Re: *ALL* ntl 10MB Discussion (Part 3)
 

Ah thx JonathanLH - Im actually in Grimsby too so I guess they are doing it here then - I guess I'll just have to keep trying!:dozey:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Awwwesome.

I rang back NTL and said that I was talking to a representitive earlier who was upgrading me to the 10Mb service but I got cut off and could we do it now please?

'Yes no problem,' came the reply and within seconds my modem was upgraded to take 10Mb - checked yours out here:

http://192.168.100.1/

user - admin
pass - admin

Network Access : Enabled
Maximum Downstream Data Rate : 10240000 bps
Maximum Upstream Data Rate : 512000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm100_ntl0002.cpr
Software Upgrade AdminStatus : ignoreProvisioningUpgrade
Software Upgrade OperStatus : completeFromMgt

sweet - now just need to test it out.

Perseverance people - that's the key!! ;)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I had a billing complaint about NTL Digital and rang CS.
whilst he was resolving that issue he mentioned that I was on the 3mb BB, and that will be going to 10mb in December.
Whilst he was typing away and sorting my bill out. I said, "so this 10mb, is it official then? I only heard rumours about it some time ago"
He said, "Yes, I can put it on for you now if you like"

I said "Yes please"
of course :)

Haven't tested fully, as he's only just flicked the switch (or whatever it is they do)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Called CS today and asked about upgrading my broadband to 10mb very polite and helpfull lady said that "It has not been launched yet and that it's due to be launched just before christmas, try calling back in december"

How can it not be launched when many people are receiving it already? including people in my area and across the country?

I am quite happy to wait until it is launched but I think that NTL could have planned this a little bit better?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

It's not really a case of planning, but poor internal communication. Something they are still not good at.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Read my previous 3 posts on the last page. I had the same problems - ring back and say you were in the process of being upgraded by someone when you got cut off and you'd like to complete the step now.

When you call ntl you have to enter your phone number - if this does actually direct you to different call centres that could be where the problem lies. If you enter an incorrect phone number (just mash the key pad a few times) it will say - number not recognised - enter area code - try nottingham - 01159 - I did and then i finally got through to someone who could help me.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

people are saying internal comunication is a problem in NTL
but this 10mb thing started on the 8th and its the 21st now
how long does info needs to take to go through NTL call centers??

Re: *ALL* ntl 10MB Discussion (Part 3)
 

as long as it takes for ntl to realise the tme to read an email > 0s

Re: *ALL* ntl 10MB Discussion (Part 3)
 

These contacts the Cableforum staff have at the executive level at NTL; surely they can be informed of how utterly useless their organisation is? It's not even difficult to cure, all they'd need to do is have a couple of staff who get told what's what and then have that mailed to every member of staff to make sure everyone's singing off the same hymn sheet. The way they talk about it on the phone is hardly reassuring - "I've heard…" suggests that everyone's sitting around in the canteen trying to figure out amongst themselves what's what. The four calls I've made about this so far have given me answers ranging from "It's still in trial… probably in January" to "It's going to be available in late 2006".

Unless NTL emails everyone randomly generated information for a laugh, how can they be so uninformed?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Yes but you are more informed than CS people because of the contacts the Cableforum staff have at NTL.

I'd say about 90% of NTL broadband customers don't know about the upgrade to 10Mb.

See?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well thought I would try again one last time as it seems everyone else was having luck with the upgrade!

Sopke to a nie scottish lady and within 2 minutes she upgraded my connection:

Operational Config
Network Access : EnabledMaximum Downstream Data Rate : 10240000 bpsMaximum Upstream Data Rate : 512000 bpsMaximum Number of CPEs : 1Software Upgrade File Name : ntlhm120_ntl0002.cprSoftware Upgrade AdminStatus : ignoreProvisioningUpgradeSoftware Upgrade OperStatus : completeFromMgt

Great, Thank you to maria at CS NTL!!!!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

id say more like 95%-99% the peopel that frequent this forum and there immidiate peers make up a small minority of ntl customers

Re: *ALL* ntl 10MB Discussion (Part 3)
 

