Re: superhub 2
 

I think this means that your DNS server is the superhub and the superhub is just using the normal Virgin DNS servers. This wont cause any problems afaik

Re: superhub 2
 

no the normal virgin ones begin with 194 it definality a fault rang tech support they didn't no what was causing so it a bug of some sort so got to do manual till it sorted. i only picked up on it on my xbox in configure network page

http://help.virginmedia.com/system/s...MER_TYPE=Cable

Re: superhub 2
 

What options on SH did u click on to change the DNS? I can't seem to find it. Has it helped your online play & general wireless browsing?

Re: superhub 2
 

Hi all, Two questions on this to save me reading all the pages.
1, What is the usb slot for on the back?
2, How do i get one ? Is virgin giving them free or a small fee, contract etc

Re: superhub 2
 

They didn't enable that option on shub1. Is it available on shub2? In the general settings there should be options to specify static dns servers. I use 8.8.8.8 and 8.8.4.4 as primary and secondary (google's) and leave the third and fourth blank which will then default to VM's if all else fails. If shub2 is truely the best thing since sliced bread, which VM would like us to believe, then hopefully it is an option they will have included.



It should be for attaching usb hdds and the shub will set them up as media servers for your lan or external http/ftp servers. Afaik they are only making them available to 60mbit+ tiers atm and they cost £50 and for that price you can buy your own proper router.

Re: superhub 2
 

@ Locky33
The USB slot is not implemented. It's currently dead. Id implemented it would be a USB Host (for media).

To get one, read this thread describing how others acquired them. There are differen stories.

@ Tanny
In router mode, it is not possible to alter the DNS. A repeat VM stupidity/annoyance.

Re: superhub 2
 

you can get it free from 150 leaving us option connect to retention.
you have to be on 60Mb or 100Mb broadband and they will charge £5.99 for delivery and superhub 2 is free

Re: superhub 2
 

i had to change it on my xbox and laptop can't change it on superhub

Re: superhub 2
 

Absolutely right.

Modem mode.

Re: superhub 2
 

It's not a fault or a bug, that's quite normal for a lot of routers. All it means is that the SH is acting as your DNS server (that IS the IP of your SH - go ahead and navigate to http://192.168.0.1 if you want. The SH will have its own DNS cache, which theoerically will speed up your network a tad. If you have 3 computers and one looks up facebook.com, the SH will go look it up for you and then cache the result. So when PC's 2 and 3 go to look it up, rather then going to the .com nameservers and then facebook's nameservers to get the same IP as PC 1 found, the superhub just returns it directly.
It's normal and if it was a fault, you wouldn't get lag because of it, you'd get absolutely no web connections at all because you wouldn't be able to look up any domains.
DNS doesn't cause lag, not in game anyway because DNS is specifically for the resolving of domain names and nothing else.

Re: superhub 2
 

Why does my subnet range seem to change my latency?.

When im on CPC19 im getting latency's between 10-14ms Average around 11/12ms ( Modem Mode )
When im on CPC9 im getting latency's between 15-23 Average around 18ms ( Router Mode )

I also changed the MAC address on my router to the same as the one on the superhub2 and the same thing happens CPC9 high latency

Change it back to a MAC address on CPC19 and back to low MS again.

I dont understand why the subnet range seems to effect my latency, Im on the same damn UBR.

Re: superhub 2
 

I guess different load levels on the different line cards.

Re: superhub 2
 

Are the channel numbers the same between CPC9/19? If not that's your answer. Different utilisation.

Re: superhub 2
 

Not too sure what you mean by channel numbers but i will give you what i was connected to:

cpc19-nrte24-2-0-custXXX.8-4.cable.virginmedia.com

cpc9-nrte24-2-0-custXXX.8-4.cable.virginmedia.com

The CUST number's were both different

My speedtests are pretty much the same whichever one im connected to just the latency that differs.

Re: superhub 2
 

Does latency actually differ everywhere? What I mean is, where are you pinging to get that latency? Try a few different sites to see if one is always slower.

