Re: General TiVo Discussion Part 2
 

I'm only on my second sales person, but call nearly 50 minutes long! Neither have a clue about the emails going out and certainly not about the pricing. This is a little ridiculous really!! Getting fed up of being on hold now, but no way am I gonna hang up and start again...

Re: General TiVo Discussion Part 2
 

Got email.. phoned up, and spoke to extremely helpful support guy.. and TiVo install booked in next Wednesday between 1pm and 6pm.

I'm currently on VIP20, and am paying the £7 per month HD charge (in the absence of any 'new and improved VIP offering'), and will be paying the £3 per month TiVo service charge too.. so I reckon once I've got this in and running, I'll look to migrate to VIP50...

Am I right in thinking VIP50 includes the HD charge and the TiVO service charge, right? If so, then I'll probably end up saving money in order to get faster broadband.

Regardless, I can't wait for my install next week. :D

Dean

Re: General TiVo Discussion Part 2
 

42 minutes and all booked. Never once asked for my "unique code" mind! Was told I wasn't allowd to keep my V-HD, have to keep the V+ which surely cannot be correct!? I don't need to record upstairs and would rather have a fast reliable box than one that crashes every 2 minutes to be honest.

---------- Post added at 13:20 ---------- Previous post was at 13:19 ----------

You are dead right. Well worth upgrading!

Re: General TiVo Discussion Part 2
 

Email received at 10:18am

Called the number at about 10:35 and was on hold for over 20 minutes until someone answered. Said I would like to order the Tivo please.
He said do you want to add a box or replace I said replace.
He said so replace the V+ with the Tivo? I said no the old non HD with the Tivo as I believe I can keep the V+ with no extra charge. Can I put you on hold for a minute please.......obviously asking someone if he can do this.
Says ok no problem so that will be £149.95 on your next bill, no install charge £3 a month charge and new 12 month contract.
I said well according to the email I have as I am on VIP50 I will get the £3 a month charge waived. A few seconds check until he says oh yes that's right.

So let's see when we can get the install for you.....I am expecting Easter or after to be honest. Thursday ok for you Sir? WHAT?!?!? :Yikes: as in the 14th? Yes. Erm ok stick me down for the morning. :hyper:

All booked etc and never at any point asked for the 'unique code' on my email.

Fingers crossed for all the others still waiting but at least you know it is on it's way now.

Re: General TiVo Discussion Part 2
 

It's better than waiting (for 'the' email).

Re: General TiVo Discussion Part 2
 

That can be a normal wait time on Sky :D

---------- Post added at 13:23 ---------- Previous post was at 13:22 ----------

Agreed :D

Re: General TiVo Discussion Part 2
 

Everyone is going to get an email at some point today or coming days so the original email said the 11th so I would just ring today! THey are taking orders as long as your pre reg. Your not cheating the system this way.

Re: General TiVo Discussion Part 2
 

But surely it would get waived whichever of the two boxes you take, as the £3 is a service charge for the TiVo features, not the box.

Tthe £149.95 / £49.95 is your "Upfront rental charge" for the box itself. Which is what the OP should have been comparing. Monthly service fees will vary between customers (VIP, non-VIP and any other category of offer VM may decide to make available)

Re: General TiVo Discussion Part 2
 

Call lasted 7min, got an install for this Friday didn't ask for my code.

I can now go back to leading an (almost) normal life without having to check my email every 10 seconds.

Re: General TiVo Discussion Part 2
 

Seems I was not the only one getting a sales person who seemed to have no clue about the email or options/pricing etc.

I suppose it was bound to happen with the first few but hopefully by the times it gets to tomorrow these guys will have had a day of us giving them grief they will know all about it. :D

Re: General TiVo Discussion Part 2
 

You may not be cheating 'the system' but you may well be upsetting any plans Virgin Media put in place for the number of calls they should expect today. You and other selfish people may be part of the reason for the poor service received by many people trying to (correctly) order TiVo today.

Re: General TiVo Discussion Part 2
 

Possibly. Then again, with the changes to expectations with the 1TB model and this launch and the £3 and £40 waived... who knows.

Re: General TiVo Discussion Part 2
 

I am hoping this is the first day or week rush and that the email will come soon and the lines will be less busy after a while!

---------- Post added at 13:31 ---------- Previous post was at 13:30 ----------

This does sound like a valid view Robbo.

Re: General TiVo Discussion Part 2
 

Weres DF gone labelling them up in the warehouse ?

Re: General TiVo Discussion Part 2
 

Tough if i upset VM's plans, they have had me hanging on since DEC 2010 and upsetting MY plans i had for a tivo box LONG before April 2011!
CALL THEM!