From the start of dec i can change my bb speed, im on 2mb id like 10mb, Whats the best way to ensure i get the 10mb, website upgrade or phone a cs?
Also i put in a complaint last week about my bill, will i hear anything about this or do i have to phone back up?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Network Access : EnabledMaximum Downstream Data Rate : 3072000 bpsMaximum Upstream Data Rate : 300000 bpsMaximum Number of CPEs : 1Software Upgrade File Name : ntlhm100_ntl0002.cprSoftware Upgrade AdminStatus : ignoreProvisioningUpgradeSoftware Upgrade OperStatus : completeFromMgt
:mad:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Yes, I have the SB4100, speed is a bit up and down at the mo but did get a peak of about 9Mb today. When traffic calms down I'm confident of the full 10Mb

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just to add, the firmware upgrade is not something you want to do manually, ntl have the correct image and they can transplant it via the network. I believe this is what happens when they upgrade you, this process appears to be something you have to initiate by calling CS on 0800 052 2000 then option 5 and asking to be upgraded.
Once 'upgraded' reboot the modem by logging onto http://192.168.100.1 and reboot (don't reset to factory defaults). Then speedtest.....voila! with luck

Re: *ALL* ntl 10MB Discussion (Part 3)
 

hey guys, im at my witts end here, got upgraded to 10mb like alot of you last week, wednesday to be excact. I have a ntl120 modem which has had the firmware updated. As ive previously posted ive been onto cs about my modem reseting when i download more than 4 files at a time or exceed 40k upload. This doesnt stop and i end up having to stop doing what im doing.
Now ive phoned ntl almost everyday since the upgrade about this, they said theyve altered settings an its fixed, but it wasnt, then they tell me to turn off my modem an unplug all the leads wait 10mins then plug it in again and that this would normaly fix my problem, which surprise surprise it didnt. They refuse point blank to send out an engineer or to replace the ntl120 modem.
so could someone tell me what im suppose to do now?, im payin the highest price for a service that is not usable.

latest speed test.....
Tue, 22 Nov 2005 05:23:21 UTC

1st 512K took 4359 ms = 120277 KB/sec, approx 991 Kbps, 0.97 Mbps
2nd 512K took 8125 ms = 64528 KB/sec, approx 532 Kbps, 0.52 Mbps
3rd 512K took 2203 ms = 237988 KB/sec, approx 1961 Kbps, 1.92 Mbps
4th 512K took 1282 ms = 408961 KB/sec, approx 3272 Kbps, 3.2 Mbps

Overall Average Speed = approx 1689 Kbps, 1.65 Mbps
and it reset the modem 4 times during this.

Maybe its time to make am oppointment with a solicitor and take ntl to court. bad service, bad support but perfect billing. I AINT HAVIN IT!:mad:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hi wasted.d

Please use the PM system to send me details of your name, address, ntl account number and a contact phone number and I will pass this problem onto our ntl escalation contacts for you.

Paul.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thats not entirely true, my colleague was on the 3MB service in Huddersfield, he was not aware of the 10MB service, I asked him to do a speed check, and he is on the 10MB service.

This was changed on or before Monday the 14th November.

Mark

Re: *ALL* ntl 10MB Discussion (Part 3)
 

well wasted its not a belfast thing cos im here and mines working fine, incase they try to blame it on belfast's network or something.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just to reassure people, it IS worth perservering to get the 10Mbit upgrade! The first person I spoke to in CS told me I would have it 'by end 2006'!!! The second try yielded the answer that 'new customers can have it now, but existing ones will get it mid-Dec, this is due to a problem with our systems'.

The third person told me the same, but escalated to his supervisor when I complained that I was being penalised for signing up earlier, which I did on the promise I'd be 'at the front of the queue for 10Mbit'. He also told me his system did not allow upgrade to 10Mbit. Miraculously(!), after he came back, he suddenly 'mended' his system, and before the end of the call my NTL 250 modem had rebooted itself and I was connected at 10Mbit!

