Re: VIP/VIP+ New and Improved VIP Package
 

Here you are BIGRED

http://community.virginmedia.com/t5/...light/true#M16

Re: VIP/VIP+ New and Improved VIP Package
 

Hi yes I saw that when it was published but if this is true as it states for new and existing VIP customers.

If your a new customer and join online your not getting this deal you have to sign up for VIP50 and selet the HD pack.

It confussing when we are posting but VM Online Shop states different and its not like its old prices and the online shop has been revamped.

Re: VIP/VIP+ New and Improved VIP Package
 

Yes i know BIGRED the website says for new customers £97.50 but that may change from the 1st oct:confused:

http://shop.virginmedia.com/bundles/...e-package.html

Iam trying to help here and hope that i may not be confusing matters here:confused:

Re: VIP/VIP+ New and Improved VIP Package
 

No problem at all - all the help the better, it just does not make sence when they say and action VIP50 for £97.50 which I also had the letter which drops it down to £96.50 from 1st Oct.

I just dont get that they state Sky Prem HD channels included when signed to VIP50 and website states something different.

Should I be surpriced - I just thought they would get it right after revamp :confused:

Re: VIP/VIP+ New and Improved VIP Package
 

I know what you mean as BENMCR has stated that they are working on getting the staff up to speed on it and if someone quotes the website they state the complete opposite, so no wonder that everybody is :confused:

Lets hope that they get it sorted soon as with all the mis-information going about it will start to look like a scene from SCANNERS where people heads are exploding.http://deephousepage.com/smilies/cussing.gif

Re: VIP/VIP+ New and Improved VIP Package
 

Sorry to sound like a muppet, but have recieved a text today to say that my virgin media package is going to be delivered tomorrow and just wondered what it could be as i am getting the upgrade to the vip50 on OCT 1st and also getting the vbox changed to the vhd box.

Please help as i know that a lot of people on this thread have had the same.

Re: VIP/VIP+ New and Improved VIP Package
 

They could possibly be delivering the V HD box tomorrow by courier and the VIP50 installation will be on October 1st?

Re: VIP/VIP+ New and Improved VIP Package
 

Cheers BENB that is what i thought and just wanted clarification.

Re: VIP/VIP+ New and Improved VIP Package
 

Can i just check something please.

I have been told by Virgin that i am paying £110 a month for VIP50 with 1 HD box and 2 SD boxes.

Does that sound right?

Im asking as on my online bill its got the £7 HD fee but does not have a £7 credit on it as its in with the VIP50 is that right as well?

Re: VIP/VIP+ New and Improved VIP Package
 

VIP 50 with one V+HD box and two SD boxes should be £103

Regarding the Sky HD thing, the VIP 50 bundle was increased by £7

Re: VIP/VIP+ New and Improved VIP Package
 

I currently am on the VIP20 package with 1 V+HD box and 1 standard box.

Thinking of upgrading to the VIP50 package and changing my standard box to a V HD box.

What will the monthly cost be and should there be any installation/activation fee attached?

Any help would be appreciated.

Re: VIP/VIP+ New and Improved VIP Package
 

Depending on the offers available it would cost no more than £40 to install 50Mbit and the V HD box and £20 to activate the broadband. The HD would be activated on the V HD box for free

Re: VIP/VIP+ New and Improved VIP Package
 

Many thanks for that.

So are you saying i am paying the right cost?

£103 VIP50 + £7 Sports HD = £110

So i should see the Sports HD on Bill as £7???

i just cant understand the way Virgin to there Bills.

Re: VIP/VIP+ New and Improved VIP Package
 

I'm saying the big bundle discount you get as a VIP 50 customer that was £37.94 (I think) got increased by £7 to £44.94 when they added the Sky HD bolt on

Re: VIP/VIP+ New and Improved VIP Package
 

Many thanks for that.

Re: VIP/VIP+ New and Improved VIP Package
 

Just so people can compare - the Standard VIP50 Bill should look like this.