Re: General TiVo Discussion Part 2
 

Tried ordering 3 times today and had nothing but incompitance, i was told
I would loose my VIP50 discount if i took Tivo, absolute
joke, will try again in hope i get a date 4th time lucky

Re: General TiVo Discussion Part 2
 

Ah blow the rest of you me me me. Sigh how depressing.

Re: General TiVo Discussion Part 2
 

As I have not been getting the mails for Tivo, since before the Dear Dean (even though I pre-registered)

I googled for the number and after alot of being on hold now have a install date for Wednesday.

No code asked for....

Shame about the 500GB box being so cheap considering the price of Hard Drives (bought 2TB for £60 the other day) and that being the only difference between the boxes.

Re: General TiVo Discussion Part 2
 

He has been called in to take calls?:erm:

Re: General TiVo Discussion Part 2
 

EXACTLY he's always about telling us we should be getting x y z on a set date or this will happen!
Then when it doesn't materialise he's nowhere to be seen!
As usual its another EPIC FAIL in the on going saga that is VM trying to launch a product and do it FAIRLY and CORRECTLY!
Still no email!
So poor!

Re: General TiVo Discussion Part 2
 

I keep reading this bit at the bottom of my email and I'm not completely clear of what they are saying:

And an extra special offer.

We don't take entertainment lightly. And if you've got a demanding family, only a hefty package of TV, broadband and calls will be big enough to keep everyone happy. As one of our top customers, we'd love to upgrade your VIP bundle. You'll get up to 50Mb broadband and enjoy our brand new TiVo box. We'll even waive the standard £3 monthly TiVo fee. You'll get Sky Movies and Sky Sports in full HD glory. Upgrading to this experience will cost £100.55 a month. The choice is yours, simply add a TiVo box for an additional £3 a month or upgrade to a new VIP experience.

is this after the purchase of a TIVO or are they offering me a VIP bundle including TIVO for £100.55/mo?

Re: General TiVo Discussion Part 2
 

I accept that your opinion is different to mine. Impatient and selfish - not characteristics that I want to be associated with as I continue to wait patiently on my chance to acquire a TiVo.

Re: General TiVo Discussion Part 2
 

Deleted as in wrong position on page.

Re: General TiVo Discussion Part 2
 

That will be £149 for the Tivo then £100.50 on going if you upgrade. They seem to have targeted the emails better this time, as I am already VIP 50 my email stated no monthly fee at the top.

Re: General TiVo Discussion Part 2
 

Yeah. He should be on this forum justifying his existence 24/7 and not actually, you know, doing his paid-for job of work :rolleyes:

Re: General TiVo Discussion Part 2
 

Agreed. This is just such a wrong attitude.

Re: General TiVo Discussion Part 2
 

It's clear that they are saying that you can have TiVo for the one-off payment of £149.95 and they'll add £3 per month to your current monthly bill or you should consider moving to VIP50 which costs £100.55 per month and might be better than £3 more than your current monthly outlay. Either way, you have to pay the £149.95 to get TiVo.

Re: General TiVo Discussion Part 2
 

This might be an option for us as we may want to get broadband and already have the HD sport and films..............??

Re: General TiVo Discussion Part 2
 

Few things to point out here:

1. He's more than likely working.
2. He posts on here off his own bat, he's not paid to do it and doesn't owe us anything (we owe him).
3. Emails have started going out just like he said they would.
4. Grow up.

Re: General TiVo Discussion Part 2
 

You are right , what doesn't help these situations now is forums and the internet.

Re: General TiVo Discussion Part 2
 

The actual thing that doesn't help the situation, is VM setting out an ordering proceedure for Pre-regs and then ignoring their own rules.

Re: General TiVo Discussion Part 2
 

Hear Hear
If it wasn't for DF we would have not known about the VIP50 deal
NO activation fee
NO Monthly sub

That makes a saving in year 1 of £ 76.00
Well done DF
and well done Virgin for listening

Re: General TiVo Discussion Part 2
 

Still waiting for an email here. Glaring at my pre-reg acknowledgment from 11th December :p:

Re: General TiVo Discussion Part 2
 

Well, rang up and ordered. Actually handled my request well except had to remind them it was a swap of my V+ and not an addition. Apart from that all ordered and install is this Saturday afternoon. Was even offered this Thursday but could not be home for that day. So a quick install was offered for a pre-registered customer.

