Re: Free 2 to 10 upgrade
 

Other modem.....Requires user name..password....:confused::confused:

Re: Free 2 to 10 upgrade
 

user/pass should be root/root

Re: Free 2 to 10 upgrade
 

Downstream PL...2.9 dBmV

SNR....29.4 db

Upstream...54.0 dBmV

---------- Post added at 20:40 ---------- Previous post was at 20:38 ----------

Thanks..decided to open ok this time...:)

Re: Free 2 to 10 upgrade
 

your SNR is borderline, 30db is usually the minimum - you may need an engineer visit ???

Re: Free 2 to 10 upgrade
 

What is SNR...and what does it affect...speed I imagine...:)

Should it be static.....it is changing every 2 secs...between 28.4/30.2 over about 1min...

Re: Free 2 to 10 upgrade
 

It stands for Signal to Noise Ratio - the more signal & the less noise, the better.

Ultimately it affects speed as the modem keeps having to ask for information to be sent again if there is too much noise on the line for the signal to be 'understood' properly.

Re: Free 2 to 10 upgrade
 

Can I ask which operating system you use?

Re: Free 2 to 10 upgrade
 

Vista SP1

Re: Upgrade from 2 - 10 meg
 

just got my 2 to 10meg free upgrade :D

Re: Free 2 to 10 upgrade
 

just got it here in tamworth. or only just noticed after doing a speedtest.net :D

Re: Upgrade from 2 - 10 meg
 

This seems to be a duplicate thread of this http://www.cableforum.co.uk/board/12...0-upgrade.html

Re: Free 2 to 10 upgrade
 

But did not "order" an upgrade. !!! :(

Re: Free 2 to 10 upgrade
 

How annoying this whole Saga is becoming a chat to virgin on another matter plus curious check on my area GUILDFORD Reveal has been put back to JULY or AUGUST
At the earliest Just what is really going on with this differant versions nearly every
Day i dont mind the wait if a get told the truth but is this date the truth ?

TONY
GU14 GUILDORD (GU1 AREA)

Re: Free 2 to 10 upgrade
 

.

The case for the defence:
At the time I was commenting on a post by Moldova referring to customers who had upgraded from 2Mb/s to 20Mb/s. In those circumstances they would have had to have ordered their upgrades.

Re: Upgrade from 2 - 10 meg
 

Re: Free 2 to 10 upgrade
 

No problem. just wish there was a simple way to know when to do this :confused:

Re: Upgrade from 2 - 10 meg
 

I'm in the Cardiff area and according to Virgin it's already upgraded. I applied for the upgrade over 3 weeks ago and am still on 2MB. I've rebooted the modem on several occasions but without success.

Should it take this long once you apply for it?

Re: Free 2 to 10 upgrade
 

Hi Tony, Sorry to hear that, I was told the whole of GU area by 1st June when I called VM a few weeks back, then I got my upgrade a day after the call to Virgin! Maybe I was just lucky as others near to me have also not received the upgrade yet. It does seem silly, because you can't be more than a mile or two from my location. Anyway I hope you get it soon.

Brian

Re: Upgrade from 2 - 10 meg
 

Same here hence the question -how can I tell its ready to be rebooted? try every day so far nothing!!!:dunce:

Re: Upgrade from 2 - 10 meg
 

cheers Brian but somehow am not hopefull . Anything Virgin Say these days seem
to be at odds with there own Webpages ,am sure there Staff doing the upgrades
are as much in the Dark as we are . Over last few days loss of wwww and loss of
Certain Websites has occured for about an hour might be connected but probably
Not.

