Re: Virgin Media 150Mb Coming 2014
 

That's what they told me anyway when i asked them, did phone 3 or 4 times just to check before i added the 2nd Tivo

Re: Virgin Media 150Mb Coming 2014
 

Mine did. Virgin replaced my superhub 1 to superhub 2 for free of charge last year. But, my virgin media 152/12 is dreadful painful slow all day getting 27/5 with SH2 (no wifi) just ethernet

My Broadband Ping

Re: Virgin Media 150Mb Coming 2014
 

They're all on the same bill but do not have the same minimum term.

Signing up to broadband for example if you had a TV only subscription would not extend the minimum term on your TV service.

Re: Virgin Media 150Mb Coming 2014
 

It's really all dependent on what you do and what offer you go for

Adding TiVo onto an existing TV subscription and making no other changes would only recontract the TV as that's the only service that's changing

However, adding TiVo and moving to a Collection would recontract all the services as the offer is a whole service price.

Re: Virgin Media 150Mb Coming 2014
 

Telfordcable -> http://s23.postimg.org/r7nplaaif/wel...7318118053.jpg

Re: Virgin Media 150Mb Coming 2014
 

Mind you, my first question wasn't answered, if i drop down the broadband to a lower speed would that put my broadband under a new contract

Re: Virgin Media 150Mb Coming 2014
 

it shouldnt do data.

Re: Virgin Media 150Mb Coming 2014
 

Thank you for the reply, will give them a ring tomorrow

Re: Virgin Media 150Mb Coming 2014
 

You have had the answer to that by inference. Maybe yes, maybe no. It depends on your current situation and whether the new situation includes some offer that requires a new minimum period.

Re: Virgin Media 150Mb Coming 2014
 

got upgraded to 152mb quite happy phoned retentions says i was going to leave & the girl automatically upgraded me was not ment to get it till july at the earliest she says they have been told to do the upgrade without question by higher managers

Re: Virgin Media 150Mb Coming 2014
 

Got a surprise update tonight, yet on my virgin media it states "between January 2015 and June 2015" so quite odd.

https://www.cableforum.co.uk/images/...2014/03/14.png

Re: Virgin Media 150Mb Coming 2014
 

I To was upgraded today not supposed to be till July this year

Re: Virgin Media 150Mb Coming 2014
 

Lets hope it happens elsewhere as mine as gone from Sept14-Dec 14 to Sept14 - Feb 15. This happened to me on the last doubling and guess what I got it on the last day of the delayed period. Deja vu comes to mind.

Mind you recently got a letter saying Virgin Media services have now arrived in my area. I have only had it for three years!!!

Then there are still some broadband web sites say its not available at all in my area.

Me thinks everything is just dross and pot luck is the only true guide.

Re: Virgin Media 150Mb Coming 2014
 

My upgrade is due this August, I am getting burst of 90mbit/s down and definitely 6mbit/s up. Christmas came early????

Re: Virgin Media 150Mb Coming 2014
 

Shot up from 20 to 50 MB today - wasn't expecting this increase for ages.

Only found out when I got an email from Virgin sending me a breakdown of my bill, which seemed a bit odd, until I read the rest of the small print (and I mean small print) and logged into My Virgin Media to see it had happened.

Re: Virgin Media 150Mb Coming 2014
 

I've received the same e-mail, I'm at work at present so can't confirm if mines gone up, but VM says it has. Will check later to confirm it.

Re: Virgin Media 150Mb Coming 2014
 

So has Virgin just rolled this out for chunks of the country or is this a mistake?

Re: Virgin Media 150Mb Coming 2014
 

It's for those who pre-registered their interest for the upgrades and already have compatible kit.

Re: Virgin Media 150Mb Coming 2014
 

Nice one. Actually impressed.

Re: Virgin Media 150Mb Coming 2014
 

Thanks for clarifying, Ben.

A most unexpected surprise, and a nice one too :)

Re: Virgin Media 150Mb Coming 2014
 

I preregistered my interest and have a super hub 2 but no email or upgrade. Any reasons you could think of Ben?

Regards

John

Re: Virgin Media 150Mb Coming 2014
 

It's possible that they are still working through those that pre-registered.