Re: superhub 2
 

The channel numbers in your downstream and upstream stats. Your line card supports 16 channels for your optical node. You get allocated up to 8 in your bonding group. The two bonding groups should be evenly loaded, but VM can scew this up if they don't monitor & plan properly.

Re: superhub 2
 

Yeah i have done some pretty extensive testing with both using the same servers to ping.

I mostly do a ping hostexample -n 1000

i use:
pingbox1.thinkbroadband.co.uk
bbmax.co.uk
bbc.co.uk

---------- Post added at 23:04 ---------- Previous post was at 22:58 ----------

Will take screenshots and then compare the two.

Re: superhub 2
 

well i get fed up of lag now something is wrong as never had this problem a week ago

here is my stats

Downstream Channels
Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked 80 299000000 Hz 256 QAM 0.6 dBmV 37.6 dB 1468 272
Locked 79 291000000 Hz 256 QAM 0.7 dBmV 37.4 dB 1652 301
Locked 81 307000000 Hz 256 QAM 0.4 dBmV 37.1 dB 1453 302
Locked 82 315000000 Hz 256 QAM 0.7 dBmV 37.6 dB 1180 282
Locked 83 323000000 Hz 256 QAM 0.6 dBmV 38.3 dB 1359 322
NotLocked Unknown
NotLocked Unknown
NotLocked Unknown
To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream Channels
Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
NotLocked 0 0 Hz 0 dBmV 0 Ksym/sec
Locked 1 35800000 Hz ATDMA 51.0 dBmV 16QAM 6400000 Hz 5120 Ksym/sec
Locked 3 27400000 Hz ATDMA 49.5 dBmV 16QAM 6400000 Hz 5120 Ksym/sec

getting alot of t3 timeouts aswell

Re: superhub 2
 

CPC19 pings: http://pastebin.com/sQYFhgif
CPC9 pings: http://pastebin.com/6fVmTfym

CPC9 Power Stats SH2 Router Mode: Upstream: http://postimg.org/image/k936uxgyf/
Downstream: http://postimg.org/image/4wjhi6d1v/

CPC19 SH2 Modem Mode: Downstream: http://postimg.org/image/8faidppj3/
Upstream: http://postimg.org/image/g5swxsaez/

The only real difference i can see is on CPC19 i have a higher downstream frequency i have no idea weather that would make a difference?.

Re: superhub 2
 

what an SW upgrade file

Re: superhub 2
 

I have now put my SH2 into Modem mode and using Asus RT-n66u router and have had no lag at all despite kids streaming from Youtube & Netflix at the same time.

Think it's time you went a similar router to experience the best way to play online with no lag.

Re: superhub 2
 

y should i have to pay for a secondary router, when the old worked no problem pretty sure i've got a dodgy one now tryed every thing

Re: superhub 2
 

I should have read your earlier note properly.

You are switching between router mode and modem mode. Hadn't notyiced that.

This is well knwn that when the SH takes the full load, you get a higher average ping - indeed, more importantly, higher jitter in router mode.

When you are in modem mode, you are given a different address range from router mode, hence the different subnet. But that's a red herring in this case. The extra lag is in the SH2.

In my SH2 I have firewall turned off. My TBB latency graph in router mode is unusual
http://www.thinkbroadband.com/ping/s...16-06-2013.png

I haven't yet measured the differnce in modem mode but when I was in modem mode on the original SH2 firmware, there was a huge difference in latency & jitter in favour of modem mode.

I'll be returning to modem mode eventually - when the SH2 trials are over.

Re: superhub 2
 

Well spotted, Seph, I hadn't picked up on that one either.

Re: superhub 2
 

Has anyone got one of these on self install yet?

Re: superhub 2
 

Not sure why you're asking but the triallists all did self install.

Re: superhub 2
 

Somewhere in here it was £50 and you had to get an engineer (for optimum performance) or whathaveya.

Re: superhub 2
 

Also somewhere in a here are peops who have explained how they either got it free or just aid the postage.