Re: Upgrade from 2 - 10 meg
 

I seem to recall it being stated, possibly by one of the posters who works for VM, that one way to tell is to sign-in to My Virgin Media. If you have been upgraded, then the "welcome page" will say "Broadband package:10Mb M" rather than "2Mb M" as it does now.
You may, of course, decide that it's quicker to unplug the modem's power supply for a couple of seconds instead.:)

Re: Upgrade from 2 - 10 meg
 

Ok, I just called up VM to get rid of my SkySports package (which I do every summer, as I'm strictly a football only man)

During this call, the lady said I should change my 2mb medium BB to Large 10mb and it will be 50p less than what I'm already paying. I asked, wasn't this upgrade happening over time for free anyway, she said yes but you might as well do it like this as you'll get 10mb straightaway for less money. She also stated it won't result in a new contract if I do it this way. Does this sound right? the cynic that I am expects there to be some sort of catch. I forgot to ask if this was a fixed price or one of those introductory offers (discounted first three months type price).

Anyway, thought I'd share that with you. Those that are waiting for the free upgrade may want to consider calling up and asking if its more worthwhile forcing the upgrade by switching to L yourself

Re: Upgrade from 2 - 10 meg
 

Changing to L will give you a new contract, 12 months, on the broadband service.

Re: Upgrade from 2 - 10 meg
 

How sure are you about this? She first said, without me even asking, that it won't be a new contract, you just carry on as you are. Before giving the go ahead, my exact words were "ok, I will go ahead with the upgrade if you're positive that there is no new contract"... she clarified by saying there definitely is not, and that I would only have to give 30days notice if I want to cancel.

:eh:

Re: Upgrade from 2 - 10 meg
 

Oh I am a silly person I thought the upgrade was free!:dozey:
I'm not even sure I have been upgraded.
On the My Virgin Media page it says "Broadband package:10Mb M", but the speed test I've done are not that much different.
The speedtest at the bottom done on the 5 april before upgrade and the other one was done today. I have rebooted my modem as well.

Re: Upgrade from 2 - 10 meg
 

It is free unless you jump the gun and upgrade to the higher L 10MB instead of waiting for the upgrade to the lower M 10MB.Then you pay the extra that the higher tier is priced at and you get a new 12 month contract..

I must say this does seem like a really complex way of confusing everyone..:confused:

And looking at that speed test I'm wondering if you are posting in the correct thread...

Re: Upgrade from 2 - 10 meg
 

Yes I am in the right thread I was on 2Mb.

And I’m afraid to disagree but it isn’t free.
My bill in March before my loyalty pack discount for Broadband Size : M was £18.00.
Since April it has gone up to £20.00 the price anyone who signs up now gets it for.
I didn’t jump the gun, I got an email offering me the free upgrade all I had to do was register for it, which I did.

If you have been with them a long time and you think your getting a good discount check it out I bet your not.
My bill this month for just the basics are
Phone line rental £11.00
TV XL £23.00
V+ Box £10.00
Broadband Size M £20.00
Paper Bill Charge £1.25
Talk Weekend £00.00
Payment Handling £ 5.00
______
£70.25
Less
Loyalty Pack £19.50
Payment Handling Credit£3.50
______
Total £47.25

Looks good that way, but now look at what you get if you have just signed up
Broadband L, TV XL, Phone S and a V+ Box for £35.00
Line Rental £11.00
Paper Bill Charge £1.25
Payment Handling £1.50 (if you can get them to knock off the extra £3.50)
______
Total £48.75
Doesn’t looks so good now does it.

Re: Upgrade from 2 - 10 meg
 

I think the £2 increase was going to happen anyway even without the upgrade to 10mb, so that's why they say its a free upgrade. Sly on VMs part, but technically speaking, it can be considered as a free upgrade

Re: Upgrade from 2 - 10 meg
 

Has nobody clicked he has posted a 20mb speed test?

