Re: *All* ntl 10meg Discussion (part 2)
 

EXACTLY

Couldn't of said it better myself.

Re: *All* ntl 10meg Discussion (part 2)
 

Shoving a commercial for their products on that waste of space NTL Channel does not count as promotion if you ask me! I have that channel blocked its a waste of bandwidth!

Re: *All* ntl 10meg Discussion (part 2)
 

Thats why I thought I'd stick this bit in.;)

Re: *All* ntl 10meg Discussion (part 2)
 

I get random results from computer to computer on my network wired or un-wired.

Why can you not appreciate the many other non ntl factors in this ...from pcs to port to software to virus's there are many things that could cause the connection to slow down.

Re: *All* ntl 10meg Discussion (part 2)
 

I've no idea why ntl haven't updated the website or issued a press release. No company would offer a trial product to new customers. That would be insane. This is a full launch, albeit in a completely incoherent way. Are there any non-broadband customers out there who can check and see if they can purchase a 1,2 or 3mb package? I would bet a penny (not 100% confident here:) ) that they can't and only will be offered a 10MB package.

Re: *All* ntl 10meg Discussion (part 2)
 

Just a note to anyone in the glasgow area.

You should be able to upgrade to the 10Mb from ntl.com as i've just done so,i was on 2Mb and upgraded tonight about 9.30pm.

But i'm only getting about 4Mb(4092kbs)

I'm guessing that this is because of people that have upgraded in my area are testing thier connections about now,if my speed is still the same tomorrow i'm going to give cs a call to see if they can help.

Re: *All* ntl 10meg Discussion (part 2)
 

I thought when people put somthing like "P.s Ive got 10Mb :D :D" instead of yay I got it :) its a more polite way of saying :upyours: So I must be wrong. my apologies.

Re: *All* ntl 10meg Discussion (part 2)
 

The CS lady is the face of the company to 99.9% of people. Something for NTL to think of.

Re: *All* ntl 10meg Discussion (part 2)
 

Perhaps. Seems like a fine linguistic line to me. This is on the whole a friendly forum tho :)

Re: *All* ntl 10meg Discussion (part 2)
 

Got 10Mb in Horndean, near Portsmouth. Upgraded from 2Mb to 10Mb about an hour ago. Worked within a minute of me pressing the button. No modem reboot, modem is behind a router. See attached screenshot from DU Meter.

Greeeaaaat!

Re: *All* ntl 10meg Discussion (part 2)
 

That just about sums it up. I'm sure ntl have made improvements in customer service over the years since we started nthellworld, but the problem (IMHO) is that they still appear only interested in metrics rather that a qualatitive analysis. So number of calls may have gone down, length of call may have dropped, 1st time fix may have increased, but they still do not have the correct product information. I should stress here that this is not the fault of the front line staff themselves, but of the people responsible for timely communication, not to mention the fact that CSRs are pressured by management to keep call times down rather than give the customer the correct details, hence the disparity of information provided. The "most popular answer" approach still appears necessary with ntl unfortunately. This has been a long running problem, but I digress... It does however, become more apparent with large issues such as this.

Re: *All* ntl 10meg Discussion (part 2)
 

I agree totally. They should inform staff more, the lady I spoke to on the phone didnt really know what was happening because she told me to ring back on the 1st of next month and then I would get the upgrade? :confused:

Re: *All* ntl 10meg Discussion (part 2)
 

Try again with my DU Meter screenshot...

For the benefit of the threemeggies... bwahahaaaaa!!!

I remember back in the old days when 3 megs was great. Think yourselves lucky.

Sorry, couldn't resist.

Re: *All* ntl 10meg Discussion (part 2)
 

got a feeling that the Samsung STB's can handle 10meg.
I was on a trial software beta thingy ages ago and i asked one of the programming guys what the differance was between a pace and a samsung. He said basically the samsung has 2 processors, one compleatly seperate for the cable modem allowing faster speeds without effecting the tv.
And also can you really see NTL spending a fortune upgrading all the 2 and 3 meg users to samsungs then 6 months later making them useless?
To be honest if the samsungs didnt take 10 meg im guessing they would have upped the speed to something the samsung could support rather than replacing them all again!.

