Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well it's fibre to a cabinet but not necessarily to the one you are connected to which FTTC always is.

Cable has always been called cable sfaik and FTTC almost invariably refers to the BT product which BT Retail market as Infinity.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My Sky LLU Unlimited offering, although I get about 6Mb down and 1Mb Up, plus I've had it put on fastpath to help the ping a wee bit.

http://www.thinkbroadband.com/ping/s...20-10-2011.png

Note the little spikes are where I have actually been using it for light surfing, gaming etc not much else.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Mine's gotten worse over the past few days. :/

http://www.thinkbroadband.com/ping/s...20-10-2011.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Virgin's network is Fibre To The Node - there can be, and often are, intermediate cabinets amplifying the signal the coaxial cable carries.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Well I have had my connection fixed and this is what i have been left with!

My Broadband Ping

The ceo's office is just as useless, they phoned me to get this sorted and they did but promised me a follow up call 2 days ago. Still waiting best not hold my breath. Im still just within my 28 days so a cancelation is in order. I cant beleive the hassle this move to vm has caused. 5 days holiday wasted for nothing, now i bet ill have to pay a reconnection back to sky.
Can anyone get me a phone number to the ceo's office or any other advice, given up with vm support forums.
This connection is not good enough for gaming

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

What was done to fix it exactly

Looks pretty mullered to me

---------- Post added at 14:37 ---------- Previous post was at 14:35 ----------

All you want to find out is, is it high utilisation in your area. If so bail now before it get's ugly would be my advice.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

They did a repull on the coax and tbh its improved alot but its still very poor. How can i find out about utilisation in my area because cs wont tell me anything.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Just ring it in as a fault and ask them to check utilisation for you (upstream and downstream), but wait till your connection is in the crapper (peak time) or whenever you are having problem's. (check your TBB Ping Monitor for clarification on time's when it's been particularly bad.)

I've always found the CEO's office to be pretty decent and in the past have been able to check utilisation over the previous 3 days or so.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Booked in another fault and they have said there is not a utilisation issue in my area. I have noticed that my ip address changes everytime i reboot my modem. Surely this is pointing to a utilisation problem.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Try setting up your TBB monitor again making sure your using the correct IP address.

I can't comment on the IP changes as I don't know why it would keep changing, AFAIK Virgin's IP's are dynamic and generally don't change that often.

Maybe some our Guru's can comment.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Here's my mates up to 8MB Sky ADSL


http://www.thinkbroadband.com/ping/s...07-11-2011.png



Why can't VM get the jitter like this?????

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Definitely one for Ignition!
He enjoys my little "pseudo technical giggle factors", so not to disappoint here's 2 wild hypotheses:

1. DHCP pool is set too low AND lease too short.
OR
2. Static/Passive load balancing is changing linecards to different DHCP scope (which touches on utilisation issue)

;)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

1. Maybe
2. Nah, all line cards have access to all scopes, the scopes are hosted on virtual bundle interfaces not mapped to hardware line cards.

:)

I'd be interested in seeing what the CPE being used is, if it's a Superhub in router mode the plot thickens.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2011/11/31.png

Noticed my ping test results have gone to grade B since moving onto 100meg.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I'd like an appraisal of this chart please.....

http://www.thinkbroadband.com/ping/s...21-11-2011.png

I noticed that following an outage my channels and IP had changed so asked on the community forum if the original fault report still stood and got the following response
To my eye it still looks pretty poor (the period around 10pm can be ignored as I was downloading somehing then).

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

that chart to me looks worse than your previous, what are speeds like now?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Speeds are pretty much spot on for 10Mbps

https://www.cableforum.co.uk/images/...2011/11/16.png

Pingtest.net rates it as A but considering MK is only 15miles away to my mind the ping is poor as is the jitter.

http://www.pingtest.net/result/50995504.png

Fortunately I'm not a gamer but I do have a VOIP phone

If this is how things look after a congested area has been resegmented then the sooner I can get Infinity the better. I'll wait to see how things look after the new traffic management regime has been in place a while but there is no chance I'll be upgrading that 10Mbps and may take my chances on ADSL again if Infinity doesn't get a proper date soon.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

You'll be getting to MK via London and wherever else, geographical distance isn't really a guide.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

funny enough I was going to namesco via manchester earlier, hence the slower speeds than maidenhead.