Re: Upgrade from 2 - 10 meg
 

Yes and I was finding it all quite amusing especially as he insists that in Myvirginmedia it says he is on 10Mb m[img]Download Failed (1)[/img][img]Download Failed (1)[/img][img]Download Failed (1)[/img]

Re: Upgrade from 2 - 10 meg
 

lol. Now when is Derby getting scheduled? Not really that bothered but i dont like being in the waiting to be scheduled category. Eeeks of October (Please dont accuse me of whining, dont really do much downloading so not gonna affect me that much either way)

Re: Upgrade from 2 - 10 meg
 

According to this link Derby is yet to be scheduled so probably by the end of August.

http://www.virginmedia.com/myvirginm.../timetable.php

Re: Upgrade from 2 - 10 meg
 

Cheers Moldova,

I do check that link regularly just noticed it hadnt changed since it was posted despite being updated "weekly"

Re: Upgrade from 2 - 10 meg
 

I have always had these speeds so
Have a look at this then

Re: Upgrade from 2 - 10 meg
 

Edit that unless you want spam your email is showing.

Re: Upgrade from 2 - 10 meg
 

Were you given a 20mb trial at some point? There was a fault where downgrades were not processed even though the trial had been cancelled and system reported wrong speed. (This happened to me)

Re: Upgrade from 2 - 10 meg
 

Would checking what is showing up on chrispy2000's modem operation configuration throw any light on what is happening with his BB speed?

Re: Upgrade from 2 - 10 meg
 

If he posted it and if he is getting that speed then it is a Virgin error.

Re: Upgrade from 2 - 10 meg
 

When you back at work Moldova? :p: you could sort out his "speed" problem

Re: Upgrade from 2 - 10 meg
 

Nothing to do with me I only fix faults, if he is getting 20Mb then that is down to Customer Services.:D

Re: Upgrade from 2 - 10 meg
 

Fair play.

Re: Upgrade from 2 - 10 meg
 

I fell even sillier now.
I’ve deleted that email address now anyway

Re: Upgrade from 2 - 10 meg
 

I've been upgraded from 2-10MB for about a week and my speeds have been very erratic.

I posted a thread about poor speeds between 9mp and 12, but now it seems my connection jumps between the full 10MB and only 1MB frequently throughout the day. Very rarely is it somewhere in between.

I haven't been going over the traffic management limits and i've tried plugging straight into the modem.

Is anyone else experiencing similar?

Re: Upgrade from 2 - 10 meg
 

No you have not so you need to ask a moderator to do it for you.

Post your operational config so that you can make everyone jealous:D

Re: Upgrade from 2 - 10 meg
 

Yep that was why I asked if he was in the right thread..;)

Re: Upgrade from 2 - 10 meg
 

How do I get hold of a moderator?

I better not say anythink more about my speed, mind you my laptop doesn't show half that speed.

Re: Upgrade from 2 - 10 meg
 

You can just remove the attachment yourself by going to User CP> Miscellaneous >Attachments and just delete the attachment.

Re: Upgrade from 2 - 10 meg
 

I have checked at Myvirginmedia and my speed says 10mb M so I know the upgrade has gone through. I rebooted the modem as I was told, basically unplugging it for a couple of minutes. The system is faster now but only to about 4mb never been more than 5mb. I do have wireless internet and I know this can cut the speed but should it be to this extent. The increase in speed although supposedly doubled even to 4mb is hardly noticeable. Is there anything else that can be done or is it just the wireless thats causing it.

Re: Upgrade from 2 - 10 meg
 

Can not find were I saw log on to my Virgin media to see what you are on at the moment. Any way whom ever it was thanks :p:

Re: Upgrade from 2 - 10 meg
 

Thanks for that all gone now.
Thanks again

Re: Upgrade from 2 - 10 meg
 

Just come across this thread, im not in a rush for the upgrade as im happy with the 2meg it does me for what i want, however after following all the links, ive worked out that im on 2meg, manchester doesnt seem to be on the schedule, and VM think im on the 10mb size m package already.

wierd, but then this is VM

Re: Upgrade from 2 - 10 meg
 

What's with 'register for the free Upgrade' as shown on http://www.virginmedia.com/myvirginm.../timetable.php,

Should it not be automatic?

