Re: Virgin Media to Double Broadband Speed
 

That's correct, because 10 doubled is 20 - what made you think they were going to 30?

Re: Virgin Media to Double Broadband Speed
 

The speeds are here.

Broadband Size : S (up to 2Mb) Up to 5Mb

Broadband Size : M (up to 10Mb) Up to 20Mb

Broadband Size : L (up to 10Mb) Up to 20Mb

Broadband Size : XL (up to 20Mb or 30Mb) Up to 60Mb

Broadband Size : XXL (up to 50Mb) Up to 100Mb

Broadband Size : 100 (up to 100Mb) Up to 120Mb – Note these increases will start from summer 2012

Re: Virgin Media to Double Broadband Speed
 

The roll out is annoying say October 2013:

http://s14.postimage.org/7qicwp0wx/Untitled.jpg

Why had to wait 20 months ? Oh well I am lucky I still on fastest speed 100 Meg!

Re: Virgin Media to Double Broadband Speed
 

Erm, that's October this year

Re: Virgin Media to Double Broadband Speed
 

ah ok, october 2012 then. So, are 100 Meg customer get upgrade to 120 Meg in Summer 2012 before October 2012 (for those who are on 10, 20, 30 and 50 Meg) ?

Re: Virgin Media to Double Broadband Speed
 

That seems to be the case yes

Re: Virgin Media to Double Broadband Speed
 

telford how many people did you give wrong dates to yesterday?

Re: Virgin Media to Double Broadband Speed
 

just my wild guess! lol :)

Re: Virgin Media to Double Broadband Speed
 

Lots and lots and lots. I pity anyone who listened to him.

Re: Virgin Media to Double Broadband Speed
 

100mb will be available to all customers by the end of May, most exchanges already support 100mb, there a small number left which will be finished in may.

Re: Virgin Media to Double Broadband Speed
 

and you think thats funny?

+1. he confused the hell out of me yesterday

Re: Virgin Media to Double Broadband Speed
 

I think it's pretty clear now that telfordcable is nothing more than a troll.

Re: Virgin Media to Double Broadband Speed
 

I seriously cannot wait until VM get this sorted good and proper, the network project as a whole. They can do without abuse and in favour of a respected network!

Re: Virgin Media to Double Broadband Speed
 

Once the speed doubling has been completed does that mean people will only be able to subscribe to XXL (what will be 100mb) or will 120mb be a separate tier again? This list seems to suggest these will be the available tiers after the upgrade and other wording suggests that current 100mb customers are getting 120mb as a bonus.

Re: Virgin Media to Double Broadband Speed
 

March - April here.

Re: virgin media double speed website now live
 

Yep BELE is july onwards, I used a friends post code who is in South Belfast presumably BELF and it is March-April.

---------- Post added at 16:14 ---------- Previous post was at 16:11 ----------

Welcome to the forum, that has been known for a long time.
If everybody followed this simple image we would all be fine.
https://www.cableforum.co.uk/images/...2012/01/73.jpg

Re: Virgin Media to Double Broadband Speed
 

No.

No 100Mb customer is going to 120Mb before the summer. You'll not get the uplift until October at the earliest, they aren't going to upgrade 100Mb before they do everyone else and it's not only dependent on the same upgrades as the uplifts for the other tiers but also on upstream bonding.

Just to point out it says 'October onwards' and this programme is ongoing until the middle of 2013, so you may be waiting until the middle of next year, no completion date provided.

Re: Virgin Media to Double Broadband Speed
 

I would expect that there will only be one tier available to subscribe to after a certain date. When that is and what speed I don't know (but it would be odd if it wasn't the 120Mbit one)

---------- Post added at 16:19 ---------- Previous post was at 16:17 ----------

To be honest, that's not what the site says:

If you have our up to 100Mb connection, you've already got the fastest widely available broadband in the UK. So we'll be taking a bit off your monthly bill, instead. And as an extra thank you, we'll be boosting your speeds up to 120Mb. Your upgrades start this summer. We'll be in touch to let you know.

'Summer' is earlier than 'October' ;)

Re: virgin media double speed website now live
 

Can I just say that I found Northern Ireland's infrastructure to be pretty top-notch. It hardly ever seems to go down.

If you'll notice, I have a relatively low post count, so despite being registered for a while, I don't actually post much, so I don't really know "who's who" around these parts.

Re: Virgin Media to Double Broadband Speed
 

Yes l was confused as well.

Re: Virgin Media to Double Broadband Speed
 

TelfordCable does not confuse me as i never believe anything he posts.

