Re: PVR release dates
 

I had mine via cable modem prior to install (it's 10meg). If you have the V+ installed, they will also install a separate cable modem for you. I don't believe you are able to continue using STB even if you want to (don't know why you would want to though!!)

Abs

Re: PVR release dates
 

oh - they have to install a cable modem as well ... do they charge for that or is it part of the fee ? ... also if I want to move the modem to up stairs will they run cable throughout the house to get there ( i do have a wirless connection )

Re: PVR release dates
 

No extra charge, all included. You may be lucky and get them to run the cable outside the house, they will usually take whatever route is easiest for them. Or as you have wireless, you could keep it next to/behind your new STB.

If you go for the V+ with an additional STB upstairs, they will run a cable for the upstairs anyway, so they could add a splitter and put the cable modem there.

Abs

Re: PVR release dates
 

got mine this morning at 12.30.

Took about half hour for both multiroom and setup of V+.

A pair of really entertaining installers, actually.

I'm the 3rd person in the whole of Blackburn and Burnley to get a V+ Drive as the release date is 8th.

All content is here.

Watched 8 out of 10 cats and Red Dwarf S2 Ep 6.

recorded for a few seconds during Footie Focus, but going to test the full functionality tonight with TNA.

The other STB still connects me to BB, as I said it would.

Doesn't really go well with my all silver setup, but I may just make a case/facias for it with some of that photo gloss paper with a sticky back.

Picture quality is better. No blocks, which is impressive.

Can't seem to get the right TV Letterbox etc, but will fiddle.

Got the HDMI lead and an audio cable too.

Its froze up once, and it remembered all I told it to do! lol class!

all in all, I think 9/10 on Bransons first venture into the Virgin Media life!
woohoo!

Re: PVR release dates
 

Mine's still due on the 24th Feb, my choice to go so far ahead as I needed a Saturday.

Looking forward to it...can't remember the last time an NTL Digital TV product was so eagerly anticipated in such a widespread way.

Re: PVR release dates
 

I'm calling cs to find out when it's coming out in my area east London next weekend.

Re: PVR release dates
 

Rang CS this morning ... available in Waltham Forest of Feb 8th... earliest install they could do though was Feb 27th... they must be busy.... got to get a cable modem installed as well - as i as getting that through my STB

---------- Post added at 22:27 ---------- Previous post was at 22:24 ----------

to be honest they would have to run it upstairs and through the main bedroom through two rooms to get the cable to where my pc is... so I will stick with the router downsairs by the sTB

Re: PVR release dates
 

as the word spreads, the demand gets higher.

I'm glad I ordered an install at the end of january.

you need to get it done asap for a quicker installation time.

Re: PVR release dates
 

yea the installer told me on thurs when he put ours in they are doing four per installer a day glad we got ours when we did.;)

Re: PVR release dates
 

I've been trying to order since 23rd January, but keep getting told it's deferred, and can't order for another week.

Re: PVR release dates
 

I rang up last week and got told it would be no problem to book an install for the 8th Feb.

Re: PVR release dates
 

I love mine, one thing to bear in mind, if like me the installation engineer tells you that the volume controls no longer work then ignore him. All the codes to programme the remote to control the TV volume/mute are in the, Home/Guide > Help and Info > Help with your remote control menu.
Had a couple of problems with the recorded video playback but these are known faults 'apparently';)

Jim.

Re: PVR release dates
 

Hi Guys

I am glad to confirm that the mansfield and district are now able to get the V+ box. mine is comming next tuesday.

I have spoken to CS and they have said that the service is going to include sky sports HD, all of the on demand content will be HD. and the usual that are already available and been mentioned in this forum

has anyone else had this information briefed out to them.

Oh ps the install is free and the service is free as long as you have the full package as I have.

I have the familly pack along with sports and movies.

if any of you have the full pack and had a similair or completely different experience having the same package and install please let me know.

Re: PVR release dates
 

You've booked an installation on 08th Feb already, or you can book on 08th Feb for an installation on unspecified date?

Re: PVR release dates
 

Do you have an extra STB already or are you having your old one moved to another room?

Re: PVR release dates
 

GLASGOW NTL offers the tvdrive already, you dont have to wait - although the seems to be a lot of problems with it just now!

Re: PVR release dates
 

Just tried C.S. again, now told that I should ring back in march!!! as only manchester areas have the v+box as trialists :erm: WTF???