Ignition any comments on my slow 20 hours a day downloads?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yes of course - I was being naive.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/m...7e8ed22244.png

What can be done about all this Jitter and Upload spikes, I play MW3 and it uses P2P hosting in multiplayer games. It doesn't effect me much but everyone that I play with has a terrible time.

cpc18-seve20-2-0-custxx.xx-3.cable.virginmedia.com

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Could anyone take a look at mine? My Broadband Ping

http://www.thinkbroadband.com/ping/s...23-11-2011.png

I had scheduled my usenet downloads over night between 23:59 and they completed at 01:00 according my to my own Tomato bandwidth logs. Here's my usage for the last 24 hours on my router:

https://www.cableforum.co.uk/images/local/2011/11/8.png

It seems odd that the usage patterns don't align. I can confirm my router time settings are correct.

Seems pretty poor!

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thought i would share mine running on VMNG300 and Buffalo Infiniti N Router. My online gaming has been poor for months now and had a tech out the other day who tightened some screws on the splitter then left.

http://www.thinkbroadband.com/ping/s...23-11-2011.png


This one is from the day the tech came. The first red spike is when he unplugged the router and the second and third is when the 'area manager' called me and had me running some tests.

http://www.thinkbroadband.com/ping/s...21-11-2011.png

Said person told me my connection was "perfect" and there is no over utilisation on the line and also no noise. Sorry but to say its "perfect" is not something i would agree with.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

sadly VMs defenition of over utilised is different to what me and you may think is over utilised.

your graphs look ok, you havent posted how speed is performing.

your gaming performance could also be down to transit/peering issues which seem to be getting more frequent or the traffic management getting it wrong as well.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My speeds are all fine to be honest , well on the PC anyway

https://www.cableforum.co.uk/images/local/2011/11/7.png

http://www.pingtest.net/result/51105844.png

Only when gaming do i have the issues. All my ports are forwarded etc so im at a loss as to whats causing the issue. Some days i have hardly any packet loss and other days its through the roof. Its the wildly ranging variances on the line that confuses me. That first graph is probably one of the best i have had so will just need to monitor the situation over the coming days.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2011/12/73.png

I decided to start running this. Excuse the first red chunk that was the superhub not responding to the pings even though the option was turned on. I noticed I had a port forward set up, removed it but no change. I then rebooted it and all is fine. Second (tiny) red section just after 2pm was a power outage. The evening packet loss and the spike just before 10pm look kinda dodgy but not too bad.

30Mb.

http://www.pingtest.net/result/51701143.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

VM recognised my connection was overutilised and gave an estimated fix time 3 months ahead (end of January) so I downgraded from 50 to 10. Just over a week ago there was a three hour outage which was published on the faults page. When the connection was restored I was on a different CMTS and my upstream power level had changed significantly. I noticed that the TBB graph still looked poor and asked if the fault number still applied. The first tech to respond said

The follow up (after prompting) said
The current graph from yesterday when my connection was hardly used at all is

http://www.kwikbreaks.webspace.virgi...m/vm_graph.png

Now this still looks poor to me. My suspicion is that they used a fault to swap a few users to a different CMTS leaving two marginal rather than splitting the original area onto a new node (or whatever they are called) leaving two in good shape.

So do I risk asking for a speed upgrade again or not? I'm not paying for 30 if I only get 10 or so at peak times. It doesn't look worthwhile to me TBH. If I have to stay on 10Mbps I may as well quit for ADSL now as I know that will be better.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

^^ TBH I'd say wait, upgrading is not worth the money with the current quality in your area.