Re: VIP/VIP+ New and Improved VIP Package
 

Mine seems to be £1 out compared to yours.

Re: VIP/VIP+ New and Improved VIP Package
 

Yes seems to be a billing month differance i.e. you can see I'm getting charged the new Sports/Movies charge extra £2 but also my saving is £3
This offsets the £2 Sky increase and £1 reduction in the VIP package.

I know its only £1 but check your next months bill and you should see the new charging.

Re: VIP/VIP+ New and Improved VIP Package
 

The reduction doesn't happen until you get the bill where the charging period begins after the 1st October date

Re: VIP/VIP+ New and Improved VIP Package
 

I am thinking of taking advantage of the £7 per month upgrade to XXL BB and Sky HD.

I am presently on VIP with 20MB BB, V+ HD and 2 x standard STBs.

Can I ask for the standard boxes to be replaced by VHDs at the same time of the XXL BB install? Would I incur more than the £20 install cost in the present offer?

Probably one for you BenMcr. I think you previously indicated there would be no install/delivery charge if done during a VIP50 install.

Thanks for your help.

Re: VIP/VIP+ New and Improved VIP Package
 

The VIP bundle include one V HD box at no extra cost. If you want your second standard box swapped it would cost an install fee of £40 on top of any fees you are paying for the 50Mbit install (but you wouldn't be charged the £49 activation fee as well)

Re: VIP/VIP+ New and Improved VIP Package
 

@ big red just a little confused on your bill it says additional v box, then has v hd box then v+ hd you have 3 boxes ? or 2?

Re: VIP/VIP+ New and Improved VIP Package
 

He has two. The zero rated V HD line it the entry needed to activate HD on the box

Re: VIP/VIP+ New and Improved VIP Package
 

ye thanks for that .....

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks Ben.

Have just placed the order

Upgrade to XXL BB
Sky Movies & Sports HD
Swap old Samsung STB for VHD

All for £20 installation and (strangely) £5 extra per month???

Just a pity can't get the HD before Ryder Cup. Installation on 9th October.

Re: VIP/VIP+ New and Improved VIP Package
 

Who did you speak to, to get that deal. Customer Services or Retentions?

Re: VIP/VIP+ New and Improved VIP Package
 

We phoned the 0800 number that was in the offer email we got (although that indicated £7 extra per month). A lady (of poor English) then transferred me to 'customer services' as she said she couldn't process email offers. I had to mention the email to the guy I then spoke to before the deal was forthcoming. Still not sure why it's an extra £5 (although I am sure he said £5.01), other than him mention it was because of the package I was presently on. We'll see what the billing says though......

Re: VIP/VIP+ New and Improved VIP Package
 

It's because there was price rise of £2.99 for existing VIP 20 customers back in April

So £8 - £2.99 = £5.01 ;)

As it will actually be £1 cheaper by the time you have it installed, it will only be a £4.01 increase in what you are paying now

Re: VIP/VIP+ New and Improved VIP Package
 

Interested to know the contents of the e-mail you received as I did not get one. Do you have to quote a Reference No to get the deal?

Re: VIP/VIP+ New and Improved VIP Package
 

That would be a result! Seems to make sense now. I'll keep my eye on the billing....

Thanks again Ben.:nworthy:

Re: VIP/VIP+ New and Improved VIP Package
 

I have taken the text from the email and attached it in a text file.

No reference number required, it looks like a standard mailshot.

Re: VIP/VIP+ New and Improved VIP Package
 

BenMcr - it would be intresting to know the number of customers who have upgraded to VIP50, no doubt the bulk would be VIP20 customers as you point out for an extra £4.01 your getting 50MB BB, Sky Prem HD Channels (On One Box) and your 2nd box upgraded and to VHD Box all extra.

Not sure why VM still offer VIP20, you would of thought with a £4 differance it would be better to offer VIP50 only as the top and only VIP package.

I would of also thought that VM would of emailed/sent letters to all its VIP20 customers stating upgrade to VIP50 for only an extra £4.