Re: *All* ntl 10meg Discussion (part 2)
 

;) I'm of the same opinion, but only time will tell. :D

Re: *All* ntl 10meg Discussion (part 2)
 

Deakin, I'm in Paisley and I'm getting around the same speed as you. I've tried a couple of suggestions made by other forum members but haven't seen any improvement. It is a new service so I'm going to hang on and see what happens. However, it is reassuring to see someone in a nearby area getting the same results, so therefore the lower speed might not be completely related to my equipment.

Re: *All* ntl 10meg Discussion (part 2)
 

Are any of your peeps with RUBBISH (i.e. below 10Mb) downloads using wireless networking? I used to have it, and found that the real-world connection speed was about a third of what Windows reports. You'll have to get the Black and Decker out an a reel of cable to join us posh folks with big fat wide proper broadband connections.

If I upset everyone then put a smile at the end does that make it OK? Not quite learnt this netiquette thing yet. :)

Re: *All* ntl 10meg Discussion (part 2)
 

As some have said before, this service is "up to 10Mbps", not "10Mbps guaranteed". Greedy sod. :p:

Re: *All* ntl 10meg Discussion (part 2)
 

I have inside knowledge that "up to" means that it's 10Mbits in posh areas only. Works great in my castle.

Re: *All* ntl 10meg Discussion (part 2)
 

Not me, tests performed on non-wireless network (couple of PC's and a Mac), none of them are lacking spec wise either as somebody else mentioned. My speeds are slightly better than earlier, guess it's getting late.

Re: *All* ntl 10meg Discussion (part 2)
 

Well this is what I thought but got told I need a SACM if i want the speed.....love this company, its like a game of cluedo! write down the drivel you are told on the phone and piece together the truth......Ruth Rendle (sp) could have a field day on her books!

Re: *All* ntl 10meg Discussion (part 2)
 

I guess it's probably down to contention then. I live in pensioner-ville, so not too much competition for bandwidth.
__________________

...or down to using a STB. Anyone got 10megs through an STB?

Re: *All* ntl 10meg Discussion (part 2)
 

Rumour has it they will only go up to about 6/7 meg max.

Re: *All* ntl 10meg Discussion (part 2)
 

You will not get 10mb over Wireless B devices, the upper limit is ~4.5mbit. Wireless G is again half its often regarded speed.

Re: *All* ntl 10meg Discussion (part 2)
 

No, no wireless networking and I'm using a SACM. As I've said before, I'm not going to lose any sleep over it - as it's a new service, there is bound to be a bit of instability in the beginning.

Re: *All* ntl 10meg Discussion (part 2)
 

I have got 10mb now and it's very impressive.

It isn't running at 10mb on my laptop (wirelessly) - but downloads seem to settle down to full speed (see screeny) so I'm quite happy :)

Re: *All* ntl 10meg Discussion (part 2)
 

Not to worried about when i get the upgrade, but the bulk of the upset on here today is caused by very poor communication skills from NTL

Re: *All* ntl 10meg Discussion (part 2)
 

Agree with the trouble free Terayon,had mine now since i had cable installed about 9 years ago,never missed a beat in all that time(even when neighbours had outages due to optimization ect).Seriously thinking about NOT giving CS a phone and requesting a new modem as what i am getting now is fine with me.

Downstream7138 Kbps (892.3 KB/sec)7709 Kbps (inc. overheads)
Upstream482 Kbps (60.3 KB/sec)520 Kbps (inc. overheads)
http://www.adslguide.org.uk/tools/sp...6301b03c392952 :cleader:

Edit:Phoned CS earlier and was told the 10mbit wasn't rolling out nationally till March 2006 then was hung up on.Phoned back 5 mins later,spoke to the same guy and he upgraded me there and then.Good to see the left hand still don't know what the right is doing.....cheared my day up if nothing else :rofl:

Re: *All* ntl 10meg Discussion (part 2)
 

what settings did u use?

Re: *All* ntl 10meg Discussion (part 2)
 

Ok I live in Leamington Spa (On the Coventry network I think) and have just pressed the upgrade button from the 2mb I am currently on. 10 secs later and i am on now getting 10mb! So i have been upgraded. I use a Terryon(?) 210 moden which was installed in 2001. Seems fine to me. :cool:

So although i have to pay an extra £13 for a month or three I get the speed increase.

Re: *All* ntl 10meg Discussion (part 2)
 

The news story on the portal page says "...it comes with a new 75GB monthly download allowance..."

I wonder if this is just a slip of the keyboard, or has it gone back to being download only again, rather than up + down?


.

Re: *All* ntl 10meg Discussion (part 2)
 

i used 'optimal' settings in the tcp optimizer application:

http://http://www.speedguide.net/files/TCPOptimizer.exe

Re: *All* ntl 10meg Discussion (part 2)
 

Only the 3GB cap was up+down, the others are/were download only.

Re: *All* ntl 10meg Discussion (part 2)
 

Just a little addendum before I head off to bed. From what I understand, even the older USB connection used by the Terayon should be able to cope with 10MBits as long as there isn't too much of a USB "load" on the PC. However, someone here stated that the TJ210 can only cope with 7-8MBits so I would still need a new modem to achieve maximum speeds. I thought I'd do a little more digging on Terayon specs; couldn't find anything on their website but I did discover something interesting posted on this very forum at the beginning of the year:

Now I realise that this statement emphasises the word CAPABLE but surely saying that the TJ210 can only deal with 7-8MBits is underestimating its capabilities? Sorry if I'm rambling a bit, it's just that I don't want to replace a perfectly good modem that might not even need replacing anyway! IvIaXiIvIuS, do you have any way of knowing for sure that it is your Terayon that is holding your connection back (albeit slightly)?

Re: *All* ntl 10meg Discussion (part 2)
 

Yes i am wondering the same thing, my terajet TJ210 has been great, its even taken a couple of knocks in the past and has been connected for about 4 years with almost no downtime. However i am getting about 800-900kbsec downspeed at the moment depending on site. Microsoft is the best. My newsserver is giving me about 700kb.

Can't find any specs online about his modem though.

I am also running through a Lynksis WRT54g wireless router.

Re: *All* ntl 10meg Discussion (part 2)
 

I'm still a little confused as to whether this has already been made live nationally - or whether this is still restricted to those areas that were already trialling....
....so....
....anyone in Reading getting 10 meg yet?

Re: *All* ntl 10meg Discussion (part 2)
 

Stairpotato ...

Glad your asking. The answer is no - I'm also in the Reading Area. I am on 3Mbit and the upgrade page will not allow me to do anything. I want to phone CS services but I would like to know if I have a cat in hells chances (i.e. the service is working in the Reading area) before I sit on the phone...

Mark

Re: *All* ntl 10meg Discussion (part 2)
 

as far as I can see it's national.

Re: *All* ntl 10meg Discussion (part 2)
 

14 minutes to go to customer services opens at 8am

I do believe they,ve requested armour because of yesterday

Re: *All* ntl 10meg Discussion (part 2)
 

I think I would be going sick today If I worked for NTL customer services

Re: *All* ntl 10meg Discussion (part 2)
 

Any idea if the 3mb > 10mb thing applies to ireland?

Re: *All* ntl 10meg Discussion (part 2)
 

All you people with new modems....
I still have an old motorola surfboard modem, which 'says' it can handle 42Mb.
Anyone else still have one of these beasts?

Also the speed settings are set locally still? Via a cm file?
Could be time to dig out docsis again and have a DIY speed increase, save those nice ntl bunnies some work....

Re: *All* ntl 10meg Discussion (part 2)
 

What Us Not Getting It

Yes I Think It Does

Re: *All* ntl 10meg Discussion (part 2)
 

I bet NTL Customer services just got 3000 calls within the first ten minutes, I really can't say anything I was contemplating on ringing them.

Re: *All* ntl 10meg Discussion (part 2)
 

A new report shows NTL speed upgrades cause excessive amounts of stress in it's customer service department

I wonder why?

Re: *All* ntl 10meg Discussion (part 2)
 

just been upgraded to 10mb but speed test show only 5mb

Re: *All* ntl 10meg Discussion (part 2)
 

I just rang the ntl cs department and i'm being told that, my speed can't be upgraded as it isn't available for me yet i am on the ntl 3mbit account is this right? im ringing the 0800 052 2000 number. Am i doing something wrong? lol... forgot to include i livei n the Grimsby area ... get me wrong but it does seem like a national upgrade right? :/

Re: *All* ntl 10meg Discussion (part 2)
 

What modem?

Re: *All* ntl 10meg Discussion (part 2)
 

Yesterday i phoned cs to downgrade my TV package to basic and my BB down to 2MB from 3Mb but this morning no change,phone them again just now,got told unplug my box to reboot which i already have done which i told her,she says it sorted at her end and i won't charged for the old package,am i entitled to a refund if i do get charged?

Re: *All* ntl 10meg Discussion (part 2)
 

Actually - I've just got it!! Thanks to a helpful welshman.

Re: *All* ntl 10meg Discussion (part 2)
 

Right, I'm in manchester about 5 miles from the city centre, I have the new silver samsung stb and am on the 3mb. I just got off the phone to customer services on the 0800 052 2000 option 5 number. I was told by a nice welsh lady that they can upgrade me to the 10mb but it will be tomorrow... ok but how-come all the new customers and some of the existing 1mb and 2mb customers are able to upgraded? she told me that they were trialing it to so many customers yesterday just to see how it went, and that the main roll out starts from today.

I asked her if the new samsung stb will be able to recieve 10mb and she said yes. so all being well, I and others in my area with the samsung should be on the new speeds tomorrow... we shall see :rolleyes:

Re: *All* ntl 10meg Discussion (part 2)
 

As I recall, Surfboards only have 10Mbps ethernet connections, so the fact they can do 42 on the cable side is somewhat irrelevant.

As for DIY .... :nono:

Re: *All* ntl 10meg Discussion (part 2)
 

I am in the stoke area and yesterday i succesfully upgraded by telephone from 1mb to 10mb connection.

The chap i spoke to did advise that it is not available in all areas yet.

Speedtests show a varying rate for me from 4mb to about 8.5mb but that upload speed seems to be consistant. I am very pleased personally with the speed increase and i am sure that when everybody else is able to get the new speeds then they will be just as happy.

I am now waiting to read the new thread entitled ''my advertised 'upto 10mb' connection is mis-sold as its only 6mb so i want a 40% reduction in charges'' lol

Hope all you guys get your connections sorted soon:)

Re: *All* ntl 10meg Discussion (part 2)
 

What that really means is that CS basically misread what they were told yesterday - and now the proper message, to upgrade people who ask, is getting through ;)

Re: *All* ntl 10meg Discussion (part 2)
 

What exactly did you say? I've been on the phone to NTL CS, about 4 times now I think, Iâ₠¬ÃƒÆ’¢â€žÂ¢ve got a welsh man, and loads of Scottish woman, but to no avail! They all say the same thing ''early 2006''.

I suppose its the luck of the draw...but its very frustrating when you're getting people just down the road from you upgrading, yet they wont let you because its ''not available''

oh well...Iââ‚à ƒâ€šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ve got a free day!

Re: *All* ntl 10meg Discussion (part 2)
 

ask to speak to retentions/customer relations and/or ask to close your account - you will then get transferred to the dept that exists to stop people leaving - tell them you're fed up paying £38 a month for 3meg when you know that other people are getting 10meg for the same dosh - OR just ask to downgrade to 1meg and in 1 month upgrade to 10meg via the tier migration page.

Re: *All* ntl 10meg Discussion (part 2)
 

[QUOTE=sclarke]What exactly did you say?QUOTE]

It was 3rd time lucky for me.

I asked for 10 meg - the guy gave me the 2006 line...and I said BUT i KNOW that people are upgrading now from 2 meg to 10 - and I'm not happy about that - and he said he'd check to see if it was showing as something he could upgrade to in my area....and it was....so he did.

I guess you've got to speak to a 'person' rather than a drone...and you get somewhere

Re: *All* ntl 10meg Discussion (part 2)
 

Any one in the ashford area got it yet ?

Re: *All* ntl 10meg Discussion (part 2)
 

Just got off the phone yet again. The guy said they were briefed this morning and the upgrade was in fact a mistake. He said they are currently investigating and may be downgrading people back to their original services until December.

Re: *All* ntl 10meg Discussion (part 2)
 

That's what Iâ₠¬ÃƒÆ’¢â€žÂ¢ve been trying, but one of the guys said to me that it's not actually showing up as something they can upgrade me to in my area...so I explained that people down my road have got it, he just completely ignored what I said and continued to repeat †˜its not available in your area till 2006ââ‚ ¬Ã¢â€žÂ¢. Maybe today they'll be a bit better on the communication part....but I doubt it

Re: *All* ntl 10meg Discussion (part 2)
 

just got off the phone with a nice lass and she's upgraded me to it within 2 mins to the 10mbit upgrade. I selected option 5 from the main menu maybe that might help option 2 seems to tbe other department, that told me i couldnt get it earlier.

Network Access : AllowedMaximum Downstream Data Rate : 10240000Maximum Upstream Data Rate : 512000Maximum Upstream Channel Burst : 1600

Re: *All* ntl 10meg Discussion (part 2)
 

If this is true, NTL are gonna come out really, really badly out of this whole mess. I'm was one of the lucky ones who got 10mb after 2 calls to CS. If the bump me back down to 3, i'm gonna go ape.

Re: *All* ntl 10meg Discussion (part 2)
 

I have that problem. Upload is fine, but download just won't shift past 5 Mbps. This is on an Ambit 120.
__________________

I think they are referring to the online upgrade from the 1M & 2M services to the 10M service - that was mistake. The 10M was only supposed to be for existing 3M customers, the online upgrade facility wasn't supposed to be there. Someone screwed up. :erm:

Re: *All* ntl 10meg Discussion (part 2)
 

I selected option 5 from the cs main menu number 0800 052 2000 after putting in phone number etc. Got put on phone to a nice lass whos just upgraded me.

Upload of 60kb/s
and download floats around 1mb/s

Re: *All* ntl 10meg Discussion (part 2)
 

Same here. I have phoned NTL and there gonna come and replace my modem. In 3 weeks time :rolleyes:

Re: *All* ntl 10meg Discussion (part 2)
 

In my case i am paying for the upgrade from 1mb to 10mb connection - i am sure everybody else will too so i dont see the problem

yeh some people had 3mb connections a month ago to be 1st in the queue - and they ARE 1st in the queue for the automatic upgrade so what ? they paid for 3mb and got 3mb - i now pay for 10mb and get 'upto' 10mb


You get what you pay for -- simple really ;)

Re: *All* ntl 10meg Discussion (part 2)
 

Thats odd, so I just rang the Broadband Tech support line about this, as I have the NTL home 120 modem. and they said it was a firmware problem which they have sorted out now, In fact the NTL home 120 silver SOCM unit can actually handle up to 38Mb connection!!! now. :Yikes:

Re: *All* ntl 10meg Discussion (part 2)
 

Interesting because I'm still getting only 5 - 6Mbit :mad: So I don't know whats going on.

Re: *All* ntl 10meg Discussion (part 2)
 

I just got off the phone [a very nice young lady as well] and she said they cant even provision 10 meg for anyone, it just cant be done, its not on the system.
Her paperwork said , not even to new customers, and it will be December, or just after.
There seems to be a lot of variation if you read this thread, it seems impossible to make any sense of it.
~There goes that deja-vu feeling, again~

Re: *All* ntl 10meg Discussion (part 2)
 

So that means I'm NOT getting what I'm paying for. If it now costs £37.99 for the top service then thats what I should be getting. But I'm not because of this ludicrous staggered rollout. I pay £37.99 per month for the fastest connection so if 10Mb is available and I can't have it yet, then maybe I should only be paying £19.99 per month for my 3mb service.

Re: *All* ntl 10meg Discussion (part 2)
 

Just phoned CS this morning and still refusing to give me the upgrade... Arhhh what else can I do /

Re: *All* ntl 10meg Discussion (part 2)
 

I got the upgrade last night after about 10 calls to CS and i am only getting 4-5 meg down and i have the NTL Home 100 Modem. So i am wondering if they may need to change mine out ?

Re: *All* ntl 10meg Discussion (part 2)
 

NO - you agree'd to pay 37.99 for the 3mb service which WAS NTL's top tier.

as you are on the top tier you will be first in the queue for the FREE upgrade to 10mb when everything is automatically upgraded.

Everybody is getting irate and angry at NTL for giving us the possibility of having the fastest internet connection any UK supplier offers to the masses; and their arguments are based on rumours that NTL didnt even start themselves.

Next time a bloke in a pub tells you something dont listen - then you wont be bitterly dissapointed when it does not arrive when 'he' said it would.

Did you call customer services and ask them if you can get the upgrade?

Re: *All* ntl 10meg Discussion (part 2)
 

I'm on the phone to TS as we speak asking them if its firmware related or modem not able to support. I will update shortly.

Re: *All* ntl 10meg Discussion (part 2)
 

I just called, asking to go from 3 meg to 10meg, and was told it was not available for existing customers until December, the lottery continues !
She was very polite, and I was very polite, but it didn't get me any where :(

I wish they would get their heads together and give a consistent answer.

Re: *All* ntl 10meg Discussion (part 2)
 

Oh so you 'only' got a 100% increase? My heart bleeds for you. Really it does :rolleyes:

Re: *All* ntl 10meg Discussion (part 2)
 

I was just on the phone to five scottish people and an english lady.

They all told me the upgrades would be available in December or 2006. :dozey:

Re: *All* ntl 10meg Discussion (part 2)
 

You would say all that though because you are on 10mb :mad:

So am I for that matter but i stilll would like to the see the 3mb users get their auto upgrades and it should of been first.. :Yikes:

Re: *All* ntl 10meg Discussion (part 2)
 

Eh? I'm only trying to figure out why I'm getting less then the advertized speed mate. Keep comments like that to yourself please. :rolleyes:

Re: *All* ntl 10meg Discussion (part 2)
 

I rang bb tech this morining over a problem with my bb
i enquired about upgrades on my 3meg stb,
he said cos i have a stb you wont get upgrades till december
cos my samsung smt-2100 stb is only 8meg,
i asked if i will get sacm,he replied what ever available at the time
they will contact you when they upgrade
oh well stb have to wait

Re: *All* ntl 10meg Discussion (part 2)
 

I agree that the 3mb people *should* be able to request their upgrade too - as it would seem that anybody who is willing to pay for the upgrade can have it ( location dependant )

The product has been live for maybe 24 hours though - a rollout of this kind surely has some small problems - this small problem is just the fact that ntl;s system seems to struggle with upgrade from top tier to top tier - understandable really.

Everyone throwing their toys out of the pram when for all they know NTL may even be working on the problem as we speak; dunno .. i just think its harsh for people to complain in such early days.

As for me being on the 10mb yeah i am - i paid for the upgrade becouse i wanted it soon as possible - but if i was unable to recieve the upgrade i woul dhave sat here happily waiting for a week or so.

Re: *All* ntl 10meg Discussion (part 2)
 

Ok, update

Technical Support are not aware of the issue with the Ambit modem not being able to support the full 10Mbit connection. They are also not aware of a firmware upgrade is needed.

The nice lady I spoke to has advised she will highlight the issue as it is defo a modem problem (she couldn't tell me if it is firmware related) and for me to wait for my replacment modem.

Re: *All* ntl 10meg Discussion (part 2)
 

you don't see this trouble with Telewests upgrades

Re: *All* ntl 10meg Discussion (part 2)
 

upto 10mb :D

Re: *All* ntl 10meg Discussion (part 2)
 

Just done the same but spoke to a man. He upgraded me and told me to reboot my modem. I did this and I am getting download speeds of around 600kb/s. I'm sure these speeds will increase over time

Re: *All* ntl 10meg Discussion (part 2)
 

Yes, I was told that by CS.

10Mb is available if I pay for it, but I can't get the free upgrade. :rolleyes:

Re: *All* ntl 10meg Discussion (part 2)
 

No Handyman this is modem related as i'm getting a MAX speed of 600K like alot of other people. it's either the modems firmware or that the ambit's can't handle 10Mbit.

Fair enough it is upto but my freind who lives like 10 minutes away from me is getting full whack speed on his new blue little modem he got the other week. :p

Re: *All* ntl 10meg Discussion (part 2)
 

if anybody in scotland or the glasgow area and is now upgraded to 10mb, please reply so ii can get on this blower right away :P

Re: *All* ntl Meg Discussion (part 2)
 

following on from http://www.cableforum.co.uk/board/sh...&postcount=751

A quick phone call to TS resulted in
Samsung STB's can handle 10Meg
It's "new customers only"
Me: So if I was new STB customer I could have TV phone and 1/2/10Meg
TS Rep: Yes thats correct.

So back to CS Option 2.

Nice young lady somewhere in t'North from her accent.
I explain the whole saga so far and summarise what TS have just told me, usual answer "Sometime in December, it's not out yet". I state "It's out, in the wild and I'm seeing in public domain information stating that fact", I get asked to hold whilst she consults with her manager, no music (relief), "Yes sir my manager will get it sorted for you once he finds the code, he'll ring you back within 30 mins just before it's actioned" 21 minutes to go

So it seems like those of us who have been told 'NO' just have to retry CS and hope you get someone who knows 'It's loose' and what can support 10Meg.

OT slightly but related.
The cancellation letter is still sitting here and waiting, I don't want to use it as cable seems to be the way forward but as we all know a communications company that doesn't communicate to it's staff especially in this instance isn't going to be viable for long. Lets hope when the TW merger happens that someone with some nouse joins NTL and sorts the current shambles out.

Re: *All* ntl 10meg Discussion (part 2)
 

That's enough from both of you :nono: :bsmack:

Unless, of course, you want to fall out with another person whose naughty Ambit 120 refuses to go above 5M :afire: :sniper:

Re: *All* ntl 10meg Discussion (part 2)
 

Thing is Paul both of those comments bring NOTHING to the discussion so for you people please keep these to yourself.

Now as I can tell this problem I have a feeling will not get resolved anytime soon unless they release a new firmware for our ambit modems. I can't see this being a short process so I suggest anyone getting 5 - 6Mbit tops phone up CS and ask to have your modem replaced. I have to wait 3 weeks for this as they have no engineers untill that time :rolleyes:

Re: *All* ntl 10meg Discussion (part 2)
 

My little blue 250 doenst give me 10mb either though - i get lows of 4mb and highs of about 8.5mb

Re: *All* ntl 10meg Discussion (part 2)
 

a bit off the subject but related to this forum.... I've switched off email notification but I'm still get an email on ever say 5th post?

help??!?!

Re: *All* ntl 10meg Discussion (part 2)
 

Interesting... Have you checked the diagnostics page? What duplex is it running at? What kind of network card are you running this through?

As I said I have a mate about 10 Minutes down the road from me with the little blue modem and he is getting full speed 1.2Mb/sec downloads without a problem.

Re: *All* ntl 10meg Discussion (part 2)
 

I am using a belikin 54g wireless router with a wifi lappy.

diags page on the modem i dont have access to right now as i am at work - i am not going to hassle about it tbh as i am happy with the speeds as it is.


Will take a spy at it sooner or later - last thing i need is to say on here that my speed is a constant 10mb else all hell will break loose. ;)

Re: *All* ntl 10meg Discussion (part 2)
 

i have the silver sacm which says ntl:100 on it can that support 10 meg?

Re: *All* ntl 10meg Discussion (part 2)
 

Whats going on I had problems my dads speed test he gets 35kb not KB
on mt Lappy my speed is 4-7MB, and I phoned CS they said I shouldn't worry about it as i'm getting a faster speed?

I phoned NTL and they said that the Terayon can handle the speed and more and I don't need to upgrade!!

What do I do?

Re: *All* ntl 10meg Discussion (part 2)
 

Spoke to a CS just now (glasgow) he said that everybody is being upgraded, however he did say that the rollout started yesterday and should be upgraded by the start of december.............

So for us poor glasgow folk :(

Re: *All* ntl 10meg Discussion (part 2)
 

hi i'm on the 3mb just phoned cs option 5 to upgrade to 10meg-scottish girl said

its just for trials but i said i know people who have been upgraded to 10 meg
she said she needs to speak to manger-can't find him will phone me back asap-she said the option is there to upgrade me but can't do it because it might bugger up my connection:mad:
i'll give her an hour and phone back to see what is going on
northampton area by the way

Re: *All* ntl 10meg Discussion (part 2)
 

Chill out :)