I’ve just purchased a new car as well which I pick up on Friday, my wife said “I’m going to be all exited this weekend then” Too right, a very happy chappy and looking forward to the Tivo install this Saturday.:hyper:

Re: General TiVo Discussion Part 2
 

did you get the email?

Re: General TiVo Discussion Part 2
 

Just off the phone after 15 minutes on hold. The call centre seemed confused because I wanted to keep the boxes I have and not just swap one for TiVo. I have been informed I need to pay another £6.50 per month as an additional box charge and am waiting for a call re install.

Does this charge sound right? I presently am VIP50 with a V+ and 2 other boxes.

Cheers

Re: General TiVo Discussion Part 2
 

Very valid point and well said , I've had my little disagreements occasionly but he does take time to help.

Re: General TiVo Discussion Part 2
 

Yes £6.50 a month is the standard charge if you have "multiroom" i.e. more than one box in a household with their own feed (in your case an extra box on top of your VIP boxes).

Re: General TiVo Discussion Part 2
 

yes sure thats right

Re: General TiVo Discussion Part 2
 

Spot on.

---------- Post added at 14:08 ---------- Previous post was at 14:07 ----------

Anyway DF has pointed out that you have to register in April to get the special offer. This is only day one and some patience is called for.

Re: General TiVo Discussion Part 2
 

I'll hold my hands up and say no, still waiting for it to arrive. But just rang the sales number and said I was pre-registered. They checked my account to confirm this though which is why I had a quick install date. Sorry 4 months is too long to wait, I could not control myself any longer and just had to ring for my own sanity!!.:shocked:

Re: General TiVo Discussion Part 2
 

Yeh GREAT!

Re: General TiVo Discussion Part 2
 

They'll be staggered no doubt to avoid long call Q's for those that need to contact sales.

Emails are from today and over the next couple of days.

Re: General TiVo Discussion Part 2
 

Blizzard, Dave42

Thanks for your responses, much appreciated

Cheers

Re: General TiVo Discussion Part 2
 

Got it!!!!:woot:

When I called the special number I spoke to a lady from Eastern Europe who was very friendly but seemed to be desperately in need of some training. She tried to charge me for keeping my two V+ boxes. When I told her to forget the Tivo (brave man me) she went off for 15 minutes while I held on listening to some garbled information about what seemed to be advertising "Talk Talk", very strange. When she eventually returned it was to apologise for the delay and to tell me I can keep the two V+ boxes free of charge. I am using the Tivo to replace a Samsung V HD box.

Installation on Friday morning April 15th.:cleader:

Thanks to DF for the information and despite earlier comments on this forum he was spot on with his predictions. As he stated they have sent out emails beginning April 11th.

Three Cheers for DF!

Re: General TiVo Discussion Part 2
 

BOTH times i rang sales, they didn't even know what a tivo box was, the guy asked me if i was saying "cable" box!
Needless to say the numbers that i did get luck with were just saying wait for the email, so either people on here are LYING or there is a a total farce of an ordering system in place thats letting people NOT entitled to order it without a code order anyway!
I am swaying towards the latter!

Re: General TiVo Discussion Part 2
 

How dare you accuse people of lying with no evidence. You really do take the cake.

Re: General TiVo Discussion Part 2
 

DF i wonder if you can advise me on what the price should be for vip50 users
going of to tvio keeping v+ box and returning standard hd box, i have the sky
hd channels on one box.I asked these questions when placeing order and was tol my bill would go up from 98.50 to 102.20, how i understood all
the info on tvio for vip users the monthly fee was being waived. is it just
a case that they have to do it that way and the discount is rasied, the people on the sales line , and billing line did not seam to know any about
vip packages disscount. that is why i am asking you , as you seam to know
what is going on
regards
cwj2008

---------- Post added at 14:20 ---------- Previous post was at 14:17 ----------

i was given a date of saturday the 16th , the it was change to the monday 18

Re: General TiVo Discussion Part 2
 

you will see the TiVo charge on the bill, but you should see a bigger discount on your bundle to cancel it out.

Ben is better around package pricing than me though! :D

---------- Post added at 14:22 ---------- Previous post was at 14:20 ----------

indeed... it's also my day off, but I checked in to see how everything is going. :)

Re: General TiVo Discussion Part 2
 

So who do you think is lying on here or do you not want to say.

Also you will need to have pre registered and also received an email advising you to call up to order a TiVo.

Re: General TiVo Discussion Part 2
 

Haha I got the garbled hold message too... it kept going "BT, TalkTalk", and now I've got that in my head. Not very good advertising from VM you'd have to think :)

Anyway, all went smoothly and installation booked for Wednesday. I must add my thanks to DF for keeping us in the loop.

