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Cable Forum (https://www.cableforum.uk/board/index.php)
-   Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)
-   -   Virgin launch Customer Forum (https://www.cableforum.uk/board/showthread.php?t=33653937)

zing_deleted 13-08-2009 10:54
Re: Virgin launch Customer Forum
 
Quote:

Cable Forum is an informal, non-profit, privately owned organisation run democratically by its administration team that:
  • Allows cable customers in the United Kingdom to voice their open and honest opinion of Virgin Media services;
  • Facilitates discussion and interaction between staff and customers;
  • Provides help and support to customers that require assistance where the normal support channels have failed;
  • Provides regular news updates and articles relating to Virgin Media products and services.]
Nowhere in the mission statement does it say "to give members the chance to talk about the BNP " or " to tell the world you have toothache" lmao :)

Not having a pop just saying thats all :)

Russ 13-08-2009 10:56
Re: Virgin launch Customer Forum
 
I'm guessing most people are going to realise what the basement area is for....

zing_deleted 13-08-2009 10:57
Re: Virgin launch Customer Forum
 
The forum is a success partly because of the basement of course . Thats what keeps the membership here. Also interaction in the basement between those who offer tech and those who come here for the community is also a reason for its population. The members of this site make it a success and thats for sure

joglynne 13-08-2009 11:27
Re: Virgin launch Customer Forum
 
I agree with most things that has been said since my last post. The two forums are different with the new VM Forum needing time to evolve and grow before it is judged to be successful or not. I just hope that it has the legs to be able to do so.

As I said before I'm going to keep going back to see how I can offer my very limited help. At the moment I am not comfortable over there for several reasons but hope that given time it will grow to be a useful resource for VM customers and not just a PR exercise.

I'm not going to make any more comments about the other site here as I would rather address my concerns directly to the people running that site rather than posting them publicly on this forum.

webcrawler2050 13-08-2009 14:39
Re: Virgin launch Customer Forum
 
Personally, that forum is really getting on my nerves. It's so slow, digging into it, they seem to have it hosted on a shared box on the states.. with shoddy software and generally a big disapointment..

Mr Angry 13-08-2009 15:33
Re: Virgin launch Customer Forum
 
Black.

webcrawler2050 13-08-2009 15:37
Re: Virgin launch Customer Forum
 
Quote:
Originally Posted by Mr Angry (Post 34853282)
Black.
Care to share a little more on that? lol

Media Boy UK 13-08-2009 15:45
Re: Virgin launch Customer Forum
 
Quote:
Originally Posted by joglynne (Post 34852785)
Well we have kind of pushed the fact that in comparison to the new VM Forum, Cable Forum .....
  • has been around longer
  • has lots of knowledge on tap
  • has lots of techies willing to help
  • is awesome
  • can cover Billing, installation and tech queries.

:D
You forgot one

Media Boy's posts

:D

Mr Angry 13-08-2009 15:51
Re: Virgin launch Customer Forum
 
Quote:
Originally Posted by webcrawler2050 (Post 34853283)
Care to share a little more on that? lol
My socks, they're black.

musicbravo 13-08-2009 16:01
Re: Virgin launch Customer Forum
 
lol was waiting for someone to act on the post about colour of socks. Was even going to start a thread about it with poll, but didnt bother in the end

zing_deleted 13-08-2009 16:01
Re: Virgin launch Customer Forum
 
Quote:
Originally Posted by Media Boy (Post 34853285)
You forgot one

Media Boy's posts

:D
yeah man this place would be lost without you ;)

Stuart 13-08-2009 17:44
Re: Virgin launch Customer Forum
 
Quote:
Originally Posted by BenMcr (Post 34853123)
So are some of you saying that Cableforum sprang full formed into existance?

Cableforum/nthellworld.co.uk had a distinct advantage over the new forum when it started.

The fact that it's predecessor nthellworld.com already had a thriving membership, a lot of whom came here when ntl closed nthellworld.com.

Nthellworld.com had the advantage that when Frank (then an irate customer) set a forum up basically to provide some help, and vent his own frustrations, he found a lot of NTL customers in the same position.

Then, with the intention of seeking help from within NTL (something we still do) and recouping some of the costs of running the site, he sold it to NTL. This generated a lot of news articles and, I suspect, meant a lot of people joined.

VM Community has had none of these. As such, it's not really fair to compare the two sites.

---------- Post added at 17:44 ---------- Previous post was at 17:43 ----------

I've registered, but I think the forum is going to take time to build up.

It will be interesting to see how Virgin handle it. I suspect that they won't allow criticism of Virgin to the extent we do, but, then NTL did allow it when nthellworld.com was owned by them. Ok, so there is one major difference with (I assume) the admin team for vm community being employed by VM, whereas IIRC the bulk of the admin team for nthellworld.com were (as most of us are here) volunteers employed by other companys, so Virgin are not in a position to directly control us.

zing_deleted 15-08-2009 15:27
Re: Virgin launch Customer Forum
 
Well from some of what I have been reading on there they are gonna be in trouble . I can not believe some of the crap some of them are coming out with

webcrawler2050 15-08-2009 15:29
Re: Virgin launch Customer Forum
 
Quote:
Originally Posted by zing (Post 34854619)
Well from some of what I have been reading on there they are gonna be in trouble . I can not believe some of the crap some of them are coming out with
Whats going on over there fella, it was really annoying me - so havn't been there in a few days..

Ben B 15-08-2009 15:30
Re: Virgin launch Customer Forum
 
That jaffacake member really annoys me on some of his sarcy posts :mad:


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