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Did they let you cancel line rental as well or did you not have it with VM? Quote:
That is Sky World for £26.50 a month for a year! :D |
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I should point out that the guy at Sky told me everyone who returns to Sky will get offered slightly different things depending on their personal situation. I've only been gone since October, still have the Sky+HD box sitting under the TV and the ADSL router sitting on the shelf, so I'm easy to switch back on as it were. He said that anyone who left within the last 12 months is treated differently to a new customer and will get an even better deal because usually no installation of extra hardware is needed. ---------- Post added at 13:34 ---------- Previous post was at 13:33 ---------- Quote:
As far as I'm concerned then their is no way they can stop me cancelling all services if they have allowed others to do so. :) |
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Going up £4.30 a month for me an easy solution to that is to downgrade the TV to M+.
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My area has Sky kit in the exchange and is Infinity ready so I can't see why not. |
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Have'nt heard a thing yet, my grandad and father-in-law got their letters ages ago, although they just have basic phone and tv services.
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Can someone tell me, is Sky Broadband throttled back during day time hours after downloading X ? What is the fair usage policy? How does it compare basically to the 50mb broadband service virgin offer. Does it have a total download cap per month?
Do we, or do we not have the right to cancel now? |
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This is not going to be good reading for VM executives although not representative it sends a clear message. http://www.vmhd.blogspot.com/
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Regards John. |
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Now qualify your advice;) regards John |
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Spoke to another VM customer today who when phoning to query the price change letter ended up with a £12 per month reduction in exchange for giving up what was supposedly a free Virgin tv service. Is there some logic in this?
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Regards John |
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I think VM's obsession with superfast broadband may also be their undoing. I think it would be safe to say that for the vast majority of people a reliable 10Mb or 30Mb service would suffice for most needs. I would imagine the customer base for 50Mb and above is a relatively small percentage of VM's overall customers and therefore spending huge amounts of money on doubling broadband speeds is great but is it really what most customers want? I'd put my neck on the line and say probably not. I know a lot of the money being spent is on network improvements so this can only be an advantage for the many areas that are currently oversubscribed but then by doubling everyone's speeds, the network improvements may not actually show if everyone gets extra bandwidth. The price difference now between Sky and VM is becoming interesting. I am just using this as an example but for Sky World, Unlimited BB and Unlimited Phone it's £88 a month. For VIP on VM it's now £105.71. I appreciate there are a few differences (i.e. faster BB, extra STB) but it just shows the price difference. I love my TiVo and I have always been relatively happy with VM but (in true David Cameron style) I personally could get "more for less" with Sky so whilst I could do without the hassle of switching and getting the dish / ADSL line installed, it's looking more and more attractive to me unless VM can deliver something exciting to make me stay before April. I think that unless VM use some of their recently announced profit to significantly improve their TV / TiVo service soon, they are in real danger of loosing lots of customers over the coming year or two once Sky has access to BT Infinity as they will have all the content and fast broadband. However, it's all a matter of opinion and everyone has to choose what is best for them within their own budget and entertainment needs. |
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This quest for the greatest speed for advertising purposes has led them to lose sight of what's important IMHO. As you've said, the majority of Joe Public just want/need a reliable connection at a decent speed for a fair price and between 10 and 30MB is probably sufficient for the vast majority. Unfortunately, sensible doesn't sell. Quote:
The extra speed but lack of performance would drive me even more nuts than it does now! Quote:
Of course it isn't a great deal of money difference, the Broadband is slower and I lose ESPN (which I don't really watch anyway), but I get extra calls included, some more channels in HD and most importantly, everything works as it should. My parents have been with VM since the NYNEX days and it has always had the advantage of being cheaper than Sky for (give or take) a comparable package, until this year. In fact they are moving soon and going to Sky as it is now better value for their needs. They don't need or want 10MB Broadband let alone 100MB for the sparse amount of web surfing they do and I'm sure they are not alone. Quote:
To be honest I think most people will moan about the increases and probably do nothing. Quote:
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VM VIP = £105.71 Sky World (with Unlimited Fibre and Multiroom) = £110.75 Hmmmm.... |
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I was paying £100 for V+ box extra cable box upstairs TV + Sky Sports + Movies Evening telephone 50Mb BB Got a TIVO leaflet through the door so switched to Tivo Box V+ box updatirs 30Mb BB, doubling in a few weeks. For £65/month. That took FOUR phone calls to arrange because the kept messing it up and charging me the wrong price. Now I get a letter saying $5.25 price hike, huh? I just started a new contract! Anyway, don't miss the sports or the movies, and the 30Mb is really hard to distinguish from the 50Mb in normal use. |
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Like I said in my earlier post, it's everyone's individual needs / budgets that is the big decider. For me, superfast BB and endless VOD is nice to have but not a necessity. Lots more TV content and choice of HD is a big draw for me with Sky at this present time. So as I've said before on here, I'll give VM until April's price rise to give me something that makes me personally want to stay or serious thought will be going into a switch to Sky for better content at a cheaper price (currently!!!). |
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At least it should all be good for the consumer! :) |
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A number of people have mentioned waiting until the 1 April to decide whether to accept or reject the price rise. Will this work? Or do you have to give notice within X days of being notified of the planned price rise (so about now), otherwise you are deemed to have accepted the change?