Moral of the story - just keep calling back, use option 2 or 5, and eventually someone will help you!!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Similar story, just keep trying, on my 3 attempt - this time stating a how a friend of mine is a new customer and got offered the new service at 10mb but as an existing customer I am still on 3mb. They explained about how new customers get newer modems that work and NTL will be solving the older modem issues. I said I wanted it anyhow. (I think the issue may be related to duplex -- half of 10mb which is about 5mb). So I have now been upgraded and he didnt even need to talk to a supervisor.

Will be awaiting to see if my speed does in deed increase.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

It will increase, but it may not go all the way up to 10Mb as yet. They have started updating modem firmware, but I suspect if your modem is really old and actually has to be swapped for a new one, you may have a little time to wait yet.

Even so, you ought to get about 5Mb if not the full 10. And yes, duplexing (or lack of) is the issue.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

My modem is a Terayon TJ 210. - Its old now. Its meant to be capable of about 7mbits rather than 10. But most people are saying anywhere from 5mb to 7mb on the 10mb service. Basically will need a modem upgrade.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Tue, 22 Nov 2005 11:47:42 UTC

1st 512K took 1454 ms = 360583 KB/sec, approx 2971 Kbps, 2.9 Mbps
2nd 512K took 1453 ms = 360831 KB/sec, approx 2973 Kbps, 2.9 Mbps
3rd 512K took 1437 ms = 364849 KB/sec, approx 3006 Kbps, 2.94 Mbps
4th 512K took 1453 ms = 360831 KB/sec, approx 2887 Kbps, 2.82 Mbps

Overall Average Speed = approx 2959 Kbps, 2.89 Mbps

i've rebooted, but I am still on old service for now.. How long does it take usually.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Been having exactly the same problem with an ntl100. Had an engineer out today who tested the line in the house. He then went outside and tested the line coming into the house. When he came back in he said that a couple of connections were a bit loose, probably due to traffic vibrations, and he's nipped them up. Said he was 99% sure that would fix the problem but if it didn't to ring tech support again. Just tested it and as you said as soon as the upload went over 40k it rebooted. Looks like I'll be on the phone to tech support again tomorrow as the account is in my wifes name and she needs to be here when I ring :(

Re: *ALL* ntl 10MB Discussion (Part 3)
 

well, still only getting 3mb so I thought I would call NTL Broadband support, the following is what I was told...

"Its only in test, you will have to wait until january."

so to recap.

On normal support line (0800) after 3 attempts I was told I am now on 10mb.
On Broadband suppoirt line (0845) I am told not until January.

Wow thats very interesting. I suppose I am being given the fob off.

I will wait and see any responses on this from this forum.

I'm in reading. Is anyone else in reading on 10mb - more than 3mb working that is?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I couldnt wait, so impatient, well, I had been promised it. Plus off today so best day to get in contact and get things sorted.

Well, I called back the first number (0800) and explained what had happened, they said its probably due to my modem. Can you recheck, I asked. He said ok, then said, oh you are only on 3mb, I will now upgrade you, but you may not get full 10mb and it can fluctuate.

Well my lights flickered and now...

Tue, 22 Nov 2005 13:10:40 UTC

1st 512K took 703 ms = 745787 KB/sec, approx 6145 Kbps, 6 Mbps
2nd 512K took 656 ms = 799220 KB/sec, approx 6586 Kbps, 6.43 Mbps
3rd 512K took 657 ms = 798003 KB/sec, approx 6576 Kbps, 6.42 Mbps
4th 512K took 672 ms = 780190 KB/sec, approx 6242 Kbps, 6.1 Mbps

Overall Average Speed = approx 6387 Kbps, 6.24 Mbps

So my modem is the problem as I already knew for full 10mb, but they obviously did nothing before.

So call back until you see at least an slight (or major) improvement to throughput (bandwidth).

Thanks to all. Just keep on trying.

Next will be to get my modem upgraded..... will give them a few days or I will fill up there voice recording system!!! I am now a happy customer.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I foolishly thought that if I phoned up CS option 5 instead of option 2 this time I might have been in with a chance of being upgraded, so I dialled the number waited patiently and spoke to a very polite man, I expalined that i'd like to be upgraded from 3mb as I new a few people who had already been upgraded, he asked me to wait and the phone went quiet, when he came back he said that "due to problems with the upgrade and he aknowledged that people had already been upgraded and due to the problems these people were having NTL had stopped upgrading further accounts until these problems had been fixed, and that would be wait for it sometime in December!!!!