Re: Virgin Media to Double Broadband Speed
 

Hi all, I'm on 50 meg, I was looking to upgrade to 100meg anyway, as they're not starting upgrades until October in my area (at the earliest) I think i'll take the plunge now. Am I right in thinking that there's a one off activation of £30, but I get a discount of the difference for 3 months, effectively cancelling this out? And when will the 100 meg prices be reduced to the 50 meg prices? Will it be a set date for everyone, or will it come into effect once your areas speed is upgraded? Tempted to go for it now and possibly pay for it for a few months, but then get the extra 20 meg in the summer.

Oh, and what do Virgin define as summer?!;)

Re: Virgin Media to Double Broadband Speed
 

Yup it currently only costs £30 to go from 50 > 100Mbit as there is a free install offer

Re: Virgin Media to Double Broadband Speed
 

Stav:

Upload - Apr 12
100mb - May 12
Doubling - April - July

Presumably they will just do the entire thing in one go.

Re: virgin media double speed website now live
 

And pretty good congestion wise, only had a few problems with loss of service and most of the time it was not virgins fault but some idiot road workers digging up and through cables. Plus its ex-ntl.

I wasn't trying to be rude or anything just trying to inform you. Sorry if it come off rude.

Re: Virgin Media to Double Broadband Speed
 

July onwards for me :)

Re: Virgin Media to Double Broadband Speed
 

Lucky you - October onwards for me :mis:

Re: Virgin Media to Double Broadband Speed
 

i like your thinking but i'm not entirely optimistic that will happen.

Re: Virgin Media to Double Broadband Speed
 

I just checked the SuperHub and they have actually done the upload speed in the last few days, which is promising!

Re: Virgin Media to Double Broadband Speed
 

You mean end of 2013 (like, y'know how they said upstream uplift would be finished by mid-2011 and 100mb by early 2012)

Re: Virgin Media to Double Broadband Speed
 

Maybe they could now employ Usain Bolt to run round and upgrade the cabinets...that might speed things up.

https://www.cableforum.co.uk/images/...2012/01/69.jpg

Re: Virgin Media to Double Broadband Speed
 

It also mentions it starting in the summer, it doesn't say anything about 100Mb customers getting the upgrades before anyone else in their areas.

As I'm sure you know it's being delayed while the line card replacement programme to support upstream bonding is being done, this is a project independent of the capacity upgrades needed for all tier uplift but the 100Mb upgrade is likewise dependent on capacity upgrades.

Not to mention that people on every other tier would have every right to be a bit miffed at 100Mb customers getting their uplift before them.

Re: Virgin Media to Double Broadband Speed
 

Well, we are off to a good start! Just received this email which claims on already on 100M, but I'm definitely on the 50M service and have the modem to prove it and the bills too. So how do I get this corrected as I'll not get a free super hub (to be used on modem mode only) otherwise?

Good news - we're giving you even faster broadband, for less.

You're already getting the UK's fastest widely available broadband, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb. We'll also be lowering the price of your broadband package in April to match the price of our 50Mb Broadband XXL packages.

These are nice extras we do to make you smile. We call them Virgin Media tickles, and we only give them to people we know and like - our customers.

Our ongoing commitment to offering the UK's fastest broadband.

Virgin Media offers the fastest broadband speeds in the UK*, as proven by Ofcom for three years in a row. And we're committed to keeping it this way. Which is why we're upgrading our award winning fibre optic network over the next 18 months.

As part of this upgrade, you may have seen we'll be doubling many of our customers' broadband speeds. But, because you already get our fastest broadband, we're upgrading you to up to 120Mb and giving you a discount instead.

So whether you love streaming HD movies, ruling the gaming world or downloading tunes in super quick time - you'll soon be able to do it even faster and for less.

You don't have to lift a finger.

The 120Mb upgrade kick off in the summer and will have a slightly different roll-out schedule to our other work. We'll let you know nearer the time when to expect your broadband speed boost. In the meantime, see what you can do with faster speeds at virginmedia.com/evenfaster.

We'll be in touch in a few weeks with more details about your price reduction, so there's no need to call us, or do a thing – except keep enjoying what is already the UK's fastest broadband.

Re: Virgin Media to Double Broadband Speed
 

Have had exactly the same email.

Re: Virgin Media to Double Broadband Speed
 

Let me get this right, if I swap to 100Mb before April I will only pay £25 a month for 120Mb?

That seems incredibly good value.

Re: Virgin Media to Double Broadband Speed
 

But it seems whatever Virgin do sometimes they are damned if they do or damned if they don't but remember nearly all of us will be getting a huge speed increase and for that we must applaud Virgin.