Re: Virgin Media 150Mb Coming 2014
 

Just a word of warning for those who phoned up for the 'free' bump to 152mb along with a loyalty discount. My new bill is now in and is £100 even though i usually pay £46 and the new deal is meant to bring it down to £35.99. Lass on the phone says it's something to do with the dates the system changes the package and there'll be a £44 credit on the bill after this one... still a shock to see the £100 when i wasn't expecting it.

Re: Virgin Media 150Mb Coming 2014
 

Mine wasn't supposed to be done until the end of the year (South Tyneside) and just noticed this:

https://www.cableforum.co.uk/images/...2014/03/12.png

Re: Virgin Media 150Mb Coming 2014
 

got my upgrade today too, Huddersfield area.

Re: Virgin Media 150Mb Coming 2014
 

Done in Leeds area [LS13]

Re: Virgin Media 150Mb Coming 2014
 

mine done yesterday GL4;)

Re: Virgin Media 150Mb Coming 2014
 

hmmph!
My esitmated dates have slipped a few times.
First was January 2014 then March 2014, then August 2014, now today it is May 2015 :(

Re: Virgin Media 150Mb Coming 2014
 

Grr, mine's gone back another month.

---------- Post added at 15:54 ---------- Previous post was at 15:52 ----------

That still doesn't add up. Makes me scared to call VM.

Re: Virgin Media 150Mb Coming 2014
 

yep mine has gone live overnight. Was not expected until sometime between August 2014 and Jan 2015.

So now automatically upgraded to 100/6 from 60/3

Re: Virgin Media 150Mb Coming 2014
 

The dates for me have now changed from August 2014 -January 2015 to December 2014 - May 2015... Absolutely madness if it's going to take 14 months, the second push back so far.

Re: Virgin Media 150Mb Coming 2014
 

Ben - slightly OT, but in my existing customer offers it says I can increase to 100 MB for 60p extra per month ! I presume if I were to take this, I'd lose any loyalty bonuses ?

Re: Virgin Media 150Mb Coming 2014
 

i got upgraded yesterday but on speedtests im not getting near the 152 Meg.

this is from one i just did

http://www.speedtest.net/result/3398405592.png

Re: Virgin Media 150Mb Coming 2014
 

Mine isn't yet done (Bradford) However, can anyone spot the difference here?

https://www.cableforum.co.uk/images/local/2014/03/9.png

https://www.cableforum.co.uk/images/...2014/03/10.png

That's right one of them is wired, the other one is wireless. It's the second one that is wireless.

Re: Virgin Media 150Mb Coming 2014
 

@ dgcarter

Moment in time, perhaps?

Re: Virgin Media 150Mb Coming 2014
 

2 minutes apart, and then repeated with the same result.

Re: Virgin Media 150Mb Coming 2014
 

I was upgraded from 60Mb to 100Mb about a week ago.

Since then from 7.30pm to around 10.30pm I have no internet and am hoping I have it long enough this morning to post this.

Am really fed up with it. :mad:

Re: Virgin Media 150Mb Coming 2014
 

Those people who have been upgraded have you come across a website for testing upload/download?
Bearing in mind most stop at 100meg on clock scale.

Re: Virgin Media 150Mb Coming 2014
 

Speedtest.net is the main one and fine for these speeds. It even works fine from out 1GB/s work servers.

Re: Virgin Media 150Mb Coming 2014
 

I find the Namesco one in London seems to give the most accurate results

https://www.cableforum.co.uk/images/local/2014/03/8.png

Re: Virgin Media 150Mb Coming 2014
 

Just got an e-mail upgrade just taken place wasn't due till the summer

:)

Re: Virgin Media 150Mb Coming 2014
 

Hmm nice for people that got upgraded mine now slipped to January 2015 and June 2015 wasnt that long when it first said March 14 and then Aug 14....feels rather unfair considering Uddingston was like the last to get 120mbit and if you are new customers you can get 150mbit. Treating loyal customer right always high on priories for Virginmedia,

Re: Virgin Media 150Mb Coming 2014
 

got mine today very happy


https://www.cableforum.co.uk/images/local/2014/03/6.png

Re: Virgin Media 150Mb Coming 2014
 

Upgrade Gone live 'Glasgow' :D:D:D


https://www.cableforum.co.uk/images/local/2014/03/4.png


+ London Test



https://www.cableforum.co.uk/images/local/2014/03/5.png

Re: Virgin Media 150Mb Coming 2014
 

Where are you in Glasgow as the south east/G72 is still on 120Mb.