Re: PVR release dates
 

some info on the NTL site at last

http://home.ntl.com/html/dtv/vplus/index.html

no idea what TV size I am on but I have the family back plus Sky Sports and Movies

Re: PVR release dates
 

When I just rang I told the lady on the phone that it said on the ntl website (on the faq section) that the V+ box is available now! she just said that it wasn`t :dozey: . False advertising? Law suit? Roll on thursday!!:confused:

Re: PVR release dates
 

Hi,
I called cs this morning and was told i would be able to book an install date on Thursday 8th feb,that's the fourth time i have been told that date in the past week

P.S. I'am in Leeds(Bromley)

Re: PVR release dates
 

That is just the old Telewest page updated with the new names so not really "new" information.

Family pack is now TV Size: XL

Re: PVR release dates
 

Keep phoning back mate, i spoke to 4 people regarding my install in Stoke, I got different stories from everyone I spoke to. I was told it wasnt available, had been put back to march, was on trial only.

Luckily on the 5th call I spoke to someone who knew what they were on about and got it installed for me within 2 days :)
Its trial and error really who you speak to, some cant be bothered, some havent been trained, and some are very very good.
Id phone back again.

Re: PVR release dates
 

I do indeed yes but is only a old pace box that was left behind after and Endineers visit
;)

They have said that they will come and take that away and leave the samsung box in it;s place along with the new pvr downstairs

Re: PVR release dates
 

The best thing to do is come on here, find out all the information from us, the official releae dates and then you know all the info, even if the CS Rep doesn't.

Re: PVR release dates
 

Due an install this afternoon.

Tech arrives and tells the wife "Sorry its not available in this area yet, network problem."

Rang CS and have new date for 16th Feb, apparently the roll-out date for Solent region is now the 15th Feb.

Re: PVR release dates
 

Solent is experiencing problems according to many sources.

Codes, mainly. And a lot of content/features missing, so until that is fixed, the date is still penciled in.

I don't understand how they can't use the same code we have in Bromley.

Just ship a box down there!

Re: PVR release dates
 

I was also do an install today but got a phone call from field support last tuesday telling me that they were having serious technical problems and they rescheduled my install for the 14th which I was assured would definately go ahead.

So I'm a bit concerned to hear you say the release date is the 15th? Are you sure? :confused:

Re: PVR release dates
 

I was told mid February for Solent installations to commence so that would fit in with the current forecast of 15th February.
My install is for 19th, but was told that if there were any delays or problems then they would phone up and rearrange the date.
It all seems a bit of hope and guesswork at the moment, then mix in the garbled and random information from CS and it's a lottery !
Still in a week the launch of Virgin Media occurs so everything will change for the better.
;)

Re: PVR release dates
 

Just ordered my V+ box (BN postcode).

Being installed on the 15th (in the afternoon) with a Cable Modem being sent out to me for this Friday.

Re: PVR release dates
 

you a new customer?

Re: PVR release dates
 

Thought I'd better check with CS that my install was going ahead. Explained that I had an install booked for the 14th ..........there was along pause and then 'I'm afraid we're not installing in your area till the 15th, Miss White :confused: . I'll have to get my supervisor to phone you back'. So an hour later I get a phone call to say my install has been moved to the 16th. I tried to explain that I had already taken the time off work but she said there was nothing she could do. So now i've got to go grovelling to the boss to try to change my day off. :mad:

Re: PVR release dates
 

Just booked my install for Friday 16th of Feb.

Leeds(Bromley):) .

Re: PVR release dates
 

Mine is booked for 10th March - could have had earlier, but wanted a Saturday. Also, they're installing a SACM as well, and removing broadband from the STB (even though I'm keeping a Samsung STB)

Re: PVR release dates
 

why remove BB from STB?

you got a router?

Re: PVR release dates
 

Hi

Please forgive any errors here. I'm a Newbie to forums.

I've been visiting the V+ threads for a few weeks now, and can see how useful it is to share information like this.

I'd like to add my experience today to see if anyone else has had this problem thrown at them.
After the usual wait to talk to someone in Sales, and telling him to check again that I should not have to pay the £75 Installation fee, I'm now told that no installation can be booked for at least 2 weeks. The reason?
Their systems cannot cope with the switch of main STB for V+ because I wish to continue to rent the 2 additional stb's used by my sons in their rooms.
Sounds like the system blew a fuse and their programmers will take at least 2 weeks to sort it out!

Is my stb package so unusual that the booking system cannot cope?:)

Re: PVR release dates
 

Nope. I've had the STB, broadband and phone since I bought my house, and prior to that had the same at my folks place (all additional to their stuff).

Took no time at all to get through either...no waiting in a queue or anything.