I know when I was on 20Mb and we were getting like 3Mb in the evening, I raised my concern on the newsgroups (as was the way to do it then) and they said it was definitely a utilization issue. within a couple of weeks our connection was stable again as they moved us (and I presume others too) onto a brand new UBR. Our connection has been stable ever since and we moved to 30Mb earlier this year. I have to say for us VM have been very good with sorting any problems we've had.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

kwikbreaks what you have reported is quite disturbing. I have long suspected the vast majority of "congestion relief" is simply moving users around like musical chairs but of course its always just been that, a educated guess. So you had a active fault ticket, you got moved, you have what looks like still a rough tbb graph, and now the fault ticket has simply vanished with no reason?

I want you to upgrade as I am obviously curious how fast it will go as ultimately speed is the only measurement that will get VMs attention, bad latency and jitter probably wont.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Chrysalis - you can read the community thread that documents the history of this here - http://community.virginmedia.com/t5/.../773141#M81219

I'm now not sure what to do. Given the HR Dis fault on the phone line which I imagine will remain the same if I get it reconnected I face weeks of hassle if I move to ADSL. I need to keep the Vonage VOIP til April sometime anyhow or pay a disconnection charge. Infinity isn't scheduled until December 2012 and of course I've no guarantee that my cab would be upgraded anyway. I would like faster than 10Mbps so I may just risk an upgrade to 30 unless they try on the £30 activation charge which I certainly won't be paying as all it needs is a config change.

There is some upstream congestion evident even at 10am on a Sunday...

https://www.cableforum.co.uk/images/...2011/12/60.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Shame about upstream congestion... I think I've mentioned it before but I'd gladly take a lesser download speed to have a symmetrical upload speed (i.e. 20Mb for both).

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thanks for the link.

if your only alternative is adsl it makes the choice hard I agree. eg. my alternative is 4-5mbit adsl stable or 6mbitish unstable which VM still clearly beats, FTTx is not even planned for my area no date nada. However if FTTx is available I would be off like a shot. All user's reports i have seen suggest the % of BT customers with significant problems on FTTC is extremely low.

I got confirmation of downstream congestion and my last 24 hours graph suggests I also have very high upstream utilisation as well. I didnt notice it as I wasnt using my pc during that time so was just luck.

Complaing to CISAS may get you somewhere but you have to wait 8 weeks afterl your original complaint date has passed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

It's pretty much there all the time so to my mind has to be torrents...
https://www.cableforum.co.uk/images/...2011/12/70.png
No point publishing my monitor right now as I had some stuff downloading overnight.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

so you not able to max out your upstream on the bottom tier.

I cant at 7.18am.

https://www.cableforum.co.uk/images/...2011/12/69.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Funny that, your services say 30meg and your speedtest says 31 .....

:rolleyes:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

VM give you around 33mbit i believe to allow for overheads.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Hmm.

# Host Sent Recvd Best Avg Worst
1 thinkbroadband-gw2.core-rs2.thdo.ncuk.net 15 15 0ms 3ms 11ms
2 gi4-3-10-star1.bdr-rt1.thn.ncuk.net 15 15 0ms 0ms 4ms
3 gi4-47-10-star1.bdr-rt3.thdo.ncuk.net 15 15 0ms 4ms 49ms
4 linx-gw2.router.ntli.net 15 15 0ms 1ms 4ms
5 brnt-tmr-1-as0-0.network.virginmedia.net 15 15 1ms 2ms 26ms
6 brnt-bb-1b-ae5-0.network.virginmedia.net 14 15 1ms 11ms 76ms
7 brnt-bb-1a-ae0-0.network.virginmedia.net 15 15 1ms 3ms 23ms
9 mort-geam-1a-tenge71.network.virginmedia.net 15 15 15ms 21ms 60ms
10 mort-cmts-06-gigaether-151.network.virginmedia.net 15 15 17ms 19ms 21ms
11 cpc8-mort6-2-0-custx.croy.cable.virginmedia.com 14 15 23ms 32ms 41ms

Hop 8 should be Croydon, congestion between Croydon and Brentford - excellent.