Re: superhub 2
 

well the postage was supposed to be £6 pound i charged on my account £20

Re: superhub 2
 

There is an activation fee of £20 when i phoned up that is what i was told. Got mine for free though :D

Re: superhub 2
 

Did they require a new contract?

Re: superhub 2
 

not to my knowledge

Re: superhub 2
 

i never got told about activation fee just postage that it ringing up tomoz as had problems with mine signal power level are spot so something else is causing me lag got it in modem mode for time being with a rubbish netgear router getting no lag at allso defo the superhub routing side

Re: superhub 2
 

Are there any benefits of using the Super Hub 2 if using in Modem Mode?

Re: superhub 2
 

Yeah, you can brag about it and rub it in the faces of those currently stuck with a SH1 in router mode.

Re: superhub 2
 

no lag atm but it only way i can get perfect connection go in router mode lags constantly

Re: superhub 2
 

I liked Kush's answer. Interpreting that, he means that the same results are delivered in modem mode with either SH model.

Re: superhub 2
 

anyone no the fifa server details for testing ping etc

it alright rang ea and got a case open to sort

Re: superhub 2
 

Does Fifa use hosted servers? I would have thought a player would be the host.

Re: superhub 2
 

Just got a letter today with a new 12 month contract, That i did not know about, don't mind having a new contract but want more than a damn superhub!

Ok so it seems you have to take a new 12 month contract, but because i have had problems they have skipped that for me :P

---------- Post added at 13:31 ---------- Previous post was at 13:21 ----------


This is why i hate playing Fifa online, sometimes you get lucky and sometimes you are put with people from brazil!!!

Re: superhub 2
 

head to head uses p2p wheres as clubs uses ea own servers i was getting lag on both so i'm clueless what the problem hopefully new superhub fixes it

Re: superhub 2
 

Hello,

I have just signed to VM on their VIP package after 14 years with Sky. The main reason being the BB is awful and keeps dropping off. Been on to them countless times and seem to be getting nowhere fast. Streaming is a nightmare.

Anyway, I have taken the plunge and gone for the whole lot with VM. Prior to this thread I have been reading that the wireless signal is useless on the Super Hub. Is this really true. I have signed for the 100MB BB so I presume I will be on the Super Hub 2 which is getting a good review on here.

I do also download torrents which someone has said VM BB is not that good for. I don't really understand the download & upload speeds.

I have done a Speedtest.net and I am currently getting (with Sky) a download speed of 5.6Mb and an upload speed of 0.6Mb.

---------- Post added at 17:45 ---------- Previous post was at 17:40 ----------

Can someone please explain to me what Modem mode is?

Re: superhub 2
 

Modem mode is just that, you use the modem part and not the router part which means you would need to buy your own router if you need to distribute your signal around your house.

If you don't get a SH2 then threaten to leave in your cooling off period and i am sure you will get 1 which has a far better wireless range.

Re: superhub 2
 

Thanks for that, now I understand. I might just check that I will be getting the Super Hub 2!

Re: superhub 2
 

Basically it switches off the router functions and you can plug in a router of your choice instead.

But you should be getting a Superhub 2 as your a new 100Mbps customer so the need to do this should be less as the Superhub 2 has much better wireless than the Superhub 1

Re: superhub 2
 

Thanks. Looking on the VM website it looks like any new customers will be getting the new Super Hub.

I was thinking I would be getting the one that everyone was complaining about.

Another question for anyone that can help me. I use the Solwise Home Plug but only have the 54Mps. Would it be best to upgrade these?

Re: superhub 2
 

the long and short of it is that you are going to be far better off with VM. Going from 5.6mbits up to 100mbits is a massive jump and to be honest you'll think you have died and gone to heaven. There are 4 things to take into consideration though so you don't get yourself in a fanny flap:

1) The technology VM use is completely different to all the other isps in the UK and in lamens terms you basically share part of your connection with everyone else in your area. Although you will probably gets close to 100mbits most of the time, you won't get full speed all the time, especially in the evenings and during the weekend so don't have aheart attack if your speed tests come back t half speed or something
2) VM operate a traffic management policy in the evening and weekends and if you download a specific amount of data (I think it is something like 5gb in 1 hour for us) then they temporarily reduce your speed in order to reduce congestion on the network
3) VM also do traffic shaping during the evening and weekends on p2p traffic. Basically they flag it as low priority on the network to make sure that everyone torrenting doesnt suck up the juice for everyone else. This means that even if you havent download anything at all, sometimes your torrents will crawl along at speeds which are so pathetic that you had might as well not bother downloading them (which is the whole point I think). That being said, that symtom only affects some people. Even with shaping in effect, I still have no probs downloading at 4-5MB/sec in the evening (40mbits) on torrents
4) Remember that just because you are on 100mbits doesnt mean you are always going to get 100mbits. Network congestion aside, the speed you download from stuff like torrents is entirely dependant on how fast your peers can upload. There are going to be some torrents which are hardly seeded and you might only get 200k on, others 2MB/sec and more popular stuff you might get full speed on if you use a private tracker. The nice thing though is that you have got more than enough juice to go around so you can get your torrents going and do other stuff at the same time.

It would be wise. Although the plugs are 54mbits the devices will only get 25mbits give or take because of how they work so it is going to be a shame if you don't take advantage of your new 100mbits connection and let your wireless devices run at one quarter speed. Give shub2 a go and see how good the wireless is on it and if it doesn't quite make the mark then you can look at upgrading your home plugs. Just remember, the wireless adapters in all of your wireless devices (laptops/phone etc) will also need to be 802.11n if you want them to connect at the faster speeds.

Re: superhub 2
 

Thank-you so much for all this advice.

Like you have said I understand the torrents side of things. My main problem with Sky is the dropping off all the the time and the amount of time it sometimes takes to load a web page let alone anything else. I think I am going to give the wireless a try first before investing in the Homeplugs.

Another issue I have a the moment is whilst watching anything from Netflix, even in Super HD, the picture is crap. Is this anything to do with my Internet?

Re: superhub 2
 

I believe (but could be mistaken) that Netflix uses adaptive streaming to match your connection speed, so if the speed isn't good enough, it drops the quality on the fly. So with a new speedy connection, that shouldn't be an issue.

The service you get from Virgin can depend on your area. If your area is congested, it can be as bad as your connection is with Sky, but if you're in a good area then you'll be fine and get full speed most of the time (until you get traffic managed).

Re: superhub 2
 

you should be alright I think. You get an allowance of 5gb/hour in the evening which should be more than enough for your tv viewing and even if you get stm'd it will only know you down to 70mbits which is still more than enough. Network congestion though is a completely different story and I am curious to see what it will be like over the weekend.

Re: superhub 2
 

Is there any way of finding out how congested you might be in a particular area, or do you just have to wait and see?

---------- Post added at 20:29 ---------- Previous post was at 20:23 ----------

Thanks, I hope this is the case, all though I am now worrying about congestion!

Re: superhub 2
 

you just have to wait and see. Some areas were absolutely horrendous before the speed doubling.upgrade work and it isn't something VM either advertise or admit to. You just have to see how things go and what sort of average speeds you get.

Re: superhub 2
 

I am a little wiser now (I think). Can someone please tell me why, when I go in the properties of my internet my speed shows as 72.0 Mbps. Whats that all about when I only get 8Mb download speed.
Or is 72.0 Mbps the same as 9Mb? I find this soooo confusing when I am trying to work all this out.

Re: superhub 2
 

72 Megabits = 9 Megabytes (8 bits to the byte).

Re: superhub 2
 

Thanks for confirming that for me. I guess that's not very good considering I am supposed to get up to 20Mb from Sky.

Re: superhub 2
 

That would be 20Mbit from SKY on an ADSL 2 line.

Re: superhub 2
 

:erm:

That will no doubt be your wireless connection speed (between the device and router) not internet connection speed ;)

Re: superhub 2
 

That 72.0Mbps is the speed of your wireless connection, that is the speed between your PC and your router. The speed between your router and the internet is what Sky provides, which is the 20mbit ADSL service that you only get about 6Mbit with.
That does mean that with Virgin, you'll max out your 72Mbit wireless but don't expect to get anything near that on a speed test as wireless is very finicky. Expect more like 40Mbit on a good day.
To get the most of your connection, you'll need a better wireless card/receiver or better yet, a wired connection.