Re: Virgin Media to Double Broadband Speed
 

:shocked: you're right. i assume mine was done earlier today as i have a little red blip on my TBB chart - i guess the router was rebooting at this time.

http://www.thinkbroadband.com/ping/s...13-01-2012.png

Re: Virgin Media to Double Broadband Speed
 

I got that email claiming I am on 100Mb too, when I am on 30Mb. logging into My VM it says I have 10 or 20Mb broadband when again, I have 30! What fools! Good news is, it says March/April for my upgrade to 60Mb so that's not too much of a wait. :D

Re: Virgin Media to Double Broadband Speed
 

Wait a mo, I'm confused. So 50meg is going up to 100meg, and 100meg is going up to 120meg and dropping in price to be the same price as 50meg is now (which will be 100meg by then).

So, once the 120meg tier is available why wouldn't all the old 50meg customers, who will be on 100meg by then, switch to 120meg as it will cost the same price as their 100meg is costing?

Re: Virgin Media to Double Broadband Speed
 

I just got the email telling me "You're already getting the UK's fastest widely available broadband, and starting this summer we'll be starting the roll-out to boost your speeds from up to 100Mb to up to 120Mb."

I'm on 30mb.

:dunce:

Re: Virgin Media to Double Broadband Speed
 

I have a feeling that for the time being this is a bonus for those already on the top tier (100mb). Perhaps once the upgrades are complete everyone will move up to 120 who is on (the then) 100mb, therefore having 20mb, 60mb and 120mb as the three tier choices.

This is pure speculation on my part though. Maybe Ben has some answers :angel:

Re: Virgin Media to Double Broadband Speed
 

They have to swap kit right to move from 4 DS to 5 DS channels?

The checker actually says in progress for me which seems crazy as I still only have 4 DS. Its as if they think they have upgraded the DS but forgot.

Re: Virgin Media to Double Broadband Speed
 

5Mb - S (Loyalty)
10Mb - M
20Mb - M (Loyalty)
30Mb - L
50Mb - XL
60Mb - L (Loyalty)
100Mb - XXL
120Mb - XXL (Loyalty)

= confusing.

Re: Virgin Media to Double Broadband Speed
 

It's confusing because what you've posted is completely wrong and makes no sense. These aren't loyalty tiers, these are the new tiers going forward. Once everyone has moved over, there won't be a 10, there won't be a 30meg and there won't be a 50meg.

You've also got the sizes wrong, 100meg (soon to be 120) is XXXL, 50 (to be 100) is XXL and XL is 30 (or 20 if you haven't paid the £30). L and M are both 10 and will be switched to 20.

Re: Virgin Media to Double Broadband Speed
 

I just had an email telling me I'm going to get a discount and 120mbit

Not bad for off net I guess ;)

Re: Virgin Media to Double Broadband Speed
 

Would also point out this from the FAQ over on the Community Forum:

which reads to me as if the 100Mbit > 120Mbit upgrade is on a different schedule

---------- Post added at 18:54 ---------- Previous post was at 18:52 ----------

Seems logical to me

Re: Virgin Media to Double Broadband Speed
 

Yeah i got an email saying getting the upgrade to 120mb and i'm only on 30mb.:confused::confused::confused:

Re: Virgin Media to Double Broadband Speed
 

Yep someone has screwed up, I got the same email and I am on 30mb. They always find it hard sending correct emails, like when everyone got the Tivo email addressed to Dave.

Re: Virgin Media to Double Broadband Speed
 

Did they mention what the discount would be?

Just upgraded to 100mb from 50mb and was wondering if I'd still be in line for the discount.

Cheers

Re: Virgin Media to Double Broadband Speed
 

Yes you will be

Re: Virgin Media to Double Broadband Speed
 

Dilli that is classic m8

Re: Virgin Media to Double Broadband Speed
 

So how is this a tickle? Even people who aren't a Virgin customer now get to take advantage.

I could have been with Sky for the last 15+ year and join VM now and I'd actually pay less than I am now and still get this.

Re: Virgin Media to Double Broadband Speed
 

Good isn't it :) I can't wait for the leap from 6.2 ;)

Re: Virgin Media to Double Broadband Speed
 

lol I got that email too and I'm on 20Mb.

Although I've just received another one - this time it looks like it's correctly targeted (complete with the Richard Branson Bolt character this time)

Re: Virgin Media to Double Broadband Speed
 

Is there a rollout schedule yet!

Re: Virgin Media to Double Broadband Speed
 

Re: Virgin Media to Double Broadband Speed
 

Dead link here?

