Re: Vmng300
 

Of the are still many out there and I support 50Mb so get those calls, but if the engineer goes out and needs to replace the modem they would get a Superhub as that is all they carry.

Re: Vmng300
 

Tell me about it.... Sorry your fancy router won't work now you have a new hub with no bridge mode

Re: Vmng300
 

I see you removed the "rade" part I put on there as a subtle dig. You're a poor sport.

Also, more broken record maneuvers in the dark I see.

"The VMNG300 is rare as hen's teeth soon it will be gone and only the superhub will remain use that or leave VM."
"The VMNG300 is rare as hen's teeth soon it will be gone and only the superhub will remain use that or leave VM."
"The VMNG300 is rare as hen's teeth soon it will be gone and only the superhub will remain use that or leave VM."
"The VMNG300 is rare as hen's teeth soon it will be gone and only the superhub will remain use that or leave VM."
"The VMNG300 is rare as hen's teeth soon it will be gone and only the superhub will remain use that or leave VM."
"The VMNG300 is rare as hen's teeth soon it will be gone and only the superhub will remain use that or leave VM."
"The VMNG300 is rare as hen's teeth soon it will be gone and only the superhub will remain use that or leave VM."
"The VMNG300 is rare as hen's teeth soon it will be gone and only the superhub will remain use that or leave VM."
"The VMNG300 is rare as hen's teeth soon it will be gone and only the superhub will remain use that or leave VM."
"The VMNG300 is rare as hen's teeth soon it will be gone and only the superhub will remain use that or leave VM."
"The VMNG300 is rare as hen's teeth soon it will be gone and only the superhub will remain use that or leave VM."
"The VMNG300 is rare as hen's teeth soon it will be gone and only the superhub will remain use that or leave VM."

That is what people see when they read your posts, please, move on.

We've covered in great detail why certain superhubs work perfectly and some don't. It's like you're a 20 GOTO 10 BASIC program...

We get that yours is one of the fine ones, lovely, done, everyone and their grandma knows, that'll do, done onto the next one, bob's yer uncle etc.

Re: Vmng300
 

What a wonder misquote as I can see no post where I have ever said anything about leaving Virginmedia, it is not really that hard to get a quotation wrong but somehow or other you have failed dismally.

This thread should be renamed the "Goodbye VMNG300 we will miss you!" thread.

Re: Vmng300
 

I am in 2 minds whether to "fight" for a VMNG300 or leave VM..

As I sick and tired of this slow browsing and timeouts..

Re: Vmng300
 

do both, fight, and if you lose, they lose you as a customer ;)

Re: Vmng300
 

Haha, is that really the best you could do in the witty comeback department? Okay fine, I'll handhold you through the joke as over your head it clearly sailed. ;)

If it were a DIRECT quote from you it'd be in the quote box. It's a "riff" on the sort of things you post, and a dig at the fact you tend to exaggerate and repeat yourself.

You misquote or use insinnuendos more than I do, Sir Crite of Hypo County: as I already pointed out when you quoted me earlier on you removed the "rade" suffix from Masque. And really, you're just setting yourself up for people to come along and knock you off your pedestal with this high and mighty act you're pulling. I'm more than happy to do so as it's good practice! :D

Re: Vmng300
 

So posting some facts is now exaggeration now I do find that amusing.:rolleyes:

Re: Vmng300
 

Now that I think about it, this goddamn thread should be closed. Even I'm running it off topic at this point.

Masque, you're trolling, and I'm done feeding you. In this thread, at least.

Re: Vmng300
 

Why by posting facts oh dear that is a worry.

Maybe I should worship at the font of the VMNG300, or maybe not as it will not have a second coming.https://www.cableforum.co.uk/images/local/2012/04/8.gifhttps://www.cableforum.co.uk/images/local/2012/04/8.gifhttps://www.cableforum.co.uk/images/local/2012/04/8.gif

---------- Post added at 15:16 ---------- Previous post was at 15:15 ----------

So changing names is not trolling, oh dear so sad.:rolleyes:

Re: Vmng300
 

Either take it to PM, or if it continues, infractions will occur.

Thread closed to allow tempers to cool.

Re: Vmng300
 

Re: Vmng300
 

i think its more down to the fact as ive said before that Virgin Spent so much time and effort in getting the VMNG300 right to drop it for something which again has Firmware issues. They should have kept a supply of the modem going alongside the Hub until the firmware issues were sorted.