Re: superhub 2
 

So if I am understanding this correctly to get the best out of the VM I would need better wireless receivers in my devices or hard wire everything, which goes back to my earlier quote of should I upgrade my Homeplugs that are only currently 54mb?

---------- Post added at 22:35 ---------- Previous post was at 22:32 ----------

And when I speed test on my Laptop I am only speed testing my wireless speed?

Re: superhub 2
 

Yeah, I would upgrade your homeplugs for sure. It depends on what you're doing, though. If you mainly stream then you probably don't need to upgrade but if you like actually downloading stuff then upgrading your homeplugs and wireless equipment will make a big difference.

As for speed tests, you're basically testing BOTH your wireless (or wired) connection AND your internet connection so whichever is the slowest will give you your internet speed.

Think of a speed test as the speed of the line from your computer all the way to the server the speed test is hosted on. If there's a bottleneck ANYWHERE along this line, the speed won't go any higher.

Re: superhub 2
 

Why do I not need to upgrade if I mainly stream? I apologise for what you may think are daft questions but I am new to all this downloading and streaming.

---------- Post added at 23:16 ---------- Previous post was at 22:55 ----------

And would a 200Mbps Homeplug be adequate?

Re: superhub 2
 

You can get a cheap 500Mb home plug if you look properly.

Re: superhub 2
 

Just found some. So you would recommend 500 over 200?

Re: superhub 2
 

it is called future prooofing. If you buy something better now then you won't have to replace as soon in the future. 500mbits is more than enough for you because you won't be getting a 500mbits internet connection any time soon.

Re: superhub 2
 

Thanks, I have purchased the 500's.

I checked the speed on my Laptop last night and I was getting 72.0 mbps & was told this was wireless speed. I checked my main desktop this morning and I am getting between 24 and 48 Mbps on a wireless dongle of 150Mbps. The desktop is a couple of feet away from the Sky Router.

My question is what size wireless dongle should I be looking for if I was going to purchase one (I will be using a Homeplug), just out of interest.

The Super Hub 2, I am told, offers a far better wireless connection which is why I am asking.

VM offer speeds of up to 100Mb I presume thats Mbps?

---------- Post added at 09:22 ---------- Previous post was at 09:06 ----------

Also, according to VM, my area is already 120Mb ready, so I presume I will go straight onto this speed?

Re: superhub 2
 

Streaming even HD doesn't require the 25mbit you could probably reliably get from those homeplugs, which is the only reason I suggested that you could possibly stick with them. I'm still of the opinion that it's better to upgrade them to make the most of your connection though. Apologies if I didn't make that clear.

When it comes to wireless, not all dongles are created equally so here's a quick sort of overview of what things you need to know:

There are a few different wireless standards, from a, b, g, n and the very latest ac (ac is still in "draft" stage, so it's not officially finalised yet). The Superhub 2 is rated as Wireless-N. G, the predecessor to N, was rated at about 54Mbit which is why you're seeing that number a lot. Then along came N and muddied the waters a bit. Each standard (with the exception of Wireless-a) is backwards compatible, so Wireless-G equipment will work on Wireless-N networks unless you specifically force the router to be "N-only".

Wireless-N is generally rated much higher than G, but it uses multiple antennae to achieve this so the ultimate speed you get will depend not just on the environment, but the quality and design of the Wireless-N equipment you're using. A lot of cheap dongles, for example, may say Wireless-N on the box but only actually have a single antenna so won't get much higher than Wireless-G equipment (I think that can only hit 72Mbit but don't quite me exactly).

When you shop around for dongles, play close attention to what it's rated at. Dongles that don't indicate this are usually super cheap and crappy, like the above. Quite a few are rated at 150Mbit which is ok but to make the most of what you've got, try to get one capable of 300Mbit - that sounds like a lot, but remember that wireless is very prone to environmental effects so in an average home, that 300Mbit will probably drop to less than 150mbit (depending on range, interference, etc.).