I'm a very happy VIP50 customer and all the emails we have issued to the CEO office have paid off - I just can not wait for the new VIP packages come new year once TiVo is released.

Re: VIP/VIP+ New and Improved VIP Package
 

Totally agree. Although I did get an email, it indicated £7 extra (although Ben has since clarified that for me).

Re: VIP/VIP+ New and Improved VIP Package
 

EssDee. Thanks for the contents of the e-mail you received. I'll give them a call and see if I am offered the same.

Re: VIP/VIP+ New and Improved VIP Package
 

No probs.

Good luck!

Re: VIP/VIP+ New and Improved VIP Package
 

Have just placed the order

Upgrade to XXL BB
Sky Movies & Sports HD
Swap old STB for VHD

All for £20 installation and £3.01 extra per month taking my bill from £94.49 to £97.50

Installation scheduled for Tuesday.

Thanks for all the help and advice

Re: VIP/VIP+ New and Improved VIP Package
 

It will actually be £2.01 extra as the VIP 50 bundle is being reduced to £96.50 by the time you get billed for it ;)

(Forgot that VIP 20 is getting the £2 Sky increase whereas VIP 50 isn't)

Re: VIP/VIP+ New and Improved VIP Package
 

Good result Sauzee.

Why am I £4.01 extra?

Confused........but then that's not too difficult to do!!

Re: VIP/VIP+ New and Improved VIP Package
 

Depends when you took it out and which bill you are looking at for your existing price ;)

Easier thing to say is that everyone will pay £96.50 for VIP 50 from October

Re: VIP/VIP+ New and Improved VIP Package
 

Ben

Can you look over this and say if it looks ok and what it will look like come the changes in October (I will be on VIP50 with the Sky HD and 2 additional STBs)?

Total service charges
£96.99
Includes VAT at the appropriate rate(s)
Advance charges
£97.99
Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £70.49
Description Date/period Amount
Line Rental 13 September - 12 October £11.99
Talk International 13 September - 12 October £1.50
Talk Mobile 13 September - 12 October £1.50
Talk Unlimited 13 September - 12 October £7.95
TV Size: X L 13 September - 12 October £24.50
2 ADD Set Top Box(es) 13 September - 12 October £30.00
V+ HD Box 13 September - 12 October £10.00
Add Set Box(es) Discount 13 September - 12 October £-19.00
Atraces 13 September - 12 October £0.00
Phone, TV & BB Saving 13 September - 12 October £-34.95
Broadband Size: X L 13 September - 12 October £37.00

Premium TV channels (Provided by Virgin Media Entertainment) £27.50
Description Date/period Amount
Movies4,Movies5,Sports1,Sports2 13 September - 12 October £27.50
Other charges
£-1.00
Charges and credits (Provided by Virgin Media Ltd) £-1.00
Description Date/period Amount
E Bill Discount 13 September - 12 October £-1.00


Many thanks

Re: VIP/VIP+ New and Improved VIP Package
 

Yes that's fine because of the extra box you have

As for what it will look like, you will get written contract which will give you the full details before you get billed.

Also Big Red posted what the bills look like on VIP 50 earlier in the thread

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks again Ben.

Much appreciated. Cheers.

Re: VIP/VIP+ New and Improved VIP Package
 

right so if the vip 50 bundle deal is £96.50 for existing customers like me , how much would the same deal be to a NEW customer

Re: VIP/VIP+ New and Improved VIP Package
 

Exactly the same after any new customer, joining incentive.

Re: VIP/VIP+ New and Improved VIP Package
 

so a BRAND NEW customer gets the same services and same discounts as an existing customer for the same price of £96.50 , surely there's would be slightly more

Re: VIP/VIP+ New and Improved VIP Package
 

Surely that would go against the mantra that many on here want which is equality between new and existing customers?

I, personally, do not have any issue with true loyalty (in terms of number of years as a customer) being rewarded with a modest additional discount.

The so-called loyalty discounts that you here about on here are, in fact, the opposite - they are given to those that threaten to leave.