Re: Vmng300
 

They have never done so before when replacing kit and they did not know of any issues until afterwards so little point in making assumptions about what should and should not have happened.

Also remember that the vast majority of users have no issue whatsoever with the Superhub.

Soon enough you will have modem only mode and this thread will bite the dust.

Re: Vmng300
 

or it will be stolen by gypsies

Re: Vmng300
 

if they have never done so before why are they supplying a standard hub alongside the ambit 256?

Re: Vmng300
 

they are in supply, but not as standard, they are there to replace like-for-like with the older ambits

when you sign up for 10mb you will have no option beside the media hub

Re: Vmng300
 

Actually they are not doing that at all, what we have is the hub being fitted on new installs or on a fault call as that is the only modem they now carry.

But if a customer calls in and speaks to an agent and we find the is an issue we can send out a standard modem to a customer which is not supplying both concurrently as you seem to think.

We can only supply the modem that is listed on the account which is the reason why, as a hub is classed as an upgrade.

---------- Post added at 21:11 ---------- Previous post was at 21:10 ----------

Also that includes 20Mb which is still available as a Retentions package.

Re: Vmng300
 

yep but not available to new customers, either way they arent supplied side by side

Re: Vmng300
 

Looks like Nopanic has run his scripts (bassackwards) as my little modem that could has been nuked from the network while the superhub will still connect. First time it's been hooked up for a while, still on R24! Looks like I'll be onto the offshore shower *again* to get them to remove the superhub and activate the vmng300. Would have been nice if they did it the first time of asking.

Re: Vmng300
 

interesting so maybe my superhub wont work next time I try to use it as I plugged my vmng300 back in 2 afternoons ago.

Re: Vmng300
 

I'm genuinely sorry if you lose connection, but we remove modems that are not billed. Make sure they set the modem you want to use, to be on your billed account.

The numbers of none legitimate modems is falling thanks to the fantastic investigations from a number of teams throughout VM. The work I do does not target individual, I do not look for people off this forum, the data I use has nothing that would identify a user to me. The security teams may work differently but I don't.

I know this sounds like VM script, but if I pay for a service, why should someone else get it for free ? I completely understand there are people on here that have two modems active for a reason and do not argue that their reason is justified, but as has seen said a number of times, we run one modem per residential account and anything more is a fault.

I'm happy to discuses this (without disclosing any sensitive information or discussing accounts) via PM.

Re: Vmng300
 

Lol, I know you didnt target me specifically. ;)

I did call to make sure my VMNG300 was the 'billed' one. Unfortunately it appears that whoever did it didnt do it correctly. Or just completely misunderstood and lied about it being correct to get rid of me. This wouldnt be uncommon for offshore unfortunately.

I'm back online now (well, I was 30 minutes after my post) thanks to one of the UK based activations guys who heard superhub, tried to claim only superhubs could provision 50meg, but when told the modem was a 50meg one and had been fine until then he just took the mac and re-activated it. Sorted, so no worries. Just a shame VM's billing system and offshore staff are so pants!

Re: Vmng300
 

Glad to hear it :cool: that it works I mean, not that VM are pants :)

Re: Vmng300
 

What's the url for the virgin speed test?

Re: Vmng300
 

It requires a username and password which only the installers have

Re: Vmng300
 

and me :D

Re: Vmng300
 

and service techs :)

---------- Post added at 19:38 ---------- Previous post was at 19:37 ----------

Also i'd like to confirm that i have no issues with my internet since going back to a 50meg modem, I now have nothing to moan about.....

Re: Vmng300
 

I'm sure you can think of something :D

Re: Vmng300
 

SO are VM now starting to allow some users to use the VMNG300 on 100mb?

Re: Vmng300
 

As they are no longer a stock item in the long term it will be pointless as you would be unlikely to get a replacement if it develops a fault as all they will offer is a Superhub.

Re: Vmng300
 

It was never a question of allowing it, the VMNG was setup to accept the 100Mb config as the platform was to accept the VMNG, VM decided to start providing only the Superhub.

Re: Vmng300
 

If you're already on 50Mbit then, presumably it's the same situation. (ie if yours develops a fault then you can't get a like for like replacement).

