Re: New Virgin traffic managent - so that's why it's slow!
 

icsys, Virgin do not place any limits on the amount of data that can be downloaded. If you download a file or files non-stop for an entire month your connection will still work and no extra fees will go on your monthly bill. That is what an unlimited connection is.

As for your complaint about STM, it is in the small print and you agreed with it when you signed up.

Re: New Virgin traffic managent - so that's why it's slow!
 

Trial BitTorrent downloads on my 4Mb/s connection late last night and this morning produced monitored speeds of 2.5Mb/s and 3.2Mb/s respectively regardless of having encryption set on or off.
Which suggests that (in my area, at least) there's no obvious throttling of the most likely candidate, bittorrent, right now.
:angel:

Re: New Virgin traffic managent - so that's why it's slow!
 

STM serves its purpose and is generally fair when it works properly but the upcoming STM on business customers (currently being secretly trialed) doesnt make much sense.

Re: New Virgin traffic managent - so that's why it's slow!
 

No longer a trial for some.

Some already have the 20mbit upgrade with the same STM limits as residential.

Re: New Virgin traffic managent - so that's why it's slow!
 

and so they should unless they want to pay a proper price

Re: New Virgin traffic managent - so that's why it's slow!
 

The trial will last until it gets rolled out nationally then it won't be a trial anymore:D
Think the end of June and you won't be far wrong!

---------- Post added at 15:29 ---------- Previous post was at 15:24 ----------

Business 20Mb/s Broadband has different (higher) STM Limits from residential.. If users are not seeing that then they have the incorrect config.;)

Re: New Virgin traffic managent - so that's why it's slow!
 

I 'm not sure why you are referring me to this as I clearly stated the same albeit in a different way...
I am not complaining per-se about the STM. If the threshold limits were reasonable (I consider 1200MB to be reasonable for the 'L' tier in the evenings) then there is no real problem. Naturally though, I would prefer a totaly unlimited broadband experience.

For your information. STM was not in existence when I signed up in 2002 (and if by some chance it was, it was not brought to my attention).

Above all, The STM needs to be consistent, and hopefully when the trials are completed there will be fairer thresholds and full transparency so that everyone will know exactly what to expect.

I do not recall being informed that my area was to be placed on a STM trial. I had to find out through public forums. People were finding their speeds reduced during the afternoon without reason and when querying why, finding out about the extended trial hours.

Are we likely to be told when the trial ends and what the new STM is going to be?

Re: New Virgin traffic managent - so that's why it's slow!
 

Afraid you are wrong there. When *I* signed up back in April 2000 there was no such thing as STM, so I certainly COULDN'T have agreed to it could I? :dunce:

Re: New Virgin traffic managent - so that's why it's slow!
 

You agreed that the terms of use could be changed at VM's/Telewest's/NTL's discretion, AFAIK.

Re: New Virgin traffic managent - so that's why it's slow!
 

There is a clause to that effect

I would argue that because customers are not notified of changes to T&Cs (other than changes in pricing) then it is impossible to know whether any change is 'significant' and warrants cancellation of the service.

Re: New Virgin traffic managent - so that's why it's slow!
 

Someone has been printing these off and posting them in the area's around here...lol...

Re: New Virgin traffic managent - so that's why it's slow!
 

Im from blackpool & the new traffic management times dont make any sense to me.

why are they trailing them without telling us? with the experiment we are currently blind, and when they implement it, we will no longer be blind and therefore the results drawn from the experiment will no longer be cogent because people will alter their downloading appropriately.

I just started downloading at 9:03 and immediately i got traffic managed. i had downloaded quite a lot before 9 but stopped before i got managed. i dont think they stop the traffic management policy quite at 9 o'clock.... like any company they want to get the most money they can by manipulating the situation as much as possible. i won't be renewing my contract.

Re: New Virgin traffic managent - so that's why it's slow!
 

Heres the link explaining how the traffic managing thing is supposed to work IT ALSO STATES THAT
"The updated traffic management policy is now in place across the network."!!!!! .
It seems virgin have secretly started using it without informing any of its customers as I have been having problems with my broadband as it has been very slow recently and thought i would investigate.
This is copied from

http://allyours.virginmedia.com/html...t/traffic.html


Here at Virgin Media, we want all our customers to get the best service possible from their Broadband. That means speedy downloads for all users - not just a few.

When someone is downloading and/or uploading a particularly large amount of information over a long period of time, it can slow down the Internet speed for other users who might just be checking their email or browsing online. So to make sure our service is fair for everybody, we sometimes moderate the speeds during peak times (4pm till 9pm) for customers who are downloading and/or uploading an unusually large amount at these times.

This ensures that the service doesn't get blocked up with people using more than their fair share – which means a lot fewer traffic jams.
Will my download speed be affected?

Your speed won't be moderated unless you're in the top 3% of users (uploaders and downloaders). Our boffins ran a trial to see how much our service was being affected. They discovered that, in certain areas, just 3% of customers were uploading and/or downloading such a large amount of content that it was affecting the service for other users in these areas.