Re: Upgrade from 2 - 10 meg
 

It is automatic but you can jump the queue a bit by registering.

EDIT: What a dull way to hit 2000 posts :)

Re: Upgrade from 2 - 10 meg
 

Will you be first in the area, or first in line from the registered people?

Edit: Congrats on the 2k posts!

Re: Upgrade from 2 - 10 meg
 

If you've registered I think you'll be uplifted when the area is ready for registrations, if it's already done you're uplifted when your account code is changed, the change process is triggered by the registration.

So there's 2 parts to an area being done, 1 uplift date for registrants and another for non-registrants. The date referred to on the website is the info for registrants.

Re: Upgrade from 2 - 10 meg
 

just phoned VM they told me that i was upgraded on thhe 11th may, but the modem still shows as 2MB, so they passed me through to the braodband help team who told me that the upgrade was a free thing and that it would be a few more days until it was completed, not happy with this i asked to speak to someone else, a rather nice lady called Veronica came on the line and to cut a long story short, im now on 10mb....

So if your not sure dial 150 take option 4 then 2 then ask....

Thanks VM and to you guys and gals on this forum

Re: Upgrade from 2 - 10 meg
 

It won't let me register online.

Can I do it over the phone ?

Re: Upgrade from 2 - 10 meg
 

Ring 151 and the agent should be able to help you,

Re: Upgrade from 2 - 10 meg
 

I got upgraded from 10MB to 20MB and saved £2 off my usual bill. Something about being a loyal customer, since I had been with them for over 10 years, since the Nynex days. However as we all know, it's not 20MB all the time. :rolleyes:

Re: Upgrade from 2 - 10 meg
 

Last week, got the letter with the number to phone for modem ordering.

Phoned up, and the nice lady took some details, then said I needed to do it online.
Queried that and said what was on the letter, and she said I already had a modem.
No I don't, it's all through the STB, and I had a new one of those - oh!
Spent a while on hold, and then she came back having sorted out the incorrect code (more difficult because of the loyalty discount).
Anyway, I'm now due a modem install - I thought they were done as self-install kits?

Reminds me, I need to get hold of another surge-strip or add another block or strip, since the 6 way is already more than full.

Is the modem a mains plug lead, or a plugtop PSU to feed it?

Re: Upgrade from 2 - 10 meg
 

I received a new modem recently. It's an Ambit 256 model and came with a fairly chunky mains to 10V d.c. adaptor - about 80x55x55 mm (excluding the pins).
Mine came as a self-install kit but that was because I was was replacing an existing "stand-alone" modem. If you are having an STB modem replaced the job is more complicated as that would require a new splitter and length of co-ax cable to be added to your set-up. I also seem to recall other posters having stated that the installer may need to play about with the connections in the street cabinet to achieve a suitable signal level.

Re: Upgrade from 2 - 10 meg
 

I Had a marketing leaflet address to me from VM to say that there would be an increase from 2mb to 10mb and I can register to speed it along. When I went onto the register link there was nothing to say it will cost any extra. I rang the customer service who then told me it would cost £2 more, I then emailed a complaint to VM to say the leaflet is misleading and they emailed back to say,
------------------------------------------------------
I am sorry that you feel the marketing literature is misleading. I have had a look at it and i understand where you are coming from. I have sent an email over to our marketing team giving them the feedback on it.


Virgin Media understands that not all customers wish to go ahead with this change and want to go back on to their 2mb connection for £18, so if you wish you can go back on your 2mb service and a £2 credit will be applied to your account.

--------------------------------------------------------
Now I have received my latest bill and guess what I have been charged the extra £2 even thou I did not ask for it or register.
Now just to let you all know that after speaking to the customer service today it seems we are all going to be upgraded to the 10mb even thou we were not told and the extra £2 will be added on and you will not know until you get the bill.
So if you don't want the upgrade it seems you MUST let VM know.