Re: Virgin Media 150Mb Coming 2014
 

Did you just get it or phoned retention and got upgraded?

Re: Virgin Media 150Mb Coming 2014
 

Well the message which said between May and June this year has now been replaced by this.

Re: Virgin Media 150Mb Coming 2014
 

Now on the 100mb speed

https://www.cableforum.co.uk/images/local/2014/03/3.png

Re: Virgin Media 150Mb Coming 2014
 

http://www.thinkbroadband.com/speedtest.html always gives accurate results for me.

---------- Post added at 20:15 ---------- Previous post was at 20:11 ----------

Had 152Mb for about 3.5 weeks now in Glasgow G42 Mount Florida area.

http://community.virginmedia.com/t5/...n/td-p/2208191


They've upgraded everyone who pre-registered for the supercharge as long as the area can support the speeds (and some that can't from what I've observed on the VM forum).

Re: Virgin Media 150Mb Coming 2014
 

So what you're saying is, they've upgraded some people, in some areas...

Re: Virgin Media 150Mb Coming 2014
 

I'm in Glasgow, G14 area, pre-registered and not had the upgrade pushed over so it must be that my area on the Broomhill ubr is struggling to support the new speeds without a network upgrade.

Still using a VMNG300 modem on 120mb with four downstreams and no problems with maxing it out at full speed when required but with the introduction of eight downstreams it looks like the ineviatable swap for a super hub will be required on 152mb.

Re: Virgin Media 150Mb Coming 2014
 

The reason you won't have got the upgrade is that you don't have compatible kit for 152Mbit

Re: Virgin Media 150Mb Coming 2014
 

Ok Ben but I was never offered a super hub as the VMNG300 was a 50mb product which had upgrades to 100 then 120 automatically applied to it. How do i get a SH2 from Virgin (and not a SH1) without paying for one?

Re: Virgin Media 150Mb Coming 2014
 

Pretty sure you should have got offered a SH last time around when it went from 100 to 120Mbit.

Those that need a SH2 to get their speed upgrade as part of these upgrades arrange it via My VM for £5.99 P&P.

Re: Virgin Media 150Mb Coming 2014
 

Can you still sign up for that pre supercharge or has that boat sailed now?

Re: Virgin Media 150Mb Coming 2014
 

It sailed in Feburary

Re: Virgin Media 150Mb Coming 2014
 

I preregistered interest when it first went up but never saw an early upgrade so I can only assume they decided this area isn't ready though you can order it as a new customer. I just hope I don't have to wait until May 2015 like MyVM says!

Re: Virgin Media 150Mb Coming 2014
 

I have the 152Mb upgrade in Hemel Hempstead, Hertfordshire

Very pleased with downstream, shame about upstream though....

Mustn't grumble though, pretty awesome for a home connection which is cheap as chips really

https://www.cableforum.co.uk/images/local/2014/03/2.png

My sig and avatar are there for historical reference :D

Re: Virgin Media 150Mb Coming 2014
 

I too pre-registered and have not had an upgrade. SH2, so should be classed as compatible :p

Re: Virgin Media 150Mb Coming 2014
 

Bah mine's been pushed back too.We always get a bum rap in Wales; may as well follow Scotland into independence. There's nothing 'United' about a Kingdom where some sections of the population are always made to play second fiddle.

Re: Virgin Media 150Mb Coming 2014
 

Melodramatic much?

Re: Virgin Media 150Mb Coming 2014
 

Not true, Barry always used to be 1st in the rollout schedule for major upgrades, 10:1 50Mb and 100Mb to name a few

Re: Virgin Media 150Mb Coming 2014
 

Careful, they might invade. :)

Re: Virgin Media 150Mb Coming 2014
 

Hi sorry just getting a chance to reply... G4 Area :)

---------- Post added at 05:49 ---------- Previous post was at 05:46 ----------


I'm sure i registered a while back,i just did a random speed test and noticed the area had been upgraded.was not meant to be until later on in the year .. ;)

Re: Virgin Media 150Mb Coming 2014
 

Its even worse down here in Deepest Devon Kursk as you can bet your better dollar we are near enough last on the list.