traceroute to 80.249.99.123 (80.249.99.123), 30 hops max, 40 byte packets

1 cpc8-mort6-2-0-gw.croy.cable.virginmedia.com (82.43.108.1) 9.369 ms 21.926 ms 7.658 ms
2 mort-geam-1a-ge115.network.virginmedia.net (81.96.225.25) 7.463 ms 9.002 ms 8.465 ms
3 croy-core-1b-tenge81-490.network.virginmedia.net (62.30.242.57) 10.952 ms 20.364 ms 13.510 ms
4 croy-core-1a-v99.network.virginmedia.net (195.182.179.57) 8.920 ms 7.863 ms 7.730 ms
5 brnt-bb-1a-ae2-0.network.virginmedia.net (195.182.178.82) 31.984 ms 35.280 ms 32.014 ms
6 brnt-bb-1b-ae0-0.network.virginmedia.net (213.105.174.226) 39.494 ms 40.668 ms 28.906 ms
7 brnt-tmr-1-ae5-0.network.virginmedia.net (213.105.159.50) 28.072 ms 29.007 ms 32.182 ms
8 telc-ic-1-as0-0.network.virginmedia.net (62.253.185.74) 26.099 ms 26.781 ms 29.373 ms
9 linx-gw1.thdo.ncuk.net (195.66.226.240) 38.386 ms 39.034 ms 32.961 ms
10 gi0-24-10-star1.core-rs2.thdo.ncuk.net (80.249.97.9) 34.847 ms 30.883 ms 32.012 ms
11 speedtest1.thinkbroadband.com (80.249.99.123) 28.560 ms 32.360 ms 28.443 ms

Trace complete

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

clever boy.

but I am reffering to the upload which maxes out at around 3.1.

Whilst I pay for 3meg upload and not 3.1, I am not impressed there is congestion at that time of day.

Maybe you want to see a 7pm speedtest?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Mines pretty much spot on this morning (max up I've seen is 1.03)

https://www.cableforum.co.uk/images/...2011/12/68.png

I can only assume that the local torrent freak has temporarily stopped seeding or that everybody is bored with the current movie stash.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Thank you :D

No thanks, seen plenty of those and heard all about it already, just while i've been browsing the site.

If your service is that bad and you are that unhappy why don't you just look for another provider or better still moan to Virgin Media instead of on here, which is going to get you nowhere at all.

Do you work nights?

Just wondering as i find it a bit odd that if you worked during the day you'd be up at 7am running a speedtest on your broadband connection. I don't know about you, but the last thing on my mind at that time of day is running a speedtest or even for that matter turning my computer on! Getting ready for work is all i'm interested in at that time of the morning ;)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

100Mb connection. My 50Mb graph stopped recording on 100Mb installation day.

https://www.cableforum.co.uk/images/...2012/01/34.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

because the competition is even worse.

competition doesnt work too well when all options are of poor quality dont you think?

VM are the only cable provider in my area, adsl is aweful here.

I work from home whatever hours that may be varies. Just because you getting ready for work at that time does that mean service quality doesnt matter then?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Your IP would have changed an the TBB monitor has no mechanism to track that.

---------- Post added at 06:30 ---------- Previous post was at 06:22 ----------

I have a machine that works 24/7 so a quick email check is easy during my ready-for-work ritual. Since my VM connection went to pot I also take a quick look at the TBB graph and run a speedcheck. I want to know if it would be worth moving back up from 10Mbps again. It isn't. Looks like the torrent freaks porn stash is being topped up again...

https://www.cableforum.co.uk/images/...2011/12/67.png

Is there any way to publish a current static TBB chart without copying it to webspace - I've noticed that the current snapshot is always live.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

kwikbreaks you can share a daily snapshot link which will be a midnight to midnight graph for that day.

or download the image to your pc and then upload it to the forum.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

The snapshots of the current day appear to be live graphs rather than a fixed snapshot. I noticed that when publishing one and mentioning some specific feature but when I saw the post a few days later it was a current snapsot again.

I didn't know it was possible to upload images to the forum - I've uploaded them to VM webspace and linked to there in the past but that's long winded. I'll checkout the forum option next time I want to publish one. Speedtests are currently showing downstream well within acceptable limits for 10Mbps but most of the time the upstream is falling short of what it can do when it isn't congested. The TBB monitor is looking worse and worse.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That's right. The snapshot is for that day, so it will be live right up until midnight and then it becomes static.