I believe there is no chance of getting an additional discount on the VIP50 price as it represents excellent value for money to start off with.

Re: VIP/VIP+ New and Improved VIP Package
 

Is the change your package on the existing customers bit of the Virgin media website working for anyone else?

before you just put your postcode in and ticked what services you had and what changes you wanted but now it asks you to sign in and just Link's me to this page: http://shop.virginmedia.com/existing...ease-call.html

Thanks

Re: VIP/VIP+ New and Improved VIP Package
 

I upgraded to VIP50 at the beginning of September, and was going to be charged £49 for my V box to be exchanged for a VHD box. Has this now been sorted out. What would I be charged now to get it sorted? Don't feel I should have to pay for installation as it should have been done when I upgraded.

Re: VIP/VIP+ New and Improved VIP Package
 

Ben,

On the website when you add the vip50 bundle to your basket the sky HD channels are not included it cost's £7 extra when you add them

Is this going to be changed soon?

Re: VIP/VIP+ New and Improved VIP Package
 

It has been highlighted, but I'm not sure when it will be changed.

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks Ben

Do you have an answer to the existing customers question i asked in post 747

Thanks Again

Re: VIP/VIP+ New and Improved VIP Package
 

It probably depends what bundle you are on. Some non-standard bundles cause a couple of issues at the moment (I think)

Re: VIP/VIP+ New and Improved VIP Package
 

Seems like VIP 20 Customers are getting a raw deal with only £2 ish between VIP20 & VIP50, with VIP50 getting faster broadband and SKY HD Channels, perhaps VIP20 price needs to come down a bit.

Re: VIP/VIP+ New and Improved VIP Package
 

It's only £2 for existing VIP 20 customers

It's £5 difference for new sign ups

Don't see why the price has to come down though, the difference being so low is being left as a reason to upgrade - which unsurprisingly Virgin would like customers to do

Re: VIP/VIP+ New and Improved VIP Package
 

Ben,

I know you may have answered this many times but currently i have VIP20 and if i wanted to get VIP50, how much is installation for everything and can i get the Standard box swapped for a V HD box for free or is there a cost?

And would it be best to call on October 1st when the new prices come into effect or is it safe to ring now and they will know everything

Thanks

Re: VIP/VIP+ New and Improved VIP Package
 

I take it you have to go through retentions to upgrade as an existing user ?

I've just been on the phone to the "upgrade option" on the phone menus saying I wanted to upgrade from VIP20 to VIP50.

Been told it would be £8 more for VIP50, plus an extra £7 for HD channels. I'm currently paying £94.50 ( ie £3 too much ), so my new monthly cost would be £109.50 rather than £97.50.

I asked to be put through to Retentions but they shut at 8pm.

She claimed she was not in Sales, so couldn't comment on the website prices, or any deals being done - the options on her screen were £8 and £7 as above.

Gus

Re: VIP/VIP+ New and Improved VIP Package
 

You can upgrade from VIP20 to VIP50 via Customer Services.

See posts 731, 736 and 737

Re: VIP/VIP+ New and Improved VIP Package
 

I've just tried to upgrade to VIP50 via customer services and have been told that they are experiencing "technical difficulties" with upgrades to VIP50 and that I should call back after 7th October. :(

Re: VIP/VIP+ New and Improved VIP Package
 

Keep trying its worth it

Re: VIP/VIP+ New and Improved VIP Package
 

More likely overwhelmed!!

Re: VIP/VIP+ New and Improved VIP Package
 

thats funny i phoned on friday my services being installed on 14th october

Re: VIP/VIP+ New and Improved VIP Package
 

Well my first bill came in and it was bang on. VM have done well on that front for once.