You're not done yet though, there's more - the wireless frequency. Up until now, pretty much all wireless ran on the 2.4Ghz frequency - not just Wi-fi, but things like baby monitors, bluetooth, wireless mice/keyboards, even Microwaves and all those devices clog up the airwaves and cause drops in speed. Never mind all your neighbours crap as well. However, good wireless equipment can also run on the 5Ghz frequency. The Superhub 2 is one of these and in actual fact, you get two separate wireless networks with the Superhub 2 - one running on the usual 2.4Ghz and one running on 5Ghz. 5Ghz is great, the signal doesn't quite penetrate as far but it is MUCH less congested and prone to interference, especially as it's unlikely many of your neighbours will have upgraded to it yet which ultimately means getting much closer to that 300Mbit theoretical speed.

Wireless dongles that support 5Ghz are usually listed as "dual band" as they always support 2.4Ghz as well. If you're buying new wireless dongles, get a dual band one and really make the most of your new Superhub.

In short: Look for a dongle capable of connecting to 5Ghz networks (i.e. Dual Band) and rated for 300Mbit or more. They'll be a bit more expensive, but worth the extra.

EDIT: This is an example of what I'd say is a "good" dongle. I believe it's the one most people recommend.

Re: superhub 2
 

You probably did make that clear, I am a little slow on this as I am still getting my head round all this. I do know what you are saying and I think it may be wise to upgrade anyway.

I have gone ahead and ordered the dongle you suggested, like you said, I am aiming to get the best I possibly can from the new Hub.

What can I say, this is absolutely mind boggling. I didn't realise there was so many factors to take into consideration. I thought it would just ba a case of finding a 'fast' dongle and that would be it.

I would like to thank you so much for taking the time to explain all this to me. I am very grateful. I have read it several times and will contune to do so until I am more confident.

Re: superhub 2
 

anyone suggest a router to plug into superhub 2 for about £40-£50 i am just asking just incase i have lag problem that stop me using router side again

Re: superhub 2
 

Don't worry, this networking stuff is a lot more complicated that it first appears but it's not really TOO bad. I'm sure you'll be fine once your SH2 arrives.

Re: superhub 2
 

Well I think I am sorted now.

7 Homeplugs 500Mb on the way for Computers and Xboxes. Also ordered :
ASUS USB-N53 - 300Mbps Dual Band Wireless USB Dongle. 802.11n, (Win7), but hoping it will work on Windows 8.

If I do not get good speeds is not for the want of trying, got to get better than the 5 -6 I am currently getting!

Re: superhub 2
 

Anyone know what kinda hardware the Superhub2 is running?, RAM/CPU.

Re: superhub 2
 

Sounds good, you'll definitely get better than 5-6meg there!
And that dongle should work fine on windows 8, they use the same drivers.

Re: superhub 2
 

Just got new superhub installed, can someone look at these power levels i don't think they are right.

http://img11.imageshack.us/img11/4839/rlo.png

http://img21.imageshack.us/img21/9407/8s9r.png

http://img809.imageshack.us/img809/2928/4uu.png

Re: superhub 2
 

What's not right about the levels? They are perfectly good.

The SNR/RxMER is reported lower on the SH2. I believe (but not sure) that there is an equation difference between the SH1 Broadcomm and SH2 Intel Puma 5. It's a while since I read this stuff up, but possibly due to the difference between SNR and CNR - or I'm guessing wildly. But it'll be an algorithmic difference.

Re: superhub 2
 

It seems very unstable, its on then off then on then off, is the 2.4GHz suppose to flash ? it seems only the 5GHz light stays solid.

Re: superhub 2
 

What's on then off? The wirless lights flash when the channel is in use by a device.

Re: superhub 2
 

The internet, though it seems to be getting more stable now.

Normally on 6 i think

http://img163.imageshack.us/img163/4107/brm1.png

Re: superhub 2
 

There is a bug where the SH2 sometimes starts with only one downstream and upstream.