Daz

Re: PVR release dates
 

You can keep BB through the STB if you like... cause your existing customer.

:D

Re: PVR release dates
 

To be honest, I'm quite happy to be getting a Cable Modem, I wanted it done that way in the first place, but it got done through the STB and I just left it.

:)

Re: PVR release dates
 

I was told that they were changing everyone over from broadband through STB to have SACM

Re: PVR release dates
 

AFAIK, I think they've decided to let existing customers keep broadband through their STB. New customers will have to have a SACM though.

Re: PVR release dates
 

Yup.

I called them and they confirmed that information last week, as well as when I had V+ installed, that's how we did things.

As seen as I had an RJ45 lead lying about that was long enough to go from my Bedroom to the Living Room, I shoved it into me wireless Modem so I could continue to use the PDA, and now, instead of getting a PC, might as well get another Lappy, although... My DL DVD RW won't like the sound of that.

Still, if there is a way to possibly use that externally, I will. If not, then I will sell it.

:D

Re: PVR release dates
 

Just ordered the VIP package and my V+ install cannot be done before 03/03. Disappointing.

That's for a KT13 postcode on Bromley (ex C&W)

Re: PVR release dates
 

ordered mine today :) for 20th feb , BD 11 postcode ,bromley

Re: PVR release dates
 

try ebuyer, they ised to have USB enclosures.

Re: PVR release dates
 

Booked for 3 Feb 08:00 - 1300 CANCELLED
Re-Booked for 9th Feb 0800 - 1300
Installer turned up 10:30
Finished 11:30

Top guy he was, it was his first V+ install so asked me how to show him how to use it :shocked: seeing as though I had a sky+ box sitting there he guessed I would know.

No issues with the install at all, programs all appeared within 10 mins and more importantly are still there lol.

Went out last night set it up to record a few proggys to test it and they all recorded fine. Just need some nice HD content now :rolleyes:

Well done NTL / VM.

Re: PVR release dates
 

I'm having mine done on the same day :)

Re: PVR release dates
 

Phoned Friday (9th) expecting to be told several weeks wait, and instead get told our area will be ready on the 15th for install (BH area code) and would I like an install on that day! Also sending the SACM to be installed that day as well. Would have been happy keeping it with the STB as we're not moving that one, but hey - why not - maybe I can set up something wireless now for OH's laptop?

Just waiting to see if it will all come through.

Re: PVR release dates
 

getting call back friday 15th after being changed between so many different depts yesterday first ex ntl then ex telewest then same n same after but sales for ex telewest then finally got to right people for ex ntl V+ what a day LOL so on friday i can book my appointment for the install

Re: PVR release dates
 

I have just called to confirm that my appointment for Friday is still booked.

I got through to a CS Agent after about 2 rings, which was a really nice surprise , not the usual 15 minutes of terrible hold music ...

oh and my appointment is still booked for Friday...

This Virgin Media bunch may just turn out to be quite good :)

Re: PVR release dates
 

i got phone call last night to say see you on the 15th with your v+ boxs

Re: PVR release dates
 

Solent installations
Earlier this month a couple of posts on here mentioned that they were due to have their Havant/Gosport installations today.
Has this happened?
If so, how did it go?
If not, have they been given a new date?
Mine (Fareham) is due on Monday

Re: PVR release dates
 

SOLENT INSTALLATIONS

Hi Blueview :)

My Install is booked for tomorrow afternoon, phoned Virgin media today and they told me that it is definately going ahead (although I'm not holding my breath).

So I will let you know if everything goes to plan :tu: (or not!). :td:

If there is anyone out there in the solent region who has had an install today please post and let us know -would give me some hope :D

Re: PVR release dates
 

Booked mine last night. 14th March earliest but a promise that if they get any cancellations I might get a call.

Re: PVR release dates
 

Hey guys, mine came today, really impressed with it, all installed within 30 mins and all channels are fine. HD looks great, but can be a bit grainy at times, not sure if its the cables im using. Currently its through component. I might buy a HDMI to DVI cable tomorrow, but just wanted to know, if i use the HDMI output what options do i have for audio. Because i only get sound from my Home Cinema, but it doesnt have any inputs, its connected to the TV via RGB scart, will i still be able to use the Phono audio outputs?

Any help would be appreciated

Thanks

Re: PVR release dates
 

Hooray!! Someone in the solent region has got it installed with no problems :D

This bodes well for my install tomorrow, I'm getting pretty excited now

Re: PVR release dates
 

ecw 199
Exciting day for you. Only hours to go now ! Hope all goes well.