Re: Vmng300
 

Not easily no. As Mas has said the system is now set up to replace the VMNG with a superhub, you'd have to be luckily to get a tech with one on his van.

Re: Vmng300
 

The has never been an option to send out a VMNG300 which is why many people ended up being sent Ambit 256 modems by offshore and then we had to sort it out by sending out a technician but even they only carry hubs and Superhubs now.

Re: Vmng300
 

We were talking about 50Mbit customers, which certainly did have the option to get a vmng300. (The only option at the time).

Re: Vmng300
 

There was an option, but maybe not one available to you guys.

They did but Masque means the system did not allow a agent to send one out without booking a tech, the ambits have a code they can use to just send one in the post.

All modems are setup with the ability to send out replacements, its just down to how the company perceives the requirement to use them.

Re: Vmng300
 

Only technicians were able to replace them as even 2nd line did not have the permissions to send one out, it seems that the CEO's office sourced them from elsewhere as they were not sent via HDNL/YODEL.

Re: Vmng300
 

that wasnt the question i asked, what i asked was VM are allowing users to use VMNG300 now on 100mb.

Re: Vmng300
 

Not officially no. However some techs and other agents aren't following the business rules and are doing it anyway

Re: Vmng300
 

Officially it is not allowed on the network on 100Mb and sooner or later they will need replacing as they will fail once the upload bonding is finalised and everyone with one will require it replacing with the Superhub.

Re: Vmng300
 

Soon as the 100mb was available for my area i phoned up to get my 50mb upgraded right away, i've had 50mb since it was available and before that the 20 since it was available, anyhow the vmng300 i've had since getting the 50mb, the guy i spoke to on phone that enabled my 100mb service told me at the time i didn't need a new modem when i asked bout wither i'd be getting one he said it will work just fine on my current 50mb modem just fine and the 100mb will be fully activated within 15 mins, and so it was however lately i've been noticing various speed drops, my computers new , has gigabyte nic and the router is d-link which got from virgin along with the vmng300 when upgrading to 50mb, so today after reading various posts on this forum , i decided to call up and find out bout getting new superhub , their sending me one free of charge via post , no tech guy to install it?? usually they always do so they can take old one away , so means i'll have option of trying both out i presume to see what's best.

Also i don't understand why it takes 3 staff members to carry on a 50 page long post , the first answer should have been sufficient and let them figure out their wrong in their own time.

Regards.

Re: Vmng300
 

I think VM are having trouble getting full 100Mb down/10Mb up across their network, so it's probably not the modem's fault, and I seriously doubt the superhub will improve things. Best you can hope for is the same performance, although from what I've seen baseline latency goes up on the same line when using it so your ping time might go up a little bit (typically ~10ms). ALso if by D-Link you mean the DIR-615, typically the best it can manage is 85-95Mbps on the WAN side so I'd recommend going for a third party router which has gigabit ports.

If I were you I'd leave the superhub unregistered in the box until you absolutely have no choice to use it. Trust me, people replace the superhub with the VMNG300 not vice versa for a reason.

Re: Vmng300
 

thank god some people have got common sense and are using their own initiative

Re: Vmng300
 

Zek , thanks for the useful info, i've been wondering for few weeks wither to get my router replaced the one i was using before it was great in some respect however the one before it wasn't N , so i decided to use it, i use http://www.speedtest.bbmax.co.uk/ , which i find to be the best around , my speed varies between 60mbs + sometimes 90 but not stable on 90 , the upload is always bang on 10mb up tho for some weird reason, tho so i think i'll get new router as to your suggestion before, phoning up to register the new superhub when it arrives to see if theres much of an change.

Re: Vmng300
 

The BBmax speedtest uses the same system as the speedtest.net

I'm not sure if its limited to just one server though or if it transparently hops around servers.

Re: Vmng300
 

So is it pretty much confirmed that the Superhub adds to latency?

As a gamer, that might just be enough to stop me from getting 100 Mb :erm:

Re: Vmng300
 

I am not too surprised the 100mbit service varies in performance.

Consider that the shared downstream capacity you are connected to will typically be 200mbit down and 20mbit up including overheads, also be sharing with 30mbit and 50mbit customers and possibly even some 10mbit,20mbit customers then its not hard to see why max speed is hard to obtain. Utilisation would need to be below about 45% and VM struggle to keep it under 90% in some areas.

