Re: 20 Mb/s to 30Mb/s free upgrade
 

XL 30Mb stand alone without virgin phone will cost £28.50 per month ? With virgin phone line with UW the price will be £31.49 plus activation charge £30.00

L 10Mb will increase from £20.25 to £21.00 stand alone without virgin phone and the price with virgin phone line with UW will be go up to £26.49 (no activation charge)

UW = Unimited Weekend Calls

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just wait for the official press release and you shall find out.

Re: 20 Mb/s to 30Mb/s free upgrade
 

The price are correct above!

Re: 20 Mb/s to 30Mb/s free upgrade
 

That's not all though. If you are a recent install of 20mb with a superhub already then you won't need to pay the £30 charge afaik.

Re: 20 Mb/s to 30Mb/s free upgrade
 

No not true, no matter if you are 20Mb or still have superhub, still have to pay activation charge £30.00. Virgin want money just like activation one off charge for 30Mb, 50Mb and 100Mb.

Re: 20 Mb/s to 30Mb/s free upgrade
 

You edited your post as that's not what it said when I replied to it.

---------- Post added at 01:59 ---------- Previous post was at 01:56 ----------

Not true, vm are replacing 20 with 30 so there will be an auto uplift to 30 for those with superhubs and already on 20. The £30 is to send out a superhub.

Re: 20 Mb/s to 30Mb/s free upgrade
 

why are people posting about it still says 20Mb on the website? Do you think VM staff are waiting till it hits 12am then quickly update the website to state 30Mb, you people make me laugh.
Be happy with what you have, you signed up and pay for 20Mb so don't expect more, be happy *IF* they upgrade you to 30Mb.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Where the hell did you get all that rubbish from.

Re: 20 Mb/s to 30Mb/s free upgrade
 

on virgin media website, if you click add and the price is now showing LIVE of 30Mb there!

Re: 20 Mb/s to 30Mb/s free upgrade
 

i don't see any of these prices quoted on VM website, could you post a link?

---------- Post added at 02:15 ---------- Previous post was at 02:12 ----------

Here is some information just posted today.

http://www.t3.com/news/virgin-media-...to-30mb?=52987

But if you don’t want to upgrade from your 20Mb, you don’t have to. “It’s completely optional,” Asam Ahmad, head of Consumer Relations at Virgin Media, told us. So you won’t have to pay the £30 fee if you’re still strapped for cash post-Christmas.

Re: 20 Mb/s to 30Mb/s free upgrade
 

There u go: http://shop.virginmedia.com/build-your-bundle http://s3.postimage.org/8q0x2m3sw/Untitled.jpg

Re: 20 Mb/s to 30Mb/s free upgrade
 

yeah i just saw, thanks. Theres lots of information to clear some rumours on other websites

http://news.google.co.uk/news/more?h...ed=0CCgQqgIwAA

Re: 20 Mb/s to 30Mb/s free upgrade
 

I suppose no-one's noticed the £40 one off charge. Not surprised as it brings it in ine with 50Mb and 100Mb activation charge.

Wonder how those who jumped the gun will get on?

That said it is a new customer charge (just checked the bundle builder myself), take the phone as well and no activation charge.

I can't check what it would be as an existing customer as it is not an upgrade for me and the bundle builder does not show a downgrade (I'm 50Mb).

So Helmutcheese. ATM 30Mb is only live for new customers unless of course you can find an upgrade page soon.

Re: 20 Mb/s to 30Mb/s free upgrade
 

There has been the £40 charge for some time now i signed up 2 weeks ago and there was the £40 charge there, if you add phoneline (which i did) you get the £40 charge removed and also get the 6 months offer.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Was supposed to be £30 + waived £40 if any problems arise and engineer needs to come out !

No jumping gun as no upgrades were processed and are to be done on 1st Feb via a call back to all who ordered it the night it went up by mistake.

I am stating what CS told me in response to me calling them after they mailed, I am not saying they could be full of BS.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I for one, ain't willing to pay one off £40 (no chance virgin media)

Re: 20 Mb/s to 30Mb/s free upgrade
 

You already pay for 50MB so why would you drop down.