If you use a live graph then it will always show the current state of play, no matter the day it was taken on.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yep it will seem live at first but will stop at midnight, or if a previous day it wont be moving at all.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Here's an uploaded image then (I still don't see how to upload to the forum). My connection was virtually unused over this time period - according to the Tomato bandwidth stats < 100MB down and 150MB up.

Nothing remarkable other than this is less than a month after a supposed node split...

http://www.kwikbreaks.webspace.virgi...B_20111209.png

I do get pretty consistent download speeds on 10Mbps but upstream frequently doesn't hit maximum even at silly o'clock

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...10-12-2011.png

How does this look, been like this a few weeks now since my download channels increase to 5.
Using superhub stats from hub below

Downstream

Locked QAM256 142 55616000 Kbits/sec 451000000 Hz 4.7 dBmV 42.7 dB Hybrid
Locked QAM256 140 55616000 Kbits/sec 435000000 Hz 4.4 dBmV 42.6 dB Hybrid
Locked QAM256 141 55616000 Kbits/sec 443000000 Hz 4.3 dBmV 43.0 dB Hybrid
Locked QAM256 143 55616000 Kbits/sec 459000000 Hz 4.6 dBmV 42.5 dB Hybrid
Locked QAM256 144 55616000 Kbits/sec 467000000 Hz 3.7 dBmV 42.3 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream

Locked ATDMA 49 20480 Kbits/sec 27400000 Hz 41.8 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Last couple of weeks had really bad pings online and Virgin sent round an engineer who put an attenuator on the end of the cable to correct the too strong signal and that works but in the evening the connection gets horrible and they say nothing is wrong. :(

Here's my ping monitor
https://www.cableforum.co.uk/images/...2011/12/63.png

Cambridge - Trumpington CB2

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

VM either lie about utilisation or their thresholds need reviewing, as clearly the method they determine if utilisation is acceptable is not adequate.

I have 3 attenuators, I have toyed around with my power levels from as low as about -5 up to about +12. The entire range has no noticeable affect on jitter, the only affect it seems to have is on T3 timeouts and on throughput, higher speeds seem easier to achieve when the power level is higher.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2011/12/61.png

Mine today just above 1/10th speed.

Also here.

http://community.virginmedia.com/t5/...ght/false#M777

My fault mysteriously vanished, coincidence?

A new one raised now.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I've decided on my course of action now - sit out my wait for Infinity on 10Mbps. I will leave VM as soon as I can regardless of what happens in the interim (speed doubling, tripling, or even rising to Gigabit+ and/or prices falling to £5 a month) as so far as I'm concerned they have now clearly shown that marketing is king and customers come nowhere.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

here is mine ;)

http://www.thinkbroadband.com/ping/s...11-12-2011.png

weirdly thinkbroband always says i have 10mb conenction never 50mb but other speed test site report it closer to 50mb

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I agree it is complete idiocy and a lack of responsibility what they doing.

Oddly enough latency remains tolerable, even with this congestion I got now ssh is ok to use. However browsing is noticebly slow, iplayer doesnt work, youtube is poor, downloading is painful, even streaming radio doesnt work properly.

VMs congestion relief I expect to be some form of drip feed, maybe an extra downstream channel for a massive whopping 25% upgrade, or a reseg with an existing neighboured heavily utilised port. Whilst the reality is many multiples of existing capacity need to be added to my port. I honestly feel when they do congestion relief they dont do any real assessment or monitor the effect of what they do, they rather seem to have a set procedure which they carry out eg. moving users to another segment even if that segment has no spare capacity. Its already clear they dont do any proactive monitoring and upgrades by the number of posts on their forums that tech support staff have to start upgrade work based on customer feedback.

All in all I have approx 8 years of experience with ntl (VM) now. The vast majority of those 8 years has been under at least moderate congestion. To me its a chronic problem they have. Both my sisters have congestion as well, both in different areas, so all 3 of us on different segments to each other. Granted their's isnt as severe as mine but is bad enough to be what I consider excessive.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

My exchange is now FE status

Future exchange with no estimated date other than the year which is 2012

So which will come first.