Re: Upgrade from 2 - 10 meg
 

The £2 is a price change that everyone will get whether they want it or not - for which everyone should have a letter at the end of March advising them of such

The speed change is a seperate program - but again that everyone on BB M will eventually get by October, whether you register or not. This is why you get a seperate letter

The reason the speed increase letter doesn't mention any extra cost is by the time they have been sent out the price change will have already gone through. So the speed increase DOESN'T cost anymore than the price you will already be paying!

Re: Upgrade from 2 - 10 meg
 

AS ALWAYS More and more differant versions from VIRGIN on there flyer there is
no mention of increase even though we all new it . My area upgrade still not done
even though i registered there dates are about as useless as they can be .

TONY
FARNBOROUGH GU14 GU1 AREA (MAY\JUNE0 What a laugh

Re: Upgrade from 2 - 10 meg
 

And again, why do they need to advise of a price change that has already happened and of which you would have already been advised two months before?!

As for the dates - what would you prefer? No dates at all?

Re: Upgrade from 2 - 10 meg
 

I and many others would like Dates that are somewhere near correct not a work of FICTION WE WERE NOT TOLD OF A PRICE INCREASE we found out ourselves.

Re: Upgrade from 2 - 10 meg
 

I agree I thought that before a contract is changed (price or service ) you should have been notified so you can cancel or agree to the chance.
I was NOT told of the change to the price, for information I was told by two people at the customer service it would cost more, and told by the Virgin Media Helpsite by email that you do not have to upgrade there for the price will stay the same and NOT go up.
Is it being suggested in the earlier post that all VM customer service people are dipsticks, it was not like this when it was telewest. virgin is better at twisting the facts.

Re: Upgrade from 2 - 10 meg
 

You will get the 2Mb to 10Mb upgrade automatically and you will not have the option of staying on 2Mb as by the end of October all 2Mb customers will have been upgraded.

You are getting a 5 fold increase in speed just for being a customer.

The upgrade is free regardless of the £2 increase for the platform you are on.

The upgrade has to be done in stages so as not to affect the stability of the network, if they just flicked a switch and it all fell over you would not be best pleased.

Re: Upgrade from 2 - 10 meg
 

And for the third time - customers were sent details of the price changes in writing by the end of March - and had up until the end of May to say they didn't want the change in price (and would have been offered disconnection of the service)

The speed change is not something you can say no to as it does not affect the price

Re: Upgrade from 2 - 10 meg
 

The £2.00 increase is not for the 2meg to 10 meg upgrade, the £2.00 price increase is for the service, as the price for the M package has gone up by £2.00, so surely people should be happy that their internet will now be 10 meg instead of 2 meg.

You just can't keep everyone happy these days.

Re: Upgrade from 2 - 10 meg
 

It looks like some of the forum members did have notification of the price increase, so for the third time I did not have any information of an increase.
To make it worst when I ask today about the increase and TOLD (look told) it was because the upgrade to 10mb, I was then told I have not got the 10mb yet so I ask why have I been charged for a service I have not got.
Can I ask how some of the forum members are so sure about the increase when I have been told "Virgin Media understands that not all customers wish to go ahead with this change and want to go back on to their 2mb connection for £18, so if you wish you can go back on your 2mb service and a £2 credit will be applied to your account".
It seems we have a choice.
I have been with cable from the start (United Artiest) and to be honest I don't think you can beat them for strait to the point information I don't like BT, but if this goes on I will be cancelling my service in October, nice one, Richard's fair play.

Re: Upgrade from 2 - 10 meg
 

Click this link for details about the difference in packages regards traffic management.
http://www.virginmedia.com/help/traffic-management.php

So for the sake of £2 you would willingly downgrade to broadband size S with its severe restrictions on download limits just to save around 50p per week.

It may be a choice if they allow it but you would have to be mad to choose it all for £2 per month saving.

If you downgrade it will be to this S tier 2Mb as your original M tier 2Mb tier will disappear come October.

