Re: Sound out of synch on BBC HD
 

no problem... it is still being looked at. I'll update as soon as we have any news. :)

Re: Sound out of synch on BBC HD
 

Just a little update for everyone ....

Our STB team are carrying out extensive testing in trying to find out what's causing the issue for some customers.

Will update again in a few days time.

Re: Sound out of synch on BBC HD
 

Thanks DF - look forward to some news. Been away since thursday morning camping! not seen any tele, plenty of rain though:)

mdancer

Re: Sound out of synch on BBC HD
 

Hope you had a good time. :)

Ok.. update... Initial testing has been inconclusive, so the team are now going to do further testing by looking a individual customer reports, as they get them.

So it may take some time to pin point the cause of the problem, but at least it's being investigated properly. :)

The ticket reference is 1358349

Re: Sound out of synch on BBC HD
 

Thanks again DF. Watched The Deep last night on BBCHD, and I must say it seemed fine. I think the real test may be The One Show, that tends to be really bad.

mdancer

Re: Sound out of synch on BBC HD
 

Yes - noticed it last night as well. Haven't checked today - not severe enough on my set up ( new box and new SONY Bravia 40" installed early last week) to prevent viewing but a bit irritating. All other HD Channels fine.....

Re: Sound out of synch on BBC HD
 

Hi All - Has this issue been fixed? I only ask as my setup has been fine for the last two weeks or so.

mdancer

Re: Sound out of synch on BBC HD
 

The sound is bad or the actual program?
sorry:naughty:

Re: Sound out of synch on BBC HD
 

Ho Ho:)

Know what you mean

mdancer

Re: Sound out of synch on BBC HD
 

It's still with our testing/engineering team, mdancer. I'll check the ticket tomorrow.

We've had some glitching on FIVE HD today, but that was a seperate issue.

Re: Sound out of synch on BBC HD
 

There was some glitching of Channel 5 HD last night, out of sync and sound drop outs!

mdancer

Re: Sound out of synch on BBC HD
 

We have FIVE HD on their own ticket, seperate from the general issue. :)

Re: Sound out of synch on BBC HD
 

We were watching the new Millionaire last night on ch113 (ITV HD) and the lip-sync got so bad we changed to ch103 (ITV) and it was spot on. The strange thing was that the V+ box did such a good job of upscaling, we could not tell the picture difference from HD.

Re: Sound out of synch on BBC HD
 

That's very weird? ITV1 HD isn't 5.1 ? It's only channels that broadcast in 5.1 that have the issue.

A reboot should have fixed that issue.

Re: Sound out of synch on BBC HD
 

Sounds to me like you are narrowing down the causes of the issue (only 5.1 broadcasts). How's the ticket going?

mdancer