---------- Post added at 10:23 ---------- Previous post was at 10:20 ----------

ecw 199
As you already have 2MB broadband, phone and family pack, now that you're getting the V+ box today, will you get the old box connected and upgrade to 10MB broadband - thus becoming a VIP @ £85/mth?

Re: PVR release dates
 

got my v+ boxs now look good

Re: PVR release dates
 

My V+ installation has just been completed.

The engineer was early today, which was a nice surprise. He has set up the V+ box and a new cable modem which are all seem to be working fine.

The only small issue I have is that when I press the v+ button I get a message saying I am not subscribed to that service ... I was however told that it may take up to 4 hours for all the services to come through.

First impressions of the new box are very good, menu is fast and responsive and the box does look nice.

score another point for Virgin Media

Re: PVR release dates
 

Hi
Just got my v+box installed and new cable modem fitted.On another matter i have set it to 720 wide and not 720p,is there any difference between the two apart from the black bars?
Thanks.

Re: PVR release dates
 

In 720 wide mode, the V+HD box will stretch non-widescreen (4:3) pictures to fill the screen. In 720, it won't which is why you get the black bars. That's the only difference.

Re: PVR release dates
 

would love it if we had that option on the old samsung box too. i'd prefer to see black bars at the side rather than strechy vision

Re: PVR release dates
 

Most widescreen TVs will allow you to change that setting yourself if you're watching via SCART. They usually won't allow it via HDMI, which is why the setting is included in the V+HD box software.

Re: PVR release dates
 

Solent Installations

Hi everyone, I NOW HAVE A V+ BOX INSTALLED :D :D :D :D

The engineers turned up about 4 pm, it took about 30 mins to get it installed including having my existing box moved to my bedroom. The engineers were very friendly and polite. I got a black box with all the virgin media branding on it and the new virgin menus and epg software. The hit came through whilst the engineers were still here so they were able to give me quick demo.

First impression are that its GREAT!! Obviously haven't had much time to try it out but it seems to be working no probs and no problems with remote lag or anything (touch wood). Will report back once I've had time to play with it.

Hi Blueview

Absolutely no problems with my install so everything looks good for your install on Monday :) . In answer to your question about the VIP pack i definately am considering it, the big draw is the 10mb broadband. I reckon I'm paying about £72 at the moment (that includes the V+ and second Box). So it would be an extra £13 but I not that interested in the Sky movies (I get unlimted dvd rental from Blockbuster) or sports channels (well not untill the cricket is on in the summer). Still it probably is worth it !!!! :tu:

Re: PVR release dates
 

Was scheduled for 8-1 today.
Engineer arrived at 7.59. Excellent. Took about an hour.
All up and running OK. Old Samsung box transferred upstairs.

Disappointed there was no manual, though. Is there one online somewhere?
Also the On Demand not available yet. Does it take a few hours for this?
And need to know the handset code for Toshiba Regza 37". Can anyone help?

Re: PVR release dates
 

Mine took about four hours to update the On Demand.

Most codes are available via, Home/ Help & Info/Help with your remote control. Toshiba codes on page 34.

Jim.

Re: PVR release dates
 

Had my V+ installed Friday.

Still don't have the VOD, tech booked for Thursday.

May be that we will have to wait for the update scheduled for later this month to sort out the VOD problems in Solent.

Apart from no VOD everything else is great.

Re: PVR release dates
 

Is your green online light continually flashing?
If so, look at the 'Solent Installations' thread.

Re: PVR release dates
 

I want another one for my bedroom however vm say there's not enough available to do this, one per house hold they say. yet i know a few people who have two of them.

Re: PVR release dates
 

You can apparantly have more ithan one if you live in an ex-bromley area. :)

Re: PVR release dates
 

Flashing comms light on the knowsley network is normal after install while it's activated. Normally done within 48 hours.

I've seen houses with 3 TVD in them.

Re: PVR release dates
 

Why? On Bromley/Langley it means something's f'ed up.

Re: PVR release dates
 

what is pvr? and tv drive

Re: PVR release dates
 

PVR stands for Personal Video recorder and the TV Drive was what the V+ was called before the company rebranded as Virgin Media.

Re: PVR release dates
 

How do you know if you are ex-bromley area :confused:

Lyn

Re: PVR release dates
 

it doesnt really matter now, as all the old legacy billing systems have been merged into 1, so if you want extra V+ boxes, you can.

Re: PVR release dates
 

Please could a passing mod unstick this thread now?

Re: PVR release dates
 

Done