And has anyone who has only recently agreed their price/contract managed to get it reversed/cancelled out with a credit as a result of "thinking of leaving"? Many thanks MrB |
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The T&Cs state: Quote:
I was not planning to leave as I am generally happy with my services and was with my price until this rise, but am getting tempting half-price return to Sky offers and was just weighing up how long I have got to decide/take action if required. Many thanks MrB |
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I'm sure Ben or DF will clarify at some point but I think from reading the T&Cs you've posted suggest you will be able to give notice on 1 April when the prices officially rise. If in doubt, give retentions a call on 150 and choose the option for thinking of leaving us. They'll advise you the official line and may even offer you a better deal if you tell them what Sky are offering you. Good luck! Superblade7 |
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Virgin themselves will know over the next 6 weeks what impact the prices increase will have. I'm sure they are already monitoring and measuring trends i.e. people cancelling SKY HD at £7 or downsizing their broadband. I for one changed my package 2 weeks ago on the back of being informed my price increase would be £5.50. Instead I'm now about £35 to £40 per month better off. |
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Surely they'd rather have kept my extra £70 per month!? The price rises seem to have really backfired on them. |
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VM are losing your custom but when the other major pay TV provider puts prices up so might they. |
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They've done nothing on the TV side of things to warrant a price increase in my opinion. They can't even manage to release the TiVo app or red button services yet alone more HD channels. :( |
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I feel the bigger issue is the services offered , people don't mind a little increase so long as they see improvements in their services. I personally hate the length of time you have to wait for HD channels on VM and I'm referring to non Sky HD channels.
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I have sat back and read all peoples comments and i have got to say that both sides have good arguments,But vm have really got it wrong this time and i feel its going come back and hit them were it hurts.
1.first we get good news telling us that boardband services are to be doubled for free 2.weeks later we getting news that broadband prices are going up so whilst doubling is great all of a sudden it comes at a cost. 3.then we get get news of a increase in tv prices,Still awaiting new hd channels and other channels shutting down(maybe not vm`s fault) but really if they have finally signed some new channels would have justified the increase. 4.tivo,Hoping to get all customers on this great format.What do they do up the price?£3 should have been dropped not increased,Total suicide !!!!!!!!!!!!!!! Continued promises of new things aint gonna wash with everybody,i know atleast 3 of my friends who have now gone back to sky and from looking at different forums if believed many are following. Maybe this is vm`s plan loose mass customers on the tv side,Shut it down and concentrate on broadband.If it aint whoever is in control of all the decisions at vm needs to go !!!!!!!!!!!!!! ---------- Post added at 19:56 ---------- Previous post was at 19:55 ---------- Quote:
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There's been a 19% increase in proportion of Sky customers taking Virgin TV 40% of those said they wanted TiVo Over half of TiVo customers recommend to friends/family TiVo customers rate product 19% higher than comparable TV customers (NPS survey) Attracting Sky switchers – 55% of TiVo new adds were from Sky |
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I don't think VM have any great announcements to make as far as their TV service is concerned unfortunately. If they did they'd have been shouting about them from the roof tops now like they are doing with the BB speed increases. |
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Sky have got a very good deal at the moment. Maybe they've seen a gap in the market from disgruntled VM customers.
http://www.hotukdeals.com/deals/join...25-p-m-1152628 if only I didn't hate everything the Murdoch's represent so much......... |
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Worth it for f1. You could order this and sell the skybox and dish and get skygo for a year
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I think VM will have shot themself in the foot, l certainly won't pay £5.00 per month without extra channels etc and l don't mean +1 channels.