Re: Vmng300
 

I can confirm that for me, dropping from the superhub to the VMNG300 cut 15ms from my TF2 pings on the same server (was 30, now 15). Helped jitter slightly too, but not enough to shout about.

Re: Vmng300
 

Anyone got any 100Mb issues, not related to a superhub ? I've not seen any on here..

Re: Vmng300
 

there is plenty, and is some in this thread so not sure what you on about.

Re: Vmng300
 

my only issues regarding the vmng300 has been that it can sometimes reboot itself 2 or 3 times a day , cud be sitting watching something from youtube or tv player streaming when it wud stop responding my messenger programs as well as the modem reboots ,sometimes it wont come back on till i unplug and replug the power but thats not too often , but enough to annoy me when it does, but for most part it seems ok except from speed issues i've mentioned above, so il be trying new router first , before registering that superhub when it arrives in next day or so.

Re: Vmng300
 

Can I ask what to do to keep the old modem when ordering 100 Mb?

Do you just ask the engineer?

Re: Vmng300
 

I was in a rush earlier and inadvertently posted upstream, it should have said Downstream, my bad.:dunce::dunce:

Re: Vmng300
 

well :)

Re: Vmng300
 

I'm still on 50meg so have no idea :)

Re: Vmng300
 

Worth a try

Re: Vmng300
 

You could also try threats and blackmail

Re: Vmng300
 

Not officially per se, just going on TBB tests threads and seeing that even those with allegedly perfect superhubs have higher latency than other people in their area using the Ambit 250/255/256 or VMNG300.

To me, faster connection is offset by increased latency which makes using the superhub annoying if you absolutely must have the lowest ping times possible, plus need advanced routing functions and rock solid wireless even when transferring large files across the LAN.

We're only talking ~10ms, not a huge amount, but yes the VMNG300 is superior in that regard.

Mine stopped doing that when I had the power levels adjusted to get them within the nominal range. I still get the odd "blip" on the TBB test but as has been mentioned that's probably more indicative of problems between VM and TBB, not specific problems with the connection itself. Generally speaking, service is excellent, and if there's ever a problem it's usually something on the LAN side.

Re: Vmng300
 

I've had the VMNG300 for about 9 weeks now (along with my ASUS RT-N16) and have yet to reboot either of them. So far, I'm a happy bunny :)

Re: Vmng300
 

Just out of interest, why are they "alleged" only when someone claims they work ?

Re: Vmng300
 

I have lower stats with my Superhub than I ever did with my Ambit 256.

Re: Vmng300
 

I think the entire sentence should be the context. Their Superhubs are "perfect" but have higher latency than other devices. So allegedly they are perfect.:dunce:

Re: Vmng300
 

If people are going to review connections they need to be objective.

I like the VMNG, I would use one over the Superhub, but I have to make sure I use facts not opinion when reporting on them.

Re: Vmng300
 

I have found the SuperHub to be great where the 100MB service is concerned, however the wireless range for me isn't brilliant as I'm not to fussed over the latter due to running multiple APs the only reason I would use the VMNG300 is where want to make use of my own router especially as the modem only mode doesn't seem to be coming anytime soon!

Re: Vmng300
 

This is sorta what I meant, yeah. ;)

Also:

Because there's a good chance that with the proper testing their superhubs would choke in the same way everyone elses does. For example, Masque never did get back to me with the results of a "transfer 5GB+ file from 300Mbps wireless N device to 1Gbps ethernet device" test, which used to break mine all the time. Light, regular usage doesn't always show up the problems it has, perhaps leading to the misinformed conclusion that their superhubs are perfect.

Trust me, even the very best kit I own, hand-picked for the job, isn't perfect and my superhub is very far from top of the heap. :p:

Re: Vmng300
 

I have transfered a 6Gb file from my wired mac to my wireless windows lappy this week and it averaged 4.3Mb per sec and did not freeze or crash my superhub. Think some people have just been unlucky with it.

Re: Vmng300
 

Please Do Not Refer To The Hub As Super As It Is Clearly Not Super, Thanks

Mod Edit: Bold is for moderation posts only.

Re: Vmng300
 

Its called the Superhub and for me its been perfectly fine so that is what I shall call it. Thanks

Re: Vmng300
 

It is, however, called the Superhub whether it is super or not. So calling Superhub is correct.