A reset usually resolves this.

Re: superhub 2
 

Are all the lights on and blue when you have just one channel?

Normally you'd see this if you've caught the SH at the start of the boot processes. if you're on the internet with one channel, you'll get no more than 50 meg (if that) but it's a fault.

Less likely to be a SH2 fault but more likely to be something at the VM end (the CMTS), I reckon. The CMTS provisions a bonding group to the SH and then you have 6 channels.

Re: superhub 2
 

So, going back to earlier posts of Mb/Mbps I have plugged my desktop computer direct to the Sky Router and it's saying 100.0Mbps. Is that the same as 12.5Mb and would would I expect that to read when connected to the VM SHub 2. I realise it is dependant on a lot of factors, but a rough idea would be good.

---------- Post added at 16:18 ---------- Previous post was at 16:06 ----------

And to add I little more, if Sky are offering 20Mb, is that the same as 160Mbps? Or am I completly off the mark and trying to work this out.

Re: superhub 2
 

The 100Mbps you mention is the actual Ethernet connection speed between your computer and router, the speed of your internet is different and you check that using something like speedtest.net

Re: superhub 2
 

Or by logging onto your router and seeing what it's syncing at ;)

Re: superhub 2
 

I didn't know this, too much of a cable snob, blergh ADSL :D

Re: superhub 2
 

Okay, thanks for that.

I will have a try, not really sure where to look though.

---------- Post added at 16:41 ---------- Previous post was at 16:36 ----------

Found something that says:

Downstream 9830 kbps
Upstream 737 kbps

Okay, now I'm confused whats a Kb?

Re: superhub 2
 

1Mb = 1024kb so 9830/1024 = 9.6Mbps

Re: superhub 2
 

Connection speeds, be they wireless, ethernet or internet connection speeds (DSL or cable, doesn't matter) are measured in bits per second. So you have 1024 bits which is 1 kilobit (or kbit). 1024 kbit gives you 1Mbit and 1024Mbit gives you 1Gbit.
However, files on your computer are measured in Bytes . This is where the confusion sets in.
To get from bits to bytes, you just divide by 8 but the confusion comes from knowing when to do it.

If you see Mbit, this always means Megabit.

If you see MB, it's generally assumed that the capital B means Bytes.

The confusion is if someone writes "Mb". This is supposed to mean Megabit due to the lower case b, but sometimes people write that to mean Megabyte. The general idea is if they're talking about connection speeds, they mean megabit but if they're talking about file sizes they meant Mega Bytes.

Mbps stands for "Mega bits per second" and if you see this, you can always divide by 8 to get the Mega Bytes per second.


The part that causes a lot of confusion is if you're downloading a file. Is your download speed in Megabits because you're downloading it over the internet, or MegaBytes because it's a file? Most software go by the latter - so uTorrent, Firefox, Chrome, IE, etc. will generally show Mega Bytes.

Speed tests, because they're showing your connection speed, show Mega bits.

Sky's ADSL is "up to" 20Mbit. In Bytes, that's about 2.5MB/s but obviously your connection is much less than this (your connection is at about 9Mbit, or just over 1MByte per second).

When you plug an ethernet cable in, you'll get 100Mbit to your router but the internet connection speed is still only 20Mbit (or 9Mbit in your case).

When you get the new Superhub and connect your PC directly to it, you might actually see the connection listed at 1.0Gbps. I say "might" because it relies on your computer having a gigabit Ethernet port. If it's less than about 10 years old, it probably does. However, this is still only the connection to the hub, the actual internet connection will be lower (120meg in your case, I believe).

Hope that clears things up!

Re: superhub 2
 

always blue, seems to have ironed out any problems now, just needed time it seems.

Re: superhub 2
 

Once again thanks. I am getting cofunsed with the Megabits and the Megabytes I think. I need to get it into my head to work in Mb for the speed and not MB for the filesizes (which I am more used to).

Thanks for clearing that up for me. I will be reading this a few times!