Infinity, or congestion relief (proper relief).

I will be off as soon as available. So maybe the planned congestion relief is do nothing and speeds will improve when there is mass emigration to FTTC.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I really never thought that the day would come when I'd be keen to take a BT broadband product but with a duff phone line and oversubscribed VM area the only light at the end of the tunnel for me is Infinity - still showing as due December 2012. It will be just my luck if the duff joint causing my ADSL problems lies in the bit between my local cabinet and the house.

http://www.kwikbreaks.webspace.virgi...om/tbb1212.png

Another light use 24 hours - 189MB down 195MB up

The thing that amazes me after seeing some of these graphs is that folks seem to stick it out despite what must surely be abysmal performance.

Upstream congestion present..

https://www.cableforum.co.uk/images/...2011/12/57.png

---------- Post added at 13:47 ---------- Previous post was at 13:28 ----------

That will certainly happen but I suspect Traffic Management Mark II is what they'll be pinning their hopes on. It's virtually guaranteed that if it actually works it will cause a lot more complaints than the wretched Superhub ever did. If it doesn't work then I can't see the shareholders wanting to put the sort of investment in place that the marketing department are making necessary.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Something interesting going on on my Sky ADSL 2+ line, either I've been put on fastpath (as requested), or the IP addy has been renewed and I'm now looking at someone else's line.

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Kwikbreaks thats my concern also, as when I cancelled adsl I still had issues on the line. My opinion was tho the duff part was not local to me. I also had a neighbour who had some interfering equipment who has now luckily moved out tho. I am hoping that the cable run to the cabinet will be short enough that there will be excessive signal strength to buffer such issues if they still exist. However thats less likely now that BT are planning to bump speeds form 40 to 80mbit meaning the line will likely be running to limit.

---------- Post added at 15:56 ---------- Previous post was at 15:55 ----------

that still looks way too high for fast path. Also unless sky have changed policy they wont do fast path, instead they have a gamers profile which is a low interleaving depth.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Iv'e just come off (a few days ago) a "gamers profile" because it was crapper than the crap in crapsville. I'm at the end of a long line so even when I was on FP it looked similar to the above dude.

Your quite right about Sky and fastpath, as I was told they don't do it, but given the ammount of complaining I've done, I thought they may have made an exception. :D

---------- Post added at 16:06 ---------- Previous post was at 16:05 ----------

It's probably just an IP swap

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Confirmed it to be an IP change, as someone at Sky has decided to put me back on a gamer profile and back on DLM :rolleyes: ah well let's see what the next 10 days have install for me, but oddly enough I had some of the best gaming ever last night even though my line speed was down to just 2Mbps downstream and 0.4Mbps Up :confused:.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

This is what my graph on 100mb looks like 99% of the time :)

Super Hub in modem only mode connected to a WNDR3700 router.

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

http://www.thinkbroadband.com/ping/s...14-12-2011.png

Huge improvement over the last few graphs I've posted on here.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

That's probably the best TBB result I've ever seen on a VM line, it must be nice when you can get it that good.

Just out of curiosity what area are you from,,,,,,,,

Oh and would you like a neighbour :D

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

VM sales guys not performing well in your area I See.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Miaow.....

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

here is my lastest one

https://www.cableforum.co.uk/images/...2011/12/50.png

that some packet lost at 2am generally it rock solid then

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I am from a village called Tonna in South Wales, around 3 miles from the Neath exchange.

My Internet usually very reliable around here.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yeah as expected, low population area.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

[img]Download Failed (1)[/img]

Still seem to be working great here.

The spikes every hour are the Sam knows box testing

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

https://www.cableforum.co.uk/images/...2011/12/31.png

same old ,same old, unless for gaming

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

does your samknows test every hour?

mine only tests every 6 hours and then only every hour between 6pm and midnight.

so 4am 10am then 4pm and 6pm to midnight hourly.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

For the past week or so my connection in Shepherd's Bush has been horrendous.