Well I'm not going to bother phoning again and will wait for the contact that NTL said I would receive from them when the upgrade is ready to start again!!!!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

just had my ntl250 modem installed, previously i was on a samsung stb 3mb.
Ran the new speed test and this is the results:
Tue, 22 Nov 2005 15:15:27 UTC
1st 512K took 484 ms = 1083240 KB/sec, approx 8926 Kbps, 8.72 Mbps
2nd 512K took 484 ms = 1083240 KB/sec, approx 8926 Kbps, 8.72 Mbps
3rd 512K took 1124 ms = 466448 KB/sec, approx 3844 Kbps, 3.75 Mbps
4th 512K took 172 ms = 3048186 KB/sec, approx 24385 Kbps, 23.81 Mbps
Overall Average Speed = approx 11520 Kbps, 11.25 Mbps

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I have to agree that it depends who you speak to in CS as to whether you go on the 10mb trial or not.
The chap I spoke to explained that their was no problem with going on the trial, as long as i understood that the speed would fluctuate between 3-10 MB until the official upgrade in mid December.
I have to say I am pleasantly surprised at the ease at which i was transfered and the polite and officiant ntl staff member I spoke to.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Leanne, a nice scottish bird at CS said she can upgrade me to anything upto 10mb. She said it would happen within the hour. Modem just rebooted but i'm still on shoddy speeds.

Where exactly do you check your firmware version cos i can't seem to find it?

Edit: I seem to be downloading at 4mb speeds. Speeds of around 420k/s dropping and rising :(

Edit 2: I've got an Ambit 200 modem.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I've just been told by NTL Broadband support that the Terayon modem can cope with the 10mb connection as it gets a firmware upgrade from the server.

Does anyone know if this is correct. I hope it is.
Currently I'm getting half the connection (about 5mb d/l)

Cheers all

Re: *ALL* ntl 10MB Discussion (Part 3)
 

how do i find out what firmware version i have on my motorola 4100

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Log on to your modem (192.168.100.1), and you should find the version in the help tab.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I get the following error message when going through the upgrade url on ntlworld:

The username (xxxx) entered is not the registered subscriber associated with this cable modem.Please go back and try again with your cable modem username and password.

Could one of our resident NTL CS chaps with access to the username database please be so kind as to find out what username is registered on my MAC address? PM for MAC address. I tried resolving this with NTL when the 2mb upgrade took place, but nobody was able to help..

Thank you.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

just point out its scope and not scope uk
on a lighter note were you using your primery acount not a secondery one you created (cant promis tha is the issue)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

All those people struggling with 4 to 6Mbs download, is your modem connected via USB 1.1? Or is your ethernet connection on half duplex or 10Mbs? The speeds being reported by a few out there seems to suggest that the connectivity problems may be local to their machines.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

there are data protection issues if they did that - you're best ringing NTL directly and asking for your username and password.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Fair enough, if thats the case I'll provide the username and they can tell me if its the same one. ;)

scopeuk: It is the primary username, dont think I have ever created more than one.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hi everyone

I have been reading all these posts and noticed a lot of people can be very impatient, but I also found out when I was 1mb, i could of had 3mb which i lost out on for about 4 months!!! I did not know about the update at all, a simple email would of been nice atleast but ah well. I just wondered if I leave it till the mid december date, would I be automatically updated or I have to do it myself on the tier upgrade page, at the moment it says I can't have a upgrade, im 3mb so maybe its just my area (warrington). I have the ambit 200 modem (the silver one) and have seen that this is capable for 10mb connection. Could anybody enlighten me on whether or not it will just update or ill be waitin till im 90 for the upgrade like. :p:

Cheers
Paul

Re: *ALL* ntl 10MB Discussion (Part 3)
 

You will probably be contacted by email etc closer to the date that they are due to upgrade the lower tiers. You should get the upgrade automatically but keep an eye open for more info on this forum so you know roughly when you should be receiving it.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thanks Paul, Ill do that :D