Re: Virgin Media to Double Broadband Speed
 

It's not a tickle, don't get confused by the emails people were getting in December, this is a completely different thing. I have no idea why Virgin sent those emails if they were planning on rolling it out to everyone, but there you have it.

Re: Virgin Media to Double Broadband Speed
 

Goes live sometime tonight

Re: Virgin Media to Double Broadband Speed
 

Sorry meant http://doublespeed.virginmedia.com

Re: Virgin Media to Double Broadband Speed
 

Is that going to be something new or did you mean to type...
http://doublespeed.virginmedia.com/

edit: beaten to it! :D

Re: Virgin Media to Double Broadband Speed
 

So.. Would anyone happen to know the current price for the (non direct debit version) 30Mb XL tier?

Am paying £21 (£27.50 including extra charges) for 10Mb L, but am thinking the significant upload increase (when upgraded) might be worth my returning to XL.

Re: Virgin Media to Double Broadband Speed
 

Re: Virgin Media to Double Broadband Speed
 

Re: Virgin Media to Double Broadband Speed
 

I actually started another thread with this, but it was closed, and I was directed here.

Anyway, I just received this e-mail from VM. It isn't doubling my speed as I'm on 100mb, but it is quicker:

Re: Virgin Media to Double Broadband Speed
 

Strange I got exactly the same letter but I'm on 50Mbs and not 100Mbs!!!!

Re: Virgin Media to Double Broadband Speed
 

Well I'm not holding my breath.;)

If VM upgrade me again for free I'll be pleased but I'm not going to get upset if it doesn't happen.

I reckon they have been more than fair with the free upgrades myself.:)

Re: Virgin Media to Double Broadband Speed
 

Where's the link for this?

I'm on 20 meg (loyality) and would like to check what the likely upgrade will be.

Thanks.......

Re: Virgin Media to Double Broadband Speed
 

cheers Ben, every little helps :-)

Re: Virgin Media to Double Broadband Speed
 

So what are they upgrading you to?

Re: Virgin Media to Double Broadband Speed
 

What will the price be if:
a) I stay on 50mb (to be uplifted to 100mb)
b) I upgrade now to 100mb (to be uplifted to 120mb)
after discount applied
Thanks

Re: Virgin Media to Double Broadband Speed
 

ffs, everyone is getting emails saying they are going to be upgraded apart from me. Maybe they are getting me back for kicking off about my vmng300 :)

Re: Virgin Media to Double Broadband Speed
 

I have one of these emails and I am only on 20 mb . Think they have this email to me in error.

Re: Virgin Media to Double Broadband Speed
 

Right, here's an update for everyone:

I thought to myself, if I upgrade from 50meg now to 100meg I'll get the price dropped down again in April to what I'm paying now. Then I'll get the 120meg service when it comes to my area for free. Simple no? So I called 150 and got through to Scotland.

Well, there are a few hitches. Firstly I have the 'Talk 08 2' package which was given out 'free for life' last year. Well, it turns out that if you upgrade it suddenly becomes chargeable so you have to drop it or accept an extra £2 per month fee. Sigh. I expected this would happen at some point as 'for life' usually means for the life of the offer rather than the life of the customer, still I would be prepared to drop it to ease the process.

Second hitch then kicked in, though the free upgrade to 100meg will not require an engineer visit, if you upgrade before the free offer kicks in an engineer visit is essential to 'check the wires'. I already have a Superhub so that's not the issue and my power levels and SNR are marvellous. The nice Scottish people tried, but there's no way around that one. So I've had to cry off until I can book time off work, which may be enough to put me off entirely so soon after Christmas.

Oh well, I tried. If anyone knows any way around these hitches then do tell, otherwise it looks like this approach may be a no go without mucho hastle.

Re: Virgin Media to Double Broadband Speed
 

Log into My Virgin Media and click on the 'Find out more' link there

---------- Post added at 20:29 ---------- Previous post was at 20:23 ----------

It's been noticed that the wrong email has gone out ;)

https://community.virginmedia.com/t5...m-p/964951#M64

Re: Virgin Media to Double Broadband Speed
 

Retentions!

Or wait a little bit. I get the feeling VM will be dropping the requirement for an engineer. There are already one or two posts from people saying they called to get upgraded to 100meg and it was done over the phone with no hassle today. It may be a new thing that hasnt filtered out through team briefings yet.

Re: Virgin Media to Double Broadband Speed
 

Looks like my upgrade is from July this year

Re: Virgin Media to Double Broadband Speed
 

Isn't getting an enginner usually dependent on whether you are already on 50Mbit with a SuperHub or not?