People might moan about Sky, but they have better channels than VM and the CS is better, |
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For all the comments of it isn't much of a rise, it is above inflation and we have every reason to complain on here or elsewhere if we wish, particularly when VM aren't honouring the contract price agreed. Whether we then live with it or not is a separate issue.:erm: Raising prices for TV, BB and Tivo is likely to have an impact on retention/new sign ups, though they are increasing promos at the moment (£130+ cashback on Topcashback/Quidco, £50 cashback on your contract, free install, 3 months free) which will likely draw in the new punters to replace some of the digruntled people leaving! MrB |
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With the need for speed on broadband and very little competition vm will be fine. Phone and broadband makes the most Money or vm. The ignition cost of a pvr and carriage fees make the tv less profitable
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i think this price increase is going to bite vm where it hurts, i know three family members with vm that have cancelled already them saying enough is enough !
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The pricing now is tbh just stupid. Paying £5 a month to record? Yeah right! It will be a cold day in hell before I pay £5 a month to be able to use PVR functionality :rofl: |
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I agree with this posting
I think VM's obsession with superfast broadband may also be their undoing. I think it would be safe to say that for the vast majority of people a reliable 10Mb or 30Mb service would suffice for most needs. i agree most customers 70 -80% take the 10mg bb Im not interested in 100 -200 300mg BB 10mg is plenty for me Virgin is investing all their money in broadband not tv most people would like to see more Channels better content more HD Channels also the tivo £3 charge should have been scraped Tivo,Hoping to get all customers on this great format. What do they do up the price?£3 should have been dropped not increased,Total suicide !!!!!!!!!!!!!!! |
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TiVo should be a major draw to VM but their seemingly endless "coming soon" of new channels, red buttons, apps, etc, is now becoming a bit of a joke. A simple thing like BBC red button is available on virtually all new DVB TVs so can't be that difficult to implement on the VM network. The triple tuners of TiVo are great for me but VM need to announce some extra content soon for the extra £2 they are going to be charging me from April! |
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Finally got my letter yesterday, going up by £3.50 amonth. £42 a year.
I'm not to bothered about the rise now, only hope for more HD channels this year. I've got more things to worry about, with my VM letter came my car insurance renewal which has gone up £140 (with nothing changing in my circumstances) and my engergy supplier has increased my monthly direct debit by £20, even though Im still in credit. |
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Finally got the letter. 15% increase.. £33 becomes £38. didn't expect it to be that much TBH
Sky are still more expensive (£40 for the equivalent deal) but only just... ---------- Post added at 22:23 ---------- Previous post was at 22:18 ---------- Quote:
Companies rely on passive consumers not caring enough to find the cheapest prices - insurance and energy are the worst of the lot. VM are saints by comparison! |
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Since the price rise I'm been thinking about dropping down a package to negate the rise. It will be cold day in hell when I go to the dark side but I did check the prices.
I was shocked - to get a comparable package, Sky actually worked out slightly more expensive. Yes I know, more HD Channels but far, far inferior broadband. So there you go - it is true, Sky for channels & HD and BB for VM! |
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All this tv price rises is getting ridiculous, although I wonder what sky will put theirs up to?
My current offer doesn't run out until july, this includes: TV XL PHONE XL INTERNET L TIVO 1TB V+ O845 (5 POUNDS) CALLER ID LINE RENTAL 42 POUNDS GOING UP TO 46 WITH PRICE INCREASE. Does this sound like a reasonable/ good deal? |
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TIVO with TV XL Internet M Spare room has VHD box No phone line at all. Paying £54.50 just now rising to £57.50. Surely that can't be right considering what the boy above is getting for a tenner cheaper? Anyone got a direct UK number for me to re-negotiate? (Been with virgin for year and a half if that makes a difference.) |
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XL BB XL TV 1 TB TiVo 500GB TiVo V+ £66.40 but called about about further discount due to price increase and got another £2 per month off, which will increase my total cost to £67.90 |
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Tivo is good but not unique enough to justify £5 extra! |
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Rather than the price rise's and see what may come? I will get my coat:D |
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They can't announce stuff if they haven't finalised it yet. If they had, they would announce it immediately.
I think people are being incredibly naive to think VM are sitting on a warchest of new channels ready to pull out on special occasions. |
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