Re: Vmng300
 

Well one is called the hub and the other is called the Superhub and both strangely by the company we both work for, or if you want to call it another name why not use VMDG480 and the will be no need for the moderators to edit posts.

Re: Vmng300
 

Try transferring it back and forth a few times, if you can be bothered. In my experience eventually it'll freeze up the whole superhub requiring a reboot, even when DHCP is off and it's running as a simple switch.

Re: Vmng300
 

As I've mentioned in another thread, 300mbps wireless 'N' is notoriously difficult to get right, most firmware handles it OK in an ideal/greenfield situation but as soon as there's congestion/noise/interference many will fall over and cripple itself, die, or reboot. Even dd-wrt and Openwrt, considered by some as the best OSF around do this regularly. Many of the products that I know of that work "reliably" in HT + MIMO mode do so by being "bad neighbours" and ignoring the interference-mitigation sections of the wireless spec.

Re: Vmng300
 

The problem is the use of the word 'super' by your employer's marketing dept. I'll accept the word 'hub' as a loose description for a combined modem/router device - cable or ADSL. Let's leave aside the various reported or alleged problems with it's implementation.

Just on it's specification - what is 'super' about the VMDG480?

Re: Vmng300
 

Fair enough, good answer.

Re: Vmng300
 

Technically (by networking terminology standards) it's not a hub either but that's a discussion for another day.

I guess maybe the reason many people don't have problems is because
a) 300mbps (HT) mode is flaky
b) Most people probably don't only have 5-Ghz devices and leave the SH on 2.4Ghz (or don't know enough to change it)
c) HT mode should be off by default on 2.4Ghz hence HT bugs won't affect most average consumers.

Re: Vmng300
 

True enough, but running DD-WRT r16785 on the DIR-615 gives 130Mbps and average transfer speeds of 7-9MB/s, which is about what I was getting with the superhub on 300Mbps, which I consider a respectable result. I think things were faster with r14929 (more of a "bad neighbour" version), but not by much. Now I have a gigabit-capable switch if I really need to move things between the laptop and desktop at high speed I can just plug an ethernet cable in.

My contention is, if the superhub was released with use of the 100Mbps service in mind, having to set the wireless N to the more stable 145Mbps mode is going to put you well below peak bandwidth in a real-world situation (maybe 3-5MB/s if you're lucky). DD-WRT will run fine for weeks at a time even after large file transfers on a cheap router, so I don't think it's too much to ask for the "flagship" VM CPE which is supposed to replace it to do the same.

I try. :)

Re: Vmng300
 

I took 50 meg one month before that wretched SH was forced on the poor trusting peops (I accept that there is no more production of the VMNG300).

Anyway, the only involuntary reboots I've had could be traced in the event log to actions at the VM end. Very rare indeed. I keep a running event log record and stats snapshots as well as Thingbroadband graphs. So I can relate logged events to external behaviour.

My VMNG300 won't sync above 7dBmv input power (the cabinet is 70m away). I'm blessed with a number of FPAs so I can substitute them winter/summer so as to maintain something close to 0 dBmv. My Rx-MER is around the 34½ mark (was around 32½). Correctables are high, but with the improved SNR the rate of increase has halved (just the 2 or 3 dB). Uncorrectables do not rise at all. Performance is fine, although VM are beginning to load up my UBR - possibly as a swing server while they upgrade others to the new line cards; I'm not sure.

The modem connects to an Airport Extreme router which is as good as the best of the rest. Certainly 5GHz wireless performs well for those who use it simultaneously with the 2.4 GHz mode. Apart from wireless, all PCs come off Powerlines/Homeplugs which deliver the full 50 meg.

I have BT Infinity running across the same LAN - but that's a different (satisfactory too) subject.

VMNG300 is a good 'un.

Re: Vmng300
 

It is. Interesting post with all the technical information.

Re: Vmng300
 

Resurrecting this thread I've just seen today some modem stats from a guy running on 5 downstreams, the additional one added 8MHz below the previous lowest one at 299MHz / 298.75MHz - the VMNG300 can manage 4 downstreams so an area running at 50% utilisation downstream on 5 downstreams will cause VMNG300s to run with visible contention while the Superhub punters will be fine up to 60%. Once a 6th downstream is added the Superhub is fine up to 66%, 8 downstreams 75%. 100Mbps difference.

