor, so if you want both it will cost you £60 in total.

virginruinedntl 18-01-2011 23:18
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Masque (Post 35154847)
All new customers taking XL get the Superhub by default as that is the only modem available to be installed, they pay no extra for the hub just the other charges.
To clarify do new customers still pay £30 extra to go on the 30mb speed instead of the 20mb speed? As i'm not sure the £30 charge is for upgrading the speed or getting the new modem/router?

Peter_ 18-01-2011 23:18
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by jb66 (Post 35154853)
I wonder if customers who have a 50meg modem can move to this teir
That modem can run on any tier as I have seen them on 10Mb.

Ignitionnet 18-01-2011 23:19
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by virginruinedntl (Post 35154859)
To clarify do new customers still pay £30 extra to go on the 30mb speed instead of the 20mb speed?
No, they have the hub already so no need.

EDIT: I'm pleased to see my thoughts on requiring the super hub were correct.

I'm not so pleased that this update again stitches up areas that are waiting for upgrades even further.


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