Re: VIP/VIP+ New and Improved VIP Package
 

Just received my bill and seems to be £3 too much. Can someone clarify:

Telephone Line Rental = £11.99
Talk International = £1.50
Talk Unlimited = £7.95
Talk Mobile = £1.50
TV Size XL = £24.50
1 Additional V Box = £15.00
V+HD Box = £10.00
Add Set Box(es) Discount = £9.50CR
XXL 50MB Broadband = £45.00
BB Size XXL Activation = £20.00
Manned Installation = £40.00CR
VIP50 = £44.94CR
SkyMovie etc = £29.50
SkySports HD = £7.00

Total therefore = £119.50

That would look like I will be paying £99.50 for the VIP50 service instead of the £96.50 I thought I would be paying.

Re: VIP/VIP+ New and Improved VIP Package
 

What bill period does that cover?

Re: VIP/VIP+ New and Improved VIP Package
 

Might have misled you a little. The letter I received details the services, charges and contract details. It does not cover a billing period. The letter states that these are the charges which will start from my next bill. My installation is due on Friday 8th October.

Re: VIP/VIP+ New and Improved VIP Package
 

By the time you get billed you should find the £44 discount has increased to make the total price £96.50

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks for the help Ben. Much appreciated.

Re: VIP/VIP+ New and Improved VIP Package
 

Hi ben could you please check my VIP 50 bill it's seems more then someone else on here with the same services.

Service charges
Total service charges £102.00

Includes VAT at the appropriate rate(s)
Advance charges £102.00

Main services (Provided by Virgin Media Ltd or Virgin Media Payments Ltd) £65.50
Description Date/period Amount
Telephone Line Rental 22 October - 21 November £11.99
Talk International 22 October - 21 November £1.50
Talk Unlimited 22 October - 21 November £7.95
Talk Mobile 22 October - 21 November £1.50
Phone, TV & Broadband Saving 22 October - 21 November £-47.94
Free Voicemail 22 October - 21 November £0.00
T V Size: X L 22 October - 21 November £24.50
2 Additional V Box 22 October - 21 November £30.00
V+ HD Box 22 October - 21 November £10.00
Add Set Box(es) Discount 22 October - 21 November £-19.00
XXL 50Mb Broadband 22 October - 21 November £45.00
Premium TV channels (Provided by Virgin Media Entertainment) £36.50
Description Date/period Amount
Skymovie 2,SkyMovie 1,Sports 1, 22 October - 21 November £29.50
Sports 2 £0.00
SkypremHD 22 October - 21 November £7.00

regards
Chris

Re: VIP/VIP+ New and Improved VIP Package
 

seems fine you have 3 box not 2

Re: VIP/VIP+ New and Improved VIP Package
 

Hi all, just joined ..

I'm currenty on the V.I.P 20 package but after reading through this thread for the last hour, i decided to ring Virgin Media tonight to upgrade to the V.I.P 50 package ;)

Being installed on 20th October.

Just £2 more on what i'm paying now. Quality. :)

Thanks for all the info guys ...

superb thread by the way.

Re: VIP/VIP+ New and Improved VIP Package
 

HI. i have got XL tv , XL bb and XL phone im paying £79.00 pm . and thinking of up grade to the vip , what one is best , and will it pay me to up grade? as i what sky sport and sky movies. and hd + box. im right that it whould cost me more if i just ask them for a hd+box and sky sports and sky movies. i hope someone help me and put me right on it. p.s i have got two v boxs.

Re: VIP/VIP+ New and Improved VIP Package
 

yes to get teh services outside thevip it coosts more even jsut the mvoeis or sport themself cost more than vip fron wha ti have heard best vip50 as it better all round and woirks otu cheaper

Re: VIP/VIP+ New and Improved VIP Package
 

Finally (after 2 months chuntering on about it) I have persuaded the financial controller - my wife - that this upgrade is well worth it. She believed I was doing it for the HD channels and could not see the reason to duplicate channels we already have (and she is careful with money - we are Yorkshire folk!) - now that we have had some problems with our current router, I have sold it as a free way to get a replacement router and much faster internet, saves buying a new one - At last she agreed..