5+ downstreams is the intended 100Mbps build, 4 downstreams being an interim solution while hardware was being upgraded.

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 140 55616000 Kbits/sec 322750000 Hz -3.9 dBmV 38.8 dBHybrid
Locked QAM256 136 55616000 Kbits/sec 290750000 Hz -3.5 dBmV 38.4 dBHybrid
Locked QAM256 137 55616000 Kbits/sec 298750000 Hz -3.4 dBmV 38.6 dBHybrid
Locked QAM256 138 55616000 Kbits/sec 306750000 Hz -3.5 dBmV 38.5 dBHybrid
Locked QAM256 139 55616000 Kbits/sec 314750000 Hz -3.6 dBmV 38.3 dBHybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

---------- Post added at 16:27 ---------- Previous post was at 16:15 ----------

I wonder if anyone remembers the VMNG becoming unresponsive under load way back when ;)

If you were using the connection too much it would forget to respond to keepalives from the CMTS causing T3s, T4s and disconnects, it couldn't handle doing its normal work along with doing TurboDOX so they ended up having to disable TurboDOX to stabilise it. :)

Amusingly the Superhub I have here, in modem mode, is more reliable than my VMNG300 was during the same part of its life. Once modem mode is widely available things should be nicely sorted.

Just a little reminder. The Superhub is excrement but the VMNG300 was excrement once as well.

Re: Vmng300
 

i just installed my new superhub last week , previously i had the vmng300,
after reading tonnes of bad posts bout the superhub i was expecting the worse however surprisingly , its excellent , the wireless is great laptop can pick it up anywhere in house along with my android phone , and for the other wired ethernet pc's , the 100mb speed is constant for both the download and upload , i'll add info from my own superhub for reference similar to the above post :

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 238 55616000 Kbits/sec 291000000 Hz 4.0 dBmV 42.0 dB Hybrid
Locked QAM256 239 55616000 Kbits/sec 299000000 Hz 3.5 dBmV 42.0 dB Hybrid
Locked QAM256 240 55616000 Kbits/sec 307000000 Hz 3.1 dBmV 41.7 dB Hybrid
Locked QAM256 241 55616000 Kbits/sec 315000000 Hz 2.5 dBmV 41.8 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

:tu:

Re: Vmng300
 

Firmware upgrades ftw. My VMNG300 is still flaky but I'd hate to think how much flakier a SH would be. I'm tempted to wire it up to a remote IP power control so I can reset it remotely...

Still, once again excellent information and an interesting read, I was appalled at the concept of VM running 100mbps services on 4DS channels, glad to see it's not permanant. Presumably once the hardware's up to the task of 8DS bonding we'll see 200mbps on the horizon.

Re: Vmng300
 

As a modem my SH is great. No complaints at all. Just when it's let loose trying to route problems arise :)

Re: Vmng300
 

Please don't remind me. 13 months of hell at my expense is not something to be dredged back up, thanks.

I'd be more than happy to take a Superhub on 100Mb once it's '13 months of hell' has passed. Until then, not a chance. I'm not the kind of person to stick my hand in the fire twice which is why I fought hard for a 100Mb .cfg upgrade on my existing VMNG300.

It's just disappointing that VM are sat in the burns unit waiting for treatment for the second time running.

Re: Vmng300
 

It's strange but Since I've had my 100meg installed i'm getting bad lag and disconnects when playing on PS3. I'm using the vm300 and the netgear router from VM and 200mbs Solwise homeplugs.

I tried connecting the modem straight to my PS3 and it worked fine no lag at all. So it's got to be router or homeplugs. Silly me I forgot to try it by connecting the router straight to my PS3 and seeing if it lagged.

A new router I think I'll get being meaning to upgrade anyway want gigabit ports...

Re: Vmng300
 

Is it the Netgear router that was given out with the VMNG300 when 50Mbit was inititally released? If so, didn't that have GigE ports? I didn't take one when the engineer came around because I was then happy with my existing router. I remember it was supplied because many routers at the time didn't have such a good specification, but I've forgotten exactly what was better about it. Was it GigE or better Wi-Fi?

Draytek make some dual and quad WAN port routers with multiple GigE ports and advertised 200Mbit+ throughput. I've got a 3200.