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Just rang tech support again and after a 35 minute phone call was told that I've got the software upgrade for my modem but I'll now send you the firmware upgrade. Leave your modem for an hour and then reboot it. I asked where do I go when this doen't work? she said I don't know, you will have to ring back and we'll take it from there. So at 11.55 I'll be rebooting it and by 12.05 will probably be back on the phone to them. This is really starting to p*ss me off now.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

following my plea for help on this forum i received a phone call from ntl, they sent out an engineer. He looked at my modem and asked what was happening, when i told him that it was disconnecting when up stream was used he simply pulled out the modem an replaced it with a nice shinney new blue ntl250 modem:D . He implied that ntl will be replacing all there modems with ntl250s in the near future.
Ive not disconnected once since getting the new modem an have full dl speeds. so from where i sit it definently is the modems.
Thx to all who gave advice an help. :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I agree it is the modems but was told today otherwise. Was told the 100 and above were more than capable and they would only be replacing older or faulty modems :( Will wait to see if this "firmware" upgrade has cured it

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Well thats good news, i hope it works for you as i know how frustrating the disconnecting issue can be. :)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

HALF PRICE FOR 6 MONTHS !!

I just phoned for the 10mb upgrade and was told that due to modem problems CS are no longer able to do this and I would have to wait until automattically done in December. I complained, aske dfor supervisor then asked for disconnections.

At this pint I was told I could go through to diconnections OR I could have 3MB service for 6 months at half price £17.99 !! Also I would still get the speed upgrade in December !!

This is even better than having the 10MB service as I only have a 120 modem anyway. WOO HOO

Re: *ALL* ntl 10MB Discussion (Part 3)
 

just rebooted and everything seems ok (fingers crossed). tested it by uploading a 104mb file to my web space and was getting a constant 55 - 60 kb/s. will test it further later

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Psst, Nobody tell him the Ntl:home 120s can do 10meg with ease now (thanks to the firmware update), psst :P

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Il still take the £114 thanks and wait a couple of weeks :D

My point was though that anyone could probably get this even if you have the upgrade. Just call to disconnect (say switching to adsl or something) and you will probably be offered it.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

And if they don't....you'll have no Cable and have to get ADSL anyways... lol:D

Re: *ALL* ntl 10MB Discussion (Part 3)
 

HELLO GUYS

well i also have issues with ntl with this 10meg upgrade

im still getting 3 at the mo i have the silver either firmware 100 or 120 not sure about that im told from a good friend its a 100 but hes not possative about that ive rang them asked for my upgrade to be told thats its not happing untill early december some time but my m8 round the corner has it and also had trubble from the old silver modem hanging on him but he was told he needed the new modem and 1day later the enineer was at his door with it so im sorta thinking im paying 40 a month to ntl for a 10 meg service that im not getting its as if there picking certain people to give it to and others saying nothing witch is a joke plus there customer care sucks but funny enough 2 pound overdue there on the phone ringing me on the ball looking there 2 squid so what do i do next every time i ring im told its not avalible till december but i already now it out and working with these new modems im at boiling point here

anyway thanks for all the info on this tread its been most interesting
and thats hope ntl sort them selfs out cuz im thinking about going back to bt even though it sucks but at least they dont lie to there customers
bye bye for now : )

Re: *ALL* ntl 10MB Discussion (Part 3)
 

im still getting around 5mbit even though im now on the 10 meg service. i have a surfboard by the way and the firware is also the latest one....im still miffed

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Yeah the ambit 100's can take 10 meg. I read they couldnt at first, but I dunno who thought that up. :confused:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

whats the best way to upgrade to 10mb, via the weblink or talk to a cs?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

just got off the phone with NTL..i asked about the upgrade to 10Mbit (i am on 2Mbit atm)..she said yes it's in my area(grimsby) and would i like to upgrade at a cost of £37.99 a month...so i said 'i thought it was going across all tiers and the cost would be on the monthly cap...' no sorry was the reply thats not avalible in my area....bummer:dozey: ...looks like i will have to wait a bit longer,a extra few months or so will not hurt..as i'v only been waiting 4 years for a decent connection from NThell..:rolleyes:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I'm having major problems with my NTL 120 modem. I get the full 10 meg fine, but I'm currently trying to download a patch for the test realm on World of Warcraft, it uses a bit torrent downloader and every few mins it reboots my modem. I'm not sure if it's because of the amount of connections or if it's a similar problem to a previous poster and it's because of it maxing upload.