If you have 50 and call to drop to 30 I am sure there wouldn't be an admin charge as you have the superhub already and 30 is the standard speed now for XL.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Not sure this is relevent to this post but would like opinion we are still listed on large internet aswell as phone and xl tv for the internet part we are charged £25.00 and have been for years we do get a loyalty discount however would like opinions please

Re: 20 Mb/s to 30Mb/s free upgrade
 

That screenshot looks like it's for a brand new installation, and if you change up the bundle to include another service the £40 is dropped. ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

You need to ask VM's loyalty department (retentions) not us.

http://www.t3.com/news/virgin-media-...to-30mb?=52987
Haha, T3... You fail. [Edit] Double fail.

Oh, and it looks the press release(s) were embargoed until 12:01am today, not 01:00 but regardless. Looks like VM's got automated systems for updating offers in their shop by date but not on the main website... We may need to wait until the press staff wake up before a direct announcement/update is made, but it's already clear the official annoucement date is today.

Re: 20 Mb/s to 30Mb/s free upgrade
 

What the phone number for loyalty department ?

Re: 20 Mb/s to 30Mb/s free upgrade
 

150. Same as everything else other than technical support.

Re: 20 Mb/s to 30Mb/s free upgrade
 

It now LIVE on website just now: http://shop.virginmedia.com/broadband/up-to-30mb.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

Still in the process of being edited. Maybe they actually paid one of their web editors to stay up overnight for this? Either that, or whoever made that page was clearly not paying attention...

All on the same page >_>

[Edit]
Hah, they actually *have* someone awake, editing the page at 4am. Those two things were literally removed and fixed in the last two minutes.

[Edit2]
Now he/she left the page with nothing but a "<" on it.

[Edit3]
This could explain why VM screwed up my introductory offer when I signed up, and refused to admit it ever existed in the first place until I showed them a saved copy. They actually have people editing live pages in real-time who occasionally save it in a half-finished state...

Tsk tsk!

---------- Post added at 04:15 ---------- Previous post was at 04:07 ----------

Oh, and the offer's been changed again, now there's no £40 charge for installation anymore, even if you only take BB on it's own. Except the build-a-bundle system hasn't been updated and still tries to charge you.

C'mon VM, get a damn automated CMS already.

Re: 20 Mb/s to 30Mb/s free upgrade
 

^^ I agree with that, The page should have already been created and set to come online at a specific time through a CMS. not editing a web page in place which would be likely to cause confusion. Just be happy they done it in the early hours :p:

Hopefully the "free" £30 upgrade offer will be brought back today also

Re: 20 Mb/s to 30Mb/s free upgrade
 

Its only causing confusion for the people sitting there refreshing it at stupid o'clock .. tsk tsk ..

Re: 20 Mb/s to 30Mb/s free upgrade
 

And everyone who saw the 30mb upgrade page the first time round when it was accidentally leaked, which was like, half the country.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yeah, that was terrible, VM getting all that free advertisement of their new tier .. Shame on who ever did that ..:rolleyes:

Re: 20 Mb/s to 30Mb/s free upgrade
 

No mention of a process to upgrade from 20MB to 30MB on that page yet though, or perhaps Im looking in the wrong place?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Anyone got the link for current XL customers to upgrade.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I think you will find that very few people even heard of the error last week as not a single caller has mentioned it while speaking to me.

Re: 20 Mb/s to 30Mb/s free upgrade
 

VM's press people need to get out of bed earlier! Most companies release press releases at 7am.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Press releases that have implications for the City go out at 7am so they are available when the exchange opens. I think you'll find that consumer news releases go out at any and all times of the day.

It's doubtful that this ranks highly enough as a product launch to be on the 'must go out at 7am' critical list. I can't see it having any measurable impact on the share price. In any case, Virgin Media's primary listing isn't in London, it's in New York, so I would assume their critical time of day for price-sensitive announcements would be nearer lunchtime to coincide with the opening of the markets over there.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Well, I think they're slack. They've already updated their web page for new customers, so that was critical for it to be updated early. I just want to know the new traffic management rate.:)

Re: 20 Mb/s to 30Mb/s free upgrade
 

So how do we upgrade? over the phone?

Re: 20 Mb/s to 30Mb/s free upgrade
 

.....we're waiting to find out.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just been on the phone. They said if I go to 30Mb my bill will increase by about £33!