---------- Post added at 17:11 ---------- Previous post was at 17:01 ----------

1024 seems to stick out in my brain for some reason, maybe computer RAM or something?

---------- Post added at 17:17 ---------- Previous post was at 17:11 ----------

At least when I get my new Router i will have a much better understanding of the speeds.

Re: superhub 2
 

ya, it is still the same nomenclature. You are probably thinking of 1024MB of ram which is basically 1gb. The way to think of it is that bits are used more for speed and bytes for space. As an example, your 100 mega bits per second connection equates to 13 megabytes per second (give or take) so if you are download a 130 mega byte file you can work out that it will take 10 seconds at full speed.

You just need to be careful when you do your speed tests because it will be reports in bits (e.g. 93.5mbits) and you might think "well hang on, I have just downloaded a file and windows said it went at 7mb/sec"

Re: superhub 2
 

Out of curiosity, I have just rung Virgin up to see about the SH2. They have said that it would cost me £49.95 to set up but because I am already on the top TV, Broadband and Phone package they would give me a £25 discount. However, that would tie me into another 12 month contract on all of my services. That does not seem right to me, I accept the Broadband tie-in but not the TV and phone.

Re: superhub 2
 

I think that what they have offered is highly disreputable. There is nothing in the T&Cs that allow them to tie you into another contract when you "buy" a SuperHub.

My advice is to call Retentions and tell them that you are thinking of leaving because of this disreputable behaviour. You shouldn't even accept the Breoadband tie in, IMO.

I'd be outraged if that happened to me.

Re: superhub 2
 

I agree with Seph, you arent asking them to change your package in any way, all you are doing is requesting new hardware (which they are even asking you to pay for) and that does not affect the length of your contract. If you were asking to either lower your tv package or increase your bb speed then that would be different. I hope Ben is reading this to once again see customers are being lied to.

Re: superhub 2
 

I don't think he's being lied to, per se, I think the agents just have a lot of leeway in what they can get away with. There's no rule that states they can't just arbitrarily ask you to sign a new contract and different agents will do different things to get that. Most offer discounts on bills, other offer discounts on hardware and such.

That said, what that agent has offered is utterly terrible and frankly a bit of a joke. The £25 credit thing sounds to me like the agent's own credit rather than a company policy (Agents are allowed to credit customers up to £30 and I believe retentions are allowed so many per month in order to keep customers) so it sounds to me like he was trying to pull a fast one.

Ring up, go straight to retentions and tell them you feel you've been treated poorly and they'll likely do something better.

Re: superhub 2
 

I am a new VM customer that has not yet had my installation (26 June)

I have signed for the VIP package so according to the terms I should get the new SHub 2.

I emailed them to confirm this and was told I would have to pay £49.95 manned installation fee to get the new SHub 2! I can only hope that they haven't looked at my account properly to give me that information.

There was no mention in the email of signing another 12 month contract though.

Re: superhub 2
 

If you're being installed on 26-June, according to VM's policy, your SH2 should be on the van for you.

Re: superhub 2
 

I'm getting installed on Friday. If there's no SH2 on the Van, I won't be happy.

Re: superhub 2
 

So you'll refuse the install in the latter scenario? ;)

Re: superhub 2
 

Well, if VM advertise on their website for all to see that you get the SH2 on the 60Mbps and 100Mbps tiers if you're a new customer then I think it's justified.

Re: superhub 2
 

Please post and let us know how you get on. What have you got now?

If they turn up at my doorstep without the SHub 2, they won't be installing the original SHub!.

Re: superhub 2
 

Maybe not refuse immediately, but I'll be straight on the blower to retentions to get a £50 credit and the thing sent out!

I'm a bit of a funny one. I've currently got the good ol' Ambit 300 but I'm moving house. To confuse matters more, I'm currently on a staff account but I'm no longer staff so I'm switching over to the Mate's Rates package at the new place.
The new house is getting a brand new install (The old equipment is staying at the old property for an extra week), so should be all new equipment. As it's the top tier with the Mates rates, it should be a SH2 + Tivo 500GB + second box.