Re: Upgrade from 2 - 10 meg
 

No you are right £2 for the faster broadband is good value that's if you get the upto 10mb my 2mb I'm lucky to get 500k down load and before any one says speak to the technical team I gave up with that.
But it's the principle of not telling you, I am in Bristol and no one that I know has on VM has been told by post or email about the change in price and I have just notice phone calls and connection changes has gone up on 1st June.
So if you pay by cash and want a paper bill it cost more too, what else has gone up that we are not told about.
As my bill is not itemised now I would have never known.

Re: Upgrade from 2 - 10 meg
 

Well it sounds like Virgin might want to have a word with the postal service in Bristol then!

Everyone I know all over the country got the price change information

Re: Upgrade from 2 - 10 meg
 

Yes I have emailed a complaint again to ask for the increase changes to be sent or emailed to me.
I am glad there are some employees from VM hear to help with some answers thanks guys.

Re: Upgrade from 2 - 10 meg
 

Even if they do all it will say is the same as you already know - that from the 1st May BB M went up by £2 and there is now a £1.25 paper bill fee

Re: Upgrade from 2 - 10 meg
 

I think instead of blaming VM you should be contacting your Royal Mail service as everyone else appears to have been sent a document re the price changes. Also if you look hard enough you will find these details on price changes on the VM web site, don't just sit and wait on emails!

Re: Upgrade from 2 - 10 meg
 

It might also be worth pointing out that Virgin bill one month in advance, so any changes are also reflected on your bill before they take the increased amount. So failing that you never received a letter, you were still informed in another sense via your bill. So you were informed of a price rise.....

Re: Upgrade from 2 - 10 meg
 

Here is the email I received about the upgrade. It was on there flashy back ground but the text is as it was on the message.


"Hello,

We believe our customers deserve the best. That’s why we’re upgrading your broadband from up to 2Mb to up to 10Mb.

More power
Our up to 10Mb download speeds are at least 2 times faster than BT, Tiscali and Orange* so you can download a 5Mb music track in just 5 seconds or a whole album 60Mb in less than a minute.

More stuff
Of course, this extra speed will also help you take more advantage of
V Stuff – the new free service especially for customers. Back up, store and share your treasured files, securely access them from any computer, anywhere and order your free digital prints of your photos**, quick as a flash. You can sign up to V Stuff as soon as you’ve registered for your up to 10Mb upgrade.

How to get up to 10Mb
It's simple. Just click on the link below and enter your username which is ********and your password (don’t worry if you’ve forgotten your password, you can follow the steps online to get hold of it.

Click here to enter your username and password (http://www.virginmedia.com/myvirginmedia/gofaster/)



Don’t forget to sign up to V Stuff once you have registered.

All the best,


Trevor Elliott
MD Customer Service




General: Speeds referred to are download speeds. Speed of internet connection assumes components working at optimum speed and capacity. Both Cable and ADSL broadband are affected by user volume. Minimum computer requirements apply. Subscriber Traffic Management Policy and Acceptable Use Policy applies. *Three month average of actual 6Mb file FTP download speeds in period 1 Oct 2008 to 31 Dec 2008 – Virgin Media up to 10Mb fibre optic boradband vs. BT, Tiscali and Orange ADSL. Max broadband products (up to 8Mb). Data from Epitiro. ** The number of free prints you receive and storage limits are dependent on your broadband tier. Back-up software not yet Mac-compatible. Free prints available for 12 months following activation of V Stuff. P+P for first 3 orders free of charge. Monthly print allowance cannot be carried over into next month. V Stuff terms and conditions apply. Go to www.virginmedia.com for details. Virgin Media Limited is registered in England (company number 2591237). Registered office address: 160 Great Portland Street, London W1W 5QA.


This email has been sent to the following address: *********** by Virgin Media.
For more information about us, or to view our privacy policy, please visit the links below:
Privacy - About Us
You can unsubscribe from receiving future emails from Virgin Media by clicking here."