Got a good deal too...

cost only £2.10 more than present - though telephone consultant thinks this may even be less and will stay around the same as we are alreay paying - either way is good

activation fee - £20

Intallation fee waived

Free Wireless router

Free 50Mb modem

Installation next Tuesday

Re: VIP/VIP+ New and Improved VIP Package
 

I had my welcome pack for the V.I.P 50 package other day as i'm upgrading from V.I.P 20 package ...

here is the service run down ...

Package ( Provided to you by virgin media ltd or virgin media payments ltd

TELEPHONE LINE RENTAL £11.99
TALK INTERNATIONAL £1.50
TALK MOBILE £1.50
TALK UNLIMITED £7.95
FREE VOICEMAIL
TV SIZE: XL £24.50
0001 ADDITIONAL V BOX £15.00
PAYMENT HANDLING (DTV) £5.00
V+HD BOX £10.00
ADD SET BOX(ES) DISCOUNT £9.50 CR
XXL 50MB BROADBAND £45.00
BB SIZE XXL ACTIVATION £20.00
MANNED INSTALLATION CREDIT £40.00 CR
MANNED INSTALL MODEM XXL
PHONE, TV & BROADBAND SAVING £47.94 CR
Then it also says .. MANNED INSTALLATION CHARGE £40.00

Premium tv channels ( provided to you by virgin media entertainment )
MOVIES AND SPORTS CHANNELS £29.50
SKY PREM HD £7.00

Re: VIP/VIP+ New and Improved VIP Package
 

I currently pay £103.49 for VIP 20 as this includes an extra box in my son's room. i get premium HD but have this discounted until the new year. Is the VIP 50 value for money for me? Wat do you guys think?

Re: VIP/VIP+ New and Improved VIP Package
 

^^any help would be appreciated!!

Re: VIP/VIP+ New and Improved VIP Package
 

I would think that yes it would be of value - at £5 per month more for broadband at more than twice the speed and all those HD channels added along with it (even if you already have them it's still a bargain)- silly not to really.....

Re: VIP/VIP+ New and Improved VIP Package
 

Thanks is there a connection fee? Whats the best way to go about it? i remember people saying they rang up and customer services had no clue what they meant?

Re: VIP/VIP+ New and Improved VIP Package
 

I called cust serv and they had no problem putting me throught to someone who did know (and gave me a good deal too) - a nice Indian lady at what I presumed was a call centre in the sub continent

She told me first about the installation fee, but as soon as I was backing off she said that would be free installation - so I accepted the £20 activation fee

Re: VIP/VIP+ New and Improved VIP Package
 

:DHang about whats this vip thingy all about? i have XXL 50 blah blah blah already should i be getting free M&M's down the fibre or something :D

Re: VIP/VIP+ New and Improved VIP Package
 

The VIP bundle is a particular combination of services at a particular price. It is documented here:

http://shop.virginmedia.com/bundles/...e-package.html

Re: VIP/VIP+ New and Improved VIP Package
 

Robbo, I note from the link you supplied that it states that you get in this package an extra V HD box - I haven't, I only have an extra V box - therefore should I call and ask for this to be replaced? Will they do it? (feeling left out now)

Is it worth the trouble? It is to me, but will they give me to run around do you think?

Re: VIP/VIP+ New and Improved VIP Package
 

when did you get the vip?

Re: VIP/VIP+ New and Improved VIP Package
 

hi there
had a letter from virgin offering an upgrade to vip ,
rang virgin possibly in mumbie was asked are you a excisting customer so gave them my customer number so far so good again are you a virgin customer yes? gave customer number after a few seconds are you a vigin customer , hung up, note to the idiots running virgin customer services, if you want to keep existing customers 1 make sure your people understand english 2, have thier hearing checked out 3, you have lost another vip because if thats your treatment sorry no thanks.:mad:

Re: VIP/VIP+ New and Improved VIP Package
 

I upgraded to VIP20 last week - i already had a V+ box in one room and got a new install for another V+ box in my main living room (replacing SKY +)

Install was trouble free and on time- new Samsung Box looks good.

then over the weekend had a problem with my original box (an SA Box) - V+ wouldn't work- rang Virgin- sent a engineer next working day- again the tech arrived on time. Diagnosed problem with Hard Drive and installed another new Samsung box (certainly looks a lot better then the bulky SA box) without any fuss,

all in all very happy with the service from Virgin and I am certainly pleased with 2 new samsung V+ boxes, Movies & Sports on both boxes , HD on both boxes, XL tel & 20mb BB and totally free install for £97 per month.