Setup the Think Broadband test last night and just clocked that I can watch the progress from work.

Here is my graph so far:

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yep, it's bad alright

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I can't make up my mind.

Does that make me feel a bit better about the state of my connection or nervous having seen just how bad VM will let congestion become and still do Jack about fixing it?

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Both ;)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Spoke to first line support and have had £30 credit applied.

The issue over utilisation problem should be getting fixed on 10th January.

Guess I'll sit tight and wait for then.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Mine does every hour as well.

https://www.cableforum.co.uk/images/local/2012/05/9.png

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Yep mine tests every hour, always has done.

See attached pics.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

hmm interesting.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Another colourful day in NN4

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Not as colourful as mine!

[img]Download Failed (1)[/img]

:(

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Gawd guys i feel like one of the few that seam to be lucky with low latency :erm:

[img]Download Failed (1)[/img]

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Indeed yours is a wonder to behold and a testament to the ability of VM to ignore problems and hope they'll go away.

How long will it be before you do go away as I'm sure I could sell you a rubber coupling modem linking to my own connection which would perform better than you're getting now.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I've never had a problem until two weeks ago when I noticed that Google Listen on my phone wasn't downloading the Football Weekly podcast anymore.

I'd seen this thread gradually growing page by page but never opened it. Had a look earlier this week and then setup the Think Broadband test.

I didn't expect to find such a miserable state of affairs but the £30 credit makes up for it a little.

I can still browse the web and that's all I really need. I'm much more frustrated by the crap tivo BBC red button service.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

mine has calmed down the last 3 days or so.

Which has got me wondering after all the discussion of node sizes.

I am about 30-40 streets away from a student area, which is got to be at least a few thousand properties, if I am on the same segment then how big is the segment? As student areas would calm down at christmas.

---------- Post added at 17:39 ---------- Previous post was at 17:38 ----------

Sales guy probably got sacked in your area :) looks like they just sold a few connections.

you in a village?

---------- Post added at 17:40 ---------- Previous post was at 17:39 ----------

that sort of graph really should be seeing VM get a legal slapping. Clearly not fit for purpose.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

lol i am in Glasgow m8...a rather large village :p:

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I thought that the point of most contention was the tiny local pipes (ie by node) serving a couple of hundred modems rather than the segment which I took to be a complete CMTS housing lord only knows how many line cards each of which was a local node and so serving a few thousand modems and fed by one or more gigabit fibres but it may well be that I've got it all wrong.

Whatever the naming conventions IMO VM have seriously screwed up by selling 100/10Mbps on shared 200/18Mbps pipes and it's that which is leading to the explosion in complaints on the community forum.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

I want that one :D

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Still not brilliant but at least speedtests have shown no upstream congestion the last few off peak times I've tried them.

I suspect any local gamers won't be impressed though.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yeah thats quite bad.

I have had full speed every time I have used it since about monday. My graphs also look significantly better since then.

This has coincided with what is typically the student holiday season even tho no students around here or at least should be very little.

No sign of work been done outages etc. so I expect come the new year it will revert to slow again.

http://www.thinkbroadband.com/ping/s...21-12-2011.png

---------- Post added at 10:35 ---------- Previous post was at 10:29 ----------

sales guy done poor job then :)

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

Of course now I'm only 10/1Mbps it has to get pretty bad before I see speed reductions if things work how I think they do. I'm just going to sit things out on this package now pretty much for sure as Infinity has been brought forward by 6 months now.

Who knows 7 months from now I might be berating BT and hankering on returning to VM.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

yep as far as I know there is no priority given to higher tier customers under congestion so a 100mbit customer could be seeing 11mbit speeds a near 90% drop whilst a 10mbit customer could still see full speed.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

What a terrible shame :)

I spotted I couldn't logmein to home today and was rather hoping that this outage like the last signalled a node split. No such luck it just signalled an outage - at least it wasn't a dipstick engineer swapping the tap to some other random one this time though which is a minor consolation.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

that outage may still have been reseg work, but you still on the original segment.

Re: Think Broadband Ping Monitor Results (POST YOURS)
 

connection going to hell again here.