Nothing abou any price increase.

Re: Upgrade from 2 - 10 meg
 

No there wouldn't be - because the upgrade e-mails didn't start going out until May - after the price increase happened (and for which letters and e-mails were sent out two months before)

Re: Upgrade from 2 - 10 meg
 

Ok I've found the email dated 13th March.

Re: Upgrade from 2 - 10 meg
 

Like many I didn't receive any written (nor emailed) notice of this price increase. In fact the only email I had received in March which mentioned the speed increase specifically stated that there would be no change to pricing structure for the speed tiers!

So I consequently only found out on 20April when responding to a message on MyVirginMedia, I rang CS as requested and was subsequently "verbally" informed of the increase.
When I requested that the alleged "letter" be re-mailed and a "self-install" SACM (I was 2Mbps BB via STB ) SPECIFICALLY NOT TO BE SENT (as it would also likely require an engineer onsite to supply splitter and attenuate/re-tap power levels), the regrettably "inept" Indian CS rep incompetently removed my existing STB BB (DOCSIS1.1) provisioning effectively leaving me with no BB for 4weeks!.

A phone call to RETENTIONS (First time I needed to do this in 10yrs) was necessary to remedy this farce, resulting in upgrading to 10Mbps "L" along with a surprising (but welcome) price reduction and promissory 1 month re-imbursement!.

Needless to say.....I'm still waiting for the promised email/letter. ;-)

Re: Upgrade from 2 - 10 meg
 

Re: Upgrade from 2 - 10 meg
 

Click on the "Connections" tab at the top of this page and it will give you your host details. Mine is :- cpc2-stre4-0-0-custXXX.bagu.cable.ntl.com which shows that Stretford is the area I would come under for any upgrade. Check your host details then look up the result in the timetable you can find here. If you are still unsure what your host details mean post them here and I am sure one of the members will be able to decipher what area you are under.

Add: Don't forget to XXX your customer number.

Re: Upgrade from 2 - 10 meg
 

You are probably on the Heckmondwike hubsite. (Click the 'Connection' link at the top of this page. If it says 'heck' in the name, you are). No upgrade date has been published for this yet.

Re: Upgrade from 2 - 10 meg
 

Thanks very much joglynne and spiderplant. Here is the result:

cpc4-heck4-0-0-custXXX.hudd.cable.ntl.com

That seems to prove that as spiderplant suggested I am on the Heckmondwike hubsite so I will just have to be patient until a date is published!

Re: Upgrade from 2 - 10 meg
 

Why do they make everything so flippin difficult?

I'm in an area that's already been updated & I received a letter just a few days ago telling me I need to arrange for a modem to take advantage of the new speed. Phone the number on the letter & they'll get it sorted asap, right? wrong!

I spent almost an hour on the phone to Virgin & spoke to 8 different people to finally find someone who could order me a nice new modem, he rang back a few minutes later to tell me he hadn't ordered the modem but had ordered an engineer to come install it instead, I hope he brings the modem with him.

Re: Upgrade from 2 - 10 meg
 

The engineer will have a modem with him but that does sound farcical but it can happen.

Re: Upgrade from 2 - 10 meg
 

Well I live in Kent & I can assure you, I did not receive any notification, either by post or E-mail regarding any increase in my bill. So its not only Bristol that was not notified.

Re: Upgrade from 2 - 10 meg
 

What are you going to do then, you can cancel or phone up and complain, they are your only real options, but you are getting a free upgrade to 10Mb anyway.

Re: Upgrade from 2 - 10 meg
 

got this email this morning


Dear xxxxxx,

If you thought it was now miles quicker to upload photos online, or download a new album or two - you’d be right!

We’ve speeded up your service from up to 2Mb to up to 10Mb. Which isn’t just fast - it’s blisteringly fast! It’s all part of our plan to bring our broadband power to the people.