Re: Virgin Media to Double Broadband Speed
 

I do have 50meg and a Shub already with excellent SNR and power levels.

It can't be about team briefings as the computer simply wouldn't allow them to get around booking a visit. They tried beating it for a long time before finally admitting defeat. Retentions may help, but I've never called them before because I don't really want to get in to arguing the toss until someone gives in. Life's too short.

If they drop the engineer requirement before the deadline to qualify for the free 120meg upgrade (whenever that is) then I'll try again. Otherwise it looks like this avenue is full of obstacles.

My life is strewn with cowpats from the devil's own satanic herd! :)~

Re: Virgin Media to Double Broadband Speed
 

Personally I can't see the engineer requirement for the top tier ever being dropped. It's a premium product and the flagship tier, so Virgin will want to make sure that it works as it should

Re: Virgin Media to Double Broadband Speed
 

info on my speed boost
Your current speed is up to 10 or 20Mb

Your new speed will be up to 60Mb
but i only got installed on saturday 7/1/12, 30meg plus superhub

Re: Virgin Media to Double Broadband Speed
 

Re: Virgin Media to Double Broadband Speed
 

Not quite. As I stated, they confirmed that there will be no engineer requirement for 100meg when the free double comes along, and 100meg will be the top tier at that point in time.

Re: Virgin Media to Double Broadband Speed
 

Mine says current speed is up to 10 or 20Mbit. Question is why don't they know exactly what my package is? My Virgin Media knows I'm on XL20 - why doesn't that page?

Re: Virgin Media to Double Broadband Speed
 

Actually that's not completely true

http://community.virginmedia.com/t5/...962021#M110205

Re: Virgin Media to Double Broadband Speed
 

According to the link we are due the upgrade sometime from October.

We are currently on 30MB but I may upgrade to 50MB just before October to take advantage because 100MB for around £6.50 extra a month (the difference between 30MB and 50MB I believe), doesn't sound bad at all to me. ;)

Re: Virgin Media to Double Broadband Speed
 

Is the wording exactly the same?

Re: Virgin Media to Double Broadband Speed
 

Well, no, of course if you need a Shub or you have dodgy signal levels then fair enough. If there is a need for an engineer visit then of course there will be one. That is a far cry from having a hard requirement when there's no obvious need though, which is what we're talking about here.

Re: Virgin Media to Double Broadband Speed
 

I was told that there were some problems with earlier s/hubs, and that is why they are changing them when you upgrade

---------- Post added at 21:11 ---------- Previous post was at 21:11 ----------

https://my.virginmedia.com/customer-...edupgrade.html

Re: Virgin Media to Double Broadband Speed
 

They don't change them when you upgrade

Re: Virgin Media to Double Broadband Speed
 

Many thanks for that :)

Re: Virgin Media to Double Broadband Speed
 

Good, as I've got a second Shub on the shelf anyway from the 50meg install when their delivery system got screwed up.

I've got every angle covered really, yet an engineer visit still can't be avoided.

Re: Virgin Media to Double Broadband Speed
 

As someone said, I think the Engineer Visit is mainly because 100meg is the premium top-tier product. When the 50meg first came out, it was a similar thing - there was even a dedicated 50meg support number. The 100meg support number got you straight through to second line at one point when it was being trialled.

Re: Virgin Media to Double Broadband Speed
 

I was wondering about going to 50 meg now. I'm still on 20 because I didn't want the super hub, but as I'll end up with one anyway for the speed doubling, and the bad reports seem to have gone away...

The other attraction is backup and storage, which it says is unlimited; is it really unlimited?

Re: Virgin Media to Double Broadband Speed
 

I don't think anyone's ever found the limit to it because after using it for more than 5minutes, they give up.

Re: Virgin Media to Double Broadband Speed
 

LOL

Backup / storage
 

Could you explain more please?

Re: Virgin Media to Double Broadband Speed
 

IT Is Too Darn Slow

Re: Virgin Media to Double Broadband Speed
 

Even if you upload to the storage overnight?

Re: Backup / storage
 

Oh where to begin. (WARNING: Bias incoming).

It has a terrible interface
It's slow
It has an interface designed by blind monkies with some sort of motor-neuron disease
It only kind of works
The interface could do with some work
There is absolutely no support for it because nobody's been given any training on how to use it that goes beyond "This product exists" and "it's on the website"
The interface makes you want to gouge your eyes out

But most of all, beyond all the points listed above, the biggest issue it has is the confusing, slow and utterly useless interface.


Of course, I haven't used it for a while so YMMV.