There is some overlap in the 3% of uploaders and the 3% of downloaders. Our data has identified that the top 3% of uploaders and downloaders makes up fewer than 5% of all users.

And we're not talking about just a few video clips. In some cases the top 3% of uploaders and downloaders were using as much as 3GB, just during peak times. That's around 750 music tracks in the space of a few hours.

So, unless you're using an unusually large amount of information at peak times, we won't restrict your service and you can use to your heart's content.
Aren't you simply trying to cut costs?

We've never believed in cutting costs for the sake of it. We want to deliver the best possible value to all our customers - and that's exactly what we're doing. That's why we've recently doubled the speed of our top broadband package up to a supersonic 20Mb, and will be launching 50Mb broadband services in the future.
When will this new policy be launched?

The updated traffic management policy is now in place across the network. The policy for the 10Mb profile of the 'L' broadband package is rolled out as the package speeds are increased from 4Mb. More information can be found at www.virginmedia.com/evenfaster on the timescales for the rollout.
What traffic management policies are you applying to the heaviest users?

That depends on the broadband package you're signed up to. And it's important to remember that these traffic management policies only apply during peak times (4pm till 9pm) - as this is when the speeds are likely to be affected by people using more than their fair share.
The Technical stuff

Here are some details about the different thresholds for each broadband service:
Broadband Size: M

During peak times, the top 3% of downloaders on the Size: M package download at least 300MB of traffic each, with the top 3% of uploaders uploading at least 150MB of traffic each.

Any users hitting this amount during peak times (4pm till 9pm) will have their broadband speed temporarily traffic managed - their download speed will be set to 1Mb, with their upload speed set to 128Kb. This will last for 5 hours from when the traffic management policy is applied.

Even if a Broadband Size: M user has their speed temporarily traffic managed, they can still download over 2,500 music files per day.
Broadband Size: L

During peak times, the top 3% of downloaders on the Size: L package download at least 800MB of traffic each, with the top 3% of uploaders uploading at least 325MB of traffic each.

Any users hitting this amount during peak times (4pm till 9pm) will have their broadband speed temporarily traffic managed - their download speed will be set to 1Mb, with their upload speed set to 128Kb. This will last for 5 hours from when the traffic management policy is applied.

Even if a Broadband: Size L user has their speed temporarily traffic managed, they can still download over 5,500 music files per day.

Note: We are in the process of rolling out a speed uplift for the Size 'L' broadband tier, that increases customer download speeds from up to 4Mb to up to 10Mb.

As customers are upgraded, the traffic management policy for the upgraded package changes accordingly.

In areas where 10Mb speeds are available, the top 3% of downloaders download at least 800MB of traffic each during the peak period each evening, with the top 3% of uploaders uploading at least 400MB of traffic in the same period.

Any users hitting this amount during peak times (4pm till 9pm) will have their broadband speed temporarily traffic managed – their download speed will be set to 2.5Mb, with their upload speed set to 128Kb. This will last for 5 hours from when the traffic management policy is applied.

Even if a Broadband: Size L user has their speed temporarily traffic managed, they can still download over 14,000 music files per day.
Broadband Size: XL

During peak times, the top 3% of downloaders on the Size: XL package download at least 3GB of traffic each, with the top 3% of uploaders uploading at least 1250MB of traffic each.

Any users hitting this amount during peak times (4pm till 9pm) will have their broadband speed temporarily traffic managed - their download speed will be set to 5Mb, with their upload speed set to 192Kb. This will last for 5 hours from when the traffic management policy is applied.
How do we know this will work?

Well, as we said, we've carried out a trial in which we looked closely at when the heaviest users were affecting the service for everybody else.

We found that this small minority of customers were actually downloading or uploading enough information to significantly affect the service for other customers' broadband service. To put it another way, just 3% of uploaders and downloaders were affecting the service for the other 97% of uploaders and downloaders during peak times (that's between 4pm and 9pm).

What's more, we noticed that when we restricted the speed of the service for this 3% of users who were uploading and/or downloading, we had a positive response from customers (there were less calls into our technical support teams regarding problems with broadband performance). We also noticed that the broadband speed was faster for the vast majority of users.
Will the thresholds change?

The way that our customers use their broadband is changing all the time, so it's possible that in the future we may increase or decrease the thresholds - don't worry though, we'll always let you know on our website if we're going to make any changes, and we don't expect the thresholds to change very often.
How can I tell if I'm nearing the threshold?

There are several tools that you can use to check how much you're downloading or uploading. One particularly useful tool you can download is called DU Meter*.

If you'd like to use a different tool, you might like to www.tucows.com*

---------- Post added at 22:59 ---------- Previous post was at 22:52 ----------

In terms of avoiding the traffic management the bit torrent client program Azureus has an encryption thing that can help you avoid it see:

http://www.azureuswiki.com/index.php...raffic_shaping

Re: New Virgin traffic managent - so that's why it's slow!
 

thanks for the tip with Azureus. going to see if this works

Re: New Virgin traffic managent - so that's why it's slow!
 

Encrypting will help if VM are blocking/throttling torrent traffic but it wont make any difference to upload/download limits, so if you upload/download more than the stm allows you'll still get capped.