Re: 20 Mb/s to 30Mb/s free upgrade
 

That doesn't sound right. There are price rises coming on the 1st April and what with the VAT increase kicking in now, that's a double rise. But that seems excessive! Just wait for the press release.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yeah it was offshore he said I would be entering a new contract and my service price (retail rates XLBB XLTV, XL Phone for £33) would double if I added 30Mb. It has to be wrong because for £42pm I can get 50mb added.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just looked at the traffic management policy for 30Mb and it seems very generous

https://www.cableforum.co.uk/images/...011/02/136.jpg

Re: 20 Mb/s to 30Mb/s free upgrade
 

...thank you.:) A 7.5mb unlimited service, for the price, is pretty good going.

Re: 20 Mb/s to 30Mb/s free upgrade
 

That's a nice STM.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I've just been on the phone to Customer Services to upgrade from 20Mb to 30Mb.

He told me it is a one off charge of £30 (inc VAT), my monthly bill will stay the same, and a superhub will be sent out to me (arriving on Friday).

He has also activated the upgrade (I'll check it when I get home tonight, and let you know the outcome).

Re: 20 Mb/s to 30Mb/s free upgrade
 

How the hell!.

I've just been on the phone again to the UK team this time and he said for me it would be an extra £33pm!

Re: 20 Mb/s to 30Mb/s free upgrade
 

All sorted here. Hub on it's way. My monthly bill has actually gone down :)

---------- Post added at 09:17 ---------- Previous post was at 09:11 ----------

Ooh, actually tech coming to install on Thurs instead for some reason.

Re: 20 Mb/s to 30Mb/s free upgrade
 

More confusion without the upgrade page! Why can't they get anything right!

EDIT

this is the upgrade page if it hasn't already been posted.

http://shop.virginmedia.com/existing...broadband.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

Re: 20 Mb/s to 30Mb/s free upgrade
 

I've tried using that link but because I'm on a VM partner rate I don't think the order will go through.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Any news on what happens if you're on 20Mb and you've already got a Super Hub?

Re: 20 Mb/s to 30Mb/s free upgrade
 

And you didn't think that was worth mentioning earlier? :scratch:

It seems to me that the rate you're on is preventing the CSR from processing your upgrade as an existing customer transfer at no extra cost. His systems are most likely telling him that your package change amounts to a regular upgrade and is quoting the price accordingly.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Nope, still waiting....

Re: 20 Mb/s to 30Mb/s free upgrade
 

Right well, I renewed my contarct after being told I couldd rop from 50 to 20 and save £30 and I'd get a free upgrade to 30mb.

Well that was a lie as they say no such thing so have now cancelled...

HATE being lied to....got the well you do know that you can only get 3mb in your area without Virgin....no that's nonsense as I had 8 with BT on ADSL and 16 with ADSL2 with O2.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Is the webpage (online upgrade) fully automated or would they phone up?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Should me all order online again or phone up if we already ordered a week ago?

What is the best phone number to use?

Re: 20 Mb/s to 30Mb/s free upgrade
 

I just called the 0800 number that came on my web order confirmation email and sorted it all out, he said he'd drop me an email in half an hour confirming when I'd get the superhub!

Re: 20 Mb/s to 30Mb/s free upgrade
 

What number is that please as mine was an 0845 number?

Re: 20 Mb/s to 30Mb/s free upgrade
 

AFAIK if you have the superhub and 20MB already the upgrade in speed should take place automatically and no £30 activation to pay.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I just called "normal" customer services and they said it would cost £6.56 (I kid you not) on top of my normal bill, plus £30 activation fee for the self install. I told the lady I have the superhub already and she was totally lost....

Now lets try "proper" customer services aka Retentions!

Re: 20 Mb/s to 30Mb/s free upgrade
 

0800 052 7588 - Straight through, no menus, knew exactly what I was going on about.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Called Retentions and 30mb isn't set up yet within their special deals. If I upgraded now it would cost the extra £6.56 and I would lose the retentions deal I am on.

So its a case of waiting, which if it ends up a free upgrade, then its worth it.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Mines all sorted, i phoned the 0845 number on my email and went through the menus.

Paying £30 activation fee but they said they need to send an engineer which is coming on Sat 19th Feb.

New 12 month contract but the system said my monthly bill would go down 50pence a month.