Re: General TiVo Discussion Part 2
 

bet your so happy your day off Df sounds like a very very busy day for VM :)

Re: General TiVo Discussion Part 2
 

Hi and just a quick question to DF (or anybody else in the know) with regards to the 500gb TIVO. I've not had any email yet with regard to pre-ordering the 1gb box, but was wondering can the 500gb box be pre ordered, when I finally receive my email, or will I have to wait until May.

Thanks in advance.

Re: General TiVo Discussion Part 2
 

OK, so I'd like to get Tivo, but my better half uses quite a few of the features on V+ that haven't yet made it to Tivo, like recording to VHS/DVD whilst watching something different, reminders etc.

I also have a VHD (not V+) box in the back room as part of my VIP20 package, so I'm thinking, go for the Tivo deal and replace the back room VHD with Tivo, keeping the V+ in the living room for the time being. Then, when the missing features are added, or when the wife gets used to Tivo, switch the boxes round.

My question is, could I just change the two boxes (Tivo and V+) over myself when the time comes, or would it need another visit, activation fees, install charges etc.?

Re: General TiVo Discussion Part 2
 

What it shows on my bill is the £3 charge for TIVO and also a credit for the charge.

Also in regards to the VIP50 charge I am still been charged £100.55 as that is now the charge for the bundle.

Re: General TiVo Discussion Part 2
 

No, the 500gb can't be pre-ordered, sorry. You will have to wait until May and that box will incur a install charge of £40. HTH

Re: General TiVo Discussion Part 2
 

Yes i have done it:D

Re: General TiVo Discussion Part 2
 

You should be able to swap yourself.

Re: General TiVo Discussion Part 2
 

DF do you know when new customers can order one online ?

Re: General TiVo Discussion Part 2
 

Not yet but it is "COMING SOON":D:D:D

Re: General TiVo Discussion Part 2
 

I think it's next week, 18th onwards... i'll double check tomorrow, unless another staffer knows now?

Re: General TiVo Discussion Part 2
 

Yup it's the 18th

Re: General TiVo Discussion Part 2
 

Thanks Ben ;)

Re: General TiVo Discussion Part 2
 

keep up the great work DF and Ben :)

Re: General TiVo Discussion Part 2
 

Another question not sure if you know the answer , my parents are on triple XL mates rate package , can they still swap their V+ for a 500gb TIVO if they wish for 49.95 plus 40 install , they haven't pre registered however my dads in the same boats as many on here the V+ fills up to quickly with HD.

---------- Post added at 14:36 ---------- Previous post was at 14:35 ----------

Cheers for that.

Re: General TiVo Discussion Part 2
 

Thanks for all the info VM staff guys.

Re: General TiVo Discussion Part 2
 

that is what i thought . sorry to trouble you on your day off ,
regards cwj 2008

Re: General TiVo Discussion Part 2
 

Yeah... rain has just stopped here, so will get outside and enjoy some sunshine in a bit :)

Shall I ask Herby247 for permission? ;)

---------- Post added at 14:39 ---------- Previous post was at 14:38 ----------

No probs mate :)

Re: General TiVo Discussion Part 2
 

Thanks DF.

Don't mind waiting until May, and pricing wise can afford this version more than the 1tb version. For those that pre-registed but don't take up the 1tb offer, will we receive another email closer to the May launch date with regards to the 500gb Tivo? Or will it just be left to ourselves to place an order when the available? Not expecting any further special offers or anything, just an email stating the smaller Tivo can now be ordered.

Thanks again, really appreciate all the info you offer on here.

Re: General TiVo Discussion Part 2
 

Even though I can't see if I've got the email yet (last paragraph) I'd likely have received this one. Though I've got to say they give the wrong impression with the above message. They don't seem to mention that the inclusive Sky Premium HD is only for 1 box. Unless they've changed their minds on that which I doubt.

Gonna have to do some calculations (and looking at bill) tonight to see what works out cheapest. I'm on VIP 20 (both boxes being V+) and have Sky HD Premium on both boxes but I've got a retentions deal in place which keeps it around the £100 mark.


I can't even access my emails at the moment. Whenever I try to log in through the webmail link on virgin google comes back with a server error. Overloaded or just me?

Re: General TiVo Discussion Part 2
 

I wonder how quiet it is going to get on here as everybody is going to be busy playing with their TIVO after they get it installed?:p:

Re: General TiVo Discussion Part 2
 

DF, I assume that a cool off period applies to this installation and 12 month contract? i.e. if you have have second thoughts after it is installed that you can cancel and go back to V+?

