Originally Posted by SnoopZ (Post 36003490)

No one will ever pay the same.

Originally Posted by livelysprite (Post 36003540)

Just noticed at the bottom of my price increase letter it says:

There's an exciting year ahead with us. But if you decide you'd rather change or cancel your package, no problem. You can do so any time before 21-Aug without paying any cancellation fees. Visit virginmedia.com/yourbroadband to find out more.

Originally Posted by RichardCoulter (Post 36003288)

I received an email to say that my monthly bill would be increasing by £4 from September.

As I have just been given an extra discount of £5 off per month (removal of the TiVo fee), this would have almost wiped this out, so I gave them a call earlier.

I was told that the email that I received was generic and sent to everybody and that my bill would not be increasing!?

This doesn't sound correct to me because, AFAIK, the letters/emails are personalised to the services that a customer takes. She's put this on the notes in case it does increase.

Does anyone know if this is correct or not?

Originally Posted by livelysprite (Post 36003578)

If you go to virginmedia.com/yourbroadband, it says:

"What if you’re currently on an offer?

If you’re currently on a promotional offer with us, we will honour it. So that means your increase will happen when this offer comes to an end. You can see the details of your current offer on your latest bill.

We’re making changes to our pricing, but as you’re currently enjoying a fixed price each month, these changes won’t affect you right away."

On my contract, it says "promotional offer". I get £5 a month off. So how can they put my price up after stating on their webpage that the won't?

Originally Posted by Inactive Digital (Post 36003590)

Your £5 discount isn't changing, its the initial cost of your service that's increasing.

Originally Posted by livelysprite (Post 36003540)

Just noticed at the bottom of my price increase letter it says:

There's an exciting year ahead with us. But if you decide you'd rather change or cancel your package, no problem. You can do so any time before 21-Aug without paying any cancellation fees. Visit virginmedia.com/yourbroadband to find out more.

Originally Posted by cheekyangus (Post 36003604)

VM are clearly varying this last part depending on which service part of the bundle is going up. It says "Visit virginmedia.com/yourTV to find out more." on out letter.

Originally Posted by nialli (Post 36003718)

Not got my letter yet and my 'discounts' expire in August. If I lose my discounts and my monthly price goes up, I can't afford to stay with Virgin for BB and TV. I've been a customer of NTL/VM for over twenty years - isn't it about time they rewarded loyalty rather than discounting prices only for new customers??