Re: Vmng300
 

No the ports are 100 its got better wifi N.

Ok cheers.

Re: Vmng300
 

Evening all, I have just read the first 20 odd pages and then skipped forward to the last few. Some interesting things I have noticed. My posting is to those Virgin Media employees who are kind enough to post on this board.

First, about me. I have been with NTL/ Virgin Media since 2000. I was always an early adopter for Internet and TV packages. I was always having to call customer services since nothing ever worked as advertised. I mean call, sit in a queue for an hour, get India, get hung up on; or told they can't solve it; or told an engineer would have to come around. This was more often than not over a really poor telephone line with a support person who didn't speak or understand English. If an engineer came around it would mean me taking time off work (I.e. me losing vacation time and money due to Virgin Media problems) as they wouldn't come out evenings or weekends. There were times I could be on the telephone every day for two hours plus for a one month periods. The amount of lies, broken promises, incorrect bills was incredible.

Anyway, now to why I am posting. I gave up. I was getting so stressed, not having any personal time and not being able to use the Internet or watch TV. I looked at leaving Virgin Media, but didn't & haven't yet (partly from laziness, but mainly due to not one single company in the UK actually providing a good service at a reasonable price). I took all my packages back to basics. I don't really watch TV, and if that went I wouldn't miss it. I use my land line once or twice a month, at the most. I only keep it due to an aged aunt who doesn't like calling mobiles. O2 have all the mobile voice contracts and data contracts for the families personal mobile telephones. I downgraded to the lowest Internet connection possible. Even then I am unable to get 10mbs.

To conclude - I am one of the many who have given up complaining to Virgin Media. All it does is stress you out and waste time as things never, ever get resolved. Virgin Media have lost out on thousands of pounds from me alone, and then there were the thousands who used to come to me for IT support and advice.

My advice to Virgin Media is to listen to your customers, and to try to keep those of us you have. Why has no one from Virgin Media ever called me to say "you are due a new modem" or "we are upgrading you to 20mbs at the same price you pay now, as you have been with us for eleven years"? Maintaining customers is cheaper than buying new ones. There is nothing wrong with admitting to mistakes. How well they are resolved is what is important.

Re: Vmng300
 

You have PM

Re: Vmng300
 

100Mb rollout update 12.07.11 version 2 now working. HERE Spot the difference.

Re: Vmng300
 

Sorry but if you had had cable broadband for 11 years then you will have had broadband speed upgrades 'for the price you pay now'

For instance since 2005, customers who are now on the XL tier went from 3Mbit, to 10Mbit and then 20Mbit

Customers who are now on L when from 2Mbit to 4Mbit and then up to 10Mbit

Customers on BB M (now witdrawn) when from 1Mbit to 2Mbit to 10Mbit

And there were increases before that as well (but I wasn't working for ntl then so not sure what they were ;) )

Currently everyone is also getting an upload increase

During most upgrades if/when a new modem is required it has been communicated, and a website available for customers to arrange a swap

Re: Vmng300
 

He didn't say that he's never had a speed upgrade, just that no-one has ever told him about one.

We can all admit, the way old modems are left running on the network that should have been replaced is a bit shocking.

Re: Vmng300
 

The speed upgrades have generally been advised within the existing customer section of the website, and when possible either emailed out or on a letter.

For instance this year, details of the upload speed increase was in the April price change communication that was sent to every customer http://www.virginmediapeople.com/pri...e/default.aspx

It is unworkable for every customer to be called to advise of a speed change, and Virgin only called some customers, everyone else would complain that they didn't get a call

Re: Vmng300
 

I don't think I've ever had a letter detailing a speed upgrade. I don't know how long I've been a customer, but I remember paying £50/month for 1Mbit.

I know someone who is on the tariff that eventually became the 20/30Mbit tariff, who is using an Ambit 100. As you'd expect, he doesn't get close to 10Mbit, and tbh I didn't know that it was still supported on the network.

It doesn't matter how much I tell him to, he won't call up to get it replaced because he's scared that they'll put his bill up. (since his connection speed will be faster than when he signed up for it).

An opt-out email announcement service wouldn't be too much hassle.

Re: Vmng300
 

Good morning Nopanic. Thank you for your message. It was very good of you to respond so soon.