Re: Virgin Media 150Mb Coming 2014
 

Nice VM very nice, mine was suppose to be done sometime in April, i have just checked to see if anything had changed, Your speed supercharge is almost ready, Your speed upgrade will be ready between July 2014 and September 2014.

FK YOU VM!!

Re: Virgin Media 150Mb Coming 2014
 

Dont see what your upset about .... mine is not due to be done until January and June 2015 !!

Re: Virgin Media 150Mb Coming 2014
 

:shocked:

Re: Virgin Media 150Mb Coming 2014
 

By the time some of you end up getting it you could have phoned up, recontracted and be out of contract again by the time you would get it automatically anyway lol.

Re: Virgin Media 150Mb Coming 2014
 

In any list there are the people in the front, those in the middle and those at the end. A sense of proportion rather than throwing girly strops at not being first would be awesome. Even 120Mb is still way faster than most can purchase.

Re: Virgin Media 150Mb Coming 2014
 

And as long as you're at the front everything is hunky dory eh?

Calm down dear (to quote Michael Winner).

Re: Virgin Media 150Mb Coming 2014
 

I can't get VM; prior to an FTTC campaign that lasted the best part of 2 years I was on a service that fluctuated between 0.5 and 1.5Mb/s.

When I could get VM my area, Mortlake, was pretty much last to get upgrades due to the network there being in need of overbuild. Looking at the upload upgrades I see poor brow-beaten Barry was already upgraded in the 7th February 2011 schedule, as indeed were Swansea, St Mellons and Cwmbran, in fact they were among the first areas to be done, with Newport East done as of early February. Newport West and Cwmbwrla, the stragglers, were due by July 2011.

The affluent suburb of South-West London I lived in didn't receive the upgrade until over a year later than most of Wales and 6 months after the last areas to be upgraded in the country.

Silly facts; they do tend to get in the way of a good self-pitying rant.

Re: Virgin Media 150Mb Coming 2014
 

You cite Cities (millions of potential customers) against some little place that only Wikipedia has heard of (population, a postman and a man walking a dog).

A business planner is obviously going to prioritise for maximum custom. Of course, once the regular payers are signed up in their millions, you can re-prioritise, and as far as upgrades go, that's what has happened imo.

Affluence is not a qualification for priority. More customers will be secured from a new build estate than from 3-4 affluent residences fronting the river don't you think?

Btw, the 'facts' you mention might have been valid if we were discussing this in 2011. Unfortunately, it is 2014. The only silly thing is quoting them. Will you be mentioning what happened in the war next?

Re: Virgin Media 150Mb Coming 2014
 

I find it hilarious that you casually dismissed an area of Wales being literally first in the queue for a long period of time, but the minute its no longer first and forefront you are on the fringes of waging civil war. Ridiculously hypocritical given your point about the United Kingdom not being united.

Re: Virgin Media 150Mb Coming 2014
 

Before you split your sides remember as they say a week is a long time in politics; quoting 3 year old figures is a comparative lifetime.

You think the UK is united?

Re: Virgin Media 150Mb Coming 2014
 

VM's network construction to new builds and the uplift programmes are two completely different things.

The Mortlake hubsite serves the London Borough of Richmond upon Thames pretty much - population ~188,000.

Croydon hubsite was actually completed after Mortlake, population 365,000 and it serves properties outside the borough too.

Both have quite high population density because, well, they're in London. Many of the larger houses in Twickenham, etc, have been converted to flats, houses are tightly packed due to the cost of land and of course Croydon is infamous for apartments.

They were done late because, as I said, their networks needed overbuilding. Nothing to do with population, nothing to do with customer density, they needed extra work so were left until last along with Hawkfield, South Gyle and others. Nothing more.

The exact same criteria hold true now. Barry needs more work before it's ready to go with the new speeds as an all-tier uplift, so it has to wait a bit longer. No discrimination, no sudden hatred from VM / LGI for Wales, the upgrade programme there isn't done yet so the uplift hasn't done.