I would also assume that you pay the £40 in that circumstance?

I ask because unfortunately I'm waiting for a long running customer complaint to be resolved and may back out and jump ship to Sky or Freesat. But if the issue does get resolved, I don't want to have missed out on the TiVo offer.

Boz

Re: General TiVo Discussion Part 2
 

Giggle!

Re: General TiVo Discussion Part 2
 

As far as I know once it's installed then that's it. 28 MBG wouldn't apply as it's not a new service but an upgrade to an existing service

Re: General TiVo Discussion Part 2
 

yes be like a library in here so so quiet lol

Re: General TiVo Discussion Part 2
 

Just spoke to a neighbor who phoned to order .... they cant give an install date until next week and then it wont be for this month ... may not be for next month ... now thats high priority for a VIP and pre regger .. lmao

oh dear VM what a botched launch it appears for anyone who regged in Dec 2010 and orders on day 1 of launch and still could have to wait til June 2011 for install

either shortage of engineers or TiVo's or just plan over subscribed for this area or more likely very poor forward planning from VM

Re: General TiVo Discussion Part 2
 

You kidding? It'll be ZOMG red button! ARRRHHHHH fourth tuner! GRRRR Doesn't wash my car!!!! :D

Re: General TiVo Discussion Part 2
 

Considering other people on here have already said they are getting install this week, that is plainly untrue

Re: General TiVo Discussion Part 2
 

It takes more than 30 minutes to install and the are 50,000 plus preregistered customers so how many engineers do you think Virginmedia actually have.

Re: General TiVo Discussion Part 2
 

I hope it is. I don't mind waiting a day or two for the email, but I'm pretty desperate for an install before the 29th April as it'll be a lot harder to arrange install after this for me. *Fingers crossed*

Re: General TiVo Discussion Part 2
 

That is true as I have looked at the contract that I received when I got TIVO and it says about the 7 days, but the 28 day mbg is only if you have taken it as a new service.

Re: General TiVo Discussion Part 2
 

Old whinger who breaks things like PC's and TV's without trying...............

;)

Re: General TiVo Discussion Part 2
 

I saw this on Digitalspy and thought you lot may be interested as it mentions the 500Gb TiVo box..

Re: General TiVo Discussion Part 2
 

Actually I think it's tomorrow.

The emails are being sent to VIPs first, then XL, then others customers, and lastly non-customers. It will take several days for them all to be sent.

Oh, and there are several different phone numbers, so please don't call any numbers posted on the internet. It's probably the wrong one for you.

Re: General TiVo Discussion Part 2
 

So it seems that it maybe another £50 discount for existing customers?:confused:

Re: General TiVo Discussion Part 2
 

havent seen anyone in this area get an install date yet .... so yes VM have given dates to some in other areas but they still have not got a country wide launch sorted by any means

Re: General TiVo Discussion Part 2
 

How do you work that one out?

Re: General TiVo Discussion Part 2
 

How do you work that out.?

Re: General TiVo Discussion Part 2
 

They could be waiting for the training on the installs?

Re: General TiVo Discussion Part 2
 

Re: General TiVo Discussion Part 2
 

It may be £99 for new customers?

Re: General TiVo Discussion Part 2
 

Not as far as I know

Re: General TiVo Discussion Part 2
 

No it is £149 for existing and £199 for new.

Re: General TiVo Discussion Part 2
 

Cheers for that it just was a stab in the dark:)

---------- Post added at 15:04 ---------- Previous post was at 15:03 ----------

I meant for the "baby TIVO":(

Re: General TiVo Discussion Part 2
 

Baby TiVo will be the same price for everyone. £49.95 and £40 install.

Re: General TiVo Discussion Part 2
 

Cheers i think that i got my wires crossed:confused:

Re: General TiVo Discussion Part 2
 

Ah, still no e-mail for me, I've been getting all edgey when my BlackBerry has been flashing with e-mails all day but none of them are the one I want :(

Re: General TiVo Discussion Part 2
 

The e-mails are going out all week

Re: General TiVo Discussion Part 2
 

Thanks, the 28 day mbg was a question out of interest, as VM's own documentation says 28 days applies when taking out a new contract or adding new service. TiVo is regarded as a new service isn't it?

But really that's not a problem, I just wanted to check the 7 day cooling off applies (which legally it should). Fingers crossed my CS woes will be sorted out and this will be a moot point anyway.

Thanks

Boz

Re: General TiVo Discussion Part 2
 

Availaible from 16th may,is that 2011,2012,when?you never know with good old virgin media.Always expect the unexpected.