So if that all works out i'll be happy!

Re: 20 Mb/s to 30Mb/s free upgrade
 

How does it cost 6.56 more a month

---------- Post added at 10:15 ---------- Previous post was at 10:11 ----------

Unless my eyes are mistaking me the price of XL BB has come down to 18.50 from 20.00

Re: 20 Mb/s to 30Mb/s free upgrade
 

Becuase I'm on a retentions deal, so if I upgrade now, I'll lose that deal and pay more, the standard price. Until its set up in Retentions, I can't upgrade yet unless I pay more.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Loving the various billing related complaints, which from the last couple of pages mostly seem to be affecting people on non-standard deals.

This is what happens when you hand out retention deals like sweeties I guess ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

.....if I and anyone else can getter a better deal, ie in this case a free upgrade. Who's the fool here, the person that goes for a better deal or the person that doesn't?

Sweeties or not, VM only do what they want to do.

And I guess you're not on a special Sky deal, or BT deal or 02 deal....

Re: 20 Mb/s to 30Mb/s free upgrade
 

Beware: Virgin media will saying there will be an activation fee of £30.00 for 30 meg and they won't be any self install anymore. All 30 meg, 50 meg and 100 meg is now one off activation fee charge with renewal 12 months contract even thought if you all already had a superhub. Rip off virgin media (sod it activation fee) and they also saying it need a tech guy to re-writing 30 Meg on their end.

Doesn't make any sense at all. I had called them up 7 different peoples on loyalty customer service and they all say the same thing!

Re: 20 Mb/s to 30Mb/s free upgrade
 

The fool is the company that gives them to customers with no intention of leaving, I just find it amusing. My apologies for bringing up a sore point :)

---------- Post added at 10:25 ---------- Previous post was at 10:23 ----------

Neither does your post. Activation fee has always been there, both in the leaked and live versions of the page.

Re: 20 Mb/s to 30Mb/s free upgrade
 

No sore point at all, and your sky, bt, o2 deal is???;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Got my 20mb upgraded to 30mb for the one off fee of £30 with no extra contract. I've also managed to avoid receiving the superhub as i'm currently using the modem that supports 50mb, the lady who i spoke to was fine with that.

Re: 20 Mb/s to 30Mb/s free upgrade
 

just called the 0800 number, no problems at all, the superhub should be here on Thursday :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Re: 20 Mb/s to 30Mb/s free upgrade
 

If you have a superhub the £30 activation fee is wiped.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Certainly.

BT is standard line rental, the others are:

I assume you were looking for evidence of hypocrisy. Sadly for whatever reason I'm of the opinion you sign up for something at a set price, if the service is worth that price you pay it if it isn't they shouldn't be charging it and you go elsewhere. This is what I did with VM last year, and what I did with them again when they tried to throw £50 credit at me to not cancel an installation this year :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

No, no new contract here either. Just the upgrade and hub.

Did CS switch you on right away then?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thanks for that, interesting press release, the emphasis on quality of performance was of particular note. Once Virgin have the upstream shaping operating properly and suitably savagely I suspect many issues with upstream capacity will immediately disappear.

Re: 20 Mb/s to 30Mb/s free upgrade
 

How broadbandking, I've been trying all morning?

Re: 20 Mb/s to 30Mb/s free upgrade
 

yeah, they did.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Nice. Happy days :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Strange some people are saying no new contract and others are having a new 12 month contract, it does say on the website it needs a 12 month contract though.

Re: 20 Mb/s to 30Mb/s free upgrade
 

part of the press release is a load of rubbish. It says its a 12m contract with the 30Mb + Line rental, i signed up for that 2 weeks ago and it says 18 months contract on the site, it still says 18 months.

Re: 20 Mb/s to 30Mb/s free upgrade
 

upgrade page is working now as well.
http://shop.virginmedia.com/existing...broadband.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

Where mate - in the press release? Could that be for a new customer maybe? I was sure to make a point of asking because she knew her onions & she said that new customers will take out a minimum 12 month contract. Existing customers won't take on a new one - though I would have done anyway as I've no intention of leaving VM.

Re: 20 Mb/s to 30Mb/s free upgrade
 

from here
http://shop.virginmedia.com/existing...broadband.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

thanks, 2 rings, answered, nice uk lady on phone, done and dusted.

superhub here thurs morning by UPS.