Because Mortlake and Croydon, as part of the 10:1 upstream upgrade, have been rebuilt recently VM were in a position to give them the upgrades earlier this time around, and have done so.

The order may change, the criteria haven't. Barry was getting it early because the people who originally built the network built it to a high standard, hence VM and before that ntl were able to release upgrades early as the 'leg work' had already been done. The fibre optic node sizes were small, capacity upgrades were relatively easy. Exactly the same situation that there is with Mortlake and Croydon now, shiny freshly overbuilt network so easier to upgrade.

Your arguments seem to fail on all levels. If we're talking about all these potential customers do you know how many uBRs / CMTS Virgin Media have serving the entire Barry hubsite? Must be tons right given they appear to have been prioritising it?

Four:

Name: bary-cmts-04.network.virginmedia.net
Address: 82.13.60.83

Carrying on with the hubsites in Wales that were all done a year before Mortlake -

Swansea - four:

Name: swan-cmts-04.network.virginmedia.net
Address: 82.13.60.113

Cwmbran - three:

Name: cwbn-cmts-03.network.virginmedia.net
Address: 82.13.60.95

St Mellons - three:

Name: stme-cmts-03.network.virginmedia.net
Address: 82.13.60.141

Newport East - five:

Name: new2-cmts-05.network.virginmedia.net
Address: 82.13.60.96

The population of a postie and a man walking a dog in Mortlake seem to require six of them.

Name: mort-cmts-06.network.virginmedia.net
Address: 82.7.206.183

That lightly populated backside of nowhere Croydon, it must not even have a man walking a dog given VM left it until even later than Mortlake, with April 2012, twenty three.

Name: croy-cmts-23.network.virginmedia.net
Address: 82.7.207.240

Also late to the party, not done until April 2012 was South Gyle:

Name: sgyl-cmts-36.network.virginmedia.net
Address: 82.7.207.15

You can't even say that it's the reverse where smaller sites were done before larger ones; Newport East, with its 5 CMTS was done before Newport West with its 4 and Cwmbwrla with its 8.

So clearly VM do have some whacky ideas or some really messed up prejudices. They release an upgrade and in your world prioritise Wales in order to leave 2 hubsites which, between them, cover more customers than the whole of VM's network in Wales until last, then release a further uplift a little later on and intentionally decide to leave specific parts of Wales behind out of spite or nationalism.

Or there were legitimate engineering reasons for doing so.

Sorry, couldn't find a tin foil hat with any reference to anything Welsh on it, I hope this foil balloon will do.

http://la-occasion.com/media/catalog..._flag_foil.jpg

Re: Virgin Media 150Mb Coming 2014
 

Has anyone who's area has 'officially' been upgraded got any extra channels or dare I say it... 64 QAM?

Re: Virgin Media 150Mb Coming 2014
 

@ Gobble (great handle!)

Your question may be difficult to answer. My area was upgraded last Autumn for 120 meg with 8 down (I already had 2 up from the 100 meg service).

Earlier this year, the circuit glitch and lo, we had four upstreams on the line card (was three) from which I was provisioned with two, still at 16QAM.

As far as I know, the work being done now is of a resegmentation nature as well as the noise clean up ready for 64QAM. I don't expect an improvement on 10:1 and I'm not exactly sure how VM will use the extra upstream capacity bearing in mind that my area has no upstream congestion, only downstream congestion at peak times.

Re: Virgin Media 150Mb Coming 2014
 

I have the 2 up (16QAM), but still on 6 down and during peak hours my speed will drop somewhat, but I think that will be solved once I get the extra 2 channels in (hopefully), but my official upgrade is now sometime after July, so will just have to wait and see.

If someone was on 6 and the area has been officially done according to the site, would be nice to know if yours changed.

Re: Virgin Media 150Mb Coming 2014
 

Maybe, maybe not. When we went from 6 to 8 DS channels, I was on 100 meg and was getting that most of the time - perhaps 80 meg evenings. When we were suddenly bumped to 120/12 from 100/10, the 80 meg evenings remained.

It's degraded to 8 meg evenings now either because they've added more customers (it doesn't take much to tip the thing into the red) or they've temporarily swung customers onto our line card while they upgrade UBRs or whatever.

They tell us nothng. So you can expect anything to happen!

Re: Virgin Media 150Mb Coming 2014
 

We went from 6 to 8 downstream a month or so before the 152mb boost but we've always had the max speed here no matter the packages over the years be they 50mb, 100, 120 and now 152. I think our area is more BT and Sky than Virgin tbh as i don't know anyone other than myself and my old man who use Virgin.

I honestly don't think they are anything to do with over-utilization or the current boosts but rather just a general thing they are doing everywhere for the future.

Still on 16QAM and only 2 for upstream.

Re: Virgin Media 150Mb Coming 2014
 

We've been on 8 DS channels for months and months now, long before the 152meg came along. Still on 2x QAM16 upstreams, too.

Re: Virgin Media 150Mb Coming 2014
 

A few people have 64QAM up now. Don't think there've been any 3rd/4th upstreams in the bonded groups yet though.

Re: Virgin Media 150Mb Coming 2014
 

On topic more channels aren't essential for this round of upgrades, as I mentioned usage doesn't increase in exact proportion with speeds so areas which have plenty of free capacity already don't need any upgrade right now.

Re: Virgin Media 150Mb Coming 2014
 

Re: Virgin Media 150Mb Coming 2014
 

On 2x 64QAM here in Newcastle

https://www.cableforum.co.uk/images/...2014/04/31.png

Is the speed upgrade automatic or do you have to go on my virgin media to activate it?

Re: Virgin Media 150Mb Coming 2014
 

Automatic.

Re: Virgin Media 150Mb Coming 2014
 

Unless you want it early. In which case call them. ;)

Re: Virgin Media 150Mb Coming 2014
 

No, it's not. You'll get told it's available, but you won't get it until you go onto My Virgin Media.

Re: Virgin Media 150Mb Coming 2014
 

that's a good way of not having to give it to everyone. I bet a large majority of customers will either not bother with the extra speed because they think they don't need it or they won't go for it because they think there will be some caveats and stuff you have to sign up for which will put people off

Re: Virgin Media 150Mb Coming 2014
 

Agreed. People will be concerned that they may lose loyalty discounts, or be tied into another year of being under contract. I doubt it will be made clear whether or not that is the case.

Given that anyone on 30meg or more should have a Superhub, why for those people, isn't it an automatic update?

Seems like a shady way of doing things to me.

Re: Virgin Media 150Mb Coming 2014
 

I thought it was tbh, I thought the only peeps who had to go through myvirginmedia one the customers who had been identified as needing a docsis3 compatible modem (i.e. a shub) because they are on 20mbits or below. Ben may want to correct me.

Re: Virgin Media 150Mb Coming 2014
 

I will ;)

It's opt in for everyone, mainly to be a simple a message and process as possible i.e all customers get the same email communications and then follow the same process.

It also allows for a managed upgrade process for capacity reasons - you aren't suddenly moving a large chunk of an area up a speed in one go.

Re: Virgin Media 150Mb Coming 2014
 

So if people agree to the speed upgrade via the opt-in procedure, can you guarantee that:

1) They're not tied into a further 12 month contract.

2) Any loyalty discounts they currently receive will not be removed. i.e. the price they are currently paying remains unchanged.

Thanks

Re: Virgin Media 150Mb Coming 2014
 

If you do it when you get the email and then follow the online process, it's not a new contract, and the bundle will remain the same.

If you call in, then that may not be the case as you may end up on a new Collection price which might be a new contract.

Re: Virgin Media 150Mb Coming 2014
 

Thanks Ben.

Sorry to be picky, but the bundle will remain the same, but the price could change if loyalty discounts are removed.

People want to know if the price will remain the same.

It's a sad thing that we don't trust VM on these things and need it in black and white.

Re: Virgin Media 150Mb Coming 2014
 

As a rule your price will not change by just doing the speed upgrade.

There may be some exceptions to this if an account isn't set up correctly e.g. getting a credit for which you aren't eligible for, but these errors would be picked up anyway.

Re: Virgin Media 150Mb Coming 2014
 

Thanks Ben.

Re: Virgin Media 150Mb Coming 2014
 

I went on to my virgin media and activated it..

https://www.cableforum.co.uk/images/...2014/04/24.png