BenMcr, thank you for your response. A typical VM response; the customer is always wrong. Zhadnost understood what I meant. Also, If my bank can call me occasionally, I am sure VM could if they really wished to. I don't look at the VM website. It is poorly laid out and overly complex. I find it very difficult to find out any information for existing users; lots for potential customer though. I use Apple products, so don't use the VM website as there is no help for us OS X and Unix system users (this may have changed, but probably hasn't). Any paper information I get is so full of sales bumf and again poorly laid out. It generally goes straight in the bin as it is difficult to find any information that is not buried in sales pitch and incomprehensible Management speak crap.

I can't log on to my account, online, since I am told I am not the account older, even though I am and always have been.

Yes I got those upgrades you talk about. I had to call and chase them up though. Was one of the first with 20 mbs. I never ever got that speed, or any where close. It was at that point I gave up. TV freezing, About 10 mbs on a 20mbs link, three V+ boxes replaced, a rewire, told I had to take two STBs when I only wanted one, a cable install that damaged my house (VM ended up paying towards the repairs). Much more as well. it was then I gave up.

I would love to have a 50mb Internet connection, but am genuinely scared of what VM will do. I don't want to have to sign for a new one year or eighteen month contract either. I am willing to pay for the increased speed, but I really, really want it to work straight away, and not have to struggle and fight with VM to get what I am paying for.

I use the Internet for data transfer, software downloads (e.g. OS X Lion) and upgrades, for YouTube, for learning (e.g. The new Final Cut Pro) by watching videos, for watching programmes on mathematics, for forums, for modifying a website and for emailing and uploading photographs. 10 mbs should do that, but doesn't.

Re: Vmng300
 

Of course that requires that Virgin hold a vaild e-mail address that people check. Up till recently that hasn't been the case

---------- Post added at 09:28 ---------- Previous post was at 09:27 ----------

Existing Customer News is at http://my.virginmedia.com and the 'Customer News' section

Well then

OS X is fully supported to the same level as Windows as far as I'm aware e.g:

Connecting wirelessly to the Virgin Media Hub/Super Hub on Mac OS X

Re: Vmng300
 

BenMcr,

Thanks for replying and thanks for the links.

Those letters... Send me spam and it will get binned. Send me an incomprehensible letter with lots of spam and it will get binned. Send me a clear concise letter, with no management speak and it will be read. I am sick and tired of management talk and sales pitches where complete paragraphs contain null data and are completely meaningless. I get enough of that at work.

As for the web site; well. I always tell people to look at the Reuters web site for a shining example of clarity and ease of use. When it comes to Flash, get rid of it. My slow 10mbs (supposedly) connection can't cope with it.

Here's a question for you. Would I be able to upgrade to 30mbs without having to sign a new contract? I don't think I am willing to be tied to VM any more, and am happy that my contract ended years ago, and am able to terminate VM with 30 days notice. Not that I have actually done that yet, in all those years, it just gives me some comfort to know that I can.

Just been to the customer news link. As VM are keen to tell me I am not the account holder, even though I am, I can't see any details.

Re: Vmng300
 

If you upgrade to 30Mb it will include a 12 month contract which is completely normal so it is your choice.

Re: Vmng300
 

That's not true, it's available to view without you even having to log in

---------- Post added at 10:49 ---------- Previous post was at 10:47 ----------

If you require new equipment i.e a SuperHub, then no. If you already have a SuperHub (or activated VMNG300) then yes.

Re: Vmng300
 

Masque,

Thanks for replying. I shall have to seriously, seriously think that one through. Even though, in all likely hood, I will still be with Virgin Media in one years time, I really do not like using them. Eleven years with Virgin Media have proven to me how really, really bad a customer experience it is. The ability of being able to terminate my VM provision with twenty eight days notice is something I do not dismiss lightly.

If Virgin Media were to offer to upgrade me (I wouldn't even expect the six months at a lower cost) whilst not forcing me to sign a contract I would go for it.

Unfortunately the same extremely poor service can be said for every other Internet provider in the UK.

---------- Post added at 11:04 ---------- Previous post was at 10:58 ----------

BenMcR,

Sorry you are correct. The link you gave me sent me to a page that told me to log on, and wouldn't let me. I missed the link at the top which took me to customer news

I have one of the NTL: 250. Modems. A little blue thing.