Re: VIP/VIP+ New and Improved VIP Package
 

About 3 years ago

Re: VIP/VIP+ New and Improved VIP Package
 

you wonnt getthw vhd box its for new customer what you got was the vip at that time

Re: VIP/VIP+ New and Improved VIP Package
 

Yeah but don't they say that they won't treat existing customers worse than new customer? In fact didn't they make a big selling point about it?

Re: VIP/VIP+ New and Improved VIP Package
 

got mine sorted today. will get the 50mb installed and free premium hd channels with no installation charge and no activation fee and my bill will actually be £2 less a month :-)

Re: VIP/VIP+ New and Improved VIP Package
 

I called up on Monday about the VIP50 package, was told it was £96.50 like everyone else, no installation charge, no activation fee, Sky HD channels included of course. Installed this afternoon, all working great so far. Plus Indiana Jones is on!

Re: VIP/VIP+ New and Improved VIP Package
 

Called customer services to complain about my only having a V box upstairs (main V+ box in the living room) was getting nowhere so asked for a manager, after a long wait I spoke to a helpful chap who explained that I was correct but that the V HD is only available to existing VIP customers who request it - so I requested it and it is to be installed in early November (fist time I am off work) no charge......

Re: VIP/VIP+ New and Improved VIP Package
 

upgraded from tv xl package to vip 50 was installed last thursday (14th) got 2 samsung v+ hd boxes (with £7 sub on both), xxl broadband (upgraded from 20mb/s to 50mb/s)with sky sports/movies hd , xl phone paying £113.50 a month, but only downside was had to pay £75 install but nothing else, the rest of the fees and avtivation charges were waived

Re: VIP/VIP+ New and Improved VIP Package
 

Any VIP customer can get the V HD box simply by asking for it

Re: VIP/VIP+ New and Improved VIP Package
 

The man knows what he's talkin 'bout listen to him!
If I'm correct it's the same guy who helped me on another forum..I followed his advice and hey presto..got what I needed.

Basically I think if you are paying for a VIP package you should have 2 boxes capable of outputting in HD..one will recieve all the premium HD channels..the other just the basic HD channels.
Correct me if I'm wrong Ben :D

Re: VIP/VIP+ New and Improved VIP Package
 

only going on wha ti have ben told you wot for cs so i accept yoru right

Re: VIP/VIP+ New and Improved VIP Package
 

I think that it is only on the VIP50 that one box will receive HD premium channels. I believe that does not apply to VIP20?

See here:

http://shop.virginmedia.com/bundles/...e-package.html

Re: VIP/VIP+ New and Improved VIP Package
 

Yup, only VIP50 gets Sky HD Premiums included within the bundle

VIP 20 customers will get 'basic' HD on both boxes by default, and would have to request the HD bolt on (at which time they might as well upgrade to VIP 50 anyway)

Re: VIP/VIP+ New and Improved VIP Package
 

hi guys, thinking of upgrading from vip 20 to vip 50.
What should i say to CS. Also are their any extra costs?

Re: VIP/VIP+ New and Improved VIP Package
 

'I want to upgrade to VIP 50' would probably be a good start ;)

As for costs, you will probably have to pay £20 for the 50Mbit activation, but you may be able to get the installation free

The monthly cost will be £96.50, so take away whatever you are paying now and that will be the monthly difference

Re: VIP/VIP+ New and Improved VIP Package
 

thanks,y
just another quick question, will i have to ask for the hd channels, or will they automatically put it on my v+ box.
Also when they install the new modem, do you have to use their router or can i use my current one?