Seems a very manual process, lots of typing in background for about 5 mins.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm confused now as i don't think the below applies to me, although i have no intention of leaving Virgin so a new 12 month contract doesn't bother me.

The woman on the phone seemed to know her stuff though and said i'd need a new 12 month contract.

Re: 20 Mb/s to 30Mb/s free upgrade
 

So i just signed up 2 weeks ago, for the 20Mb, which came with the Superhub, my services still have not been installed, will they put me on 30Mb, or will i have to pay the £30 charge?

Re: 20 Mb/s to 30Mb/s free upgrade
 

You can have an 18 month contract with first 6 at half price or a 12 month one with no discount to start with. BT have no such option it's 18 months or nothing.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Been ring up 0800 052 7588 and downgrade me from 50 meg to 30 meg with monthy charge of just £21.50 per month for 12 months contract with a discount loyalty of £7.00 off. Quick start without activation fee and it all done now:

http://www.speedtest.bbmax.co.uk/res...680&v=11991989
https://www.cableforum.co.uk/images/...011/02/152.png

Superhub here:

Primary Downstream Service Flow
Downstream(0)
SFID 18163
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 18162
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

Re: 20 Mb/s to 30Mb/s free upgrade
 

Oh well, that's not how it was explained to me - though it's of no consequence.
My monthly bill went down as well though so who knows how things work. :D

Re: 20 Mb/s to 30Mb/s free upgrade
 

last nights trial didnt make a speck of difference to my latency :p

---------- Post added at 11:09 ---------- Previous post was at 11:07 ----------

I imagine everyone is in new contract with maybe only rentention deals been excempt, it makes no sense from VM point of view if they tie in all other deals into contracts but exclude this one.

Re: 20 Mb/s to 30Mb/s free upgrade
 

It wasn't network-wide ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

I'm going to wait for the dust to settle on this one. I've read in the last few pages that I'll get the upgraded TOS without doing anything, or I'll have to call but won't have to pay £30, or I'll have to pay.

I realise that the amount of people who have a Super Hub on 20Mb is probably about 20 people, all on here. I'll harang VM next week I think. :)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Interesting amount of fluff they've added to this tier. It's capped at 33.33Mbps down and 3.33Mbps up. This is actually more fluff than the 50Mbps has at 53.0Mbps down and 5Mbps exactly up and way more than the 100Mbps which has basically no fluff at all.

Re: 20 Mb/s to 30Mb/s free upgrade
 

why not? that announcement was stupid then as they should have specified the areas.

I hope its been trialled in heavy areas, unlike their speed upgrade trials which tend to work well in trial and then bomb out in retail use.

Incidently the other press release made me laugh.

Perfect for gaming hahahaha
and the press release you replied to is going on about 90% expected speeds

so based on that I can expect 27mbit speeds and no jitter.

my modem hasnt resynced yet, my guess is they either delaying it till delivery day or it wont go out to old modems?
also the STM seems incredibly soft, if I am reading that right, no STM for daytime uploads? and leniant for night time? VM still think there downstream has more congestion than upstream or something?

Re: 20 Mb/s to 30Mb/s free upgrade
 

Just upgraded over the phone, spoke to a lovely scottish lady.

One off activation fee of £30, new superhub, no installation charge (self install), however it does start a new 12 month contract. She was able to take the activation charge over the phone paid by credit card, as opposed to putting it on my next bill (which would screw my short term finances up)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Can any of you clever chaps tell me why I've needed a tech install instead of a self install?
I don't mind, it's always nice to see people. ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Probably looked at your power levels and decided it needs a tech. Same will apply of anyone taking self install and finding they have issues. They would then need a manned install but in that scenario it would be free of charge.

Re: 20 Mb/s to 30Mb/s free upgrade
 

There isn't for 20mb either though?

---------- Post added at 11:19 ---------- Previous post was at 11:18 ----------

Good stuff, cheers.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ok I thought there was, there should be really tho.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I needed a tech too and all she said to me was the system was saying a tech is required because of the property even though i've been on Virgin over 10 years, and i think my power levels are fine. I could have got a tech for next Tuesday but i didn't want to take a day off work again so managed to get a Sat morning install for the 19th.