What should I do, can someone here with NTL contacts help me get my modem switched to a 250?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

:td: :td: :td: :td: :td: To NTL CS i gave them a call this morning about the said 10 meg and if i could join in the trial. The lady on the other end said yes its up and running in your area and you could get on the trial. After all the chat about its only a trial and you might not get full speed blaa blaa blaa. she said right now thats done with all you goto do is reboot the modem and youll be on the 10 meg.
Why Why Why do thay have to lie to me ive rebooted once no joy again no joy left it off for 8 hours while i was at work no joy. thats is one of the worst offeces in my book for CS staff :nono: and thats to lie lie and lie again.
why not just say no you cant have it till december FFS. :shrug:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I upgraded by the website, worked first time, watched modem reboot itself, full 10 meg after that, and no CS involved, have you tried this way to upgrade?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

they might aswel start letting us poor sods on 2mb upgrade to 10mb then with the ol 30gig cap. I'd be happy with 8mb and a 30gig cap tbh but we should be offered something its not hard to send out these modem config files. Its a blatent marketing scheme to get people to upgrade to the 37.99 package on NTL's part, which is kinda fair, but doesnt do them much in gaining loyalty and respect from there customer base.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hi anyone go to Makro much? if so do they sell routers which should be able to handle the 10 meg connection? if yes any recommendations?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

linksys.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

How much are they usually?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I suggest you start a new thread.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

At last some good news after reading earlier posts i decided to go for it and give the dreaded Ntl CS a call so i called and got a guy called Ralf and asked about being upgraded from my 3mb to the 10mb expecting the worst i was supprised when he said no probs just bear with my and a few flashing lights later 10mb was mine.

One other thing though i enquired about exchanging my Ntl: home 100 modem and was told this wouldnt be necessary is this correct ????????

Re: *ALL* ntl 10MB Discussion (Part 3)
 

What number did you call to speak to them? I called them lastnight (twice) and spoke to some woman, she said she would "add it to my account so that when its released I can get it" -- Im based in Reading, Berkshire and still dont have anything?

Would be nice to know the number and possibly a name of someone you spoke to, did you call them in the day?

Maybe its just not in Reading yet...

Thx,

Bagwaa

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I called there CS on 0800 052 2000 option 2 and got Ralf who was very helpful but i think it is just your luck who you get put through to but good luck with that one

Also i forgot to say im in the inverclyde area

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Ok, I just spoke to a chap who upgraded me to 10mb, and on the cable modem information it does now say 10mb, however I can now only get a max download of around 130k/sec :-( so it would seem I have shot myself in the foot :-(... anyone else had this problem?

Bagwaa

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I've got the same modem and had problems with it rebooting. Had an engineer round and rang tech support 3 times about it. The last time I rang, yesterday, they said they have updated the firmware on it and it should be ok now. Touch wood it's not rebooted once since then. If yours starts playing up ring them and they should be able to sort it out

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thought i should do a speed test since being told i had been upgraded to 10mb
and to see if all was ok with my ntl:home 100 modem
and here is the results all seems ok

Thu, 24 Nov 2005 11:27:20 UTC

1st 512K took 438 ms = 1197005 KB/sec, approx 9863 Kbps, 9.63 Mbps
2nd 512K took 422 ms = 1242389 KB/sec, approx 10237 Kbps, 10 Mbps
3rd 512K took 437 ms = 1199744 KB/sec, approx 9886 Kbps, 9.65 Mbps
4th 512K took 438 ms = 1197005 KB/sec, approx 9576 Kbps, 9.35 Mbps