Wondering what that means for you?

Well, it’s now:

4 times faster to download a music track (5Mb)
Taking 5 split seconds, instead of 20 seconds.

Twice as fast to download a feature length film (1.9Gb)
Taking 1hr 12 mins, instead of 2hr 24mins

Overall your service is 2 times faster than BT, Tiscali and Orange when you compare average actual download speeds*. You lucky thing!

The good stuff doesn’t stop there, either. With V Stuff (free for every customer), you can now backup your most precious files with the click of a button, store up to 5Gb of music, photos and more online. Plus, print up to 25 snaps for free** - every month!

Haven’t got V Stuff yet? Just click the link below and set it up in a couple of seconds flat.



Wed, 10 Jun 2009 19:06:22 GMT

Test 1: 1024K took 3026 ms = 338.4 KB/sec, approx 2788 Kbps, 2.72 Mbps
Test 2: 1024K took 930 ms = 1101.1 KB/sec, approx 9073 Kbps, 8.86 Mbps
Test 3: 1024K took 858 ms = 1193.5 KB/sec, approx 9834 Kbps, 9.6 Mbps
Test 4: 2048K took 2049 ms = 999.5 KB/sec, approx 8236 Kbps, 8.04 Mbps

Overall Average Speed = approx 7483 Kbps, 7.31 Mbps

Re: Upgrade from 2 - 10 meg
 

I'm not complaining & quite happy with the speed increase, & also realise just about everything has a yearly increase, I was replying to the statement that eveyone was notified of the impending price increase. I wont cancel just because of £2 a month extra.

Re: Upgrade from 2 - 10 meg
 

I knew you were but many people think the opposite and your post was convenient.;)

Re: Upgrade from 2 - 10 meg
 

It’s official I got the email today I’m now on 10MB!!!
I’m going down to the pub celebrate!

Re: Upgrade from 2 - 10 meg
 

I agree! My area does not even have a date and they keep telling me to keep checking the link.

Apparently they are still scheduling an upgrade for my area. I wish they would stop hyping about the upgrade and concentrated on getting the upgrades done and then informing customers rather than the other way round.

Re: Upgrade from 2 - 10 meg
 

But then if they had only told those customers that had been upgraded that it had happened you probably would have posted "I registered for the upgrade, but Virgin can't tell me when I am going to get it. I've checked online and can't find any information. Why can't Virgin tell their customers what is going on?"

Re: Upgrade from 2 - 10 meg
 

Ditow, I live in Middlesbrough.

I found out about the price increase from here, nothing of NTL. :confused:

I am replying to the statement that eveyone was notified of the impending price increase. I won't be canceling just because of £2 a month extra.

Re: Upgrade from 2 - 10 meg
 

Well I was told about it..but it was couched in the usual obscuring blurb..and no I can't post it because I shredded it ages ago.

Anyway I do expect my services to go up from time to time...It would be unreasonable to expect them to remain the same always.;)

Re: Upgrade from 2 - 10 meg
 

I have been upgraded from 2meg to 10 meg for some weeks now, and yesterday I received an email from virginmedia8@newsletter.virginmedia.com with the subject being You've been upgraded, so I thought to myself no problems they have just sent this out to let me know, but, I received an email today with the subject being Don't miss out on your broadband upgrade - register today

The email was signed by Trevor Elliott, MD Customer Service

What is going on, surely they should know that I have been upgraded, but why does one email differ from the other?

And why are VM sending out conflicting emails first informing that I have been upgraded, then a day later sending one to tell me to upgrade?

I have checked my account again just in case it had changed, but it does say that I am on the M package at 10 meg.

Can someone please explain.:mad:

Re: Upgrade from 2 - 10 meg
 

What is your problem..You've been upgraded and received an email out of context and you are cross?

I'm having to wait until August to be upgraded and all I'm hearing is griping about emails?

Bah!:mad: