Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Nah, we're currently on the 750k service, so it'd be the 2mb one.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

You need the STB upgrade then as if I recall the Pace STBs can only handle up to 1Mb. That's why your mum got told she will have to wait till April as that's when they are swapping the boxes out :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Still need to replace. Anything over 1MB and NTL will give you a nice new Samsung. A bit of grovelling to CS might give you a temporary 1MB until they get round to the replacement though.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

"The uploads are all being increased.
The 750k down / 128k up service is now 2mb down / 200k up
The 1.5mb down / 256k up service is now 3mb down / 300k up."

So why am i still uploading at the same speed as before?? I'm on 2mb, but the tests i've run all show same upload??

new upgrades :s
 

i am confuesd about these upgrades .......do i get the free upgrade from 750 to 2mg and still pay the 750 price? or is it just the upgrade to the 2mg that is free and then i pay the 2mg price :s i am slightly confused as u can tell, hence y mayb this post doesn't make all that sense lol

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Someones got his sarcastic head on today :Peaceman: was just going to let you know when it happened not bitch about it .

Are you saying the auto upgrades are not planned around here as yet?

So can stay on 750k it will not be automatic upgrade

Re: new upgrades :s
 

No you pay the price you are paying now and unless you are on a STB it's automatic. If you are on a Pace STB you need to ring NTL CS up for a date to have your box swapped for a nice shiny samsung box as the Pace STB cannot handle the upgraded speed past 1Mb.

Re: new upgrades :s
 

i am on a stand alone modem, ok thanks for that, i was thinkign that i was goign to have to pay the 2mg price :s lol but if not then yay!

Re: new upgrades :s
 

Nope the speed upgrade is free so you continue to pay the same monthly price as you do now. If you ring the number that "Marge" gave you on the options thread you need to press the option for package changes etc and that should put you through to the people that can help with your account. Think it's option 2 but the thread the info is in is now 3500+ posts long ;) Oh and while you are on the line to them you could always ask if your upgrade can be put through while you wait. They might do it there and then if your area is ready for the upgrades.
Oh oh, now someone is saying option 5, since that's the option we used here then it's probably the one you want too ;)

Re: new upgrades :s
 

k i will but i have just thought of something else..... i got the 750 package for £19,99 a month, doest his mean i can't get teh upgrade because i saw somewhere about the price of 750 being £24.99

Re: new upgrades :s
 

the 2MB price is the same as 750K.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

is there any chance of creating a sticky with just the info and numbers to call on how to get the speed upgrade or update the news acticle with this info.. this thread is so long it's hard to find the actual info on getting the upgrade

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Morning. Ok bit of a long one. I use to have 750k [black box} ,on the 28march at 1745 till 1815 hrs i got the ntl run around trying to get my new silver box;) , there is a post some where on here about that one:mad: . Any way my nice new sam turned up on the 05march, and i did call cs to make shore that i was still on the 759k ,they said yes you are:td: :Yikes: I knew it was going to happen, just got the damm phone bill:mad: 05-16mar ..1x 750 kps broadband. THAN... 05mar..16march 1.5mb B/B..£37. 99...:td: So i get on to billing to fine out what the hell is going on:mad: that was at 1010am today ...10 mins later i get a girl called St... in scotland. who was no help at all.. said i would have to pay the bill.. I say hang on i did not ask for 1.5 [3mb]. she said i would still have to pay. I say hang on, iam not paying for something i did not ask for. billing said yes.. but we will give you the rest back on the next bill.. i say how much..? billing say dont know:mad: .. i say can i speak to the sup. billing say are you at home now.. yes i say. still waiting:mad: Now some where i have seen a list of names you can wright to? can some one help me out?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

think you need this thread for contact numbers

http://www.cableforum.co.uk/board/article.php?a=28

Looks like you have been well NTLed there get the names and extension numbers .

Just noticed the comedy in that thread

"Mr Goodland is responsible for all ntl Internet Products, including their development, design, and improvement":Yikes:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Well it's the morning. I just phoned CS and politely enquired about these speed upgrades and a nice lad called Simon sorted it out there and then for me. He went quite for all of 2 minutes and said reboot the STB and all will be good. In fact, it's all now jamgood and I have a spanking new 3Mb connection.

I just like to say what a helpful and nice bunch of people NTL's CS staff are. Any problems I've ever had has been sorted out at supertime speeds and any questions I've ever had have been answered. (and I used to work for BT doing the same thing, I know what it's like to work on the CS desk.)

So here to you NTL. Cheers, from a very satisfied customer. :D

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Thanks th engineer, Whan I call C/S i allways ask for a name, but your saying get the extension number ? any will get on to that list right now.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Did he say when the auto upgrades are happening

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Hi,

New to this forum! Looks very good - Very informative!

Okay, looking to upgrade my NTL speeds, and just skimmed read hundreds of pages to get an idea on what i need to do.

Currently on a 750k, so i guess i will go up to 2 meg. Currently have a black STB, so i firstly need to get an engineer out to change it to the silver STB. Correct? Then i should hopefully get the 2 meg speeds?

I also wanted to check that im not contracted to NTL for a long term, im planning to move house in 5 months, and i can remember when i first got NTL i had a 12 month contract, i presume that this upgrade doesnt have a contract like that to it - can someone just confirm this?

I also wanted to know when the capping will come into place.. I for one can easily go over 1 gig a day! Will they cap me straight away or will they monitor my usage and then give me a letter warning me and then threaten to cap me?

-Heavenly Donut

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

It has taken years of hard work by Frank Neil and the team

Yes
No new contract so existing
Thats up to NTL i do not think they know what they are going to do with the cap as yet :D

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

th.engineer, just got this back from you know who;)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Are you expecting a call back you might want to have a read through the forum on the call back from NTL situation .

Not very good :angel:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I was going to? at less i got a email back from Mr G.. will have to get back on the phone and if no joy , i will just have send a email again and again.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Thanks for the response! Brilliant! Time to get on the phone to NTL :D

2mbit upload speed
 

Hi,

I currently subscribe to the 3mbit service and am getting between 35-37k upload. I'm thinking of downgrading to 2mbit but am put off by the 200k upload speed.

I was wondering if you guys and girls out there on 2mbit are really getting 25k upload, or is it closer to 20k.

Thanks...

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

In all honesty mate, I never asked about the Auto Upgrades. My mates ringing later to get his upgraded, I'll have him ask and post back ;)

Cheers

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

ive just had an interesting conversation with some 1 from ntl
QUOTE:the 3 meg connecton will have a 100kbit ul speed as no 1 uses it END quote

what utter baloney
i only cheked to see what was happening with my steet box as my connection has been intermittent....

regards....a bemuzed customer!!

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I have a Cable Modem, currently on the 750k service. Will I be automatically upgraded to the 2mb service or will I have to ring up too? I would look through the forum but with 49 pages on this topic I think it would be quicker to just ask :)

Thanks for any help,
Mike

ntl march 14 upgrade?
 

hi i recently phoned ntl, about my upgrade as login would not work and they said i can upgrade but i would loose some deal im on atm, so they said you can wait till 14th where you will be auto upgraded. has any 1 actully been auto upgraded yet, cause i havent :\.

Re: ntl march 14 upgrade?
 

There are numerous threads already on this topic. Be more specific, what deal are you talking about? I assume the first 3 month for £xx.xx ??

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

yeah something like first few month cheaper, and still waiting for this auto upgrade maybe it will take a while due to all those customers ntl have.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Update

From Daniel in Customer Services Manchester at 2.30 this afternoon when i tried to upgrade.

There is a problem with the system and the samsung boxes cannot be upgraded until later this month or early next month.

So its another balls up from NTL on the upgrade.

If he put the code on the box would not upgrade and it would lose its connection permenantly.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Damn!!! I'm getting my Samsung box tomorrow...

I'll be phoning NTL anyway to try and get my upgrade just to see what they say, the nice Scottish lady I spoke to last week said I would get my upgrade tomorrow so is this a problem that has just come to light and have any Bromley users who have had a new Samsung STB installed got their 2mb or 3 mb upgrades? :confused:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I am on Bromley so it must be a Bromley Problem.

He explained that the file or hit they would send to the STB will not work they can not reverse it because the 750K config file is no longer on the system.

I could not believe it when he gave me chapter and verse on the problem.

I even mentioned cable forum and asked him to repeat it, he did so wrote it all down.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

eng - new one on me - what tier were you trying to upgrade to?

Edit: The 750k silver.cm file is most certainly still out there, otherwise the thousands of 750k STBs would be sitting around blinking wondering what had happened. I think he meant the ICMS billing code tbh. And there are quite a few Samsungs on 2Mb out there by my reckoning.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Silver 750K only going off the info received from Daniel in Customer Services

BB king am i being fed BS from Daniel in CS

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Intersting, I had my Samsung box upgraded from 750kb to 2MB this morning and that has suddenly stopped working..! ( Stockport - Cheshire )

Just about to phone CS to see what the deal is...!

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Wonder if Daniel is right about it

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

He's probably better informed than me - as I've said I have no involvement in these upgrades - if CS are being told not to upgrade Samsungs to 2Mb then presumably they have a reason.

Mog - got a smartcard number or MAC address I can use to check, mate?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Thought you would have your finger on the pulse ;) if there was a problem
__________________

Update I am now on 2 meg thanks to assistance from Bill C.

The information that Daniel furnished me earlier was incorrect.

He must not have understood properley the question.

Or it was BS

So you can get an upgrade from CS but be carefull if Daniel answers the phone he might not understand you .:D

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

wooooooo hoooooooooo, im now on 2mb. Had to call customer care 3 times though, got there in the end like.

:)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Problem solved, a simple reboot of my STB has solved the problem...

2MB on Samsung box now working fine ( for how long is anyones guess lol )

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

You did not get Daniel did you the first few times

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

th'eng - just checked your speeds using my little tool - pleased to report a hot, throbbing 2048000/200000 service (and an uptime of half an hour). Nice one Bill.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Thought you would not mention your little tool throbbing:D got to give it him.
Its sorted thanks :) Bill C and his friends

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

As long as your happy i am happy :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I am happy should have rephrased that throbbing tool one just realised :p::D :angel:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Im tring to upgrade via the web but get this error:

The username (******) entered is not the registered subscriber associated with this cable modem.

tried phoning cs and I got some asian woman who's english wasent great. she told me this is a known fault and will be sorted just try later. I want it now like everyone else my area has been done i know that. im in portsmouth. Will i get through to the same woman if i try again?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Thats real good news guys, when I've got my new STB tomorrow morning and I phone NTL I'm gonna check who I speak to, if I get Daniel I fear my phoneline may all of a sudden get a problem and go dead ;) , which of course will require me to phone NTL again and hopefully get the nice Scottish lady we all praise here...:D


(Please don't take the dead phoneline joke seriously, I know there are a few guys on here who will complain about something like that...)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

ref my ling on page 47.. 48 . got though to cs in swan.. ext 3141. all sorted. getting my bill sorted out. and speed. thanks to th.. eng, and may be the email i sent off to mr Bill Good land .

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

1st 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
2nd 128K took 532 ms = 246376 Bytes/sec = approx 2050 kbits/sec
3rd 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec
4th 128K took 531 ms = 246840 Bytes/sec = approx 2054 kbits/sec

eng rocking:D

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

how many times have people been requested to stop posting speed tests!?!?!?!!?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

If my car developes a rattle do I have to go and buy a new car? err, no. I stupidly expected a major problem like the sound being screwed, if i can use that term dad, resolved PDQ by NTL. I'd suggest everyone on the Bromley platform who has been told they have to wait til April for a box swap for the new BB speeds to ring up and demand a new box due to the sound issue on the Pace box. Show the engineer a radio station like snap crackle and pop kerrang and say "WTF, get it sorted". New box.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

:notopic: I think the problem was that you were mentioning it in every thread, even the ones which did not have any relation to your problem. :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I dont know only new to the forum :angel:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

:tu: I'm happy just been onto customer support and they upgraded me from 750kb to 2Gb straight away. Just reminded me of the 1Gb daily limit and that was it. Did a restart of the modem and all OK. :tu:

th'engineer
I'd like to know how you get your figures because the best I get are around these
1st 128K took 550 ms = 238313 Bytes/sec = approx 1983 kbits/sec :)
2nd 128K took 610 ms = 214872 Bytes/sec = approx 1788 kbits/sec :(
3rd 128K took 600 ms = 218453 Bytes/sec = approx 1818 kbits/sec :(
4th 128K took 550 ms = 238313 Bytes/sec = approx 1983 kbits/sec :)
using http://homepage.ntlworld.com/robin.d...?1110826976120

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

lol :rolleyes:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

'eng is on a rock solid throbbing Samsung STB while you're on a piddling little cable modem.

[actually it's because speed tests aren't very accurate - try taking sixteen or so readings, discard the top and bottom values and average]

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

We are not going to start the which is better debate, they will all want a Samsung throbbing STB instead of a Cable Modem :D.

Just wait till iadom gets one :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Im getting the postcode error, gonna have to call ntl to fix it :(

Damn thing

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

:notopic: Read the whole thing before you start crying next time.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

You are starting to become quite tiresome now. I suggest you take a break before we enforce one. :dozey:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I am still on 750k, meaning that 1GB daily does aply to me yet!!

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

the 1gb a day has been in the terms and conditions for ages (over a year IIRC) so it does apply to you ;)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Why some people complaining about cap, if it was like that for ages? Oh well.......

I think I have downloaded over 2GB the other day (last month). But its rare, since I was trying to catch up with Manga Anime Episodes.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Hi all,


New here only found the site last week when I got a problem with my new comp and googled it for a solution. I didn't know anything about the upgrade till I read it here so called CS, got passed about a bit but one person was very helpfull, basically I've had loads of probs with my stb, having to reboot 3 or 4 times a week etc (well haven't had to for a while now but they don't know that lol) anyway this bloke told me that my 750k connection with the tv on is asking to much of the box, this is a common problem, he told me to call the people you speak to when you want to disconnect. Anyway long story short(ish) I told them he told me to ask for a stand alone modem, they asked why I was speaking to them so i said that if the problems were not sorted ASAP then my phone, cable and BB would be going elsewhere within the next 6 weeks. Tomorrow their coming to put in the stand alone modem, they would have only done this if I had not put up a further fight for the 2MB upgrade, once they saw reason in the fact it will save them money to do the upgrade at the same time as putting in the modem then I would have had to wait.

So thanks to you on here, I will be visiting frequently.

th'engineer,

Please can you pm me with the details of this "Cable beats ADSL only if its maintained and correctly configured" in your sig.

Cheers

Cro

Can I keep my 1.5
 

Ok I've been with NTL since the first day they baught out BB, 512, then upgraded to 1mbit then recently to 1.5mbit and all this time I have been able to download as much as I like.

My understanding is I have to sign up for 2 or 3meg on the ntl site, right?

So if I dont do this will they just let me keep my 1.5mbit connection with no cap?

My concern is i download around 100gig a month if not more and I would rather be slower with no cap. Am happy with 1.5 if thats the case.

:confused:

Re: Can I keep my 1.5
 

There has been a 1GB per day cap in place for quite sometime now, you have been exceding it for a lot longer than you think.
And no you dont sign up for the speed change, it is automatic once your area is switched on (hardware permitting).

And 100GB per month, your lucky you have gotten away with it this long and what the hell do you download?

EDIT: Welcome to the site by the way :welcome:

Re: Can I keep my 1.5
 

Hah well am into mountain biking and am constantly uploading / downloading videos me and my friends have made they have got huge now were getting into making dvd's and have digi vid cams.

So I might aswell upgrade to 3meg then i gues.

I read elsewhere on the forum people were going to a page and typing in their user name and password on the ntl site to upgrade, what was that for then if the upgrade is automatic?

Re: Can I keep my 1.5
 

I think it has to do with some users having new set top boxes installed etc. Im not sure of the specifics but my understanding is that the upgrade should be automatic if you are on a stand alone cable modem (might need to reboot) and there may be some problems if you access your BB through a set top box.

I excede the current cap myself quite often (though nowhere near as much as yourself) luckily for people who excede the cap NTL have never really enforced it, though apparently they will be taking this more seriously by the end of this year.

Re: Can I keep my 1.5
 

Ok thanks alot for your help.

I have a cable modem so ile just sit tight until it goes faster lol

I think maybe part the reason I havnt been contacted for downloading so much is I live in a realy small village i doubt many people have broadband around here so maybe am not affecting it so much?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

It was not always capped its Mr Bill Goodlands daft idea, he also thinks all customers are thick as well.
Get all the details of the original cap here www.anticap.co.uk
__________________

Its true just like a car dont maintain it it breaks same with cable.
Dont check the levels you dont have a connection

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

:notopic: I did read the whole thing. Where was I crying by the way? :rofl: Just pointing out your habit of moaning about the same thing in unrelated threads, that's all.

Re: Can I keep my 1.5
 

This is because some people wanted the new speeds before they were automatically upgraded - therefore instead of waiting - they decided to do it manually themselves. :)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Anyone know when Stockport (SK6) STB are getting upgraded?

I've got this nice shiney new Samsung just waiting to be pumped with 2000k of internet juice.:D

Re: Can I keep my 1.5
 

Yes, that's what I did via ntlworld.com. 30 seconds later my 750K service was a 2Mb service. Well happy.;)

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I phoned cs this morning re the upgrade from 1.5mb to 3mb, only had to wait 5mins for someone to answer.
outcome,now been upgraded!!, total time taken 10mins, not sure if this is a record for cs but in any case well done to all concerned.
I live in the Da1 area and have a sumsung box.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I have been upgraded to 2MB, also on a Samsung STB.....

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Mog,

Did you call CS or did it upgrade automatically?

EDIT: Ignore that - just re-read your message - :dozey:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I'm one of the impatient ones and I called CS on Saturday morning, the upgrade was done in about 5minutes...

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Just called CS. Spoke to a guy in Glasgow who sorted the upgrade out in 5 minutes.:)

Nice one NTL. Another satisfied customer. :D

To be honest, I've never had any problems with Customer/Tech support. Sometimes you have to wait a while but everything gets sorted once you speak to a human being.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Lucky you did not get Daniel in the Manchester Call Centre :D

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Hello all ,

I have just got off the phone and have booked an appointment to get a samsung STB , 9th of April for me . Would like to add that the CS guy was great and knew just what I was after so dealt with my query quickly . Only had to wait a short time before speaking to him as well . Have been a customer since the nynex days and in all that time I have had no cause for complaint with the service or support , infact on the occasion a tech engineer fixed a problem by replacing the batteries in our STB handset I was quite impressed , and also felt slightly embarrased . :D

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I called NTL on the 12th March and asked for my PAce STB to be upgraded to a Samsung so that I could receive 2MB.

They said no problem and arranged for a swap to take place on 16th March.

NTL have phoned me twice since then to confirm that they will be coming on the 16th.

Let's hope I can get the provisioning sorted out again with my Mac and Airport Express, from memory I need to use IE rather than Safari.

Ian

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Got my Samsung STB installed this morning as NTL promised, the guy who installed it said I would have to wait about an hour for BB to be up and running, unfortunately I had to go to work about 10 mins after the NTL guy left. Just had a phonecall from my wife telling the BB is still not connected and none of our subscribed channels are working.

Great!!:mad:
Now I will have to phone NTL to get that sorted, the guy was in a hurry to get all his morning appointments completed before midday so he didn't check the new STB was working properly before he left.:mad: :mad: :mad:

I won't home until 8:10pm, will I have to wait until tomorrow to phone or will there be someone at NTL to help?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

New kid on the block!:wavey:

Wow what a mega thread! I have attempted to upgrade to 2meg. without success, gets the address of the modem ok (Terrayon model) but goes on to moan about an SMS error and to contact NTL,which I have done.
The guy on the other end said its not a blanket/nationwide increase but it is being phased in? I should therefore be patient and wait!!??:dozey:
What is an SMS error? And, is anyone running of the ely (cardiff) system (UBR?) getting the 2meg hike?

'skelter

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Been over a week now very disapointed in no upgrade. Customer services told me they can not upgrade over the phone and to wait. I too can not upgrade on website same no SMS error. Nobody as even bothered to address what that issue is. I've given up asking when the upgrade is going to take place. Its like asking how longs a piece of string as far as NTL are concerned.

O well been looking around in the mean time for a company that can give it me now ! Get a move on NTL and stop ****ing of your customers. I wished they had never made the announcements I would have been none the wiser and lot more happier as patience is not a virtue of mine.:td:

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

When did NTL actually make an announcement of the date that speed upgrades would be happening or even that they were happening?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Don't forget to ask your new ADSL provider to upgrade speeds for all customers at no cost all on the same day will you?

Your speed increase will come along shortly.

I daresay if you approach it a bit differently someone on here might even be able to look into it for you.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Actually there was announcement in the news somewhere when they pannicked and thought they had better say something as they where being left behind by other ISP offerings.

The fact is that if the speed is available on adsl that speed is availble to all customers depending on distant from exchange of course.

The new NTL speeds are plastered all over ntlhome. So one would assume they are available now. I did hear from a CSREP that it would be about two weeks that would be next week for Coventry thou some in the area allready have the new speeds. Is this correct ? There are two different issues on here those who need to have the STB upgraded and those that don't. I can understand the later taking sometime but what about those who have stand alone cable modems. I'm on 750k so I assumed phoning up to get the a new tier would automatcally put me on a new speed. Sorry no can do.

Its a very valid question if Jack next door can do it why can't I. Oh and when I am on the phone to CS I am one of the most politess of customers.

http://www.home.ntl.com/icat/broadband

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Well said, Pipex sent an email to a friend of mine saying that he would be upgraded (from 512k to 1Mb) in the near future, like ntl there was an option to upgrade now, FOR £15!!!! !!! people really dont know how lucky they are sometimes, ntl couldnt have rolled out an auto upgrade to 1million customers, the way they are doing it is really no worse than most of the ADSL providers.

Re: new upgrades :s
 

(be nice to me- just joined :) :) )

So... as risk of looking thick... I'm currently on 300 on a pace stb. I understand that my upgrade will be to 1m, and I will have to ring customer services, but will I need my box changing as well (thinking more time off work needed....) or will it upgrade?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

300k is going up to 1 Meg which the pace boxes can handle fine

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Ah but big difference being the following.

1. Pipex never leaked their information prior to it happening.
2. Pipex have doubled or will be doubling the users speeds with no conditions or sneaking in CAPS.
3. Pipex users on the 512k if they pay the £15 upgrade they will get 2mb until a BT engineer changes a config setting on the exchange to drop it back too 1mb.

and finally 4. Pipex is a decent ISP with no CAPS :D

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I don't think there was any panicking at all. Simon Duffy first broached the subject around the start of December last year but no actual date was given and AFAIK no customer has received anything in writing from NTL.

You have got that completely the wrong way round. If a speed is available on NTL it is available to all customers in their broadband enabled areas regardless of distance. With ADSL some speeds are only available at a limited number of exchanges and the actual speed is governed by distance from the exchange and line quality.

The new speeds are plastered all over ntlworld? If you post your postcode we will give you directions to the nearest Specsavers. There is no sign of the new speeds on ntlworld unless you click on the upgrade speed link which customers very rarely do.

The customers who have already had their speeds increased are those that have found out about them on sites such as this and either managed to do an online increase or get a CSR who is willing to upgrade them.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

So does anyone know what 'No SMS details' means on the upgrade page?:scratch:


'skelter

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Dunno. I get the same error message.

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

I think someone mentioned in the thread recently that an SMS code is the internal billing code used to determine which tier you're on. So if you get a 'no sms details' perhaps it means it cant locate your existing tier details?

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

oldham network has been upgraded,got onto tech support last night and they told me to phone the 052 2000 number and goto broadband upgrades wich i did,dl speeds are fine now but my upload seems to have not changed,i then used the bb medic and goto onto live tech support,spoke to some 1 called peter,he did a refresh of my stb and still its the same,around 150k when it should be around the 300k mark,im on the silver samsung stb and running win xp,ive done all the ness checks and cleared out cache,im at a loss as to what to do next.can any 1 help?thx in advance!

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

Probably. I've been a cable customer since before the local cableco was bought by NTL, and I've been a broadband customer since it was launched here (before it was mainstream, and before it really needed "registration"). In my dealings with NTL it's pretty clear that their information holdings on me and my account bear very little resemblance to reality (half the time they get my name wrong, for example)!

Re: *ALL* Speed Upgrade Discussion In Here Please (Part 4)
 

There is something wrong with your set up you should be getting at least 256K on a set top box .

Use the speed tests