Overall Average Speed = approx 9891 Kbps, 9.66 Mbps

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Ok quick update on my last post it seams that 2 things wrong my account was diactivated in september 2004 yet i was still being billed and my service never stopped all thats sorted now.[img]Download Failed (1)[/img]
i asked him for a refound then from september to now. he laughed and said no. it was just a clitch and its been sorted now.
also the TS guy found out my modems mac address had been cloned upto 4 times [img]Download Failed (1)[/img] 1 showing as offline and 3 online modems where reported to him. (beware of the demon modems [img]Download Failed (1)[/img]) so he quicly arranged for a techniction to come out and replace my modem tomorow so all being well as soon as this modem is killed and the new one fitted all my troubles will be sorted. :nworthy: :nworthy: :nworthy:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Glad you got that one sorted out Anyway of checking if someone is using your mac address without phoning CS

My 10mb is mine all mine so leave off oklidokli

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Dont think so i made 4 calls 1 to CS and that prompted the first post. the second to CS thay said it was done wrong in the fisrt place. 3rd was to CS and got pased from CS to TS then back to CS then was told to dial with option 3 for TS 4th call and the tech guy found all that i posted above because he said 1 of the modems with my mac addy had been put on 10meg. but it wasnt mine :Yikes: . total time on the phone for call 4 was nearly 75 mins.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Got that problem again where my modem restarts, found out what it is, It's only happened since the firmware upgrade...

If I upload constantly, at a certain speed (havn't checked what it is) then my net will just restart, Just noticed this now as i'm uploading a demo, and my net cut out.

Modem is a NTL:Home 100

Re: *ALL* ntl 10MB Discussion (Part 3)
 

To be honest im a little sick of NTL and their lack of knowledge of their products. I am already considering leaving their television services and the last thing they need is to mess me about with my internet! The lady on the phone just pointed out to me that people who have been upgraded are not actually receiving the 10mb service but are still on 3MB. umm, i dont think so lady, im not stupid!! Why are NTL employees telling blatant lies to me over the phone. Its not a clever tactic of them to lie to their customers with such fierce competition from others ISP's. I will be leaving NTL in the near future for another ISP, based purely on the fact NTL have lied to me. I dont care if my new isp has the same attrocious customer service, as long as my hard earned cash does not go to NTL. :td:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I have exactly the same problem, on a surfboard 3100. I don't believe it is due to more traffic, as it was working perfectly at 3Mb before and happened the instant after I was upgraded.

I've tried tech support who just got me to try a load of things (I know it's not my PC, IT support myself, but I humored them and did all they asked). I know the problem, it's the modem, but I can't get them to change it. Fed up of calling, going through the same stuff. I'm now waiting until the middle of December when it goes 'live' and try again, if NTL don't contact me first about my modem (yeah right! :) ).

Re: *ALL* ntl 10MB Discussion (Part 3)
 

So you'll be going somewhere that you'll be paying for a lower speed and you don't mind if you get the same level of customer service.

Good call..... :rolleyes:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

actually i wont be paying for the same connection, i will be saving money by switching to elsewhere. so yes thanks it IS a good call.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

There are a lot of staff that work at NTL and you have only spoken to 1 or 2 of them. Yes there are a few staff members that don't seem to know they're ar$e from their elbows, but generally speaking most of them are pretty clued up, myself included.

It is mostly the fact that the 10Mb is not officially rolled out that many CS staff do not know about it or even some of the details, its usually just before official release that staff are informed of the new service and features.

you only know more than them thanks to the very helpful people on this forum, some of us are employees of NTL and do go the extra mile by offering help on here when they really don't have to. So you have been unfortunate when you have spoken to a member of CS that wasn't fully clued up on the 10MB, but she never lied to you!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

After a cooling of period i realise what i said was a bit on the harsh side, and all things aside the lady on the other end of the phone was polite in dealing with my enquiry. It is just frustrating to be told something when you know its not correct. I understand that NTL employees can not always be the first to know whats going on, in fact if my experiences in previous jobs are anything to go by they are likely the last to know. Still, the case of people being upgraded depending, supposedly, on who they speak to is a little annoying. Again i appologise for my hasty remarks. :disturbd:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I was told the same about my 100 modem. Its been fine since I was upgraded and the cs guy sent me the f/w update. The 100's seem to be coping just fine with 10 meg. ;)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Glad to hear that someone else has been given the same information and all seems fine with my 100 modem and also getting good feed back from any speed checks i have done

Anyone else getting diffrent results????

