Re: Compensation for loss of service?
 

FYI-We have a list of all relevant contact details here.

HTH.

Re: Compensation for loss of service?
 

Neil, that's a bit out of date now - I'll send you an update next week.

Re: Compensation for loss of service?
 

Thank you. :)

Re: Compensation for loss of service?
 

erm this is a bit of an old thread but i've been linked here by some guy's personal webpage as i was looking for info on compensation re ntl tel disconnect. Just wanted to say I'm glad to see all this discussion about it as it'll save me the aggro of bothering ntl about the compensation i'll only end up being disappointed by.


Had my phone mysteriously cut off 2 weeks ago; tried to call ntl on the saturday (not a good day to try to do that i discovered), got through on the monday to be told it would be another week and a half before an engineer could get to me. I'm not in the outer hebrides btw; i'm in cambridge - seemed a long time to wait. anyway that's 2 weeks without a phone - i don't have a mobile - it's been a real inconvenience. And for which i gather from posts here i may receive about 4 quid. Great!

Perhaps that's all i deserve tho. Few years ago had a similar problem with my old BT line, which took a month to sort out. Received 900 pounds @ about 30 pd ! I was a bit embarassed at the time but actually now i'm just grateful; it makes up for ntl being so backward with their customer service thinking.

cheers

Re: Compensation for loss of service?
 

On the issue of compensation btw just a small point of disagreement with one or two posters.


Not only have you lost the service you've paid for when something goes wrong and so should be 'refunded' - you've also lost the chance to be with another telco during that time, by choosing ntl in the first place. So really as it's a competitive marketplace ntl should justify your custom with them by compensating you over and above simply refunding. Real problem i suppose is not that they don't care, they just can't afford it.