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Hey all

Quick question

we are all talkin bout the 10mb service but im a web designer and im more intersted in the upload rate of htis service

can anyone let me know what this upload rate actually is

also if you go to the root page for the modem were can u see the download speed for it?

i have just got the new 250 modem installed

Re: *ALL* ntl 10MB Discussion (Part 3)
 

The upload speed is..................... 512k:Yikes:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

when i went to upgrade last week to 10mb on the web upgrade page, it said upto 10mb, today it says bund03. Are these the same things? And why have they changed?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

The usual way of connecting it is like this : Internet -- Cable Modem -- Router so your suggestion isn't actually relevant. Nice try though.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

OWNING my SB3100 made it easy to get it changed.... i just unplugged it and rang TS and said i had spilt coffee on it.

Obviously with it being an NTL modem you can't do that....but accidents do happen. ;)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

ditto that, but tonight it's rebooted twice. thought it had been sorted but not sure now (could be maintainance). looking at the lights the d/s sync and rdy ones are solid, the enet is flashing and the u/s is flickering

What Area For 10mb
 

Hi All

I am a new member, but a regular poster on other forum's.

What area's are covered by the new 10mb service, is it worth getting in touch with cs.

I am in Sunderland, Wearside. So whats the chance of an upgrade.:erm:

Re: What Area For 10mb
 

All areas afaik.

Re: What Area For 10mb
 

i'm on 3Mb but still get this
area: Great Yarmouth

Re: What Area For 10mb
 

You cannot upgrade online from the 3 meg to 10 Meg (but oddly enough, you can from the 1 meg or 2 meg .....)

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Yeah, I have rebooted my cable modem lots and lots of times, I tried to call them yesterday and some women just spoke over me and told me that it was because its a "pilot scheme" -- I tried to explain that I appreciate that and understand that, but why am I only going at 1mb now? -- she just told me its because its a pilot scheme and sometimes I will gete 10mb and other times I will maybe get 3mb (even tho I tried to explain that I am 3 times slower than normal!) -- Ive not pushed over 100k/sec since I upgraded, so I think I will give up on this one, I am going to call Customer services and ask them to downgrade meback to 3mb or maybe 2mb. Oh well :-( I tried :-(

Bagwaa

Re: What Area For 10mb
 

Done.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

have you checked your modem config screen which will either indicate to you that you're on a 1meg tier, 2meg, 3meg or 10meg?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Yep, and it say's 10mb -- downloads max out around 90k/sec -- currently on the phone to NTL technical support who are looking into it ... been on the phone for 53 minutes and 34 seconds and I tested the new UK drinking laws lastnight so at the moment I feel like shooting myself.

I know it is maxxed out as we are peered with NTL at work, and if my mate logs into his 3mb cable modem he is getting like 340k/sec....

Im hoping they just need to flash my NTLhome 200 or something?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

and now i am having to explain what remote desktop is to ntl support!!! jow the hell can they not know this?? im a patient and understanding person, but after 1 hour and 9 minutes on the phone this is getting slightly pathetic!!

i dont know!!

Re: *ALL* ntl 10MB Discussion (Part 3)
 

You have to click on "operation configuration" to see your download & upload speeds. They are called "Maximum Downstream Data Rate" & "Maximum Upstream Data Rate".

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Fri, 25 Nov 2005 13:25:46 GMT

1st 512K took 140 ms = 3744914 KB/sec, approx 30858 Kbps, 30.13 Mbps
2nd 512K took 141 ms = 3718355 KB/sec, approx 30639 Kbps, 29.92 Mbps
3rd 512K took 140 ms = 3744914 KB/sec, approx 30858 Kbps, 30.13 Mbps
4th 512K took 141 ms = 3718355 KB/sec, approx 29747 Kbps, 29.05 Mbps

Overall Average Speed = approx 30526 Kbps, 29.81 Mbps




mind you....im at work.....




.....me HAPPIER......LOL:angel: